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Reset to factory settings
If your base station stops working, a reset to factory settings will put it into its
original condition:
Make sure the base station is plugged in and turned on
1
Press the Reset button for 1 second to restore factory default settings.
2
Connection help
For advanced settings e.g. to change the name (SSID) or wireless key of your base
station check the online help at bt.com/producthelp
Connectivity
Can't connect to base station
Check you've selected the correct base station (see network name on settings card).
•
Make sure you've entered the correct wireless key.
•
Stay next to the base station when setting things up.
•
Can't connect to wireless
You may have to restart your device after installing the dongle drivers.
•
•
Microwave and some electric equipment may interfere with the wireless signal.
Try to move the device near to the base station.
•
Thick/concrete walls and ceilings will affect wireless performance.
•
Only devices that support 5Ghz wireless can connect to the base station.
•
Can't connect to internet
Check your router is connected to the internet and is working correctly.
•
Make sure the base station is correctly connected to your broadband router.
•
Dongle
Don't have a CD drive
If your computer is connected to the internet, you can download the drivers online:
•
If you're using Windows XP
device, download and install the drivers from bt.com/producthelp
•
If you're using Windows Vista
a USB port. Windows
will automatically find and install your drivers. Wait until the
®
'Your new hardware is installed and ready to use' message appears in your system
tray (lower-right corner of your screen).
Then go back to step
to connect your device to the base station.
3
Check the dongle has installed correctly
In the Device Manager Network Adapters, if you can find BT Wi-Fi Dongle, the driver
is installed successfully.
If the driver BT Wi-Fi Dongle is displayed with '!', '?', 'X' symbols, the driver installation
has failed. In this case, you'll need to update or reinstall the driver again. Right-click on
BT Wi-Fi Dongle, and then click Update Driver and follow the instructions on the screen.
Compatibility
Your dongle is compatible with Windows
It's not compatible with Apple
Base station
Your base station is pre-configured to work out of the box on most home set-ups.
For advanced network settings, refer to the online help at bt.com/producthelp.
Forgotten admin password
See 'Reset to factory settings' section above.
All lights are off
•
Check mains power adapter is plugged into a working power socket and make sure
the socket's switched on.
Check the base station is turned on (the On/Off button is on the back).
•
If you need more help, go to bt.com/producthelp
or call 0808 100 6116*.
or want to use WPS function on any compatible
®
, 7, or 8 without WPS support, plug the dongle into
®
XP (SP2 and above), Vista
®
Mac
or earlier versions of Windows
®
®
, 7 and 8.
®
.
®
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