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4039-1XX
sure the duplex table cover (floor) is correctly snapped in place at its
front and rear and that the gear block assembly is correctly snapped
into the bottom cover. Run duplex diagnostics tests #1 and #2 to
make sure there is no slippage in the paper path. Make sure the
flags of the duplex unit input and exit sensors move freely.
While the 23 is displayed, press and hold the Return button while
pressing the second button from the top, and note the 7th and 8th
digits from the left. If they are 01 or 03, there is a problem with the
duplex input sensor signal. Remove the duplex top cover and table
cover. Measure the voltage on JP6-3 of the duplex system board; it
should fluctuate from 0 to +5VDC as you toggle the sensor flag.
Check the sensor cable continuity. If the sensor and the cable are
good, replace the duplex system card.
If the 7th and 8th digits are 04, there is an exit sensor problem.
Remove the duplex top cover and table cover. Remove the paper
tray so you can reach the sensor. Measure the voltage on JP6-8 of
the duplex board; it should fluctuate from 0 to +5VDC as you toggle
the sensor. Check the sensor cable continuity. If the sensor and the
cable are good, replace the duplex system card.
Fan (927 Error)
The fan should run continuously when the printer is powered up,
unless the printer is in Power Saver mode. Check that the fan rotates
freely when spun manually and that the cable connections to the fan
are OK. The voltage at (10P/10R/12R/12C/12L) J5-6 (16L) J3-6
should be approximately +24VDC when the top cover is up. Short
pin 6 to ground to test the fan; if the fan does not run check the
continuity of the fan cable before replacing the fan. A bad fan can
pull down the +24V line even if it runs; check that (10P/10R/12R/
12C/12L) J5-7 (16L) J3-7 has between +21 and +26VDC when the
fan is running; if it does not, replace the system board.
Diagnostic Information
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