The Cartridge Is Jammed; Emergency Reset - Lenovo ThinkServe LTO User Manual

Chapter 8–Troubleshooting

The cartridge is jammed

Emergency reset

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• The cartridge has been stored at the correct temperature and humidity.
This prevents condensation. See the insert included with the tape cart-
ridge for storage conditions.
• The write-protect switch is fully operational. It should move from side to
side with a positive click.
If the cartridge is jammed or the backup application is unable to eject it, you
can force eject the cartridge. If the failure occurs regularly, contact Technical
Support.
1. Either press and hold the Eject button on the front of the tape drive for
at least 10 seconds.
2. Wait for the cartridge to be ejected. This process may take up to 10
minutes (the maximum rewind time). It is important that you allow
sufficient time for the drive to complete this process. If you interrupt it,
you may damage the media or the tape drive. The drive is then reset
as though you had turned the power off and then on again.
You may lose data if you force eject a cartridge. The tape may also
become unreadable because an EOD (End of Data) mark may not be
properly written.
3. If the cartridge is still jammed, the tape drive has failed, contact
Technical Support.
As a last resort, if the drive has disappeared from the system and appears
to have failed, it can be reset by pressing the emergency reset button, . (Use
the tip of a paperclip to press the button.) This will allow the drive to reset
its internal hardware, including the SAS port, and potentially make it visible
to a host again.
The reset process may take up to 10 minutes (the maximum rewind time)
to complete.
Note: This form of reset will clear the internal buffers and,
therefore, lose any data in them. If the drive was writing
at the time, data may be lost and the cartridge will not have
an EOD, which means that subsequent restores are likely
to fail. Discard the cartridge.
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