ZyXEL Communications Prestige 2000W User Manual
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ZyXEL Communications Prestige 2000W User Manual

Voip wi-fi phone
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Prestige 2000W
VoIP Wi-Fi Phone
User's Guide
Version 2.0
February 2004

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Summary of Contents for ZyXEL Communications Prestige 2000W

  • Page 1 Prestige 2000W VoIP Wi-Fi Phone User’s Guide Version 2.0 February 2004...
  • Page 2 The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation. All rights reserved.
  • Page 3 Prestige 2000W User’s Guide Information for Canadian Users The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Industry Canada does not guarantee that the equipment will operate to a user's satisfaction.
  • Page 4 Prestige 2000W User’s Guide ZyXEL Limited Warranty ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon proof of purchase, should the product...

  • Page 5: Customer Support

    Prestige 2000W User’s Guide Customer Support When you contact your customer support representative please have the following information ready: Please have the following information ready when you contact customer support. • Product model and serial number. • Warranty Information. •...

  • Page 7: Table Of Contents

    Prestige 2000W User’s Guide Table of Contents Chapter 1 Introducing the Prestige............................1-1 Applications ................................1-1 1.1.1 Place a call via “SIP Proxy Server” (SIP call server) ................... 1-1 1.1.2 Direct IP to IP Calling ............................1-2 1.1.3 Ad-Hoc (Wireless Intercom) ..........................1-2 Features ..................................
  • Page 8 Prestige 2000W User’s Guide Setting the Banner..............................8-3 Restoring the Factory Default Settings ........................8-4 Chapter 9 Prestige Usage............................... 9-1 Dialing a Telephone Number............................. 9-1 Using the Phonebook to Dial a Telephone Number....................9-1 Redialing a Telephone Number..........................9-1 Answering a Call ................................ 9-1 Rejecting a Call ................................
  • Page 9 Prestige 2000W User’s Guide Table of Figures Figure 1-1 SIP Proxy Server Application ..........................1-1 Figure 1-2 IP to IP Calling................................ 1-2 Figure 1-3 Ad-Hoc mode................................1-2 Figure 1-4 Removing the Back Panel............................1-4 Figure 1-5 Inserting the battery ..............................1-4 Figure 1-6 Removing the battery..............................
  • Page 10 Prestige 2000W User’s Guide Figure 8-4 Time Setup................................8-3 Figure 8-5 Banner Selection..............................8-3 Figure 8-6 Factory Default Configuration ..........................8-4 Figure 10-1 Connecting to the Prestige..........................10-2 Figure 10-2 Device Information............................. 10-2 Figure 11-1 Device Information..............................11-1 Figure 11-2 STATIC Network Configuration..........................11-2 Figure 11-3 DHCP Network Configuration ..........................11-3...
  • Page 11 Prestige 2000W User’s Guide Preface About Your Prestige Congratulations on your purchase of the Prestige 2000W VoIP Wi-Fi Phone. About This User's Manual This manual is designed to provide background information on some of the Prestige’s features. You may use the Keypad Menu or web configurator to configure your Prestige.
  • Page 12 Prestige, Keypad, Navigation, Initial Configuration Part I: Prestige, Keypad, Navigation, Initial Configuration This part introduces the Prestige, the Keypad and details how to setup the initial configuration...

  • Page 14: Chapter 1 Introducing The Prestige

    Chapter 1 Introducing the Prestige The Prestige 2000W is a wireless telephone that operates over the Internet. It gives users the benefits of Internet telephony, for example cheaper calls, without the physical restrictions of a fixed Internet connection i.e. mobility.

  • Page 15: Direct Ip To Ip Calling

    Prestige 2000W User’s Guide 1.1.2 Direct IP to IP Calling Use the Prestige to make a call direct to the recipients IP address without using a SIP proxy server. Phone Number: 100 Phone Number: 200 IP: 192.168.1.36 IP Network IP: 192.168.1.55 Figure 1-2 IP to IP Calling 1.1.3 Ad-Hoc (Wireless Intercom)

  • Page 16: Auto-Provisioning

    Prestige 2000W User’s Guide 1.2.4 Auto-provisioning Auto-provisioning automatically updates your Prestige’s configurable settings via a TFTP server. 1.2.5 Software Upgrades Use the Web Configurator to upload updated software to your Prestige. 1.2.6 NAT Traversal NAT services typically blocks some services offered by the SIP protocol. Since there are many implementations of NAT it is impossible to bypass them all.

  • Page 17: Installing And Removing The Battery

    Prestige 2000W User’s Guide VOICE OVER IP CHECKLIST Outbound Proxy Server Information URL/IP Address: __________________ Port: __________________ User Account Information Telephone Number: __________________ Username: __________________ User Password: __________________ It is recommended that you change the default password the first time you login.

  • Page 18: Charging The Prestige

    Prestige 2000W User’s Guide Remember to switch the power off before removing the battery Step 3. With the Prestige face down, slide the battery cover off of the Prestige. Step 4. For ease of removal, pull the plastic tab on the battery base.

  • Page 19: Figure 1-9 Battery Indicator

    Prestige 2000W User’s Guide 12:00 ZyXEL Not registered Menu Names Figure 1-9 Battery Indicator Charge the battery for five hours before using your Prestige. Figure 1-10 Charging the battery Step 4. The battery indicator bar stops blinking when the battery is fully charged.

  • Page 20: Chapter 2 Keypad And Front Panel

    Prestige 2000W User’s Guide Chapter 2 Keypad and Front Panel Figure 2-1 Keypad and Front Panel DESCRIPTION Left Use this key to select menu options displayed Right Use this key to return to the previous menu. You can also use this key as a shortcut to the Prestige’s built-in phonebook.

  • Page 21: Turning The Prestige On And Off

    Prestige 2000W User’s Guide Call Use this key to make and receive calls. Numerical Use these keys to enter numbers and characters. Keypad Hold down a key to automatically dial a predefined number (refer to Chapter 9 Using Speed Dial ).

  • Page 22: Chapter 3 Navigating The Prestige

    Prestige 2000W User’s Guide Chapter 3 Navigating the Prestige This chapter introduces the Prestige’s keypad menu system. The Prestige initializes after you turn it on. Initializing…. >>Please Wait!<< Figure 3-1 Initializing The main screen displays after initialization. This displays the time.

  • Page 23: Figure 3-3 Navigating The User Interface

    Prestige 2000W User’s Guide This displays the function of the Left key This displays the function of the 12:00 for this screen. Right key for this screen. Zyxel Press the Left key while in the main Press the Right key while in the Not registered screen to open the menus.

  • Page 24: Chapter 4 Initial Configuration

    Prestige 2000W User’s Guide Chapter 4 Initial Configuration This chapter details initial configuration and basic usage of your Prestige using the keypad menu system. Overview This section describes the initial steps needed to setup your telephone for basic usage and introduces the diagrams used to navigate the keypad menu system.

  • Page 25: Figure 4-1 Menu Diagrams

    Prestige 2000W User’s Guide 12:00 Press either the Left or Right key Zyxel Use the Up and Down arrow disposed underneath the option Not registered keys to highlight the numbered indicated inside the Menu Names menu item as shown. progress to the next screen...
  • Page 26 Keypad Menus, Phonebook, Call History, Misc Settings, Prestige Usage Part II: Keypad Menus, Phonebook, Call History, Misc Settings, Prestige Usage This part explains the Prestige’s keypad menus, details how to manage your phone book and call settings and covers extra settings and call-related options.

  • Page 27: Chapter 5 Keypad Menus

    Prestige 2000W User’s Guide Chapter 5 Keypad Menus The following sections describe how to configure the Prestige’s internal menus for first use. Wireless LAN Settings Use the following sections to configure your Prestige to associate with an Access Point (AP) to build your wireless connection.

  • Page 28: Wep Encryption

    Prestige 2000W User’s Guide 5.1.4 WEP Encryption WEP (Wired Equivalent Privacy) encryption scrambles all communication transmitted between the Prestige and the AP or other wireless stations to keep network communications private. Set the Prestige to use the same length of WEP keys as the AP (64-bit or 128-bit).

  • Page 29: Network Settings

    Prestige 2000W User’s Guide Network Settings You have three network settings options in order to be able to access the Internet, Fixed IP, DHCP or PPPoE. Select Fixed IP if you were given an IP address and subnet mask and select DHCP if you were not. Select PPPoE if you were given a user name and password.

  • Page 30: Pppoe

    Prestige 2000W User’s Guide Figure 5-4 Dynamic IP Configuration 5.2.3 PPPoE Point-to-Point Protocol over Ethernet (PPPoE) functions as a dial-up connection. Therefore you’ll also need a username (PPPoE name) and password from you ISP. Use the following directions to set your Prestige to use PPPoE for your Internet connection.

  • Page 31: Sip Settings

    Prestige 2000W User’s Guide SIP Settings Session Initiation Protocol (SIP) is the signaling protocol that handles the setting up, altering and tearing down of your voice sessions. You have to configure both SIP Proxy Server settings and Outbound Proxy server settings.

  • Page 32: Outbound Proxy Server Settings

    Prestige 2000W User’s Guide 5.3.2 Outbound Proxy Server Settings The outbound proxy server is the address and port that your Prestige uses to connect to a SIP server, where there may be NAT routers that do not support the SIP protocol. If your ITSP gave you an outbound proxy server address and port then enter them here.

  • Page 33: Figure 5-8 Sip User Account Settings

    Prestige 2000W User’s Guide Figure 5-8 SIP User Account Settings The Prestige restarts after you return to the main menu. Keypad Menus...

  • Page 35: Chapter 6 Using The Prestige's Phonebook

    Prestige 2000W User’s Guide Chapter 6 Using the Prestige’s Phonebook Use the phonebook feature to store and later retrieve names and corresponding telephone numbers. The following sections describe how to configure the Prestige’s phonebook to make it more convenient to use.

  • Page 36: Setting Up Speed Dial Keys

    Prestige 2000W User’s Guide Only enter the IP address when there is no SIP proxy server and/or you want to place a direct IP to IP call. Otherwise the SIP number is sufficient to make your call. Setting Up Speed Dial Keys Use the following instructions to set up a speed dial key for a name in your phonebook.

  • Page 37: Figure 6-3 Phonebook: Edit Entry

    Prestige 2000W User’s Guide This message displays if there are no entries in the phonebook. Figure 6-3 Phonebook: Edit Entry Using the Prestige’s Phonebook...

  • Page 38: Erasing Phonebook Entries

    Prestige 2000W User’s Guide Erasing Phonebook Entries Use the following instructions to remove an existing entry from your phonebook. This message displays if there are no entries in the phonebook. Figure 6-4 Phonebook: Erase Entry Setting Up Groups You can assign ring tones to groups of entries from your telephone book. For example, you may want to have a specific ring tone for work related calls.

  • Page 39: Erasing One Or More Phonebook Entries

    Prestige 2000W User’s Guide This message displays if there are no entries in the phonebook. Figure 6-5 Phonebook: Setting up Groups Erasing One or More Phonebook Entries Use the following instructions to remove existing entries from your Prestige book. Using the Prestige’s Phonebook...

  • Page 40: Figure 6-6 Phonebook: Erase One By One

    Prestige 2000W User’s Guide Figure 6-6 Phonebook: Erase One By One Using the Prestige’s Phonebook...

  • Page 41: Figure 6-7 Phonebook: Erase All

    Prestige 2000W User’s Guide Figure 6-7 Phonebook: Erase All Using the Prestige’s Phonebook...

  • Page 43: Chapter 7 Call History

    Prestige 2000W User’s Guide Chapter 7 Call History The call history feature is useful for checking missed, received, and dialed calls. Missed Calls Follow these directions to use the missed calls list to check for missed calls and then edit and dial the Telephone numbers.

  • Page 44: Received Calls

    Prestige 2000W User’s Guide Received Calls Follow these directions to use the received calls list to check for received calls and then edit and dial the Telephone numbers. Figure 7-2 Received Calls Call History...

  • Page 45: Dialed Calls

    Prestige 2000W User’s Guide Dialed Calls Follow these directions to use the list of dialed calls to check for dialed calls and then edit and dial the Telephone numbers. Figure 7-3 Dialed Calls Erasing Calls Follow these directions to erase entries from the call history list. You can choose to erase all call records, the missed calls, the received calls, or the dialed calls.

  • Page 46: Figure 7-4 Erasing Calls

    Prestige 2000W User’s Guide Figure 7-4 Erasing Calls Call History...

  • Page 47: Chapter 8 Miscellaneous Settings

    Prestige 2000W User’s Guide Chapter 8 Miscellaneous Settings These sections detail how to change the Prestige’s other settings. Adjusting the Ring Volume Follow these directions to adjust the Prestige’s ring volume. Figure 8-1 Ring Volume Setting the Ring Melody Follow these directions to change the Prestige’s ring melody.

  • Page 48: Setting The Vibration Mode

    Prestige 2000W User’s Guide Figure 8-2 Ring Melody Setting the Vibration Mode You can have the Prestige vibrate when it rings. Follow these directions to turn the Prestige’s vibration mode on or off. Figure 8-3 Vibraton Mode Miscellaneous Settings...

  • Page 49: Setting The Time

    Prestige 2000W User’s Guide Setting the Time Follow these directions to change the Prestige’s time settings. Figure 8-4 Time Setup Setting the Banner Follow these directions to change the text that displays in the Prestige’s main screen. Figure 8-5 Banner Selection...

  • Page 50: Restoring The Factory Default Settings

    Prestige 2000W User’s Guide Restoring the Factory Default Settings Follow these directions to set the Prestige back to the factory default settings. The Prestige will automatically restart when the factory default settings are restored. Figure 8-6 Factory Default Configuration Miscellaneous Settings...

  • Page 51: Chapter 9 Prestige Usage

    Prestige 2000W User’s Guide Chapter 9 Prestige Usage The following section describes how to use your Prestige for basic tasks. Dialing a Telephone Number Use the following instructions to call a number that is not already in your Prestige book.
  • Page 52 Introducing the Prestige’s Web Configurator (Advanced Access), Troubleshooting Part III: Introducing the Prestige’s Web Configurator (Advanced Access), Troubleshooting This part explains the Web Configurator screens for Advanced access and Troubleshooting the Prestige.

  • Page 54: Chapter 10 Using The Web Configurator Screens

    Prestige 2000W User’s Guide Chapter 10 Using the Web Configurator Screens This chapter describes how to use the Prestige’s web configurator to view and configure the Prestige’s settings. 10.1 Introduction to the Web Configurator The embedded web configurator allows you to configure or view the Prestige’s settings through Microsoft’s Internet Explorer.

  • Page 55: Navigating The Prestige Web Configurator

    Prestige 2000W User’s Guide admin 1234 Figure 10-1 Connecting to the Prestige It is strongly advised that you change the passwords for both the User and Administrator accounts the first time you login. 10.3 Navigating the Prestige Web Configurator The following summarizes how to navigate the web configurator. The following screen displays first.

  • Page 56: Chapter 11 User Access To The Prestige

    Prestige 2000W User’s Guide Chapter 11 User Access to the Prestige 11.1 Device Information Use this screen to view read-only information about your Prestige. Figure 11-1 Device Information Table 11-1 Device Information LABEL DESCRIPTION Software Version This is the software version that the Prestige is using.

  • Page 57: Network Configuration: Static

    Prestige 2000W User’s Guide 11.2 Network Configuration: STATIC If you were assigned a specific IP address for your Prestige, use the following directions to set your Prestige to use it. Figure 11-2 STATIC Network Configuration Table 11-2 STATIC LABEL DESCRIPTION Get IP Address Click STATIC to manually enter a fixed IP address in the NetWork IP field.

  • Page 58: Network Configuration: Dhcp

    Prestige 2000W User’s Guide Table 11-2 STATIC LABEL DESCRIPTION MAC ID Every Ethernet device has a unique MAC (Media Access Control) address. The MAC address is assigned at the factory and consists of six pairs of hexadecimal characters, for example, 00:A0:C5:00:00:02.

  • Page 59: Network Configuration: Pppoe

    Prestige 2000W User’s Guide Table 11-3 DHCP LABEL DESCRIPTION Get IP Address Click STATIC to manually enter a fixed IP address in the NetWork IP field. Click DHCP to have the Prestige automatically obtain network settings at startup from a Dynamic Host Configuration Protocol server.

  • Page 60: Figure 11-4 Pppoe Network Configuration

    Prestige 2000W User’s Guide Figure 11-4 PPPoE Network Configuration Table 11-4 PPPoE LABEL DESCRIPTION Get IP Address Click STATIC to manually enter a fixed IP address in the NetWork IP field. Click DHCP to have the Prestige automatically obtain network settings at startup from a Dynamic Host Configuration Protocol server.

  • Page 61: Outbound Proxy Configuration

    Prestige 2000W User’s Guide Table 11-4 PPPoE LABEL DESCRIPTION SAVE Click this button to save your changes without restarting the Prestige. Your wireless LAN, Internet and SIP settings changes do not take affect until you use RESTART. 11.5 Outbound Proxy Configuration Some NAT routers are not SIP-friendly and will stop your voice sessions.

  • Page 62: Sip Proxy Configuration

    Prestige 2000W User’s Guide 11.6 SIP Proxy Configuration Your Prestige is a SIP client and must connect to a SIP server. The SIP proxy server receives your Prestige’s SIP requests and forwards them to the next SIP server in the network.

  • Page 63: Phone Book

    Prestige 2000W User’s Guide Table 11-6 SIP Proxy Configuration LABEL DESCRIPTION SAVE Click this button to save your changes without restarting the Prestige. Your wireless LAN, Internet and SIP settings changes do not take affect until you use RESTART. 11.7 Phone Book Use the phonebook feature to store and later retrieve names and corresponding telephone numbers.

  • Page 64: Wireless Settings

    Prestige 2000W User’s Guide Table 11-7 Phonebook LABEL DESCRIPTION Phone No. Type a telephone number corresponding to the Name field. Destination Select Use Proxy to have the SIP-Server make the connection. Select Use IP Address to connect to a specific IP address.

  • Page 65: Figure 11-8 Wireless Setting

    Prestige 2000W User’s Guide Figure 11-8 Wireless Setting Table 11-8 Wireless Setting LABEL DESCRIPTION ESSID (Extended Service Set IDentity) The ESSID identifies the Service Set with which a wireless station is associated. Wireless stations associating to the access point (AP) must have the same ESSID. You can think of the ESSID as being similar to a workgroup name in a Microsoft network.

  • Page 66: System

    Prestige 2000W User’s Guide Table 11-8 Wireless Setting LABEL DESCRIPTION If you are using a public AP, select None. Select an encryption level of 64bits or 128bits according to the encryption settings at your AP site. Your AP provider should have given you an encryption key if required at the time you applied for the account.

  • Page 67: Figure 11-9 System

    Prestige 2000W User’s Guide Figure 11-9 System Table 11-9 System LABEL DESCRIPTION Login Username Type in a name for regular user access. The default setting for this is “admin” New Password Type in a password . The default password for this setting is “1234”...

  • Page 68: Update S/W

    Prestige 2000W User’s Guide 11.10 Update S/W Click Update S/W to upload new firmware to your Prestige. Figure 11-10 Update System Table 11-10 Update S/W LABEL DESCRIPTION Update System Select File Type in the location of the file you want to upload in this field or click Browse ... to find it.

  • Page 70: Chapter 12 Administrator-Specific Settings

    Prestige 2000W User’s Guide Chapter 12 Administrator-specific Settings This chapter details the administrator-accessible settings on the Prestige. Only edit these settings if you understand the technology involved. 12.1 Outbound Proxy Configuration The outbound proxy server is the address and port that your Prestige uses to connect to a SIP server, where there may be NAT routers that do not support the SIP protocol.

  • Page 71: Sip Proxy Configuration

    Prestige 2000W User’s Guide Table 12-1 OutBound Proxy Configuration LABEL DESCRIPTION Proxy IP Address Type in the URL or IP address of your main outbound proxy server. This field is the destination address where your Prestige’s SIP traffic is sent.

  • Page 72: Dsp Setting

    Prestige 2000W User’s Guide Table 12-2 SIP Configuration LABEL DESCRIPTION SIP Configuration SIP URL Type the SIP telephone number assigned to your Prestige by your ITSP then the corresponding telephone IP address or URL, and finally a port number with which to make a telephone connection.

  • Page 73: Figure 12-3 Dsp Setting

    Prestige 2000W User’s Guide Figure 12-3 DSP Setting Table 12-3 DSP Setting LABEL DESCRIPTION Default Voice Codec A voice codec converts voice data to electrical signals for transmission over a network. Choosing a voice codec depends on a tradeoff between transmission speed, sound quality and desired bandwidth usage.

  • Page 74: System

    Prestige 2000W User’s Guide Table 12-3 DSP Setting LABEL DESCRIPTION DTMF Relay Dual Tone Multi-Frequency signals are generated when you press a key on the Keypad and communicate information (such as telephone numbers) to the VoIP gateway. Select disable to send the DTMF digits uncompressed from the remaining protocols to use a compression method to match that of your ITSP’s.

  • Page 75: Figure 12-4 System Settings

    Prestige 2000W User’s Guide Figure 12-4 System Settings Table 12-4 System LABEL DESCRIPTION Login Username Type in a name for regular user access. The default setting for this is “admin” New Password Type in a password . The default password for this setting is “1234”...

  • Page 76: Quality Of Service

    Prestige 2000W User’s Guide Table 12-4 System LABEL DESCRIPTION RESTART Click this button to restart the Prestige and have your configuration changes take affect. SAVE Click this button to save your changes without restarting the Prestige. Your wireless LAN, Internet and SIP settings changes do not take affect until you use RESTART.

  • Page 77: Update S/W

    Prestige 2000W User’s Guide It is strongly reccomended for better network perfomance that the settings are left as per their defaults. Figure 12-5 TOS/DIFFSERV Table 12-5 TOS/DIFFSERV LABEL DESCRIPTION TOS/DIFFSERV (0~FF) Type the HEX code that represents the best method for data transmisison.

  • Page 78: Figure 12-6 Update S/W

    Prestige 2000W User’s Guide Figure 12-6 Update S/W Table 12-6 Update S/W LABEL DESCRIPTION Update Firmware TFTP IP Address Type the IP address of the server that automatically updates the Prestige’s configuration file. SUBMIT Click SUBMIT to have the Prestige update to your new settings.
  • Page 79 Prestige 2000W User’s Guide Table 12-6 Update S/W LABEL DESCRIPTION SAVE Click this button to save your changes without restarting the Prestige. Your wireless LAN, Internet and SIP settings changes do not take affect until you use RESTART. 12-10 Administrator-specific Settings...

  • Page 80: Chapter 13 Troubleshooting

    Prestige 2000W User’s Guide Chapter 13 Troubleshooting 13.1 Warning Messages The Prestige displays warning messages when it detects a condition that may disrupt your Prestige service. Warning 1: Battery Low ( blinking) 12:00 The battery’s power is low. ZyXEL Corrective Action:...
  • Page 81 Prestige 2000W User’s Guide Error 2: Net Fail! (DHCP) 12:00 ZyXEL The Prestige failed to obtain an IP address from a DHCP server. Net Fail! (DHCP) Corrective Action: Menu Names Make sure your wireless LAN settings are correct. Make sure the DHCP server is operating properly.

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