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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Entire cooktop does
not operate.
Surface element does
not heat.
Surface element too
hot or not hot enough.
Food not heating
evenly.
Scratches or abra-
sions on Ceramic
glass cooktop sur-
face.
Metal marks on
Ceramic glass
cooktop surface.
Brown streaks and
specks on Ceramic
glass cooktop sur-
face.
Areas of discoloration
on Ceramic glass
cooktop surface.
Before You Call
Solutions to Common Problems
POSSIBLE CAUSE/SOLUTION
Make sure the Lock feature is set to OFF.
Service wiring is not complete. Call 1-800-4-MY-HOME® for service (See back cover).
Power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire Cooktop Does Not Operate" in this
Before You Call checklist.
Incorrect control setting. Be sure the Lock feature is set to OFF. Make sure the Cooktop
POWER pad has been set for ON. Make sure the corresponding pad for the element to be
used is set for ON. Raise or lower the power level settings until the proper amount of heat is
obtained.
Incorrect control setting. Be sure the Lock feature is set to OFF. Make sure the Cooktop
POWER pad has been set for ON. Make sure the corresponding pad for the element to be
used is set for ON. Raise or lower the power level settings until the proper amount of heat is
obtained.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If
your not sure about this requirement call 1-800-4-MY-HOME® for service (See back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight pans
heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight pans
heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Be sure the Lock feature is set to OFF. Make sure the Cooktop
POWER pad has been set for ON. Make sure the corresponding pad for the element to be
used is set for ON. Raise or lower the power level settings until the proper amount of heat is
obtained.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
General Care & Cleaning section in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
General Care & Cleaning section in this Use and Care Guide.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See General
Care & Cleaning section in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See General Care & Cleaning section in this
Use and Care Guide.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. Use cookware with clean, dry bottoms.
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