Yealink W52P User Manual
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Yealink W52P User Manual

Yealink W52P User Manual

Ip dect phone
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  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. Note: Changes or modifications not expressly approved by Yealink Network Technology Co., Ltd could void the user's authority to operate the equipment.
  • Page 4 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 5 Yealink W52P IP DECT phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
  • Page 6 Yealink W52P IP DECT phones conform to Generic Access Profile (GAP) standard to support some features (e.g., Call Encryption and Registration Management) defined in the GAP. It should be noted that Yealink W52P IP DECT phones are not compatible with the base station and handset from other manufacturers.

  • Page 7: About This Guide

    About This Guide Yealink W52P IP DECT phone is a full-featured mobile device, which can provide reliable and convenient wireless voice communications. In addition, it provides many widely accepted benefits of the DECT standard, including high security, scalability, and low power consumption to better meet your requirements.
  • Page 8 User Guide for the W52P IP DECT Phone Call Transfer on page  Menu Structure on page  Appendix A - Time Zones on page  As of firmware version 73, the following features are only applicable to the UC-One firmware version (25/26.73.193.x.rom).
  • Page 9 About This Guide Major updates have occurred to the following section: Auto Intercom on page  Major updates have occurred to the following sections: Base Station Description on page  Displaying Information on LCD Screen on page  Language on page ...
  • Page 10 User Guide for the W52P IP DECT Phone...

  • Page 11: Table Of Contents

    Changes for Release 30, Guide Version 30.30 ............ix Table of Contents ..............xi Getting Started ..............1 Packaging Contents ......................1 Connecting the W52P Base Station ................. 3 Setting up the W52P/W52H Handset................4 Setting up the Charger Cradle..................6 Charging the Handset ..................... 6 Overview ................9...
  • Page 12 User Guide for the W52P IP DECT Phone Menu Guidance ......................21 Main Menu ........................21 Submenu ........................22 Returning to Idle Screen ..................... 22 Phone Settings ..............23 Handset Name ....................... 24 Language ........................24 Ring Tones........................24 Advisory Tones ....................... 25 Backlight .........................

  • Page 13: Table Of Contents

    Table of Contents Placing Calls ........................49 Placing Internal Calls ....................50 Placing External Calls ....................50 Off Hook Hot Line Dialing ....................51 Answering Calls ......................51 Ending Calls ........................52 Redialing Calls ....................... 52 Call Mute ........................53 Call Hold/Resume ......................
  • Page 14 User Guide for the W52P IP DECT Phone...

  • Page 15: Getting Started

    Charging the Handset  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your W52P/W52H IP DECT phone packages: W52P Package W52H Package 1 Base Station 1 Handset ...
  • Page 16 User Guide for the W52P IP DECT Phone W52P/W52H Handset  Charger Cradle  Power Adapter  Two Rechargeable Batteries ...
  • Page 17 Getting Started Ethernet Cable  Belt Clip  Quick Start Guide  Check the package before installation. If you find anything missing, contact your system administrator. You have two options for power and network connection of the base station. Your system administrator will advise you which one to use.

  • Page 18: Power Over Ethernet

    User Guide for the W52P IP DECT Phone and the Internet port in your network or the switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the base station can be powered from a PoE-compliant (IEEE 802.3af) switch or hub.
  • Page 19 The operating time of your handset depends on the capacity and age of the batteries and the way they are used. We recommend you use only the batteries that came with the handset or replacement batteries approved by Yealink technology: Sanyo NiMH 800 ...
  • Page 20 After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station. After charging, the handset is ready for use. Battery Charging Status The handset batteries take 6 hours to fully charge.
  • Page 21 Getting Started 25% Charged 10% Charged Almost Flat...
  • Page 22 User Guide for the W52P IP DECT Phone...

  • Page 23: Overview

    Overview This chapter provides the overview of the W52P IP DECT phone. Topics include: Base Station Description  Handset Description  Displaying Information on LCD Screen  Icon Instructions  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 24 Slow flashes green when the base station is during the ④ Power Indicator LED resetting process. Illuminates solid green when the base station is powered on. The main hardware components of the W52P/W52H handset are the LCD screen and the keypad.
  • Page 25 Overview Hardware component instructions of the W52P/W52H handset are: Item Description ① Earpiece Outputs audio during the earpiece call. Shows call information, handset status icons, prompt ② LCD Screen messages and so on. Label automatically to identity their context-sensitive ③...
  • Page 26 User Guide for the W52P IP DECT Phone The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line. The information shown in the status line: On hook (idle) —...
  • Page 27 Overview Icons appearing on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On...
  • Page 28 User Guide for the W52P IP DECT Phone...

  • Page 29: Basic Operations

    If you require additional information or assistance with your new phone, contact your system administrator. You can register up to 5 handsets to one W52P base station. Each handset can be registered to 4 different base stations. To register a handset manually: Long press on the base station.
  • Page 30 User Guide for the W52P IP DECT Phone indicates the handset is registered successfully. After successful registration, an internal handset number and handset name appear on the LCD screen. You can also enable the registration mode of the base station via web user interface at the path Status->Handset&VoIP->Registered New Handsets.
  • Page 31 Basic Operations Press to highlight the desired base station or the Bestbase option, and then press the Select soft key. The handset begins to search for base station. After successful connection, the handset plays a warning tone and prompts “Base selected successfully!”. You can highlight the base station the handset registered to, and then press the Rename soft key to rename the base station name.
  • Page 32 User Guide for the W52P IP DECT Phone user name and password. To configure PPPoE: Press to enter the main menu. Select ->System Settings->Network. Enter the system PIN (default: 0000). Press the Done soft key. Press to select PPPoE from the IP Address Type field.
  • Page 33 Basic Operations The LCD screen displays the status information of the handset. Press to scroll through the static information. To check the line status: Do one of the following: Press the Line soft key when the handset is idle to check the line status directly. Press to enter the main menu.
  • Page 34 User Guide for the W52P IP DECT Phone Place the handset in the charger cradle. The handset will be turned on automatically. To turn the handset off: Long press again when the handset is idle. You can adjust the ringer volume of your handset according to the noise level of the surrounding environment.
  • Page 35 Basic Operations You can locate a misplaced handset using the base station to which the handset is registered. To locate a handset: Press on the base station. All handsets registered to this base station will ring simultaneously (Paging) and display the IP address of the base station on the LCD screen. This helps you locate your handset easily.

  • Page 36: Main Menu

    User Guide for the W52P IP DECT Phone To enter the main menu: Press when the handset is idle. The six menus appear as a list of icons on the LCD screen. To access a main menu feature: Press to scroll through the six menus.

  • Page 37: Handset Name

    Phone Settings This chapter provides you with some instructions on how to change the settings of your phone. Topics include: Handset Name  Language  Ring Tones  Advisory Tones  Backlight  Screen Saver  Color Schemes  Keypad Light ...
  • Page 38 User Guide for the W52P IP DECT Phone The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset: Press to enter the main menu.
  • Page 39 Phone Settings To adjust ringer volume using the menu: Press to enter the main menu. Select ->Audio->Ring Tones->Volume. Press to decrease/increase the ringer volume. Press the Save soft key to accept the change or the Back soft key to cancel. Advisory tones are acoustic signals of your handset, which inform you of different actions and states.
  • Page 40 User Guide for the W52P IP DECT Phone The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock. You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time.
  • Page 41 Phone Settings Notification light is used to indicate voice mails and missed calls. When the handset receives a voice mail or misses a call, the message key LED flashes red. You can configure the notification light to indicate the voice mails or missed calls respectively. To configure notification light: Press to enter the main menu.
  • Page 42 User Guide for the W52P IP DECT Phone Date Format Example(2014-5-28) MM/DD/YY 05/28/14 DD MMM YYYY 28 May 2014 WWW DD MMM Wed. 28 May To configure date and time manually: Press to enter the main menu. Select ->Date & Time.
  • Page 43 Phone Settings Select the desired time zone from the pull-down list of Time zone. Select the desired time zone name from the pull-down list of Location. The pull-down list of Location displays the corresponding time zone names for the time zone you selected. If the selected location uses daylight saving time, the Start date, End date and Offset fields will be filled with time automatically.
  • Page 44 User Guide for the W52P IP DECT Phone To configure the DST manually via web user interface: Click on Phone->Preference. Mark the Enabled radio box in the Daylight Saving Time field. Do one of the following: Mark the radio box of By Date in the Fixed Type field.

  • Page 45: Local Directory

    Phone Settings Click Confirm to save the change. There are two types of shortcut on the handset: changeable and unchangeable shortcuts. A feature is pre-assigned to each shortcut. For example, long press turn on/off the silent mode, long press to lock/unlock the keypad, press access the directory and so on.
  • Page 46 User Guide for the W52P IP DECT Phone The directory entries are usually sorted in alphabetical order by the name attribute. Spaces and digits take first priority. The sort order is as follows: Space Digits (0-9) Letters (alphabetical) Other special characters are sorted completely in accordance with the ASCII sort order.
  • Page 47 Phone Settings To delete a wrong input character: Position the cursor to the right of the wrong input character. Press the Del soft key to delete the character. You can add contacts to your local directory manually or from the call history. You can also add contacts to your local directory from the remote phone book.
  • Page 48 User Guide for the W52P IP DECT Phone Press the Options soft key, and then select Edit. Edit the values in the Name, Number and Mobile fields respectively. Press the Save soft key to accept the change. You can delete a contact or all contacts from the local directory.
  • Page 49 Phone Settings Press to highlight the desired entry. Do one of the following: Press , if only one number is stored for the contact in the local directory, the phone will dial out the number directly. Press , if both the office number and the mobile number are stored for the contact in the local directory, the screen will display two numbers.
  • Page 50 User Guide for the W52P IP DECT Phone To place a call from the blacklist: Press to enter the main menu. Select ->Telephony->Caller Blacklist. Press to highlight the desired entry. Press to dial out. You can access your remote phone book on your handset. You can add contacts to the local directory from the c remote phone book.
  • Page 51 Phone Settings Press to highlight the desired number. Press to dial out. To add a contact to the local directory from the remote phone book: Press to enter the main menu. Select Press to highlight the name of your remote phone book, and then press the Enter soft key.
  • Page 52 User Guide for the W52P IP DECT Phone Press to highlight the desired entry. Press the Options soft key, and select Add To Blacklist. The LCD screen prompts “Are you sure?”. Press the Yes soft key to add the selected entry to the blacklist or the No soft key to cancel.

  • Page 53: Replace Rule

    Phone Settings Dial plan is a string of characters that governs the way your handset processes the inputs received from your handset keypad. The handset supports the following dial plan features: Replace Rule  Area Code  Block Out  Basic expression syntaxes you need to know: The dot “.”...
  • Page 54 User Guide for the W52P IP DECT Phone will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as “Prefix: 1” and “Replace: 1234567”, when you want to dial out the number “1234567”, you just need to enter “1”.
  • Page 55 Phone Settings Click Confirm to accept the change. Note The default values of minimum and maximum lengths are 1 and 15 respectively. You can block some specific numbers (up to 10) from being dialed. When you dial the block out number on the handset, the dialing will fail, and the LCD screen will prompt “Num Block”.
  • Page 56 User Guide for the W52P IP DECT Phone calls. When multiple outgoing lines are assigned to the handset, the handset uses the first line as the default outgoing line. You can change the default outgoing line of the handset. To change the default outgoing line of the handset: Press to enter the main menu.
  • Page 57 Phone Settings For example, the digit key 2 is configured as a speed dial key and assigned the number 4606, the phone will dial out the number 4606 directly when you long press digit key 2. You can assign the important numbers of your directory (including local directory and remote phone book) to the speed dial keys of your handset.

  • Page 58: Auto Answer

    User Guide for the W52P IP DECT Phone To place a call using the speed dial key: Long press the speed dial key (digit key) when the handset is idle. The number assigned to this speed dial key is dialed out.

  • Page 59: Base Restart

    Phone Settings The LCD screen displays three configuration types. Press to highlight the desired configuration type. Press the Change soft key. The radio box of the selected configuration type is marked. In some instances, you may need to restart the base station to refresh the settings. To restart the base station: Press to enter the main menu.
  • Page 60 User Guide for the W52P IP DECT Phone Select ->System Settings->Base Reset. Enter the system PIN (default: 0000). Press the Done soft key. All individual settings of the base station will be reset to factory defaults. The power indicator LED and network status LED on the base station slow flash in sequence during the resetting process.

  • Page 61: Eco Mode

    Phone Settings Select ->System Settings->Eco Mode+. Enter the system PIN (default: 0000) and press the Done soft key. The LCD screen prompts “Setting takes effect after base reboot. Reboot now or not?”. Press the Yes soft key to reboot the base station. The base station reboots to make the configuration take effect.
  • Page 62 User Guide for the W52P IP DECT Phone The base station reboots to make the configuration take effect. The configuration applies to all the handsets registered to the same base station. Note Repeater mode and eco mode+ cancel each other out. These two features cannot be used at the same time.

  • Page 63: Call Features

    Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 64 User Guide for the W52P IP DECT Phone the currently engaged audio devices (earpiece, headset or loudspeaker). The call duration is displayed on the LCD screen while the call is in progress. You can make free internal calls between the handsets registered to the same base station.
  • Page 65 You can also make an IP call by directly dialing the IP address of any IP phone. For example, IP: 192.168.1.15. For security reasons, W52P IP DECT phones support off hook hotline dialing feature. When the user dials out a call using a line with this feature enabled, the IP phone will first dial out the preconfigured number to the SIP server the line registers to.
  • Page 66 User Guide for the W52P IP DECT Phone Using the headset  Note You can ignore an incoming call by pressing the Silence soft key or reject an incoming call by pressing the on-hook key. You can also activate Do Not Disturb mode on a per-line basis to reject all incoming calls of the specified line.
  • Page 67 Call Features Press again. A call to your last dialed number is attempted. To redial a previously dialed number: Press when the handset is idle. The handset displays the dialed phone numbers. Press to highlight the desired entry. You can press Options->Edit Before Call to edit the phone number or select the desired line by pressing the Line soft key.
  • Page 68 User Guide for the W52P IP DECT Phone Press Press Two calls on Hold: If two calls are placed on hold on the handset, press the Resume soft key to resume the current call. Press or the Swap soft key to swap between two calls.
  • Page 69 Call Features Select ->Do Not Disturb. The LCD screen displays the incoming lines currently assigned to the handset. Press to highlight the desired line, and then press the OK soft key. Press to select Enabled from the Status field. Press the OK soft key to accept the change. icon on the status line indicates the DND mode is activated.
  • Page 70 User Guide for the W52P IP DECT Phone You can transfer a call to another party in one of the following ways: Blind Transfer: Transfer a call directly to another party without consulting.  Semi-Attended Transfer: Transfer a call when receiving the ring-back.
  • Page 71 You can create a conference with other two parties using the phone’s local conference. You can also create a conference between two calls by pressing the Conf. soft key. The W52P IP DECT phones also support network conference. Note Network conference is not available on all servers. For more information, contact your system administrator.
  • Page 72 User Guide for the W52P IP DECT Phone Press or the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press or the OK soft key to dial out.
  • Page 73 Call Features Select Network Conference from the pull-down list of Conference Type, and enter the conference URI in the Conference URI field. Click Confirm to accept the change. To set up a network conference call: Place a call to the first party. Press the Options soft key, and then select Conference.
  • Page 74 User Guide for the W52P IP DECT Phone To drop the conference call, press or the End soft key. To invite another party into an active conference call: Any party in the conference call can invite another party into an active conference call.
  • Page 75 Call Features The LCD screen displays the outgoing lines currently assigned to the handset. The default outgoing line is highlighted and followed by a left arrow. Press to highlight the desired line, and then press the OK soft key. Press to select the desired value from the Status field.

  • Page 76: Anonymous Call Rejection

    User Guide for the W52P IP DECT Phone Click Confirm to accept the change. If the On radio box is marked, the IP phone will send the anonymous call on code to activate the server-side anonymous call feature. You can use anonymous call rejection feature to reject incoming calls from anonymous callers.
  • Page 77 Call Features Enter the anonymous call rejection on code and off code in the On Code and Off Code fields respectively. Click Confirm to accept the change. If the On radio box is marked, the IP phone will send the anonymous call rejection on code to activate the server-side anonymous call rejection feature.
  • Page 78 User Guide for the W52P IP DECT Phone To leave a voice mail: You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call. Follow the voice prompts from the system server to leave a voice mail, and then hang up.

  • Page 79: Voice Mail

    Call Features Follow the voice prompt from the system server to listen to your voice mails. You can also listen to the voice mail by pressing to enter the Messages & Calls screen. Select the desired line and press the Select soft key. Note Before listening to the voice mails, make sure the voice mail access code has been configured.
  • Page 80 User Guide for the W52P IP DECT Phone...

  • Page 81: Troubleshooting

    Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator. Why doesn’t the handset ring? Ensure that the ringer volume of your handset is not adjusted to the minimum.
  • Page 82 User Guide for the W52P IP DECT Phone Why can’t I turn the handset on? Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place the handset in the charger cradle. Why do I hear some noise during a call? Ensure that you are not using the handset or base station in an area with high ...
  • Page 83 Troubleshooting You can also export the system log to a syslog server, contact your system administrator for more information. Note It is recommended to reset the log level to 3 after exporting the system log. How to export/import the phone configurations? We may need you to export the phone configurations to help analyze problem.
  • Page 84 User Guide for the W52P IP DECT Phone...

  • Page 85: Appendix

    This section provides you with instruction on upgrading the base station via web user interface. For more information on upgrading Yealink W52P IP DECT Phones Auto the base station via auto provisioning, refer to...

  • Page 86: Menu Structure

    User Guide for the W52P IP DECT Phone Base Status Handset Line Status Intercom Play Message Voice Mail Set Voice Mail Set Key 1 Call Forward Do Not Disturb Call Waiting Call Features Anon. Call Rejection Anonymous Call Local Dir...
  • Page 87 Appendix Time Zone Time Zone Name −12 −11:30 −11 Samoa −10:30 US-Hawaii-Aleutian、US-Alaska-Aleutian −10 −9:30 −9 US-Alaska Time −8:30 −8 Canada、Mexico、US-Pacific Time −7:30 Canada、Mexico、US −7 −6:30 Canada、Chile、Mexico、US-Central Time −6 −5:30 −5 Bahamas、Canada、Cuba、US-Eastern Time −4:30 Venezuela(Caracas) Canada、Chile、Paraguay、UK、Trinidad&Tobago −4 −3:30 Canada-New Foundland Denmark、Argentina、Brazil −3 −2:30 −2...
  • Page 88 User Guide for the W52P IP DECT Phone Time Zone Time Zone Name +4:30 Kazakhstan、Kyrgyzstan、Pakistan、Russia +5:30 India(Calcutta) +5:45 Kazakhstan、Russia +6:30 Russia(Krasnoyarsk) 、Thailand +7:30 China、Singapore、Australia +8:30 Korea(Seoul)、Japan(Tokyo) +9:30 Australia(Adelaide Darwin) Australia、Russia +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea) +11:30 New Zealand(Wellington, Auckland)

  • Page 89: Regulatory Notices

     bathrooms, laundry rooms and wet basements. Safety Notes During Operation Use only spare parts and accessories supplied or authorized by Yealink. The  operation of non- authorized parts cannot be guaranteed. Do not place heavy objects on top of the handset or the base station in case ...
  • Page 90 User Guide for the W52P IP DECT Phone When there is smoke emitted from the product, or some abnormal noise or  smell, disconnect the product from the power supply, and unplug the power adapter immediately. Remove the electrical cord from an outlet by pulling gently on the power ...

  • Page 91: Index

    In This Guide Call Forward Index Call Hold/Resume Call History Management Call Mute Call Transfer Keypad Light Call Waiting Connecting the W52P Base Station Conference Call Language Charging the Handset Local Directory Checking System Status Locating a Handset Copyright Locking/Unlocking Keypad...
  • Page 92 User Guide for the W52P IP DECT Phone Main Menu Warranty Menu Guidance WEEE Warning Menu Structure No Answer Forward Notification Light Overview Outgoing Lines Off Hook hotline dialing Packaging Contents Phone Settings Placing a Call from Local Directory Placing a Call Using Speed Dial Key...

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