Troubleshooting and tips
Refer to the safety notes in the "Safety" manual and in the "Preparing for use" chapter
!
when connecting or disconnecting cables.
If a fault occurs, try to correct it as described in the following places:
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in this chapter
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in the documentation of the connected devices
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in the help systems of the software used
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in the documentation of your operating system
If you fail to correct the problem, proceed as follows:
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Switch the device off.
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Make a note of the steps and the circumstances that led to the fault.
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Make a note of any error messages displayed.
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Note the ID number of your device. The ID number can be found on the type rating plate on the
back of the casing.
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Contact your sales outlet or our customer service centre.
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.
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To start the SystemDiagnostics program, click Start - Programs - Fujitsu - SystemDiagnostics.
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If a problem is detected during the test run, the SystemDiagnostics program outputs a code (e.g.
DIFS code YXXX123456789123).
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Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
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If you still need assistance resolving the problem, contact the relevant Service Desk for your
country (see the Service Desk List or go to http://ts.fujitsu.com/support). Have the ID/serial No. of
your system and the DIFS code ready.
Fujitsu Technology Solutions
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