Ford 2015 FLEX Owner's Manual page 526

MyFord Touch® (If Equipped)
Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue
• Your account
I received a text
that the Vehicle may not be
Health Report is activated on the
not activated. website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed.
I am unable to The preferred
retrieve the report dealer information
on the website, or did not load
I receive a system correctly.
error.
• This could be
I am unable to
submit a report. due to your
phone's
compatibility, OR
• Bad signal
strength, OR
• Your phone may
not be activated
on the website.
• The phone in
I heard a
commercial when I use is not
tried to use activated, OR
• Your phone has
Traffic, Directions
and Information. ID blocker active.
2015 Flex (471)
Owners Guide gf, 1st Printing, October 2014
USA (fus)
Possible Possible solution(s)
cause(s)
• This is a free feature, but you
must first register online to use it.
• Make sure that your VIN is
correctly listed in your account.
When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
• Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
• This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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