Solving Diskette Problems - HP PRO 3380 Maintenance & Service Manual

Solving Diskette Problems

Common causes and solutions for diskette problems are listed in the following table.
NOTE: The computer does not support internal diskette drives. Only USB diskette drives are
supported.
NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. See
Table D-3 Solving Diskette Problems
Diskette drive light stays on.
Cause
Diskette is damaged.
Diskette is incorrectly inserted.
Drive cable is not properly connected.
Drive not found.
Cause
Cable is loose.
Removable drive is not seated properly.
The device has been hidden in Computer Setup.
Diskette drive cannot write to a diskette.
Cause
Diskette is not formatted.
Diskette is write-protected.
Writing to the wrong drive.
Solving Hardware Installation Problems on page 180
Solution
In Microsoft Windows XP, right-click Start, click Explore,
and select a drive. Select File > Properties > Tools. Under
Error-checking click Check Now.
In Microsoft Windows Vista and Windows 7, right-click Start,
click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking
click Check Now.
Remove diskette and reinsert.
Reconnect drive cable. Ensure that all four pins on the
diskette power cable are connected to the drive.
Solution
Reseat diskette drive data and power cable.
Reseat the drive.
Run the Computer Setup utility and ensure Device Available
is selected for the Legacy Diskette in Security > Device
Security.
Solution
Format the diskette.
1.
2.
3.
Use another diskette or remove the write protection.
Check the drive letter in the path statement.
From Windows Explorer select the disk (A) drive.
Right-click the drive letter and select Format.
Select the desired options, and click Start to begin
formatting the diskette.
Solving Diskette Problems 163
for instructions.