Help - BT Home SmartPhone S User Manual

Help

Phone doesn't work
Check that the mains power is
•
correctly connected.
No dial tone
• Only use the telephone cord supplied with
the phone.
Is the telephone cord plugged into the base
•
and phone wall socket?
Check that the mains power is
•
correctly connected.
Can't make or receive calls
• Check that the mains power is
correctly connected.
The handset may need recharging.
•
• Has there been a power cut? If so, place the
handset back on the base for ten seconds
and try again. If it still doesn't work,
disconnect the batteries and mains power for
ten minutes, then reconnect and try again.
You have a dial tone, but the phone won't
dial out
If you're connected to a switchboard, check
•
whether you need to dial an access code.
See page 57.
Handset doesn't ring
• The ringer volume may be switched off.
See page 58.
• Check that the mains power is correctly
connected.
Make sure the handset is registered to the
•
base. See page 57).
No display
• The battery may be flat, dead or
incorrectly inserted.
Recharge or replace the battery.
•
Range icon flashes
Make sure the handset is registered to the
•
base. See page 57.
Check that the mains power is correctly
•
connected to the base.
Check that the handset is within range of
•
the base.
If you need some help, call us on 0808 100 9889* or go to bt.com/producthelp
If the battery is low, place the handset on
•
the charger to recharge.
You hear the busy tone when trying to use
the phone
• Make sure the handset is in range of the base.
Another handset registered to your BT
•
Home SmartPhone S base may be on the
line and Auto Join is switched off. See page
57.
Answer phone messages have the wrong date
and time
Have you set the date and time?
•
Can't access your messages from
another phone
Have you changed the remote access PIN?
•
See page 57. Always keep a note of the new
PIN in a safe place.
• Has remote access been turned off? To turn
it on, see page 29.
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