Cisco 575 LRE CPE Installation Manual page 18

Obtaining Technical Assistance
P1 and P2 level problems are defined as follows:
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•
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P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.
Preface
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