Why Pop-Up The Prompt "Fail To Connect To The Device; Can't Access The Ipcam In The Internet - Ipcam IP Camera User Manual

The DDNS can return the web response information by PING.It tells you that
DDNS is on-line.If DDNS failed to update!There should be two
reasons:1)DDNS parameter Settings incorrectly.2) DNS address
configuration is wrong.
DDNS Service Operation:Creat Account > Login/Management > Setting up
DDNS > Configurate IPCAM parameter
5.1.7 Why pop-up the prompt "Fail to connect to the
device..."?
This prompt only appeared in the case of using multiple cameras.
Enter the Multi-Device Settings page(login as administrator) to check the
Device setting is correct or not.
When one of the multiple cameras disconnected,
yellow and pop-up the prompt"Fail to connect to the device...".

5.1.8 Can't access the IPCAM in the internet?

There are some reasons:
1 ActiveX controller is not installed correctly(see more details:5.1.4).
2 The port IPCAM used is blocked by Firewall or Anti-virus software. Please change a
Figure 9.6
IPCAM User Manual
the color changed to
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