ESI 12-Key Digital Feature Phone User Manual page 48

Special keys
Manual day/night mode (Code 560)
The system's main greeting can be manually changed using a programmable feature key. Each time
the key is pressed, the display switches among the following: DAY, NGT, HDAY (holiday) or AUTO.
Tip: To keep the system from being taken out of this mode, place it in auto and then delete the programmable
feature key's programming.
Note: The administrator can also change the mode and/or re-record the holiday greeting remotely to handle
unexpected closings, such as for inclement weather.
Service observing (Code 561)
Your administrator may assign service observing capability to those users who need to monitor others'
calls silently (e.g., in order to aid in quality assurance of call activity). To begin service observing, press
the assigned programmable feature key (or dial code 5 6 1), followed by an extension number or station
key. To discontinue observing, press the station key again or hang up. While you observe another station's
incoming call, your display shows to whom that station is connected and how long the call has lasted.
Note: The Administrator must authorize service observing for your station, and the Installer must program the
list of allowed extensions.
Headset key (Code 564)
This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see
"Headset operation," page F.6). Press the key to receive dial tone or to answer a ringing call. Press the
key again or press RELEASE to disconnect from the call.
Call-forward key (Code 565 or 565XXX)
If you frequently call-forward your phone (see "Call forwarding," page E.6), you can program a
programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you
always forward to the same extension, you can program a key with both 5 6 5 and the extension number.
Message monitor key (Code 568)
Easily toggle the message monitor mode on or off with this key. (Otherwise, you can perform the toggle
by pressing PROG/HELP 3 6 and following the prompts.)
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see "Background
announce feature," page E.8) to the station's earpiece (if the station user has enabled the background
announce feature). Hold down the key until you hear a beep, then begin talking; release the key
when finished.
Personal greeting key (Codes 571–573)
These keys will provide for easy activation of one or more of your personal greetings (see "Personal
greetings," page D.1). The key's LED will be green for the associated personal greeting that is active.
These keys can be used in place of or in conjunction with manual activation of the greetings in
Programming mode.
These keys are also available on the C-Class system with Integrated Answering Machine, but only from
the Master Station (mailbox 501).
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AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.
F.8
User's Guide
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