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Checklist
If a problem arises during operation of your dispenser, follow the checklist below before calling service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem
Dispenser will not dispense ice (and NO
SOUNDS are heard when machine is
activated).
Dispenser will not dispense ice (motor
runs but no ice movement is heard in
bin).
Excessive clustering or bridging of ice.
Ice dispenses continuously.
Thumping noise or irregular sound at a
particular area of the dispenser.
Dispensing crushed ice or reduced
dispensing speed.
Door will not close.
Mounting brackets for rocking chute have
spread too far apart.
Part Number 020002115 10/11
Section 5
Before Calling for Service
Possible Cause
No power.
Loose wire in electrical system.
Dispenser overloaded with ice.
Motor not working.
No ice in bin.
Door not opening.
Paddle wheel pin slipped from the paddle
wheel.
Loaded ice not broken up. (Caution:
Super cooled ice is not covered by the
Servend warranty.)
Excessive water spilling from the ice
maker.
Poorly adjusted ice maker.
Extremely low usage of the dispenser.
Misaligned microswitch.
Agitation timer set incorrectly.
Shaved ice clusters in the bitn.
Water spillage from ice machine into
dispenser bin.
Agitation timer.
Bridge of ice sheet is too thick.
Paddle wheel area broken or cracked.
Ice clusters in bin.
Door not fully open.
Ice jammed in chute.
Door and/or door lock has come out of
place.
To Correct
Check electrical connection.
Thoroughly check all wire connections.
Remove ice from dispenser until unit will
operate.
Check thermally protected motor.
Replace motor or capacitor if necessary.
Fill dispenser with ice.
Check rocking chute mechanism or
electric solenoid operation.
Replace paddle wheel pin.
Break ice clusters before manually filling
the dispenser. (See ice
recommendations.)
Adjust ice maker to eliminate water
spillage.
Adjust ice maker to eliminate large waffle
shapes.
Lower the ice level in the bin.
Adjust microswitch.
Test agitation timer.
Remove clusters, discover why ice is
shaving, and then repair.
Adjust ice maker.
Test agitation timer.
Adjust ice maker.
Replace paddle wheel area.
Break up or remove clusters.
Adjust door.
Adjust bridge in ice maker or, when
manually filling, break up clusters.
Replace door and lock into proper
position.
Bend parts into shape.
5-1
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