Before You Call - Kenmore 790.41289001 Use & Care Manual

Before You Call
Entire cooktop does not
operate.
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If
the problem is a circuit overload, have this situation corrected by a qualified electrician.
Wiring connection is not complete. Call 1-800-4-MY-HOME® for service (see back cover).
Surface element does not
heat.
Power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire Cooktop Does Not Operate"' in this
Before You Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot or
not hot enough.
Food not heating evenly.
Scratches or abrasions on
Ceramic glass cooktop
surface.
Metal marks on Ceramic
glass cooktop surface.
Brown streaks and specks
on Ceramic glass cooktop
surface.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source.
If you are not sure about this requirement call 1-800-4-MY-HOME® for service (see back
cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only fiat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only fiat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do
not affect cooking and wiii become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, fiat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic
Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See Ceramic Glass Cooktop Cleaning &
Maintenance in this Use and Care Guide.
Areas of discoloration on
Ceramic glass cooktop
surface.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. To avoid this occurrence use cookware with clean, dry bottoms.
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