Ford 2015 FLEX Owner's Manual page 527

526 MyFord Touch® (If Equipped)
Issue
SYNC does not
understand what
I am saying.
SYNC does not
understand the
name of a song or
artist.
2015 Flex (471)
Owners Guide gf, 1st Printing, October 2014
USA (fus)
Voice command issues
Possible
cause(s)
• You may be • Review the Phone voice
using the wrong commands and the Media voice
voice commands, commands at the beginning of
OR their respective sections.
• You may be • Be aware that the microphone
speaking too soon for SYNC is either in your rear
or at the wrong view mirror or in the headliner
time. just above the windshield.
• You may be • Review the media voice
using the wrong commands at the beginning of
voice commands, the media section.
• Say the song or artist exactly
OR
• You may not be
as listed. If you say, "Play Artist
saying the name Prince", the system does not
exactly as it is play music by Prince and the
saved, OR Revolution or Prince and the
• The system
New Power Generation.
• Make sure you are saying the
may not be
reading the name complete title, such as
the same way you "California remix featuring
are saying it. Jennifer Nettles".
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, "Play
L-O-L-A".
• Do not use special characters
in the title as the system does
not recognize them.
Possible solution(s)