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Maytag Neptune FAV9800A Technical Information page 9

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Troubleshooting
To avoid risk of electrical shock, personal injury, or death, disconnect power before servicing, unless testing
requires it.
Diag.
Description
Code
Motor high
Motor tach
RPM
signal is seen
24
detected two
at maximum
times
Tach signal
Motor tach
exists without
signal exists
torque input.
25
without
(Abnormal
motor
condition
running
Abnormal
Water valve
high/low temp
28
thermistor
failure
resistance
Change of
Welded
34
state of the
system relay
Washer not
operating
Load bound
40
due to
tumble not
functioning
Exit Service Mode
To exit: 1) Press exit service mode , or 2) press Off ,
or 3) unplug the machine.
After five (5) minutes of inactivity (user key presses)
in Service Mode, the machine will exit the Service
Mode and resume normal operations. Pressing the
Off key will completely exit Service Mode. If a cycle is
running, cancel the cycle. Pressing the Start/Pause
key while running a test will pause the individual test,
while remaining in Service Mode. A power loss during
Service Mode will cancel this mode.
Hose Reversal Detection and Correction
The washing machine has diagnostic features that
determine if the hoses are reversed on the first
complete cycle after power up. The control board
monitors water temperatures during the wash cycle.
©2005 Maytag Services
!
Trigger
Action to be
taken
Replace motor
control board.
speed.
Replace motor
control board.
only)
Go to "Wrong
Water
or ohm
Temperature"
Troubleshooting
seen
Section
Disconnect power.
Continuity between
p.6 pin 1 to p.8. pin
1 at the Machine
relay
Control Board
connector.
The washer is
unable to complete
its cycle. The
paddles cannot
move. To continue,
up.
separate and
redistribute the
load, then press
"start/pause".
WARNING
The control system is capable of detecting hot and
cold water intake hose reversal and will change the fill
temperature as necessary after the first cycle.
The control system stores and retains hot and cold
water intake hose reversal information through a
power-down.
The system reverts to factory defaults for the cold and
hot water valves and cancels hose reversal detection
if a diagnostic code 28 has been logged in a cycle.
See "Wrong Water Temperature" in the trouble
shooting tips, at the beginning of this document for
more information.
Torque Specifications
9
Pulley clutch Bolt
96 in. lbs.
Clamp Ring 15-
20 ft. lbs.
16023174

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Neptune fav7500a