Ford 2015 FLEX Owner's Manual page 525

524 MyFord Touch® (If Equipped)
Issue
I am having
trouble connecting
my device.
SYNC does not
recognize my
device when I turn
on the car.
Bluetooth audio
does not stream.
SYNC does not
recognize music
that is on my
device.
2015 Flex (471)
Owners Guide gf, 1st Printing, October 2014
USA (fus)
USB and media issues
Possible
cause(s)
• Try turning off the device,
Possible device
malfunction. resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
This is a device Make sure you are not leaving the
limitation. device in your vehicle during very
hot or cold temperatures.
• This is a
Make sure the device is
phone-dependent connected to SYNC and that you
feature, OR have pressed play on your device.
• The device is
not connected.
• Your music files • Make sure that all song details
may not contain are populated.
• Some devices require you to
the proper artist,
song title, album change the USB settings from
or genre mass storage to MTP class.
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
Possible solution(s)