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Troubleshooting
The menus in the CP 7890 software are not
active
The camera view does not move when
controlling from the Camera Operation or
Camera Preset menu
The seat no. does not display when turning
microphones on
No camera movement when turning
microphones on
Trademarks
Android and Google Play are trademarks of Google Inc.
Apple and iPad are trademarks of Apple Inc.
AMX is a trademark of AMX, LLC
Extron is a trademark of RGB Systems, Incorporated
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• Check the WiFi settings on the tablet. The Shure CP 7890-xxxA should be
connected
• Check that the Visca cable from the camera is connected to the RS-
232/422/485 port on the AMX unit
• Check whether RS-232 or RS-422 is used and corresponding setting is used on
the camera
• Reboot the camera
• Check LAN connection between central unit (CU) and wireless router. The cable
must be connected to the LAN port on central unit and NOT theDCS-LAN port
• Check that the IP address of the CU is set to 192.168.10.110
• Check that a preset is made for the seat. Seat number must be in the range
0-400.
• Check that the Camera is connected and working by loading a layout and
pressing the test preset button for a seat.
• Check that Camera Tracking is on (Setup menu in the app)
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