HP ENVY 15 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Envy 15
  6. Maintenance and service manual

HP ENVY 15 Maintenance And Service Manual

Hide thumbs Also See for ENVY 15:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual , User Manual
Enlarged version
HP ENVY 15

Maintenance and Service Guide

Downloaded from LpManual.com Manuals

Advertisement

Table of Contents
loading

Related Manuals for HP ENVY 15

Summary of Contents for HP ENVY 15

  • Page 1: Maintenance And Service Guide

    HP ENVY 15 Maintenance and Service Guide Downloaded from LpManual.com Manuals...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW Downloaded from LpManual.com Manuals...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................5 Display ........................... 5 Buttons and speakers ........................ 7 Keys ............................8 Lights ............................9 ImagePad ..........................10 Front ............................. 10 Left side ..........................11 Right side ..........................12 Bottom ..........................
  • Page 6 Component replacement procedures ..................34 Service tag ......................34 Battery ........................35 Hard drive ......................37 Wireless audio module .................... 40 WLAN module ......................42 RTC battery ......................45 Memory module ...................... 46 Top cover ....................... 47 Power button board ....................52 Keyboard .......................
  • Page 7 Hard drive specifications ......................95 7 Backup and recovery ...................... 97 Restore ..........................97 Creating recovery media ......................98 Performing a system restore ..................... 99 Restoring using the dedicated recovery partition (select models only) ......99 Restoring using the recover media ................100 Changing the computer boot order ................
  • Page 8 viii ENWW Downloaded from LpManual.com Manuals...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY 15 Processors Intel® Quad Core® i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz), 6.0-MB L3 cache, 1600-MHz FSB, 35 W Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz), 6.0-MB L3 cache, 1600-MHz FSB, 45 W Intel Quad Core i7-2860QM 2.50-GHz processor (SC turbo up to 3.60-GHz), 8.0-MB L3 cache,...
  • Page 10 Category Description ● Panel 15.6-in, full high-definition (FHD), AntiGlare (AG), flush glass (FG), light-emitting diode (LED), (1920×1020 at 60% color gamut) UWVA display; typical brightness: 250 nits ● 15.6-in, high-definition (HD), AG, FG, LED, (1366×768 at 45% color gamut) SVA display; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Zero bright dot...
  • Page 11 Separate discrete amplifiers for headphone and speaker out Beats signature audio profile applied to both headphones and external speakers Supports jog dial controls for volume and mute HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 24 frames per second) Ethernet...
  • Page 12 RJ-45 (Ethernet) ● USB 3.0 and USB 2.0 ports (all USB ports support USB sleep and charge) NOTE: HP ENVY 15 model numbers 15-3200 through 15-3299 are equipped only with USB 3.0 ports. Keyboard/pointing Full-size, island-style, radiance backlight, UV painted keyboard...

  • Page 13: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Proximity sensor Detects your presence in front of the computer and turns the radiance keyboard feature off or on based on your...
  • Page 14 Component Description Webcam light On: The webcam is active. HP TrueVision HD Webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > CyberLink > CyberLink YouCam. *The antennas and IR emitters are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas and IR emitters free from obstructions.

  • Page 15: Buttons And Speakers

    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Stereo speakers (2) Produce sound with Beats Audio speakers. Mute button Mutes or restores speaker sound.

  • Page 16: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes the following functions: ● When the key is pressed in combination with the key, system information is displayed. ● When the key is pressed in combination with the key, Beats Audio is enabled or disabled.

  • Page 17: Lights

    Lights Item Component Description ● ImagePad light Amber: The ImagePad is off. ● Off: The ImagePad is on. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ●...

  • Page 18: Imagepad

    ImagePad Item Component Description ● ImagePad light Amber: The ImagePad is off. ● Off: The ImagePad is on. ImagePad on/off button Quickly double-tap this button to turn the Imagepad off or on. ImagePad left button The bottom left corner of the Imagepad functions like the left button on an external mouse.

  • Page 19: Left Side

    Left side Item Component Description Optical drive Reads and writes to an optical disc. CAUTION: To reduce the risk of damaging the computer, do not insert smaller (8 cm diameter) optical discs into the drive. USB 3.0 charging port Connects an optional USB 3.0 device and provides enhanced USB power performance.

  • Page 20: Right Side

    Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information about HP ProtectSmart Hard Drive Protection, see the HP Notebook Reference Guide.

  • Page 21: Bottom

    Release latch Releases the hard drive cover. Service cover Provides access to the memory module slots. HP Triple Bass Reflex Subwoofers Provide superior bass sound. Bottom ENWW Downloaded from LpManual.com Manuals...
  • Page 22 Chapter 2 External component identification ENWW Downloaded from LpManual.com Manuals...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog ENWW Downloaded from LpManual.com Manuals...

  • Page 24: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 25: Computer Major Components

    Computer major components Item Component Spare part number 15.6-in, AG, FG, LED, display assembly in aluminum finish (includes display panel cable, webcamera/ microphone module and cable, 2 wireless antenna cables and transceivers, and wireless audio module antenna and cable) Computer major components ENWW Downloaded from LpManual.com Manuals...
  • Page 26 Item Component Spare part number FHD display assembly equipped with Bluetooth (includes a Bluetooth module 668833-001 and cable) FHD display assembly 668831-001 HD display assembly equipped with Bluetooth (includes a Bluetooth module and cable) 668832-001 HD display assembly 668830-001 Keyboard with backlight (includes keyboard cable and backlight cable): For use in Brazil 668834-201 For use in Canada...
  • Page 27 Item Component Spare part number (9b) Service cover (includes two rubber feet and battery/hard drive cover release latch) NOTE: Cover Kit on page 22 for more Cover Kit spare part information. (10) Wireless audio module connector board (includes cable) 668837-001 (11) Intel Core processor (includes replacement thermal material): Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz), 6.0-MB...
  • Page 28 Item Component Spare part number (22) Memory modules (2): PC3, 12800, 1600-MHz 8 MB 670034-001 4 MB 641369-001 2 MB 652972-001 PC3, 10600, 1333-MHz 8 MB 634091-001 4 GB 621569-001 (23) WLAN module: Intel Centrino Advanced-N 6235 WLAN module 670292-001 Intel Centrino Advanced-N 6230 WLAN module 636672-001 Intel Centrino Ultimate-N 6300 WLAN module...

  • Page 29: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 7200-rpm, 9.5-mm hybrid 684506-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.0-mm 641672-001 Hard Drive Hardware Kit, includes: 668828-001 Mass storage devices...

  • Page 30: Cover Kit

    Item Component Spare part number (2a) Hard drive bracket (2b) Hard drive connector cable Hard drive screws (not illustrated) DVD±RW and CD-RW Super Multi Double-Layer FX Combo Drive 668835-001 (includes mounting brackets, connector board, and connector cable) Solid-state drive: 300-GB solid-state drive 668846-001 256-GB solid-state drive 679865-001...

  • Page 31: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 120-W HP Slim AC adapter (PFC, 3-wire) 693709-001 90-W HP Travel AC adapter (PFC, 3-wire) 644240-001 15.6-in. protective cover 667665-001 HDMI-to-VGA adapter 530607-001 Power cord (3-pin, black, 1.83-m): For use in Argentina...

  • Page 32: Sequential Part Number Listing

    4-GB memory module (PC3, 12800, 1600-MHz) 641672-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, connector cable, or screws) 644240-001 90-W HP Travel AC adapter (PFC, 3-wire) 651948-001 RTC battery (includes double-sided tape and cable) 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) 653341-001 Intel Dual Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3 cache, 1333-...
  • Page 33 MHz FSB, 45 W (includes replacement thermal material) 666175-001 Intel Quad Core i7-2860QM 2.50-GHz processor (SC turbo up to 3.60-GHz), 8.0-MB L3 cache, 1600- MHz FSB, 45 W (includes replacement thermal material) 667665-001 HP 15.6-in protective cover 668115-001 Wireless audio module 668825-001 Base enclosure...
  • Page 34 Spare part Description number 668837-001 Wireless audio module connector board (includes cable) 668838-001 Card Reader board for use on computer models equipped with USB 2.0 capability (includes cable) 668839-001 Audio/USB board for use on computer models equipped with USB 2.0 capability (includes 2 cables) 668840-001 Cover Kit (includes the battery cover and the memory cover) NOTE:...
  • Page 35 Fan/heat sink assembly for use on computer models equipped with USB 3.0 capability (includes replacement thermal material) 693709-001 120-W HP Slim AC adapter (PFC, 3-wire) 694500-001 System board equipped with the Intel HM76 PCH and 7750M chipset for use only in the People's Republic...
  • Page 36 Chapter 3 Illustrated parts catalog ENWW Downloaded from LpManual.com Manuals...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 41 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 111 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 43: Battery

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description Spare part number 8-cell, 72-Wh, 2.45-Ah, Li-ion battery 660152-001 Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 44 Release the battery/hard drive cover (2) by sliding it away from the computer, and then remove the cover (3). The battery/hard drive cover is available in the Cover Kit, spare part number 668840-001. Remove the three screw covers (1) and the three Torx T8M2.5×3.7 screws (2) that secure the battery to the computer.

  • Page 45: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 668828-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm...
  • Page 46 Remove the four Phillips PM2.0×2.8 screws (3) that secure the hard drive to the system board. Fold back the shield (1) that covers the hard drive. Chapter 4 Removal and replacement procedures ENWW Downloaded from LpManual.com Manuals...
  • Page 47 Use the pull tab (2) to remove the hard drive from the hard drive bay. If it is necessary to replace the hard drive connector cable (1), screws (2), or hard drive bracket (3), remove the components and replace them. These components are available in the Hard Drive Hardware Kit, spare part number 668828-001.

  • Page 48: Wireless Audio Module

    Wireless audio module Description Spare part number Wireless audio module 668115-001 Before removing the wireless audio module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 49 Remove the wireless audio module by pulling the module away from the slot at an angle. NOTE: If a wireless audio module antenna cable is not connected to a terminal on the wireless audio module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 50: Wlan Module

    WLAN module Description Spare part number Intel Centrino Advanced-N 6235 WLAN module 670292-001 Intel Centrino Advanced-N 6230 WLAN module 636672-001 Intel Centrino Ultimate-N 6300 WLAN module 572511-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 51 Disconnect the wireless antenna cables from the terminals on the WLAN module. NOTE: The “1” wireless antenna cable is connected to the WLAN module Main terminal. The “2” wireless antenna cable is connected to the WLAN module Aux terminal. If a third wireless antenna cable is present, it is connected to the WLAN module middle terminal.
  • Page 52 Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If a wireless antenna cable is not connected to a terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 53: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes double-sided tape and cable) 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 54: Memory Module

    Memory module Description Spare part number PC3, 12800, 1600-MHz 8 MB 670034-001 4 MB 641369-001 2 MB 652972-001 PC3, 10600, 1333-MHz 8 MB 634091-001 4 GB 621569-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Top Cover

    Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Top cover NOTE: The top cover spare part kit includes the TouchPad button board and cable and the TouchPad and cable.
  • Page 56 When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Power button board (see Power button board on page Top speakers (see Top speakers on page Keyboard and keyboard shield (see Keyboard on page Remove the top cover:...
  • Page 57 Remove the sixteen Phillips PM2.5×6.7 screws that secure the top cover to the base enclosure. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...
  • Page 58 Remove the eight Phillips PM2.0×2.5 broad head screws (1) from the battery bay and the three Phillips PM2.0×2.9 screws (2) near the volume adjustment cable that secure the top cover to the computer. Turn the computer display-side up, with the front toward you. Open the computer as far as it will open.
  • Page 59 Gently slide the top cover (2) forward until the top speaker, power button board, keyboard light, and keyboard cables are accessible. Disconnect the following ribbon cables from the corresponding ZIF connectors: (1) Power button board cable (2) Keyboard backlight cable (3) Keyboard cable Remove the top cover.

  • Page 60: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 668836-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Keyboard

    Remove the power button board (5). Reverse this procedure to install the power button board and cable. Keyboard For use in country Spare part number: For use in country Spare part number: or region: or region: Keyboard for use in Brazil 668834-201 Keyboard for use in 668834-AD1...
  • Page 62 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 35), and then remove the following components: Service cover (see WLAN module on page Top cover (see Top cover on page...
  • Page 63 Remove the keyboard shield (3). Remove the keyboard. Reverse this procedure to install the keyboard and shield. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 64: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcamera/ microphone module and cable, 2 wireless antenna cables and transceivers, and wireless audio module antenna and cable. Description Spare part number 15.6-in, FHD, AG, LED, FG, display assembly in aluminum finish equipped with Bluetooth 668833-001 (includes a Bluetooth module and cable) 15.6-in, FHD, AG, LED, FG, display assembly in aluminum finish...
  • Page 65 Release the wireless audio module antenna cables (1) and the wireless antenna cables (2) from the clips and routing channels built into the base enclosure. Turn the computer right side up, with the front toward you. Open the computer as far as it will open. Disconnect the following cables from the system board: (1) Display proximity sensor cable (2) Display panel cable...
  • Page 66 Release the power connector (4) from the clip built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the four Phillips PM2.5×5.0 screws (3) that secure the display assembly to the computer.
  • Page 67 Remove the display assembly (4). Reverse this procedure to reassemble and install the display assembly. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 68: Front Speakers

    Front speakers Description Spare part number Front speakers (include cables and 4 rubber grommets) 668843-001 Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the front speakers (5). Reverse this procedure to install the front speakers and cable. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 70: Audio/Usb Board

    Audio/USB board NOTE: The audio/USB board spare part kit includes 2 cables. Description Spare part number For use on computer models equipped with USB 3.0 capability 689591-001 For use on computer models equipped with USB 2.0 capability 668839-001 Before removing the audio/USB board, follow these steps: Shut down the computer.
  • Page 71 Turn the computer right side up, with the front toward you. Open the computer as far as it will open. Disconnect the front speaker cable (1) and the subwoofer cable (2) from the audio/USB board. Disconnect the audio/USB board cable (3) from the system board. Release the ZIF connector to which the audio/USB board ribbon cable is connected, and then disconnect the audio/USB board ribbon cable (4) from the system board.
  • Page 72 Remove the audio/USB board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the audio/USB board and cable. Chapter 4 Removal and replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 73: Touchpad Led Board

    TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 675232-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: Wireless Audio Module Connector Board

    Wireless audio module connector board Description Spare part number Wireless audio module connector board (includes cable) 668837-001 Before removing the wireless audio module connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Card Reader Board

    Card Reader board NOTE: The Card Reader board spare part kit includes the Card Reader board cable. Description Spare part number For use on computer models equipped with USB 3.0 capability 689592-001 For use on computer models equipped with USB 2.0 capability 668838-001 Before removing the Card Reader board, follow these steps: Shut down the computer.
  • Page 76 Remove the Card Reader board (4). Reverse this procedure to install the Card Reader board and cable. Chapter 4 Removal and replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 77: Top Speakers

    Top speakers Description Spare part number Top speakers (includes cable and double-sided tape) 668842-001 Before removing the top speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 78: Optical Drive

    Reverse this procedure to install the top speakers and cable. Optical drive Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer FX Combo Drive (includes mounting brackets, 668835-001 connector board, and connector cable) Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 79 Remove the optical drive (3) from the computer. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 80: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 668848-001. NOTE: The system board spare part kit includes 1 GB of discrete graphics subsystem memory. Description Spare part number Equipped with the 7750M chipset for use in all countries and regions except the People's Republic...
  • Page 81 Disconnect the power connector cable from the system board. Turn the computer right-side up, with the front toward you. Open the computer. Disconnect the audio/USB cable (1) and the audio/USB ribbon cable (2) from the system board: Release the ZIF connector to which the optical drive cable is connected, and then disconnect the optical drive cable (2) from the system board.
  • Page 82 Disconnect the TouchPad LED board cable from the system board. Disconnect the following cables: (1) Display panel cable (2) Bluetooth module cable (only on computer models equipped with a Bluetooth module) (3) Card Reader board cable (4) Wireless audio module connector board cable Remove the six Phillips PM2.5×4.9 screws (1) and the Phillips PM2.0×2.8 screw (2) that secure the system board to the base enclosure.
  • Page 83 Remove the system board (4). Reverse this procedure to install the system board. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 84: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 668848-001. Description Spare part number For use on computer models equipped with USB 3.0 capability 690006-001 For use on computer models equipped with USB 2.0 capability 668827-001...
  • Page 85 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.
  • Page 86 ● A thermal pad is used on the PCH (1) and the heat sink component (2) built into the base enclosure that services it Chapter 4 Removal and replacement procedures ENWW Downloaded from LpManual.com Manuals...
  • Page 87 Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 88: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 668848-001. Description Spare part number Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz), 6.0-MB L3 cache, 680647-001 1600-MHz FSB, 35 W) Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz), 6.0-MB L3 cache,...
  • Page 89 Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 90: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 668826-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 91 Turn the base enclosure right side up, with the front toward you. Remove the power connector (1) from the clip built into the base enclosure (2). Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 92: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes cables and 2 grommets) 668844-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 93 Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Component replacement procedures ENWW Downloaded from LpManual.com Manuals...
  • Page 94 Chapter 4 Removal and replacement procedures ENWW Downloaded from LpManual.com Manuals...

  • Page 95: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 96: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 97: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 98: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 99: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.
  • Page 100 Chapter 5 Setup Utility (BIOS) and System Diagnostics ENWW Downloaded from LpManual.com Manuals...

  • Page 101: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 38.00 cm 14.96 in Depth 24.40 cm 9.61 in Height 2.83 cm 1.11 in Weight 2.85 kg 6.29 lb Input power Operating voltage and current 119.5 V dc @ 6.15 A - 120 W 19.5 V dc @ 4.62 A - 90 W Temperature Operating...

  • Page 102: 15.6-In Display Specifications

    15.6-in display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle...

  • Page 103: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 500-GB** 320-GB** Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 110 g 110 g Interface type...
  • Page 104 Chapter 6 Specifications ENWW Downloaded from LpManual.com Manuals...

  • Page 105: Backup And Recovery

    If you need to restore your system for some other reason than hard drive failure, you can use the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 106: Creating Recovery Media

    Creating recovery media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 107: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 108: Restoring Using The Recover Media

    – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer boot order must be changed. Press at system bootup.

  • Page 109: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 110: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 111: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Click Create. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...
  • Page 112 Chapter 7 Backup and recovery ENWW Downloaded from LpManual.com Manuals...

  • Page 113: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 114: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 115 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 116 Chapter 8 Power cord set requirements ENWW Downloaded from LpManual.com Manuals...

  • Page 117: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. ENWW...
  • Page 118 Chapter 9 Recycling ENWW Downloaded from LpManual.com Manuals...

  • Page 119: Index

    Index Card Reader board DVD±RW and CD-RW Super Multi AC adapter removal 67 Double-Layer FX Combo Drive spare part numbers 27 spare part numbers 19, 26, precautions 30 AC adapter, spare part numbers 27, 67 removal 70 23, 24 chipset, product description 1 spare part number 19, 22, Action keys 8 components...
  • Page 120 product description 2 ports removal 37 left-side components 11 DisplayPort 12 spare part numbers 20, 21, light components 9 HDMI 12 24, 26, 27, 37 lights product description 4 specifications 95 caps lock 9 USB 11, 12 hard drive bracket, illustrated 22 hard drive 12 USB charging 11 hard drive connector cable,...
  • Page 121 protective cover, spare part system board WLAN module number 23, 25 removal 72 removal 42 proximity sensor 5 spare part numbers 18, 26, spare part numbers 20, 24, 27, 72 26, 42 workstation guidelines 32 release latch 13 removal/replacement Thermal Material Kit, spare part preliminaries 29 number 18, 26, 72, 76, 80 procedures 34...
  • Page 122 Index ENWW Downloaded from LpManual.com Manuals...
  • Page 123 Downloaded from LpManual.com Manuals...
  • Page 124 Downloaded from LpManual.com Manuals...

Table of Contents