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4. FAQ (Problems Specific to the iP8500 and Corrective Actions)
No.
*
Function
Phenomenon
Margin (approx.
0.3mm)
1
C
Print results
- Skewed paper
feeding
- Printing on the
2
B
Print results
platen
Variation in the top
of form accuracy
3
B
Print results
- Skewed paper
feeding
- Margin
4
B
Print results
Soiling on the back
side of paper (lines
or streaks parallel to
the paper feed
direction)
5
A
Print results
Soiling on paper in
automatic duplex
printing (lines or
streaks perpendicular
to the paper feed
direction)
6
B
Print results
Scratches on paper
7
C
Print results
Condition
- Paper feeding from the
cassette, Photo Paper Plus
Double Sided (A4),
borderless printing, printing
on the back side of paper
- In the low temperature and
low humidity environment
- Plain paper
- In the high temperature and
high humidity environment
- A5 or legal size
Due to decrease of paper
feed capability in the low
- In the low temperature and
temperature and low
low humidity environment
humidity environment
- Not solved even when the
number of sheets stacked in
the auto sheet feeder or the
cassette is reduced
- Photo Paper Plus Double
Sided
- 2L size (Japan only)
- After continuous borderless
In borderless printing,
printing of small sized paper
printing is performed to the
(such as 4 x 6), when a
size slightly larger than the
larger sized paper (such as
paper size, and ink off the
A4) is printed.
paper is absorbed by the
platen's ink absorber.
- With Photo Paper Plus
Absorbed ink may attach to
Double Sided or postcards,
the platen rib(s) after
the phenomenon is likely to
several dozen sheets are
be noticeable and to be
printed, causing soiling at
complained of by users, as
the leading edge of paper
printing is performed on
or on the back side of
both sides of such paper.
paper.
- Automatic duplex printing
On the rib(s) inside the
(Photo Paper Plus Double
sheet feed unit used for
Sided, postcards, plain
duplex printing, ink mist
paper)
may accumulate, smearing
paper.
- PP-101D, PP-101, PR-101,
Scratches on the PF return
SG-101, etc.
lever due to paper feeding
from the cassette, and
- Paper feeding from the
duplex printing path.
cassette
- Multiple number of sheets
loaded
2 - 6
Cause
Corrective action
- In the printer driver,
increase the amount of
extension.
- Change the paper feeding
method from the cassette
to the auto sheet feeder.
- If paper is curled,
straighten it.
- Try printing on the other
side of paper.
- Set the top margin to 4mm
or more.
- In the printer driver,
increase the amount of
extension.
- Change the paper feeding
method from the cassette
to the auto sheet feeder.
1. Perform Bottom plate
cleaning (from the
printer driver) up to 3
times
*1
.
2. If soiling on the paper
still remains after 3
times of Bottom plate
cleaning, wipe the
platen rib(s) and their
surroundings with a
cotton swab.
Temporary operational
solution:
Cancel automatic duplex
printing, and manually print
each side of paper.
Cleaning by user:
1. Perform Bottom plate
cleaning (from the
printer driver) up to 3
times
.
*1
2. If soiling on the paper
still remains after 3
times of Bottom plate
cleaning, wipe the
platen rib(s) and their
surroundings with a
cotton swab.
If the phenomenon persists
after conducting 1 and 2,
servicing is required.
Service:
Wipe any soiling or dirt off
from the sheet feed unit and
the bottom case unit ribs
- Change the paper feeding
method from the cassette
to the auto sheet feeder.
- If automatic duplex
printing is performed,
cancel it, and, by setting
only a single sheet of
paper in the auto sheet
feeder, manually print
Possible call or
complaint
- A margin appears on
printouts.
- Paper feeds at an
angle.
- Paper feeds at an
angle.
- Printing is performed
on the platen.
- The back side of
paper gets smeared.
- Print start position
varies.
- A margin appears on
printouts.
- Paper feeds at an
angle.
- Paper gets smeared.
- The back side of
paper gets smeared.
- Paper gets smeared.
- The back side of
paper gets smeared.
- Even after Bottom
plate cleaning was
performed, and the
platen ribs were
cleaned with cotton
swab, paper gets
smeared.
*2
.
- Paper is scratched.
- Marks appear on
printed paper.
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