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Yealink W52P User Manual

Ip dect phone
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  • Page 2 Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. Note: Changes or modifications not expressly approved by Yealink Network Technology Co., Ltd could void the user's authority to operate the equipment.
  • Page 4 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 5 Yealink W52P IP DECT phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
  • Page 6 Yealink W52P IP DECT phones conform to Generic Access Profile (GAP) standard to support some features (e.g., Call Encryption and Registration Management) defined in the GAP. It should be noted that Yealink W52P IP DECT phones are not compatible with the base station and handset from other manufacturers.

  • Page 7: About This Guide

    About This Guide Yealink W52P IP DECT phone is a full-featured mobile device, which can provide reliable and convenient wireless voice communications. In addition, it provides many widely accepted benefits of the DECT standard, including high security, scalability, and low power consumption to better meet your requirements.
  • Page 8 User Guide for the W52P IP DECT Phone The following section is new for this version: Base Restart on page  Off Hook Hot Line Dialing on page  Network Conference on page  Major updates have occurred to the following sections:...
  • Page 9 About This Guide Major updates have occurred to the following sections: Packaging Contents on page  Connecting the W52P Base Station on page  Major updates have occurred to the following sections: Charging the Handset on page  Call Transfer on page ...
  • Page 10 User Guide for the W52P IP DECT Phone...

  • Page 11: Table Of Contents

    Changes for Release 30, Guide Version 30.30 .............. ix Table of Contents ..............xi Getting Started ................. 1 Packaging Contents ......................1 Connecting the W52P Base Station ..................3 Setting up the W52P/W52H Handset ..................4 Setting up the Charger Cradle ....................6 Charging the Handset ......................6 Overview ..................
  • Page 12 User Guide for the W52P IP DECT Phone Locating a Handset......................21 Switching Silent Mode On/Off ..................21 Menu Guidance ......................... 21 Main Menu ........................22 Submenu .......................... 22 Returning to Idle Screen ....................23 Phone Settings ................ 25 Handset Name ........................26 Language ..........................

  • Page 13: Table Of Contents

    Table of Contents Call Features ................53 Placing Calls ........................53 Placing Internal Calls ...................... 54 Placing External Calls ..................... 54 Off Hook Hot Line Dialing ....................55 Answering Calls........................55 Ending Calls ........................56 Redialing Calls ........................56 Call Mute ..........................57 Call Hold/Resume .......................
  • Page 14 User Guide for the W52P IP DECT Phone...

  • Page 15: Getting Started

    Charging the Handset  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your W52P/W52H IP DECT phone packages: W52P Package W52H Package 1 Base Station 1 Handset ...
  • Page 16 User Guide for the W52P IP DECT Phone W52P/W52H Handset  Charger Cradle  Power Adapter  Two Rechargeable Batteries ...
  • Page 17 Getting Started Ethernet Cable  Belt Clip  Quick Start Guide  Check the package before installation. If you find anything missing, contact your system administrator. You have two options for power and network connection of the base station. Your system administrator will advise you which one to use.
  • Page 18 User Guide for the W52P IP DECT Phone and the Internet port in your network or the switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the base station can be powered from a PoE-compliant (IEEE 802.3af) switch or hub.
  • Page 19 The operating time of your handset depends on the capacity and age of the batteries and the way they are used. We recommend you use only the batteries that came with the handset or replacement batteries approved by Yealink technology: Sanyo NiMH 800 ...
  • Page 20 After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station. After charging, the handset is ready for use. Battery Charging Status The handset batteries take 6 hours to fully charge.
  • Page 21 Getting Started 25% Charged 10% Charged Almost Flat...
  • Page 22 User Guide for the W52P IP DECT Phone...

  • Page 23: Overview

    Overview This chapter provides the overview of the W52P IP DECT phone. Topics include: Base Station Description  Handset Description  Displaying Information on LCD Screen  Icon Instructions  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 24 Slow flashes green when the base station is during the ④ Power Indicator LED resetting process. Illuminates solid green when the base station is powered on. The main hardware components of the W52P/W52H handset are the LCD screen and the keypad.
  • Page 25 Overview Hardware component instructions of the W52P/W52H handset are: Item Description ① Earpiece Outputs audio during the earpiece call. Shows call information, handset status icons, prompt ② LCD Screen messages and so on. Label automatically to identity their context-sensitive ③...
  • Page 26 User Guide for the W52P IP DECT Phone The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line. The information shown in the status line: On hook (idle) —...
  • Page 27 Overview Icons appearing on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On...
  • Page 28 User Guide for the W52P IP DECT Phone...

  • Page 29: Basic Operations

    If you require additional information or assistance with your new phone, contact your system administrator. You can register up to 5 handsets to one W52P base station. Each handset can be registered to 4 different base stations. To register a handset manually via the handset: Long press on the base station.
  • Page 30 User Guide for the W52P IP DECT Phone indicates the handset is registered successfully. After successful registration, an internal handset number and handset name appear on the LCD screen. You can also enable the registration mode of the base station via web user interface at the path Status->Handset&VoIP->Registered New Handsets.
  • Page 31 Basic Operations To select the base station via the handset: Press to enter the main menu. Select ->Registration->Select Base. The LCD screen displays all base stations the handset registered to and the Bestbase option. The radio box of the currently used base station is marked. Press to highlight the desired base station or the Bestbase option, and then press the Select soft key.
  • Page 32 User Guide for the W52P IP DECT Phone Enter the valid values in the Primary DNS and Secondary DNS fields respectively. Press the Save soft key to accept the change. If you are using an xDSL modem, you can connect your base station to the Internet via PPPoE mode.
  • Page 33 Basic Operations The LCD screen displays the network settings. To check the handset status via the handset: Press to enter the main menu. Select ->Handset. The LCD screen displays the status information of the handset. Press to scroll through the static information. To check the line status via the handset: Do one of the following: Press the Line soft key when the handset is idle to check the line status directly.
  • Page 34 User Guide for the W52P IP DECT Phone To turn the handset on via the handset: Do one of the following: Long press until the LCD screen lights up. Place the handset in the charger cradle. The handset will be turned on automatically.
  • Page 35 Basic Operations To unlock the keypad via the handset: Long press again until the LCD screen prompts “Keypad Unlocked”. The keypad is unlocked and the icon disappears from the idle screen. Note If the keypad is locked, only the emergency numbers can be dialed out. You must enter the emergency number continuously.

  • Page 36: Submenu

    User Guide for the W52P IP DECT Phone provides you with some basic guidance of accessing and navigating the menu. For a quick overview of features of each menu, refer to Menu Structure on page 78. The handset menu has a number of levels. The main menu is the top-level menu, which consists of six menu items: Status, Intercom, Voice Mail, Call Features, Directory and Settings.
  • Page 37 Basic Operations To return to the idle screen via the handset: Long press to quickly exit the menu and return to the idle screen. If you do not press any key in a period of time, the LCD screen will automatically exit the menu and return to the idle screen.
  • Page 38 User Guide for the W52P IP DECT Phone...

  • Page 39: Handset Name

    Phone Settings This chapter provides you with some instructions on how to change the settings of your phone. Topics include: Handset Name  Language  Ring Tones  Advisory Tones  Backlight  Screen Saver  Color Schemes  Keypad Light ...
  • Page 40 User Guide for the W52P IP DECT Phone The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset via the handset: Press to enter the main menu.
  • Page 41 Phone Settings To adjust ringer volume using the menu via the handset: Press to enter the main menu. Select ->Audio->Ring Tones->Volume. Press to decrease/increase the ringer volume. Press the Save soft key to accept the change or the Back soft key to cancel. Advisory tones are acoustic signals of your handset, which inform you of different actions and states.
  • Page 42 User Guide for the W52P IP DECT Phone The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock. You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time.
  • Page 43 Phone Settings Notification light is used to indicate voice mails and missed calls. When the handset receives a voice mail or misses a call, the message key LED flashes red. You can configure the notification light to indicate the voice mails or missed calls respectively. To configure notification light via the handset: Press to enter the main menu.
  • Page 44 User Guide for the W52P IP DECT Phone You can configure the time format and date format respectively. The handset supports two time formats (12 Hour or 24 Hour) and seven date formats. The available date formats are listed in the following table:...
  • Page 45 Phone Settings To configure the DST automatically via web user interface: Click on Phone->Preference. Mark the Automatic radio box in the Daylight Saving Time field. Select the desired time zone from the pull-down list of Time zone. Select the desired time zone name from the pull-down list of Location. The pull-down list of Location displays the corresponding time zone names for the time zone you selected.
  • Page 46 User Guide for the W52P IP DECT Phone The phone will use the daylight saving time of the selected location. Note If the location you select does not use daylight saving time, the fields of Start Date, End Date and Offset will be left blank.

  • Page 47: Local Directory

    Phone Settings To disable the DST via web user interface: Click on Phone->Preference. Mark the Disabled radio box in the Daylight Saving Time field. Click Confirm to save the change. There are two types of shortcut on the handset: changeable and unchangeable shortcuts.
  • Page 48 User Guide for the W52P IP DECT Phone and numbers can be freely added, deleted and edited. You can store up to 100 contacts per handset, each with a name, a mobile number and an office number. You can also dial a contact from the local directory. This allows you to place calls without having to dial the number manually.
  • Page 49 Phone Settings To make a space via the handset: Press when the input method is not “123”. To move the cursor via the handset: Press to move the cursor. To delete a wrong input character via the handset: Position the cursor to the right of the wrong input character. Press the Del soft key to delete the character.
  • Page 50 User Guide for the W52P IP DECT Phone To edit a contact in the local directory via the handset: Press to enter the main menu. Select Press to highlight the desired entry. Press the Options soft key, and then select Edit.
  • Page 51 Phone Settings contact from the result list. To place a call from the local directory via the handset: Press to enter the main menu. Select Press to highlight the desired entry. Do one of the following: Press , if only one number is stored for the contact in the local directory, the phone will dial out the number directly.
  • Page 52 User Guide for the W52P IP DECT Phone To delete all entries from the blacklist via the handset: Press to enter the main menu. Select ->Telephony->Caller Blacklist. Press the Options soft key, and then select Delete All. The LCD screen prompts “Delete All?”.
  • Page 53 Phone Settings contacts in the remote phone book are displayed on the LCD screen. Select the desired contact from the remote phone book. Do one of the following: Press , if only one number is stored for the contact in the remote phone book, the phone will dial out directly.
  • Page 54 User Guide for the W52P IP DECT Phone To add an entry to the blacklist from the call history via the handset: You can block the incoming calls from the entry by adding it to the blacklist. For more information on blacklist, refer to Blacklist on page 37.

  • Page 55: Replace Rule

    Phone Settings Press to highlight the desired list, and then press the OK soft key. The LCD screen displays all entries of the selected list. Press to highlight the desired entry. Press Dial plan is a string of characters that governs the way your handset processes the inputs received from your handset keypad.
  • Page 56 User Guide for the W52P IP DECT Phone You can configure one or more replace rules (up to 20) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced.
  • Page 57 Phone Settings Click on Phone->Dial Plan->Area Code. Enter the desired values in the Code, Minimum Length (1-15) and Maximum Length (1-15) fields. Enter the desired line ID in the Account field or leave it blank. Click Confirm to accept the change. Note The default values of minimum and maximum lengths are 1 and 15 respectively.
  • Page 58 User Guide for the W52P IP DECT Phone After the handset is registered to the base station, you can assign one or more outgoing lines for the handset. The handset can only use the assigned outgoing line(s) to place calls. When multiple outgoing lines are assigned to the handset, the handset uses the first line as the default outgoing line.

  • Page 59: Incoming Lines

    Phone Settings After the handset is registered to the base station, you can assign one or more incoming lines for the handset. The handset can only receive incoming calls of the assigned incoming line(s). You can assign incoming lines to all handsets registered to the same base station on your handset.

  • Page 60: Speed Dial

    User Guide for the W52P IP DECT Phone Repeat steps 5-8 to assign incoming lines for other handsets. If a line is assigned to multiple handsets as an incoming line, an incoming call to this line will cause these handsets to ring simultaneously, but the incoming call can be only answered by one of them.
  • Page 61 Phone Settings To delete a speed dial number via the handset: Press to enter the main menu. Select ->Telephony->Speed Dial. The LCD screen displays all available speed dial keys. Press to highlight the desired speed dial key, which is already assigned a number.
  • Page 62 User Guide for the W52P IP DECT Phone On (Beep On): Auto intercom feature is on. The handset will answer an incoming  internal intercom call automatically and play a warning tone. On (Beep Off): Auto intercom feature is on. The handset will answer an incoming ...
  • Page 63 Phone Settings Press the Yes soft key to reset the handset or the No soft key to cancel. You can reset the base station to factory settings. This will clear all individual settings of the base station (e.g., directory and account registrations). Handset registrations and the system PIN will not be reset to factory defaults.
  • Page 64 User Guide for the W52P IP DECT Phone Eco mode+ turns off the transmission power and the radio waves emitted are virtually zero when the phone is in the standby mode. If the eco mode+ is enabled, and there is no signal interaction between the handset and the base station, the color of the signal strength indicator on the idle screen will display in green.
  • Page 65 To use repeater mode, make sure both the base station and handset are upgraded to the supported firmware version (x.30.x.40 or later). Yealink For more information on how to use DECT repeater with the base station, refer to DECT Repeater RT10 User Guide...
  • Page 66 User Guide for the W52P IP DECT Phone...

  • Page 67: Placing Calls

    Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 68 User Guide for the W52P IP DECT Phone the currently engaged audio devices (earpiece, headset or loudspeaker). The call duration is displayed on the LCD screen while the call is in progress. You can make free internal calls between the handsets registered to the same base station.
  • Page 69 You can also make an IP call by directly dialing the IP address of any IP phone. For example, IP: 192.168.1.15. For security reasons, W52P IP DECT phones support off hook hotline dialing feature. When the user dials out a call using a line with this feature enabled, the IP phone will first dial out the preconfigured number to the SIP server the line registers to.
  • Page 70 User Guide for the W52P IP DECT Phone Using the headset  You can ignore an incoming call by pressing the Silence soft key or reject an incoming Note call by pressing the on-hook key. You can also activate Do Not Disturb mode on a per-line basis to reject all incoming calls of the specified line.
  • Page 71 Call Features Press again. A call to your last dialed number is attempted. To redial a previously dialed number: Press when the handset is idle. The handset displays the dialed phone numbers. Press to highlight the desired entry. You can press Options->Edit Before Call to edit the phone number or select the desired line by pressing the Line soft key.
  • Page 72 User Guide for the W52P IP DECT Phone Press Press Two calls on Hold: If two calls are placed on hold on the handset, press the Resume soft key to resume the current call. Press or the Swap soft key to swap between two calls.
  • Page 73 Call Features Select ->Do Not Disturb. The LCD screen displays the incoming lines currently assigned to the handset. Press to highlight the desired line, and then press the OK soft key. Press to select Enabled from the Status field. Press the OK soft key to accept the change. icon on the status line indicates the DND mode is activated.
  • Page 74 User Guide for the W52P IP DECT Phone You can transfer a call to another party in one of the following ways: Blind Transfer: Transfer a call directly to another party without consulting.  Semi-Attended Transfer: Transfer a call when receiving the ring-back.
  • Page 75 You can create a conference with other two parties using the phone‟s local conference. You can also create a conference between two calls by pressing the Conf. soft key. The W52P IP DECT phones also support network conference. Note Network conference is not available on all servers. For more information, contact your system administrator.
  • Page 76 User Guide for the W52P IP DECT Phone Press the Directory soft key, and then select the desired contact. Press or the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press or the OK soft key to dial out.
  • Page 77 Call Features Select Network Conference from the pull-down list of Conference Type, and enter the conference URI in the Conference URI field. Click Confirm to accept the change. To set up a network conference call via the handset: Place a call to the first party. Press the Options soft key, and then select Conference.
  • Page 78 User Guide for the W52P IP DECT Phone To drop the conference call, press or the End soft key. To invite another party into an active conference call via the handset: Any party in the conference call can invite another party into an active conference call.
  • Page 79 Call Features To configure anonymous call feature for a specific line via the handset: Press to enter the main menu. Select ->Anonymous Call. The LCD screen displays the outgoing lines currently assigned to the handset. The default outgoing line is highlighted and followed by a left arrow. Press to highlight the desired line, and then press the OK soft key.
  • Page 80 User Guide for the W52P IP DECT Phone Anonymous Call Code You can configure the phone to send anonymous call on code/off code to activate/deactivate the server-side anonymous call feature via web user interface. Contact your system administrator for the anonymous call on code and off code.
  • Page 81 Call Features You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. You can configure anonymous call rejection feature on a per-line basis. Note The anonymous call rejection feature is not available on all servers.
  • Page 82 User Guide for the W52P IP DECT Phone Select the desired value from the pull-down list of Anonymous Call Rejection. Click Confirm to accept the change. Anonymous Call Rejection Code You can configure the phone to send anonymous call rejection on code/off code to activate/deactivate the server-side anonymous call rejection feature via web user interface.
  • Page 83 Call Features Enter the anonymous call rejection on code and off code in the On Code and Off Code fields respectively. Click Confirm to accept the change. If the On radio box is marked, the IP phone will send the anonymous call rejection on code to activate the server-side anonymous call rejection feature.
  • Page 84 User Guide for the W52P IP DECT Phone To leave a voice mail: You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call. Follow the voice prompts from the system server to leave a voice mail, and then hang up.
  • Page 85 Call Features Follow the voice prompt from the system server to listen to your voice mails. You can also listen to the voice mail by pressing to enter the Messages & Calls screen. Select the desired line and press the Select soft key. Before listening to the voice mails, make sure the voice mail access code has been Note configured.
  • Page 86 User Guide for the W52P IP DECT Phone...

  • Page 87: Troubleshooting

    Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator. Why doesn‟t the handset ring? Ensure that the ringer volume of your handset is not adjusted to the minimum.
  • Page 88 Why doesn‟t the power indicator on the base station light up? Plug the supplied power adapter to W52P , if the power indicator doesn‟t light up, it should be a hardware problem. Please contact your vendor or local distributor and send the problem description for help.
  • Page 89 Troubleshooting Why do I hear some noise during a call? Ensure that you are not using the handset or base station in an area with high  electrical interference. You can reposition the handset and the base station to keep them far away from sources of high electrical interference.
  • Page 90 User Guide for the W52P IP DECT Phone How to export/import the phone configurations? We may need you to export the phone configurations to help analyze problem. In some instances, you may need to import configurations to your phone. To export the phone configurations via web user interface: Click on Phone->Configuration.

  • Page 91: Upgrading The Base Station

    This section provides you with instruction on upgrading the base station via web user interface. For more information on upgrading Yealink W52P IP DECT Phones Auto the base station via auto provisioning, refer to...

  • Page 92: Menu Structure

    User Guide for the W52P IP DECT Phone Base Status Handset Line Status Intercom Play Message Voice Mail Set Voice Mail Set Key 1 Call Forward Do Not Disturb Call Waiting Call Features Anon. Call Rejection Anonymous Call Local Dir...

  • Page 93: Regulatory Notices

    Regulatory Notices Time Zone Time Zone Name −12 −11:30 −11 Samoa −10:30 −10 US-Hawaii-Aleutian、US-Alaska-Aleutian −9:30 −9 US-Alaska Time −8:30 Canada(Vancouver,Whitehorse), −8 Mexico(Tijuana,Mexicali), US-Pacific Time −7:30 Canada(Edmonton,Calgary), −7 Mexico(Mazatlan,Chihuahua), US-MST no DST, US-Mountain Time −6:30 Canada-Manitoba(Winnipeg), Chile(Easter Islands), −6 Mexico(Mexico City,Acapulco), US-Central Time −5:30 Bahamas(Nassau), −5...
  • Page 94 User Guide for the W52P IP DECT Phone Time Zone Time Zone Name Caicos, Chad, Croatia(Zagreb), Czech Republic(Prague), Denmark(Kopenhagen), France(Paris), Germany(Berlin), Hungary(Budapest), Italy(Rome), Luxembourg(Luxembourg), Macedonia(Skopje), Namibia(Windhoek), Netherlands(Amsterdam) +1:30 Estonia(Tallinn), Finland(Helsinki), Gaza Strip(Gaza), Greece(Athens), Israel(Tel Aviv), Jordan(Amman), Latvia(Riga), Lebanon(Beirut), Moldova(Kishinev), Romania(Bucharest), Russia(Kaliningrad),...
  • Page 95  bathrooms, laundry rooms and wet basements. Safety Notes During Operation Use only spare parts and accessories supplied or authorized by Yealink. The  operation of non- authorized parts cannot be guaranteed. Do not place heavy objects on top of the handset or the base station in case ...
  • Page 96 User Guide for the W52P IP DECT Phone When there is smoke emitted from the product, or some abnormal noise or  smell, disconnect the product from the power supply, and unplug the power adapter immediately. Remove the electrical cord from an outlet by pulling gently on the power ...

  • Page 97: Index

    In This Guide Call Forward Index Call Hold/Resume Call History Management Call Mute Call Transfer Keypad Light Call Waiting Connecting the W52P Base Station Conference Call Language Charging the Handset Local Directory Checking System Status Locating a Handset Copyright Locking/Unlocking Keypad...
  • Page 98 User Guide for the W52P IP DECT Phone Main Menu Warranty Menu Guidance WEEE Warning Menu Structure No Answer Forward Notification Light Overview Outgoing Lines Off Hook hotline dialing Packaging Contents Phone Settings Placing a Call from Local Directory Placing a Call Using Speed Dial Key...

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