Matrox QID User Manual
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Matrox QID User Manual

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ENGLISH
Graphics Solutions for Professionals
matrox QID Series
QID • QID Pro • QID Low-profile
User Guide
10876-301-0221
2008.01.11
www.matrox.com/graphics

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  • Page 1 ENGLISH Graphics Solutions for Professionals matrox QID Series QID • QID Pro • QID Low-profile User Guide 10876-301-0221 2008.01.11 www.matrox.com/graphics...

  • Page 2: Hardware Supplied

    With a Matrox QID Series card, you can use 4 computer monitors at a time. Also with a Matrox QID graphics card, you can use TVs instead of computer monitors.

  • Page 3: Installation Overview

    Installation overview Note: If your Matrox product is already partially or fully installed on your computer, some or all the installation information in this guide may not apply to you. However, this information may be useful if you need to reinstall your Matrox product.

  • Page 4: Hardware Installation

    Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off your computer, unplug it, and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer.
  • Page 5 Most computers have different types of AGP slot expansion slots. Choose an AGP, PCI, or PCI Express ×16 (PCIe) slot, depending on the (×16) type of Matrox card you have. If you have a Express slots (×1) PCI card, your card supports both 64-bit and 32-bit PCI slots.

  • Page 6: Replacing Brackets On A Low-Profile Graphics Card

    Secure the bracket of your Matrox card to the computer frame. Replacing brackets on a low-profile graphics card Most Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. The following explains how to change brackets on your Matrox product. Remove the current bracket...

  • Page 7: Connection Setup

    Connection setup This section describes how to connect computer monitors to your Matrox product. Note: Windows 2000/XP and DOS – If you want to use TV output with your Matrox product, you need dual-TV-output cables. For more information, “TV output”, page...
  • Page 8 QID Low-profile PCI and PCIe – Attach your quad-monitor cable to the connector on the bracket of your Matrox card. Make sure the connectors are properly fastened. Quad-monitor cable Connect your monitors If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter included with...
  • Page 9 (DVI-I: analog/digital) you’re using one of these monitors with your Matrox product, make sure it’s configured to use the correct type of input. For more information, see your monitor documentation. Your Matrox card is now installed. Restart your computer and install your Matrox software (see “Software setup”, page...

  • Page 10: Software Setup

    Software setup Note: This guide has references that are specific to the Matrox installation CD-ROM. If your Matrox product wasn’t packaged by Matrox (for example, if it was included with your computer), your product may not include this CD-ROM. If you don’t have this CD-ROM, certain references in this guide may not reflect the software you have.
  • Page 11 PowerDesk icon in Windows XP, you may need to click the button ( Show hidden icons on your Windows taskbar. For more information on how to use Matrox PowerDesk, see the online help. Adjust your display resolution Depending on the version of your display driver, your multi-display setup changes when using a low display resolution (for example, 800 ×...
  • Page 12 Apply Note: For the latest display driver and user guide for your product, check the Matrox Technical Support Web site (www.matrox.com/graphics/support). A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions).

  • Page 13: Turn Off Computer

    TV output With your Matrox product, you can use TV-output cables (sold separately) instead of multi-monitor cables to view or record your displays with TVs or video recorders. If you have a regular Matrox product, you need dual-TV-output cables. If you have a low-profile product, you need a quad-TV-output cable.

  • Page 14: Connect Video Output

    ). To match labels, see the documentation for your video devices. † If your TV only has an antenna or cable TV connector, you can use an RF modulator to connect it to your Matrox card. RF modulators are available at most electronics stores.

  • Page 15: Connect Audio Output

    Some video devices in Europe only have SCART connectors. This type of connector includes video and audio, whereas composite or S-video connectors include only video. If your video devices only have SCART connectors, you need SCART cables to connect to your Matrox product. If you want to use SCART cables, contact your Matrox representative.
  • Page 16 Software setup If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (To connect video devices to your computer, page 13.)

  • Page 17: Troubleshooting

    Your Matrox card may not be properly installed. Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page...
  • Page 18 Problem Wrong color balance, screen image off-center, or no picture at all Cause Windows XP Service Pack 2 – Windows Service Pack 2 has installed a version of the Matrox display driver that doesn’t support your Matrox product. Solution You need to install a display driver that supports your Matrox product. To reinstall the display driver, you first need to restart your computer in VGA mode (see “Restarting in VGA mode”,...
  • Page 19 (blank screen, rolling or overlapping screen images) Cause Analog monitors only – The Matrox display driver may be trying to use settings your monitor doesn’t support. This can happen if a monitor was never selected in the software and the display resolution was changed to one your monitor doesn’t support, or if the monitor connected to your computer was changed without it being changed in the software.

  • Page 20: Graphics - Extra Troubleshooting

    Matrox PowerDesk-SE Change/Remove Restart your computer. After removing Matrox software, install the latest display driver for your Matrox graphics card. You may also need to reinstall other Matrox software. Note: Windows 2000/XP – You may need administrator rights to remove certain software.
  • Page 21 The installation of a multi-monitor graphics card may have caused your computer to reallocate system resources. Solution Try reinstalling your network drivers. Solution Try moving your Matrox multi-monitor graphics card to another PCI slot in your computer. Matrox QID Series – User Guide 21...
  • Page 22 Note: OpenGL acceleration is only available on the Matrox QID Pro. Cause Your Matrox card may be in a “slave” expansion slot on a computer that makes a distinction between bus mastering and slave slots. Solution Change slots – Shut down your computer, disconnect it from the power supply, remove your Matrox card and then insert it into a different PCI expansion slot.
  • Page 23 Windows 2000/XP – For advanced users – To use a program that doesn’t support multi- display systems, you can disable all displays other than your primary display: Restart your computer in “VGA” mode (see “Restarting in VGA mode”, page 17). Matrox QID Series – User Guide 23...
  • Page 24 Cause If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer. Under Windows 2000/XP, a display driver may support one or more graphics cards. If a display driver doesn’t support a certain card, a different display driver must be used for that...
  • Page 25 Effects Disable one or more features. Solution If possible, update your Matrox display driver. Matrox makes new display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/support). Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver.
  • Page 26 Click " to accept the changes. Note: If you identify a program that doesn’t work well with Matrox acceleration, please contact Matrox technical support (see page 41) and describe the problem. This information may help us come up with a fix or work-around in a future driver release.
  • Page 27 Install the latest monitor software from your monitor manufacturer. Solution Change Windows monitor settings: Right-click your Windows desktop background, then click " Properties Settings If you’re using a multi-display desktop, select a display. Matrox QID Series – User Guide 27...
  • Page 28 Windows, this part of the step may not be necessary.) Double-click the list item to expand it, then double-click the IDE ATA/ATAPI controllers name of the appropriate controller. Change each setting to “ ”. Transfer Mode DMA if available 28 Matrox QID Series – User Guide...
  • Page 29 Properties Settings Cause Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card in your computer (for example, a network card). Solution Try moving the other PCI card to another PCI slot in your computer. For more information, see the documentation for this card or see your system manual.
  • Page 30 . For more information, see your TV manual. VIDEO Solution If a video recorder is connected to your Matrox graphics card and the video recorder has a switch, set it to . For more information, see your video recorder manual.
  • Page 31 Can’t record video with a video recorder Cause The video source may be copy protected. Your Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.)
  • Page 32 ” check box. Place volume icon in the taskbar Click Double-click the speaker icon on the taskbar. Click " Options Properties Click the button, enable all check boxes in the list box, then click Recording 32 Matrox QID Series – User Guide...
  • Page 33 Line In Line Cause The problem may be specific to the audio hardware of your computer. Solution For more information, see the documentation for the audio hardware of your computer. Matrox QID Series – User Guide 33...

  • Page 34: Display Information

    To get the most of your Matrox product, we recommend using the highest color palette setting (a 32-bit color palette) for all your displays. Matrox QID Pro – 3D hardware acceleration is only available with a 16- or 32-bit color palette.

  • Page 35: Supported Vesa Modes

    Supported VESA modes (main display) In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes. Display 16 colors 256 colors 32 K colors 64 K colors 16 M colors resolution 640 ×...

  • Page 36: Hardware Information

    Minimum/maximum storage temperature: -40 to 75 °C Maximum altitude for operation: 3,000 meters Maximum altitude for transport: 12,000 meters Operating humidity: 20 to 80% relative humidity (non-condensing) Storage humidity: 5 to 95% relative humidity (non-condensing) 36 Matrox QID Series – User Guide...

  • Page 37: Digital Flat Panel Information

    EDID (Extended Display Identification Data) 1.2 and 2.0 support Maximum card dimensions – QID AGP 0.750 in. / 1.91 cm 6.500 in. / 16.51 cm 4.250 in. / 10.80 cm 0.360 in. / 0.91 cm Matrox QID Series – User Guide 37...
  • Page 38 Maximum card dimensions – QID Low-profile PCI 0.750 in. / 1.91 cm 6.60 in. / 16.76cm 0.325 in. / 0.84 cm 2.536 in. / 6.44 cm 38 Matrox QID Series – User Guide...
  • Page 39 Maximum card dimensions – QID Low-profile PCIe 0.750 in. / 1.91 cm 6.60 in. / 16.76 cm 2.712 in. / 6.89 cm 0.331 in. / 0.84 cm Matrox QID Series – User Guide 39...
  • Page 40 Maximum card dimensions – QID Pro 0.750 in. / 1.91 cm 7.50 in. / 19.05 cm 4.20 in. / 10.67 cm 0.325 in. / 0.84 cm 40 Matrox QID Series – User Guide...

  • Page 41: Customer Support

    Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics.

  • Page 42: Where To Get Information

    Windows XP – Click " " " Start Settings* Control Panel Performance and " (double-click*). (* Depending on your configuration of Maintenance* System Windows, this part of the step may not be necessary.) 42 Matrox QID Series – User Guide...
  • Page 43 (3) years from the date of purchase. This warranty applies only to the original end- user purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below. 2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any: a.
  • Page 44 3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product. 4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase.

  • Page 45: Software License Agreement

    Making telecommunication data transmissions of the Software. Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.
  • Page 46 Software setup – – Settings Troubleshooting Multi-display mode – Display information VESA Expansion slots PCI Express Video – Troubleshooting PowerDesk Primary display Graphics – Troubleshooting Warning Software – Warranty – Setup Web, Matrox 46 Matrox QID Series – User Guide...
  • Page 47 Thank you for choosing Matrox Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
  • Page 48 FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 49 Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/weee) per le informazioni di riciclaggio. MACROVISION (English) A.
  • Page 50 (Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec licence pour des utilisations limitées d’affichage uniquement. B. Ce produit bénéficie d’une technologie de protection de droits d’auteur mis en œuvre par des demandes de brevets américains et d’autres droits de propriété intellectuelle de Macrovision Corporation et d’autres propriétaires de droits.
  • Page 51 Copyright © 2008 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati •...
  • Page 52 However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
  • Page 53 Matrox Graphics Inc. 1055 Saint Regis Boulevard Web site: www.matrox.com/graphics Dorval, Quebec, Canada H9P 2T4 Technical support: North America: 1-800-361-1408 www.matrox.com/graphics/support International: (514) 822-6000 To locate the sales office nearest you, visit Email: graphics@matrox.com www.matrox.com/graphics/contact...

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