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KONICA MINOLTA Laser Printer
USER'S GUIDE
You must set up the hardware and install the driver before you can use the printer.
Please use the Quick Guide to set up the printer. You can find a printed copy in the box.
Please read this User's Guide thoroughly before you use the printer. Keep the CD/DVD-ROM in a convenient place
so you can use it quickly if you need to.
A32P-9561-00A
Downloaded From ManualsPrinter.com Manuals

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   Summary of Contents for Konica Minolta bizhub 20P

  • Page 1

    KONICA MINOLTA Laser Printer USER’S GUIDE You must set up the hardware and install the driver before you can use the printer. Please use the Quick Guide to set up the printer. You can find a printed copy in the box.

  • Page 2: Using This Guide

    Using this guide Symbols used in this guide We use the following icons throughout this User’s Guide: Warnings tell you what to do to prevent possible personal injury. Cautions specify procedures you must follow or avoid to prevent possible minor injuries.

  • Page 3: Safety Precautions

    Safety precautions To use the printer safely If you DO NOT follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. Please keep these instructions for later reference and read them before attempting any maintenance.

  • Page 4

    DO NOT use this product to report a gas leak in the vicinity of the leak. Use only the power cord provided with the machine. Plastic bags are used in the packaging of your machine. To avoid danger of suffocation, keep these bags away from babies and children.

  • Page 5

    CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in the illustration.

  • Page 6

    Note DO NOT remove or damage the caution label located on or around the fuser. Downloaded From ManualsPrinter.com Manuals...

  • Page 7: Compilation And Publication Notice

    The contents of this manual and the specifications of this product are subject to change without notice. KONICA MINOLTA reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

  • Page 8: Table Of Contents

    Table of Contents About this Printer Carton components ...........................1 Interface cable .............................1 Front view ............................3 Back view ............................4 Positioning the printer ..........................5 Power supply ............................5 Environment ............................5 Printing Methods About paper ...............................6 Type and size of paper ........................6 Recommended paper ..........................8 Unprintable area ..........................10 Printing methods............................11 Printing on plain paper, bond paper and transparencies..............11...

  • Page 9

    Control Panel LEDs (Light Emitting Diodes)........................71 Service call indications ..........................77 Control panel buttons..........................79 Print a test page ..........................80 Print the Printer Settings page......................81 Print Fonts ............................82 Default settings..........................83 Options Lower tray (PF-P10) ..........................84 SO-DIMM (memory module)........................85 SO-DIMM types ..........................85 Installing extra memory ........................86 Routine Maintenance Replacing the consumable items......................88 Consumables.............................88...

  • Page 10

    Appendix Printer specifications..........................132 Engine .............................132 Controller ............................133 Software ............................133 Control panel ...........................134 Paper handling ..........................134 Media specifications ........................134 Supplies............................135 Dimensions / weights........................135 Other..............................135 Computer requirements........................136 Important information for choosing your paper................137 Symbol and character sets ........................140 How to use the Web Based Management (web browser) ...............140 Symbol and character sets list......................141 Quick reference for bar code control commands...................142 Print bar codes or expanded characters..................142...

  • Page 11: About This Printer

    About this Printer1 About this Printer Carton components When you unpack the printer, make sure that you have all of the following parts. Printer AC Power Cord Quick Guide Safety Information Guide CD/DVD-ROM Drum Unit and Toner Cartridge Assembly Interface cable The interface cable is not a standard accessory.

  • Page 12

    About this Printer Third party USB ports are not supported by Macintosh. Parallel cable DO NOT use a parallel interface cable that is longer than 6 feet (2.0 meters). Use a shielded interface cable that is IEEE 1284-compliant. Network cable Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast Ethernet Network.

  • Page 13: Front View

    About this Printer Front view 1 Front Cover Release Button 2 Control Panel 3 Face-down Output Tray Support Flap 1 (Support Flap 1) 4 Front Cover 5 Paper Tray 6 Power Switch 7 Face-down Output Tray 8 Multi-purpose Tray (MP Tray) 9 Face-down Output Tray Support Flap 2 (Support Flap 2) Downloaded From ManualsPrinter.com Manuals...

  • Page 14: Back View

    About this Printer Back view & " 1 Back Cover (Back Output Tray) 2 Duplex Tray 3 AC Power Connector 4 10BASE-T / 100BASE-TX (Ethernet) Port 5 Network Activity LEDs (Light Emitting Diodes) 6 USB Interface Connector 7 SO-DIMM (memory) Cover 8 Parallel Interface Connector Downloaded From ManualsPrinter.com Manuals...

  • Page 15: Positioning The Printer

    About this Printer Positioning the printer Read the following before you use the printer. Power supply Use the printer within the recommended power range. Power source: USA and Canada: AC 110 to 120 V, 50/60 Hz Europe and Australia: AC 220 to 240 V, 50/60 Hz The power cord, including extensions, should be no longer than 5 meters (16.5 feet).

  • Page 16: Printing Methods

    Printing Methods2 Printing Methods About paper Type and size of paper The printer loads paper from the installed paper tray or the multi-purpose tray. The names for the paper trays in the printer driver and this guide are as follows: Paper tray Tray 1 Multi-purpose tray...

  • Page 17

    Printing Methods Media type Tray 1 Tray 2/ Tray 3 MP Tray Choose the media type from the printer driver Envelopes Envelopes Env. Thin Up to 3 sheets Env. Thick Tray 1 Tray 2/ Tray3 MP Tray Paper size A4, Letter, B5 (ISO), A4, Letter, B5 (ISO), Width: 69.8 to Executive, A5, A6,...

  • Page 18: Recommended Paper

    Printing Methods Recommended paper Europe Plain paper Xerox 4200 20 lb Xerox Premier TCF 80 g/m Hammermill Laser Print (24 lb=90g/m Xerox Business 80 g/m Recycled paper (Not supported) Xerox Recycled Supreme 80 g/m Transparency 3M CG3300 3M CG3300 Labels Avery laser label L7163 Avery laser labels white #5160 Envelope...

  • Page 19

    Before you print a lot of envelopes, test one to make sure that the print results are what you want. KONICA MINOLTA does not recommend a particular envelope because envelope manufacturers may change the envelope specifications. You are responsible for the quality and performance of the envelopes you use.

  • Page 20: Unprintable Area

    Printing Methods Unprintable area The area of the paper that cannot be printed on is shown in the table below: Note When using BR-Script emulation, the edges of the paper that cannot be printed on are 4.32 mm (0.17 in). Portrait Letter Legal...

  • Page 21: Printing Methods

    Printing Methods Printing methods Printing on plain paper, bond paper and transparencies Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 Note Transparencies are only for Tray1. (For the recommended paper to use, see About paper on page 6.) Pull the paper tray completely out of the printer.

  • Page 22

    Printing Methods Note For Legal or Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper are not available in some regions.) Put paper in the tray, and make sure that the paper is below the maximum paper mark (bbb).

  • Page 23

    Printing Methods Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the printer. Downloaded From ManualsPrinter.com Manuals...

  • Page 24

    Printing Methods Choose the following from the printer driver: Paper Size..(1) Media Type..(2) Paper Source..(3) and any other settings you may want to make. (See Chapter 3: Driver and Software.) ® Windows printer driver ® BR-Script printer driver for Windows Note ®...

  • Page 25: Macintosh Printer Driver

    Printing Methods Macintosh printer driver Send the print data to the printer. IMPORTANT When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl. Downloaded From ManualsPrinter.com Manuals...

  • Page 26

    Printing Methods Printing on plain paper, bond paper or transparencies from the MP tray (For the recommended paper to use, see About paper on page 6.) Open the MP tray and lower it gently. Pull out the MP tray support flap (1). Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the printer.

  • Page 27

    Printing Methods Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both sides of the tray. The side to be printed on must be face up with the leading edge (top of the paper) in first. While pressing the paper-guide release lever (1), slide the paper guide to fit the paper size.

  • Page 28

    Printing Methods Choose the following from the printer driver: Paper Size..(1) Media Type..(2) Paper Source..(3) and any other settings you may want to make. (See Chapter 3: Driver and Software.) ® Windows printer driver ® BR-Script printer driver for Windows Note ®...

  • Page 29

    Printing Methods Macintosh printer driver Send the print data to the printer. IMPORTANT When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl. Downloaded From ManualsPrinter.com Manuals...

  • Page 30: Printing On Thick Paper, Labels And Envelopes

    Printing Methods Printing on thick paper, labels and envelopes When the back output tray is pulled down, the printer has a straight paper path from the MP tray through to the back of the printer. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

  • Page 31

    Printing Methods Pull out the MP tray support flap (1). Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b). Note • DO NOT put more than 3 envelopes in the MP tray. •...

  • Page 32

    Printing Methods Choose the following from the printer driver: Paper Size..(1) Media Type..(2) Paper Source..(3) and any other settings you may want to make. (See Chapter 3: Driver and Software.) ® Windows printer driver ® BR-Script printer driver for Windows Downloaded From ManualsPrinter.com Manuals...

  • Page 33

    Printing Methods Note • To use the BR-Script printer driver you must install the driver using the Custom Install from the CD/DVD-ROM. • When you use Envelope #10, choose Com-10 for the Paper Size. • For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose User Defined...

  • Page 34

    Printing Methods <For printing envelopes only> When you have finished printing, reset the two gray levers which are pulled down at step b back to the original position. Note • Remove each sheet or envelope at once after printing. Stacking the sheets or envelopes may cause the paper to jam or curl.

  • Page 35: Duplex Printing

    Printing Methods Duplex printing ® The supplied printer drivers for Windows 2000 or greater and Mac OS X 10.3.9 or greater all enable duplex printing. For more information about how to choose the settings, see the Help text in the printer driver. Guidelines for printing on both sides of the paper If the paper is thin, it may wrinkle.

  • Page 36

    Printing Methods Send the data to the printer. The printer will automatically print all the even-numbered pages on one side of the paper first. Remove the printed even-numbered pages from the output tray and then , in the same order , put them back in the paper tray with the side to be printed on (blank side) face down.

  • Page 37

    Printing Methods Manual duplex printing from the MP tray Note Before putting the sheets back in the MP tray, you will have to straighten them, or you may get paper jams. In the printer driver choose the Basic tab, and choose the Duplex printing mode from the Duplex / Booklet setting, and then from the Basic tab choose the Paper Source to be MP Tray.

  • Page 38: Paper Orientation For Manual Duplex Printing

    Printing Methods Remove the printed even-numbered pages from the output tray and then, in the same order , put them back into the MP tray. Put the paper with the side to be printed on (the blank side) face up. Follow the instructions on the computer screen.

  • Page 39: Automatic Duplex Printing

    Printing Methods Automatic duplex printing If you are using the Macintosh Printer Driver, see Duplex Printing on page 59. Put paper in the paper tray or MP tray. ® For the Windows printer driver Open the Properties dialog box in the printer driver. From the General tab, click the Printing Preferences button.

  • Page 40

    Printing Methods For the BR-Script printer driver Open the Properties dialog box in the printer driver. From the General tab, click the Printing Preferences button. From the Layout tab, choose Orientation, Print on Both Sides and Page Order. Click OK. The printer will print on both sides of the paper automatically. Downloaded From ManualsPrinter.com Manuals...

  • Page 41: Booklet Printing

    Printing Methods Booklet printing Put paper in the paper tray or MP tray. ® For the Windows printer driver Open the Properties dialog box in the printer driver. From the General tab, click the Printing Preferences button. From the Basic tab, choose Booklet from the Duplex / Booklet setting. Click the Duplex Settings...

  • Page 42: Driver And Software

    The printer drivers for the supported versions of Windows and Macintosh are on the CD/DVD-ROM we have supplied or on the KONICA MINOLTA website at http://konicaminolta.com/. Install the drivers by following the Quick Guide. The latest printer driver can be downloaded from the KONICA MINOLTA website at http://konicaminolta.com/.

  • Page 43

    Driver and Software You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page Duplex / Booklet Paper Source Scaling Reverse Print Use Watermark Header-Footer Print Toner Save Mode Administrator Use Reprint Sleep Time...

  • Page 44: Features In The Printer Driver (for Windows )

    Driver and Software ® Features in the printer driver (for Windows (For more information, see the Help text in the printer driver.) Note ® • The screens in this section are on based Windows XP. The screens on your computer will vary depending on your operating system.

  • Page 45

    Driver and Software Paper Size From the drop-down list choose the Paper Size you are using. Orientation Orientation selects the position of how your document will be printed (Portrait or Landscape). Portrait Landscape Copies The copies selection sets the number of copies that will be printed. Collate With the Collate check box selected, one complete copy of your document will be printed and then repeated for the number of copies you selected.

  • Page 46: Print Setting

    Driver and Software Resolution You can choose the resolution as follows. 300 dpi 600 dpi HQ 1200 1200 dpi Note If you use the high quality 1200 dpi setting (1200 x 1200 dpi) the print speed will be slower. Print Setting You can manually change the print setting.

  • Page 47

    Driver and Software Duplex / Booklet When you want to print a booklet or do duplex printing, use this function, and then from the Basic tab, choose a Duplex / Booklet (See Duplex printing on page 25). None Disable duplex printing. Duplex When you want to do duplex printing, use this function.

  • Page 48: Advanced Tab

    Driver and Software Paper Source You can choose Auto Select, Tray1, Tray2 , Tray3 , MP Tray or Manual and specify separate trays for printing the first page and for printing from the second page onwards. Tray2 and Tray3 are options. You must add Tray2 or Tray3 in the Accessories tab to select Tray2 or Tray3 from the driver. (See Accessories tab on page 43.) Advanced tab You can set the following in Printer Function:...

  • Page 49

    Driver and Software Use Watermark You can put a logo or text into your documents as a watermark. You can choose one of the preset watermarks, or you can use a bitmap file or text that you have created. When you use a bitmap file as a watermark, you can change the size of the watermark and put it anywhere you like on the page.

  • Page 50

    Driver and Software Header-Footer Print Lock Lock the current settings of the Header-Footer Print option to prevent changes being made. Other Print Options... You can set the following in Printer Function: Use Reprint Sleep Time Macro Page Protection Density Adjustment Error Message Printout Improve Print Output Use Reprint...

  • Page 51: Page Protection

    Driver and Software Sleep Time When the printer does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the printer acts as though it were turned off. When you choose Printer Default the timeout setting will be 1 minute.

  • Page 52: Density Adjustment

    Driver and Software Density Adjustment Increase or decrease the print density. Note The Density Adjustment is not available when you set the Resolution to HQ 1200. Error Message Printout You can choose whether the printer reports problems by printing an error page. For details, see Error message printout on page 113.

  • Page 53: Accessories Tab

    Accessories tab Note From the Start menu, select Control Panel and then Printers and Faxes . Right-click the KONICA MINOLTA bizhub 20P icon and select Properties to access the Accessories tab. ® Printers for Windows 2000 users. When you install the optional accessories, you can add and choose their settings in the Accessories tab as follows.

  • Page 54

    Driver and Software Serial No. (3) By clicking Auto Detect, the printer driver will probe the printer and display its serial number. If it fails to receive the information, the screen will display "---------". Auto Detect (4) The Auto Detect function finds the currently installed optional devices and shows the available settings in the printer driver.

  • Page 55: Status Monitor

    This reports the printer status (any errors that may happen with the printer) when printing. If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs , KONICA MINOLTA, your printer and then Status Monitor. ® Programs for Windows 2000 users Downloaded From ManualsPrinter.com Manuals...

  • Page 56: Using The Br-script3 Printer Driver (postscript 3™ Language Emulation For Windows )

    Driver and Software ® 3™ language emulation for Using the BR-Script3 printer driver (PostScript ® Windows (For more information, see the Help text in the printer driver.) Note • To use the BR-Script3 printer driver you must install the driver using the Custom Install from the CD/DVD-ROM.

  • Page 57: Printing Preferences

    Note You can access the Printing Preferences dialog box by clicking Printing Preferences... in the General tab of the KONICA MINOLTA 20P BR-Script3 Properties dialog box. Layout tab You can change the layout setting by choosing the settings for Orientation, Print on Both Sides (Duplex), Page Order and Page Per Sheet.

  • Page 58

    Driver and Software Paper/Quality tab Choose the Paper Source. Paper Source You can choose Automatically Select, Auto Select, Tray1, Tray2 , Tray3 , MP Tray or Manual Feed. Tray2 and Tray3 are options. Downloaded From ManualsPrinter.com Manuals...

  • Page 59: Advanced Options

    Driver and Software Advanced options Choose the Paper Size and Copy Count(1). Paper Size From the drop-down box choose the Paper Size you are using. Copy Count The copy selection sets the number of copies that will be printed. Set the Scaling and True Type Font settings (2). Scaling Specifies whether to reduce or enlarge documents, and by what percentage.

  • Page 60

    Driver and Software You can change settings by choosing a setting in the Printer Features list (3): Print Quality You can choose the following print quality settings. 1200 dpi HQ 1200 600 dpi 300 dpi Media Type You can use the following types of media in your printer. For the best print quality, select the type of media that you wish to use.

  • Page 61

    Driver and Software Sleep Time When the printer does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the printer acts as though it were turned off. When you choose Printer Default the timeout setting will be 1 minute.

  • Page 62: Features In The Printer Driver (for Macintosh)

    You can set the Paper Size, Orientation and Scale. From an application such as Apple TextEdit, click File, then Page Setup. Make sure bizhub 20P is chosen in the Format for pop-up menu. You can change the settings for Paper Size, Orientation and Scale, then click OK.

  • Page 63: Choosing Printing Options

    Driver and Software For Mac OS X 10.5 and 10.6 For more page setup options, click the disclosure triangle beside the Printer pop-up menu. Choosing printing options To control special printing features, choose the options in the Print dialog box. Downloaded From ManualsPrinter.com Manuals...

  • Page 64: Cover Page

    Driver and Software Cover Page You can make the following cover page settings: Print Cover Page If you want to add a cover page to your document, use this function. Cover Page Type Choose a template for the cover page. Billing Info If you want to add the billing information to the cover page, enter text in the Billing Info box.

  • Page 65

    Driver and Software Layout Pages per Sheet Choose how many pages will appear on each side of the paper. Layout Direction When you specify the pages per sheet, you can also specify the direction of the layout. Border If you want to add a border, use this function. Two-sided See Duplex Printing on page 59.

  • Page 66

    Driver and Software Print Settings You can change settings by choosing a setting in the Print Settings list: Basic tab Media Type You can change the media type to one of the following: Plain Paper Thin Paper Thick Paper Thicker Paper Bond Paper Transparencies Envelopes...

  • Page 67

    Driver and Software Toner Save Mode You can conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The default setting is Off. Note • We do not recommend Toner Save for printing Photo or Greyscale images. •...

  • Page 68

    Driver and Software Improve Print Output... This feature allows you to improve a print quality problem. Reduce Paper Curl If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do not need to choose this setting.

  • Page 69

    Driver and Software Duplex Printing Use duplex unit. Select Layout. Choose Long-edge binding or Short-edge binding in Two-Sided. Manual duplex Select Paper Handling. For Mac OS X 10.3 and 10.4 Choose Odd numbered pages and print. Turn the paper over and reload it in the tray, and then choose Even numbered pages and print.

  • Page 70

    Driver and Software For Mac OS X 10.5 and 10.6 Choose Odd Only and print. Turn the paper over and reload it in the tray, and then choose Even Only and print. Status Monitor This reports the printer status (any errors that may happen with the printer) when printing. If you would like to turn the status monitor on, follow these steps: For Mac OS X 10.3 and 10.4 Run the Printer Setup Utility (from the Go menu, choose Applications, Utilities), then choose the...

  • Page 71: Using The Br-script3 Printer Driver (post Script ® 3™ Language Emulation For Macintosh)

    Mac OS X 10.3 and 10.4) or Print & Fax (For Mac OS X 10.5 and 10.6). Before installing the BR-Script3 printer driver, delete from the Printer list any other KONICA MINOLTA drivers that are for the same printer. For Mac OS X 10.3 and 10.4 From the Go menu, choose Applications.

  • Page 72

    Driver and Software Open the Utilities folder. Double-click the Printer Setup Utility icon. Click Add. For Mac OS X 10.3 users, go to e. For Mac OS X 10.4 or greater users, go to f. Downloaded From ManualsPrinter.com Manuals...

  • Page 73

    Driver and Software Choose USB. Choose the model name and make sure that KONICA MINOLTA is in Printer Model (Print Using), then select the model name that shows BR-Script in the Model Name (Model), and then click Add. For Mac OS X 10.3 users:...

  • Page 74

    Driver and Software For Mac OS X 10.4 or greater users: From the Printer Setup Utility menu, choose Quit Printer Setup Utility. Downloaded From ManualsPrinter.com Manuals...

  • Page 75

    Driver and Software For Mac OS X 10.5 and 10.6 From the Apple menu choose System Preferences. Select Print & Fax. Downloaded From ManualsPrinter.com Manuals...

  • Page 76

    Driver and Software Click +. Choose the Printer Name and choose Select a driver to use... in Print Using, and then choose the Printer Name that shows BR-Script in Model Name, and click Add. Quit System Preferences. Downloaded From ManualsPrinter.com Manuals...

  • Page 77: Uninstalling The Printer Driver

    Run the Printer Setup Utility (from the Go menu, choose Applications, Utilities), then choose the printer you want to remove and remove it by clicking the Delete button. Drag the folder (from the Macintosh HD (Startup Disk), choose Library, Printers, KONICA MINOLTA) into the Trash and then empty the Trash.

  • Page 78

    Driver and Software Drag the folder (from the Macintosh HD (Startup Disk), choose Library, Printers, KONICA MINOLTA) into the Trash and then empty the Trash. Restart the Macintosh. Downloaded From ManualsPrinter.com Manuals...

  • Page 79: Software

    Software Software for networks BRAdmin Light BRAdmin Light is a utility for initial setup of KONICA MINOLTA network connected devices. This utility can search for KONICA MINOLTA products on your network, view the status and configure basic network ® ®...

  • Page 80: Automatic Emulation Selection

    Driver and Software ® EPSON FX-850 and IBM ProPrinter XL Mode The EPSON FX-850 and IBM ProPrinter XL modes are the emulation modes that this printer supports to meet the industry-standard for dot matrix printers. Some applications support these dot matrix printer emulations.

  • Page 81: Control Panel

    Control Panel4 Control Panel LEDs (Light Emitting Diodes) This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors occur in the back of the printer.

  • Page 82

    Control Panel Printer status Sleep mode The printer is in sleep mode. Pressing Go wakes up the printer from sleep mode to ready mode. Ready to print The printer is ready to print. Warming up The printer is warming up. The Status LED will turn on for 1 second and off for 1 second.

  • Page 83

    Control Panel Printer status Receiving data The printer is either receiving data from the computer, processing data in memory or printing the data. The Status LED will turn on for 0.5 seconds and off for 0.5 seconds. Cooling down The printer is cooling down. Wait for a few seconds until inside of the printer has cooled down.

  • Page 84

    Control Panel Printer status Drum life will end soon The drum unit is near the end of its life. We recommend that you get a new drum unit to replace the current one. See Replacing the drum unit on page 97. The Drum LED will turn on for 2 seconds and off for 3 seconds.

  • Page 85: Duplex Disabled

    Control Panel Printer status No tray The paper tray was not detected, install it, or ensure it is inserted correctly. Paper jam Clear the paper jam. See Paper jams and how to clear them on page 115. If the printer does not start printing, press Go. The Paper LED will turn on for 0.5 seconds and off for 0.5 seconds.

  • Page 86

    Control Panel Printer status Front cover is open Close the front cover of the printer. Too many trays Maximum number of optional trays is two. Remove additional trays. Buffer error Check the cable connection between the PC and printer. Memory full The printer memory is full and the printer cannot print full pages of a document.

  • Page 87: Service Call Indications

    If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on again. Leave the printer for 15 minutes with the power on. If the error occurs again, call your dealer or KONICA MINOLTA Customer Service.

  • Page 88

    For example, the LED indication below shows a fuser unit failure. Make a note of the indication, referring to the table on page 77, and report the error status to your dealer or KONICA MINOLTA Customer Service. Note Make sure that the front cover is completely closed before you report a service call.

  • Page 89: Control Panel Buttons

    Control Panel Control panel buttons The control panel buttons have the following functions: Cancel printing Cancel only the printing job: If you press Job Cancel while printing, the printer will immediately stop printing and will then eject the paper. Cancel all the received jobs: To delete all jobs, press and hold Job Cancel for about 4 seconds.

  • Page 90: Print A Test Page

    Control Panel Print a test page You can use the Go button or the printer driver to print a test page. Using the Go button Turn off the printer. Make sure that the front cover is closed and the power cord is plugged in. Hold down Go as you turn on the power switch.

  • Page 91: Print The Printer Settings Page

    Control Panel Print the Printer Settings page You can print the current settings using the control panel button or printer driver. Using the Go button Make sure that the front cover is closed and the power cord is plugged in. Turn on the printer and wait until the printer is in the Ready state.

  • Page 92: Print Fonts

    Press Go twice. The printer will print a list of the internal fonts. Using the printer driver ® If you are using the KONICA MINOLTA Windows printer driver, you can print a list of the internal fonts by clicking the Print Fonts button in the Support dialog.

  • Page 93: Factory & Settings Reset

    Control Panel Default settings If you want to reset the print server back to its factory default settings (resetting all information such as the password and IP address information), follow these steps: Network default settings Turn off the printer. Make sure that the front cover is closed and the power cord is plugged in. Hold down Go as you turn on the power switch.

  • Page 94: Options

    Options5 Options This printer has the following optional accessories. You can increase the capabilities of the printer with these items. Lower tray SO-DIMM memory PF-P10 See Lower tray (PF-P10) on page 84. See SO-DIMM (memory module) on page 85. Lower tray (PF-P10) Two optional lower trays (Tray 2 and Tray 3) can be installed;...

  • Page 95: So-dimm (memory Module)

    For purchasing information and part numbers visit the Buffalo Technology website: http://www.buffalo-technology.com/ Note • There might be some SO-DIMMs that will not work with the printer. • For more information, call the dealer you bought the printer from or KONICA MINOLTA Customer Service. Downloaded From ManualsPrinter.com Manuals...

  • Page 96: Installing Extra Memory

    Options Installing extra memory Turn off the printer power switch, and then unplug the printer. Disconnect the interface cable from the printer. IMPORTANT Be sure to turn off the printer power switch before you install or remove the DIMM. Remove the DIMM cover. Unpack the DIMM and hold it by its edges.

  • Page 97

    Options Put the DIMM cover back on. Reconnect the interface cable to your printer. Plug the printer back in, and then turn on the power switch. Note To make sure that you have installed the DIMM properly, you can print the printer settings page that shows the current memory size.

  • Page 98: Routine Maintenance

    Routine Maintenance6 Routine Maintenance You will need to replace certain parts and clean the printer regularly. Replacing the consumable items You will need to replace the consumable items when the machine indicates that the life of the consumable is over. CAUTION When you replace certain parts or clean the inside of the printer, remember the following: If your clothes are smeared with toner, wipe off the toner with a dry cloth and immediately wash the clothes...

  • Page 99: Toner Cartridge

    Routine Maintenance Toner cartridge The life of the original toner cartridge that came with the printer may be either a standard or high yield toner cartridge , and depends on the model and country you bought the printer in. Standard toner cartridges print approximately 3,000 A4 or Letter-size single-sided pages. Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

  • Page 100

    Routine Maintenance Replace Toner message The printer will stop printing until you replace the toner cartridge with a new one. Replacing the toner cartridge Note • To ensure high quality printing, we recommend that you use only genuine toner cartridges. When you want to buy toner cartridges, call your dealer.

  • Page 101

    Routine Maintenance Take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration.

  • Page 102

    Routine Maintenance WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. Use neutral detergents when cleaning the printer. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine.

  • Page 103

    Routine Maintenance Unpack the new toner cartridge. Gently shake it from side to side several times to distribute the toner evenly inside the cartridge. IMPORTANT Wait to unpack the toner cartridge until immediately before you put it in the printer. If toner cartridges are left unpacked for a long time the toner life will be shortened.

  • Page 104

    IMPORTANT For UK and other countries KONICA MINOLTA machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine KONICA MINOLTA branded toner cartridges. KONICA MINOLTA cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used.

  • Page 105

    Routine Maintenance Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit. Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left to right several times.

  • Page 106: Drum Unit

    Routine Maintenance Drum unit A new drum unit can print approximately 25,000 A4 or Letter size single-sided pages at 1 per/ job. Note • There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used and so on.

  • Page 107

    Routine Maintenance Replacing the drum unit IMPORTANT While removing the drum unit, handle it carefully because it may contain toner. Every time you replace the drum unit, clean the inside of the printer.See Cleaning on page 101. When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps: Press the front cover release button and then open the front cover.

  • Page 108

    Routine Maintenance IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration.

  • Page 109

    Routine Maintenance IMPORTANT Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Unpack the new drum unit.

  • Page 110

    Routine Maintenance Put the drum unit and toner cartridge assembly back in the printer. Press and hold down the Go for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release Go. IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. Close the front cover.

  • Page 111: Cleaning

    Routine Maintenance Cleaning Clean the outside and inside of the printer regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the printer. If printed pages are stained with toner, clean the inside of the printer with a dry, lint-free cloth.

  • Page 112

    Routine Maintenance Wipe the outside of the printer with a dry, lint-free cloth to remove dust. Remove anything that is stuck inside the paper tray. Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust. Put the paper tray back in the printer.

  • Page 113: Cleaning The Inside Of The Printer

    Routine Maintenance Cleaning the inside of the printer Turn off the printer power switch and then unplug the printer. Press the front cover release button and then open the front cover. Take out the drum unit and toner cartridge assembly. Downloaded From ManualsPrinter.com Manuals...

  • Page 114

    Routine Maintenance CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

  • Page 115

    Routine Maintenance Wipe the scanner window with a dry, lint-free cloth. Put the drum unit and toner cartridge assembly back in the printer. Close the front cover. Plug the printer back in, and then turn on the power switch. Downloaded From ManualsPrinter.com Manuals...

  • Page 116: Cleaning The Paper Pick-up Roller

    Routine Maintenance Cleaning the paper pick-up roller If the paper pick-up roller is stained, the printer may not feed paper. In that case, clean the paper pick-up roller as follows: Turn off the power switch and unplug the printer. Unplug the power cord and interface cable from the printer. Pull the paper tray out of the printer.

  • Page 117

    Routine Maintenance Wipe the two paper pick-up rollers (1) inside the printer. Put the paper tray back in the printer. Make sure that you have turned off the power switch, and then connect the power cord and interface cable to the printer. Plug in the power cord and turn on the power switch of the printer.

  • Page 118: Cleaning The Corona Wires

    Routine Maintenance Cleaning the corona wires Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: Press the front cover release button and then open the front cover. Take out the drum unit and toner cartridge assembly. Downloaded From ManualsPrinter.com Manuals...

  • Page 119

    Routine Maintenance IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration.

  • Page 120: Troubleshooting

    Troubleshooting7 Troubleshooting You can correct most problems by yourself. If you need additional help, visit us at http://konicaminolta.com/. Identifying your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly.

  • Page 121: Error Messages In The Status Monitor

    Troubleshooting Error messages in the Status Monitor The Status Monitor will report problems with the printer. Take the necessary action by referring to the following table. ® If you want to turn the status monitor on, see Status Monitor on page 45 (For Windows user) or Status Monitor on page 60(For Macintosh users).

  • Page 122

    The RAMDISK size is set to 0 MB. Increase the RAMDISK size. Or there is no space to store jobs. Delete unnecessary macros or fonts. Replace PF KitMP Call your dealer or KONICA MINOLTA Customer Service for a replacement paper feeding kit (paper pick up roller and separation plate) for the MP tray. Replace PF Kit1 Call your dealer or KONICA MINOLTA Customer Service for a replacement paper feeding kit (paper pick up roller and separation plate) for Tray 1.

  • Page 123: Error Message Printout

    Troubleshooting Error message printout The printer can also report problems by printing an error message. Use the table below to identify and clear the error message. The default setting for the error message printout is off. If you want to turn the error ®...

  • Page 124: Paper Handling

    Troubleshooting Paper handling First, make sure that you are using paper that meets KONICA MINOLTA recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed If there is paper in the paper tray, make sure it is straight. If the paper is curled, paper.

  • Page 125: Paper Jams And How To Clear Them

    Troubleshooting Paper jams and how to clear them Jam MP tray / Tray1 / Tray2 / Tray3 / Inside If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as shown below. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot.

  • Page 126

    • Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your KONICA MINOLTA machine. Open the front cover.

  • Page 127

    Troubleshooting IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration.

  • Page 128

    Troubleshooting Pull the jammed paper down and out of the printer. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. IMPORTANT Handle the toner cartridge carefully.

  • Page 129

    Troubleshooting Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer. Put the paper tray firmly back in the printer.

  • Page 130: Jam Rear / Duplex

    Troubleshooting Jam Rear / Duplex If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will flash the Back Cover and Paper LED as shown below. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in the illustration.

  • Page 131

    Troubleshooting Clear the jammed paper as follows. Press the cover release button and then open the front cover. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

  • Page 132

    Troubleshooting Open the back cover. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). Using both hands, gently pull the jammed paper out of the fuser unit. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

  • Page 133

    Troubleshooting Put the drum unit and toner cartridge assembly back in the printer (press firmly). Fully close the front and back covers. Pull the duplex tray completely out of the printer. Pull the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.

  • Page 134: Improving The Print Quality

    See About paper on page 6. Put in a new drum unit. See Replacing the drum unit on page 97. The fuser unit may be contaminated. Call KONICA MINOLTA Customer Service. Ghost Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem.

  • Page 135

    The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 97. The fuser unit may be contaminated. Call KONICA MINOLTA Customer Service. All black Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems.

  • Page 136

    The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 90. Black lines down the page The fuser unit may be smudged. Call your dealer or KONICA MINOLTA Printed pages have toner stains Customer Service.

  • Page 137

    Troubleshooting Examples of poor print Recommendation quality Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper on page 6. If you do not use the printer often, the paper may have been in the paper tray too long.

  • Page 138

    Troubleshooting Examples of poor print Recommendation quality Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position. Poor Fixing Choose Improve Toner Fixing mode in the printer driver. See Improve Print ®...

  • Page 139

    Troubleshooting Examples of poor print Recommendation quality Lift up the Face-down Output Tray Support Flap 2 (Support Flap 2) (1). Curled Choose Reduce Paper Curl mode in the printer driver. See Improve Print ® Output in Advanced tab on page 38 (For Windows printer driver), Advanced ®...

  • Page 140: Solving Print Problems

    Troubleshooting Solving print problems Problem Recommendation The printer prints unexpectedly Make sure that the printer cable is not too long. We recommend that you use a or it prints garbage data. parallel or USB cable that is no longer than 2 meters (6.5 feet). Make sure that the printer cable is not damaged or broken.

  • Page 141: Network Problems

    For Windows 2000: Click Start button, and select Settings and then Printers. 2) Right-click the KONICA MINOLTA bizhub 20P BR_Script3 series icon and select Properties. 3) From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol.

  • Page 142: A Appendix

    AppendixA Appendix Printer specifications Engine Model bizhub 20P Technology Electrophotographic Standard (A4/Letter) Print speed Up to 30 ppm (A4 size) , Up to 32 ppm (Letter size) (A4 size/ Letter Auto Duplex (A4/Letter) Up to 13 sides per minute (6.5 sheets per minute) (A4 size)

  • Page 143: Controller

    3™ See the Network User's Guide locator on the CD/DVD-ROM for details on the supported network protocols. ® KONICA MINOLTA original Windows and Macintosh utility for printer and print server management. Install from the supplied CD/DVD-ROM. ® KONICA MINOLTA original Windows utility for printer and print server management.

  • Page 144: Control Panel

    Appendix Control panel Model bizhub 20P 5 LEDs: Back Cover, Toner, Drum, Paper and Status Button 2 buttons: Job Cancel and Go Paper handling Model bizhub 20P Paper Multi-purpose tray 50 sheets Input Paper tray (Standard) 250 sheets Lower tray (Option)

  • Page 145: Supplies

    Appendix Supplies Model bizhub 20P Order No. Toner Cartridge High yield cartridge TNP24 Approx. 8,000 pages A4/Letter pages Drum Unit Approx. 25,000 pages A4/Letter pages DR-P01 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. Dimensions / weights Model bizhub 20P Dimensions (W ×...

  • Page 146: Computer Requirements

    Appendix Computer requirements Computer Platform & Processor Minimum Minimum Recomm Hard Disk Supported PC Operating System Version Speed ended Space to Interface install 64 MB 256 MB 50 MB USB, 10/100BASE- ® ® ® ® Windows Windows 2000 Intel Pentium II or TX(Ethernet), Operating...

  • Page 147: Important Information For Choosing Your Paper

    Appendix Important information for choosing your paper This section gives information to help you choose paper to use with this printer. Note If you use paper that is not recommended, a paper jam or misfeed may occur in the printer. (See Recommended paper on page 8.) Before you buy a large quantity of paper Make sure that the paper is suitable for the printer.

  • Page 148

    Appendix Print surface The characteristics of the face side and reverse side of a sheet of paper may vary a little. Usually, the opening side of the paper ream package is the print side. Follow the indications on the paper package.

  • Page 149

    Appendix Paper size Envelope C5 162 × 229 mm B5 (JIS) 182 × 257 mm B5 (ISO) 176 × 250 mm B6 (ISO) 125 × 176 mm Folio 8.5 × 13 in. A4 Long 210 × 405 mm Envelope DL-L 220 ×...

  • Page 150: Symbol And Character Sets

    Appendix Symbol and character sets For the HP LaserJet emulation modes, you can choose the symbol and character sets using a Web Based Management (web browser) software. How to use the Web Based Management (web browser) To use the Web Based Management (web browser), follow the steps below. Note ®...

  • Page 151: Symbol And Character Sets List

    Appendix Symbol and character sets list OCR symbol sets When you choose the OCR-A or OCR-B font, the matching symbol set is always used. OCR A (0O) OCR B (1O) HP LaserJet mode ABICOMP Brazil / Portugal (13P) ABICOMP International (14P) Desktop (7J) Greek8 (8G) HP German (0G)

  • Page 152: Quick Reference For Bar Code Control Commands

    Appendix Quick reference for bar code control commands The printer can print bar codes in the HP LaserJet emulation modes. Print bar codes or expanded characters Code ESC i 27 105 1B 69 Format: ESC i n ... n \ Creates bar codes or expanded characters according to the segment of parameters ‘n ...

  • Page 153

    Appendix Bar code, expanded character, line block drawing and box drawing n = ‘s0’ or ‘S0’ 3: 1 (default) n = ‘s1’ or ‘S1’ 2: 1 n = ‘s3’ or ‘S3’ 2.5: 1 This parameter chooses the bar code style as above. When the EAN 8, EAN 13, UPC-A, Code 128 or EAN 128 bar code mode is chosen, this bar code style parameter is ignored.

  • Page 154

    Appendix Preset: Human readable line OFF All others This parameter shows whether the printer prints the human readable line below the bar code. Human readable characters are always printed with OCR-B font of 10 pitch and all the current character style enhancements are masked.

  • Page 155: Expanded Character Rotation

    Appendix This parameter shows the height of bar codes or expanded characters as shown above. It can start with ‘h’, ‘H’, ‘d’, or ‘D’. The height of bar codes is shown in the ‘u’- or ‘U’-specified unit. The default setting of the bar code height (12 mm, 18 mm or 22 mm) is determined by the bar code mode selected by ‘t’...

  • Page 156

    Appendix When EAN 8, EAN 13, or UPC A is selected with the parameter ‘t5’ or ‘T5’ Ten numbers ‘0’ to ‘9’ can be accepted as bar code data. The number of characters for bar codes is limited as follows: EAN 8: Total 8 digits (7 digits + 1 check digit) EAN 13: Total 13 digits (12 digits + 1 check digit) UPC A: Total 12 digits (11 digits + 1 check digit)

  • Page 157: Box Drawing

    Appendix Box drawing ESC i ... E (or e) ‘E’ or ‘e’ is a terminator. Line block drawing ESC i ... V (or v) ‘V’ or ‘v’ is a terminator. Expanded character data start n = ‘l’ or ‘L’ Data that follows ‘l’ or ‘L’ is read as expanded character data (or labeling data). Expanded character data must end with the ‘...

  • Page 158

    Appendix Table of Code (EAN) 128 set C Code(EAN) 128 set C describes an original command. The correspondence table is as follows. No. Code 128 Set C Input command No. Code 128 Set C Input command 0x00 0x34 0x01 0x35 0x02 0x36 0x03...

  • Page 159: Example Program Listings

    Appendix Example Program Listings WIDTH "LPT1:",255 'CODE 39 LPRINT CHR$(27);"it0r1s0o0x00y00bCODE39?\"; 'Interleaved 2 of 5 LPRINT CHR$(27);"it1r1s0o0x00y20b123456?\"; 'FIM LPRINT CHR$(27);"it3r1o0x00y40bA\"; 'Post Net LPRINT CHR$(27);"it4r1o0x00y60b1234567890?\"; 'EAN-8 LPRINT CHR$(27);"it5r1o0x00y70b1234567?\"; 'UPC-A LPRINT CHR$(27);"it5r1o0x50y70b12345678901?\"; 'EAN-13 LPRINT CHR$(27);"it5r1o0x100y70b123456789012?\"; 'UPC-E LPRINT CHR$(27);"it6r1o0x150y70b0123456?\"; 'Codabar LPRINT CHR$(27);"it9r1s0o0x00y100bA123456A\"; 'Code 128 set A LPRINT CHR$(27);"it12r1o0x00y120bCODE128A12345?\";...

  • Page 160

    Index Accessories tab ............43 Go button ..............79 Automatic duplex printing .......... 29 Automatic Emulation Selection ......... 70 Automatic Interface Selection ........70 HP LaserJet mode ............ 69 Bar code control ............142 Booklet printing ............31 Incorrect paper size for auto DX ....... 75 BRAdmin Light ............

  • Page 161

    Index Replace toner ............73 Reprint ..............79 Resolution ..............36 Scanner window ............105 Service call ..............77 Size mismatch ............75 Sleep time ............ 41 SO-DIMM ..............85 Software ..............69 Specifications ............132 Status Monitor ............111 Symbol ..............

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