Troubleshooting - Panasonic KX-HDV130 Operating Instructions Manual

Appendix

Troubleshooting

Common Issues and Solutions
General Use
Issue
The display is blank.
The display is not
shown well.
The unit is not
performing properly.
I cannot hear a dial
tone.
I cannot cancel the
phonebook lock.
I forgot my password.
The date and time are
not correct.
The Message/Ringer
lamp is lit.
Making and Receiving Calls
Issue
I cannot make calls.
68
Possible Cause
The unit is not receiving power.
The display's contrast is too low.
Cables or cords are not
connected properly.
Your connection settings are
incorrect.
An error has occurred.
—
The password you entered was
incorrect.
—
—
You received a voice message
while you were on the phone or
away from your desk.
Possible Cause
The phone number was entered
incorrectly.
The unit is downloading a
firmware update.
Solution
The unit is not designed to function
when there is a power failure. Make
sure that the device supplying PoE
is receiving power and that the
Ethernet cable is properly
connected. If an AC adaptor is
connected, confirm that the AC
adaptor is connected and receiving
power.
Adjust the display's contrast.
Check all connections.
R Consult your administrator to
confirm that your settings are
correct.
R If the problem persists, consult
your dealer.
Restart the unit.
Confirm that the LAN cable is
properly connected.
Enter the correct password.
Consult your administrator or dealer.
Adjust the date and time of the unit.
Check the voice message.
Solution
R Confirm that you have entered
the phone number of the other
party correctly.
R Consult your administrator or
dealer.
You cannot make calls while the
unit is downloading updates. Wait
for the update to finish, and then try
making a call.