Returning Your Phone; Technical Information - BT Home SmartPhone S User Manual

Outside the 12-month guarantee period
If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for connection
to the telephone network.
We recommend that you contact BT's
recommended repair agent, Discount
Communications on 0800 980 8999*,
or a local qualified repairer.

Returning your phone

If the helpline can't fix your problem,
they'll give you a fault reference authorisation
number and ask you to return the product to
the place where you bought it. Where possible,
pack the product in its original packaging.
Remember to include all parts, including
the line cords, power supply units and the
original batteries.

Technical information

How many telephones can I have?
All telephone equipment has a Ringer
Equivalence Number (REN). This is used to work
out the number of items you can connect to any
one telephone line. Your BT Home SmartPhone
S has a REN of 1. You can have a total REN of 4.
If you have more than REN 4, the telephones
might not ring. Some types of telephone might
not ring even when the REN is below 4.
Any additional handsets and chargers that you
register have a REN of 0.
Connecting to a switchboard
This telephone may be connected to most types
of switchboard. If you have a problem, get in
touch with your switchboard service provider.
Recall is used when connected to certain
switchboards or PBXs and some BT Calling
Features, or those services available from
your network provider. The BT Home
SmartPhone S supports time break recall but
not earth loop recall.
Radio Equipment and Telecommunications
Terminal Equipment
This product is intended for use within the UK
for connection to the public telephone network
and compatible switchboards.
It meets the essential requirements of the
Radio Equipment and Telecommunications
Terminal Equipment Directive (1999/5/EC).
Declaration of Conformance
BT declares that this BT Home SmartPhone S
complies with the essential requirements
and other relevant provisions of Directive
1999/5/EC.
For a copy of the Declaration of Conformance,
please go to bt.com/producthelp.
If you need some help, call us on 0808 100 9889* or go to bt.com/producthelp
For your records
Date of purchase:
Place of purchase:
For the guarantee, you need proof of purchase,
so please keep your receipt.
Your base system PIN is:
Enter your remote access PIN is:
69