Voice Mail Features - ESI -50L Administrator's Manual

ESI-50L Administrator's Manual
• Twinning — Lets a user set his/her extension so that an incoming call will ring both it and an additional
number simultaneously. The additional number can be either an internal extension or an off-premises
number, such as a cell phone or home phone.
• Support for these options:
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– VIP and VIP Professional — Each provides a value-added interface to an ESI system. Delivers call
control and unified messaging to Microsoft
Product Overview (ESI document # 0450-0608).
– VIP PC Attendant Console
Display and 200 virtual programmable feature keys to support the busy attendant. For details, see the
VIP PC Attendant Console Product Overview (ESI document # 0450-0914).
– ESI Presence Management — Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management. For details, see the
ESI Presence Management Product Overview (ESI document # 0450-0794).
–
ESI Cellular Management — Part of ESI Bluetooth Voice Integration, ESI Cellular Management provides
unique hardware and features to bridge the gap between cellular handsets and ESI's desktop phones.

Voice mail features

• Up to six built-in voice mail ports — These are in addition to the 56 possible call-processing ports; thus,
you may build the system to its maximum for call-handling without having to balance voice mail needs versus
call-handling needs.
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
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• Quick Groups — Makes it easy to leave voice mail messages for several users.
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• Quick Move — Records a conversation into another user's mailbox.
• Virtual Mailbox Key
• Different mailbox types, including cascade, guest, broadcast, group, informational, and Q & A.
• Message-on-hold recordings — Up to five recordings: three prerecorded, one customized, and one live-entry.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox's 10 most recently
deleted messages.
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering
environment, including a company directory.
• Virtually unlimited call routing — Includes pager or cell phone notification.
Phone overlays
Each ESI desktop phone comes with one overlay for the programmable feature keys. To order additional
overlays, visit the DESI
Windows-based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI
products, contact DESI (the DESI Web site contains contact information).
Tip: Remember that ESI System Administrator (Windows-based software available from your ESI Reseller) also
lets you print on the overlays as well as perform many other programming tasks.
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Previously known as ESI PC Attendant Console.
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Not available on the legacy 12-Key Feature Phone.
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— Gives the user all the features of VIP Professional plus an expanded Call
™
allows easy monitoring of a second mailbox.
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Web site, www.desi.com. While there, you may also want to download the free
Administrator programming: An introduction
® ®
Outlook 2000/2002/2003/2007. For details, see the VIP
A.2
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