Before You Call - Kenmore 790.4249 Series Use And Care Manual

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Entire cooktop does
not operate.
Surface element does
not heat.
Surface element too
hot or not hot enough.
Food not heating
evenly.
Drip bowls are pitting
or rusting.
Drip bowls turning
color or distorted out
of shape.

Before You Call

Solutions to Common Problems
POSSIBLE CAUSE/SOLUTION
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse.
If the problem is a circuit overload, have this situation corrected by a qualified electrician.
Wiring connection is not complete. Call 1-800-4-MY-HOME® for service (see back cover).
Power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire Cooktop Does Not Operate" in this
Before You Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power
source. If you are not sure about this requirement call 1-800-4-MY-HOME® for service
(see back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
Remove and wash drip bowls as soon as possible after a spillover.
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much
as possible from direct exposure to salt air.
Bottom surface of cookware extends beyond surface elements and touches cooktop surface.
This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware
of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls
may be purchased from your dealer.
Surface elements not seated properly in terminal. Turn control to OFF. Be sure surface
element is COOL. Lift out surface element. Position element properly, following instructions
under General Cleaning.
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