Page 1 Novell, Inc. Smart Jack is a trademark of Westell Technologies, Inc. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI at www.esi-estech.com.
Page 2: Table Of Contents
Function 41: Auto attendant branches ........G.1 Function 42: Announce extension number......G.6 Index Function 43: Automatic day/night tables ........ G.7 Important: For information concerning the hardware installation for an IP Server 900, see the IP Server 900 Hardware Installation Manual (ESI document #0450-1305).
Page 3: General Description
(ESI document # 0450-1355). • ESI fax over e-mail — Receive faxes and have them converted to a PDF file and sent as an email attachment to a predefined email address. For more information about the IP Server 900’s internal fax server, see the IP Server 900 Fax over e-mail Feature Overview (ESI document # 0450-1354).
Page 4 See “System capacities” (page B.1). An ESI Remote IP Cordless Handset (II or original) sends 911 calls via the local analog CO line attached to the Cordless Handset’s base station. The 911 alert information isn’t available at the operator station or via serial port.
Page 5 Esi-Link network with these systems. ™ – VIP 7 — Provides a value-added interface to the IP Server 900 and most other ESI systems. Delivers call control and on-screen message handling. For details, see the VIP 7 Product Overview (ESI document # 0450-1340). –...
Page 6: Voice Mail Features
• Virtual Mailbox Key allows easy monitoring of a second mailbox. • Optional ESI Mobile Messaging delivers voice mail as a .WAV file to your “smart” phone or the inbox of nearly any e-mail client application. • Find-Me allows users to store up to 5 phone numbers that the system will use to attempt to locate them when they don’t answer their desktop phone.
Page 7: Flexible Numbering
Flexible numbering Flexible numbering provides the means to assign extension, voice mailbox, and department numbers based on specific customer requirements. ESI’s flexible numbering is separated into three parts: 1. Selection of a starting numbering plan template. 2. Reassignment of ranges of extensions and (if needed) guest mailboxes.
Page 8 Function 34 can be used to reassign department numbers. Valid extensions also can be swapped throughout the Esi-Link network. Such stations must be like types — e.g., ESI digital phone to ESI digital phone, ESI IP phone to ESI IP phone, or analog extension to analog extension.
Page 9: System Capacities
Maximum station mailboxes Q & A mailboxes Maximum unheard messages per mailbox Maximum stored messages per mailbox Find-Me stored phone numbers 1,000 1,000 Includes Esi-Link channels. Network Services Processor; see the IP Server 900 Hardware Installation Manual (ESI # 0450-1305).
Page 10: Translation Tables
IP Server 900 Programming Manual System capacities Departments Dialing plans (-digits) Four Three Max. departments Department types: Ring-all, ACD, UCD, in- order, pick-up, attendant Max. members, non-ring-all depts. Max members, ring-all depts. Automatic call distribution (ACD) Dialing plans (-digits) Four Three Max.
Page 11 SIP stations, and usage of ESI applications (e.g., ESI Mobile Messaging, VIP 7, or ESI Presence Management) — can severely impact the performance of both the cameras and the IP Server 900. The following chart can be used as a general guideline for determining the number of...
Page 12: System Programming: An Introduction
Important: During programming, the ESI 30D’s two-line display shares the same content as the top two lines of the three-line display found on most current ESI desktop phones. As a result, to save space, the sample displays shown herein will show only two lines.
Page 13 The numbers 9, 8, and 71–76 are designated as line groups. A line group is, as the name implies, a specific group of lines in a key system that are used for making outgoing calls. In an IP Server 900, line groups give phones access to outside lines without taking up any programmable keys on each phone.
Page 14 199 Guest/info mboxes 289 Guest/info mboxes 273 Conference bridge 489 Guest/info mboxes 293 Conference bridge 373 Conference bridge Common to all three-digit numbering plan selections for the IP Server 900 From To Used for From To Used for From To Used for —...
Page 15 3324 Set VIP 7 ACD service level threshold 871 ESI IP station allocation 872 SIP station allocation 873 SIP trunk allocation 874 Esi-Link trunk allocation Shown in the same order as it appears in the programming menu on an ESI desktop phone.
Page 16 System programming: An introduction Entering programming mode You may program from any ESI desktop phone in the system: 1. Press PROG/HELP at any station. The normal station programming menu prompts will begin to play. 2. Press HOLD. The “enter password” prompt will play.
Page 17: Function 1: System Function Programming
IP Server 900 Programming Manual Function 1: System function programming Function 1: System function programming Function 11: System Initialization This function will return all components and software to their initial state. Initialization will erase all data and custom recordings — but not the time, date, licensing, or dial plan (see Important notes, below).
Page 18: Function 14: System Clock And Calendar
If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700) will be disabled. If “synchronize with Caller ID” is disabled, Esi-Link time synchronization will be allowed (minutes only). When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize with Caller ID”...
Page 19 Note: If this function is enabled and it causes an automatic time change, the system won’t update the real- time clock from either Caller ID messages (Function 1421, above) or Esi-Link time synchronization for 25 hours before and 25 hours after the time change is due to be effective (i.e., 2:00 Sunday).
Page 20: Function 15: System Timing Parameters
IP Server 900 Programming Manual Function 1: System function programming Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco from a digital phone set.
Page 21: Function 16: System Feature Parameters
This function adds additional delay before the playback of system prompts during remote message pickup or message pickup from an analog station (this does not affect ESI phone message pickup). The value is in seconds.
Page 22 Default: Enabled. Field 5: System-wide HOLD key lamp appearance With this feature enabled: when a station user presses the HOLD key, the HOLD LED flashes on all ESI digital stations in the system when the call is placed on system-wide hold.
Page 23 Line group access installed, these codes are automatically reserved for number range (default) (if selected) Esi-Link location access, as shown in the chart at right. 710–719 However, even if Esi-Link is installed, the Installer can 720–729 manually change codes 71–76 using Function 164.
Page 24 IP Server 900 Programming Manual Function 1: System function programming Function 166: CO parameters Field 1: CO-to-CO conference gain Adjusts the volume level on CO lines when in a conference call. Increasing this level to a high setting can cause excessive noise or feedback on conference calls. This is a threshold gain level.
Page 25 Fax in Function 31. If this field is set to ESI FAX the system will route faxes detected by the auto attendant to the IP Server 900’s built-in Fax over e-mail feature.
Page 26 Range: 2–40. Default: 10. Field 5: Unified messaging playback exit timer Sets the maximum duration in seconds to keep the ESI phone connected to voice mail (i.e., wait for additional user entries) after a message stops playing via VIP 7.
Page 27 IP Server 900 Programming Manual Function 1: System function programming Function 169: System feature activation and dial plan selection Field 1: Tenant service Enables/disables tenant service. When tenant service is enabled, stations and departments must be assigned to one of eight tenants in Functions 21, 31, or 33. Tenant service affects: •...
Page 28 System programming backups that are of a different numbering plan range than the one selected cannot be restored. Note: If a three-digit dial plan is used, the IP Server 900’s full capacity cannot be attained (see page “Selectable numbering plan,” page C.2).
Page 29: Function 17: System Speed-Dial
A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.23).
Page 30: Function 18: Smdr Settings
Function 1: System function programming Function 18: SMDR settings Real-time SMDR call records are continuously output to the IP Server 900’s Ethernet port. Note: Choose STORED in step 1 to have SMDR activity recorded to the ASC’s Memory Module. Once STORED is selected, the second option (SMDR format) will no longer appear.
Page 31: Function 2: Co Line Programming
Mobile Messaging email address. The ESI fax over e-mail server requires ESI Mobile Messaging (see “Function 86: ESI Mobile Messaging,” pp E.1) to be enabled and the system Operator’s Mobile Messaging email address to be set and active (see the IP Server 900 User’s Guide, ESI document # 0450-1306).
Page 32 Here are two examples of how to implement this programming; each shows a completed programming worksheet. Example 1 is simplified, to serve as an illustration for those installations not using Esi-Link; while Example 2 depicts an Esi-Link-enabled configuration. In each case, the step numbers correspond to the explanation in “Function 211: Analog CO line programming,”...
Page 33 5. If a remote location destination is assigned in a ring list and there are no answer ring assignments to local destinations and there are no Esi-Link channels available to route the call, the call will ring to the local operator assignment (factory default is X100).
Page 34 After that, a call timer appears on the display. If Caller ID isn’t enabled, the CO name will appear on the top line of the display. In either case, the third line of the display (on an ESI phone with a three-line display) shows line usage. Default: Line numbers.
Page 35 If the module in the main board’s first position is an FXO, the display will be: CC 2 FXO DAY > A:1-4 If the port card in the third slot is a FXO, the display (on an ESI phone with a three-line display) will be: CC 2 FXO DAY > A:1-4...
Page 36 Notes: Private lines don’t follow ARS. A private line can be assigned only to an ESI phone (desktop model or Cordless Handset). A line key must be programmed on the phone to access the line for outgoing calls. If the line key is programmed on another phone, it can be used ONLY for incoming access (it may also serve just as a purely visual indicator).
Page 37 Function 2: CO line programming 6. Assign answer rings Lines can be directed to be answered at up to 64 extensions, a department, a mailbox, the internal ESI Fax over e-mail server (ESI FAX), or an auto attendant branch ID (see “Auto attendant programming,”...
Page 38 IP Server 900 Programming Manual Function 2: CO line programming Using the T1/PRI Module: An overview (Functions 212 through 2135) The T1/PRI Module enables the IP Server 900 to support these high-bandwidth lines. The following chart gives more details: Description Compatible with...
Page 39 IP Server 900 Programming Manual Function 2: CO line programming 1. Choose CO lines to program You can select from the first set of 12 CO lines on the first T1/PRI Module. Use the scroll keys to view the next 12 CO lines on the same T1/PRI Module. To see the first 12 CO lines on the second T1/PRI Module (if installed), scroll again;...
Page 40 Each ring count can be programmed for up to 64 extensions, a department, a mailbox, the internal ESI Fax over e-mail server (ESI FAX), or an auto attendant branch ID. E&M lines must be answered by the auto attendant under Ring 1.
Page 41 Line compensation (or line build-out) is provided, as necessary, between the CSU and SmartJack and the IP Server 900. This function allows you to adjust the line build-out of the card. The level programmed depends on the application (CSU or DSX-1) indicated in the following table:...
Page 42 Function 43 (see page G.7). If using an ESI 60, ESI 40, or ESI-30D to program, use the scroll keys to select lines 13–23. To view and change the tenant number, you must first have enabled tenant service in Function 169 (see page D.11).
Page 43 Lines can be programmed with four different ring assignments — Ring 1, Ring 3, Ring 5 and Ring 9. Each ring count can be programmed for up to 64 extensions, a department, a mailbox, the internal ESI Fax over e-mail server (ESI FAX), or an auto attendant branch ID.
Page 44 IP Server 900 Programming Manual Function 2: CO line programming Function 2133: CSU emulation programming Use the arrow key to toggle between On and Off. Default: Off. If there is no external CSU, the CSU Emulation setting should be set to On but the remaining options should be left at the default setting of Off.
Page 45 PRI to connect or display Caller ID. The following discussion, derived from Technical Update 164 (ESI # 0450-0462, downloadable from www.esi-estech.com), discusses methods to address this: 1. ESI has found that many PRI circuits have been set in Function 2134 to a switch protocol that’s incompatible with the PRI provider.
Page 46 Function 2142. For DID enable/disable, press 5 to go to Function 2145. Important: Perform SIP trunk programming in this order: Function 2142 (page E.18), then Function 2141 (starting below), then Function 2145 (page E.24). For more details, refer to the ESI SIP Trunking Installation Guide (ESI # 0450-1227).
Page 47 7. This line is programmed to be answered as displayed. To select a specific station, mailbox, or branch ID or to specify the internal ESI Fax over e-mail server as the destination which should answer this, press a scroll key and enter the new value, and press # to confirm. (If the current value is acceptable, just press # to confirm.)
Page 48 13. This line is programmed to be answered as displayed. To select a specific station, mailbox, or branch ID or to specify the internal ESI Fax over e-mail server as the destination which should answer this, press a scroll key and enter the new value, and press # to confirm. (If the current value is acceptable, just press # to confirm.)
Page 49 IP Server 900 Programming Manual Function 2: CO line programming Subsequent steps for “Broadvox-ND”, “Broadvox-FD”, or “Voxitas-FD” . . . If you selected Broadvox-ND, Broadvox-FD, or Voxitas-FD in step 2 (see “Common steps 1–2: Selecting SIP provider and ITSP,” page E.18), the subsequent steps are as follows: 3.
Page 50 IP Server 900 Programming Manual Function 2: CO line programming 9. Enter the URI of the ITSP, and press # to confirm. Range: Up to 64 characters. Default: [Blank]. ITSP URI Note: When using FD trunk type, the Installer must select and enter only one of the three available URIs provided by the carrier.
Page 51 IP Server 900 Programming Manual Function 2: CO line programming Subsequent steps for “Broadvox-NS”, “Broadvox-FS”, “Clearfly-SS”, or “Voxitas-FS”. . . If you selected Broadvox-NS or Broadvox-FS in step 2 (see “Common steps 1–2: Selecting SIP provider and ITSP,” page E.18), the subsequent steps are as follows: 3.
Page 52 IP Server 900 Programming Manual Function 2: CO line programming Use the scroll keys to select a codec, and press # to confirm. Choices: G.711 (PCMU), G.729.a. Default: G.711 (PCMU). SIP CHAN CODEC G.711 (PCMU) Important: G.711 consumes approximately 106 Kbps of bandwidth per simultaneous call, while G.729a consumes approximately 43 Kbps of bandwidth per simultaneous call.
Page 53 IP Server 900 Programming Manual Function 2: CO line programming Subsequent steps for “nTelos-BD”, “Cbeyond-BD”, “Comporium-BD”, “Genband-GD”, or “Cox Cable-BD” . . . If you selected nTelos-BD in step 2 (see “Common steps 1–2: Selecting SIP provider and ITSP,” page E.18), the subsequent steps are as follows:...
Page 54 IP Server 900 Programming Manual Function 2: CO line programming 10. Enter the domain name of the outbound proxy server, and press # to confirm. Range: Up to 64 characters. Default: [Blank]. OUTBOUND PROXY 11. Use the scroll keys to select a codec, and press # to confirm.
Page 55: Function 22: Toll Restriction, Ars, And Did Programming
Default: 1800, 1888, 1877, 1866, 1855, 1844, 1833 and 1822. 4. Fixed deny table (not programmable). Default: 976, 1976, 1xxx976, 900, 1900, 1xxx900, 555, 1555, 1xxx555, 0, 10, 411, 1411 and 11+-digit restriction. In extension feature authorization (Function 321; see page F.23), each extension is set to be toll-restricted one of two ways: TOLL CALLS = Y (yes) or TOLL CALLS = N (no).
Page 56 IP Server 900 Programming Manual Function 2: CO line programming If TOLL CALLS = Y (yes) in Function 321 (page F.23), the system checks the number dialed against the Deny Exception table. If the number matches an entry in this table, the call is restricted. Otherwise, it’s allowed.
Page 57 To delete an entry, use the scroll keys to select the number and press HOLD to delete. Example: For “1-900,” enter 1 9 0 0 #. Notes: Press MUTE/DND to insert a “wild card” digit. A “wild card” digit is needed only when followed by more numbers;...
Page 58 Function 223: ARS (Automatic route selection) Within an IP Server 900, route selection is normally accomplished by assigning lines to line groups (9, 8, or 71– 76). The user then manually selects the line group for the type of call to be made. Typically, the same carrier handles both local and long distance calls so the user will only have to select an alternate group (71–76) for...
Page 59 (ID), mailbox (MB) extension (EXT), department, or fax server with both day and night destinations. An IP Server 900 supports up to 10-digit DID and DNIS/ANI. Each model has a maximum number of entries that can be programmed into the table (multiple numbers programmed to the same destinations); see “Translation tables”...
Page 60 IP Server 900 Programming Manual Function 2: CO line programming To program the DID and DNIS translation table: 1. Either enter the DID or DNIS number (enter valid numerical digits) or use the scroll keys to select a previously programmed number or exception. When done, press #.
Page 61 IP Server 900 Programming Manual Function 2: CO line programming 4. The system will prompt you for the night mode’s call routing: DID# 9724229700 NGT EXT: > Use the scroll keys to select whether you’re routing to a branch (ID), mailbox (MB), extension or department (EXT), or the fax server;...
Page 62 DID. As noted in “Translation tables” in “System capacities” (page B.1), the IP Server 900 has different limits on pilot entries, depending on dialing plan and whether SIP is in use. This is important, because the dynamic channel allocation prevents you from routing based on channel.
Page 63 ID:1 > To select a station, mailbox, branch ID, or the internal ESI Fax over e-mail server, press a scroll key and enter the new value (or leave the setting as it is). Then, press #. 6. The system prompts you for the answer ring assignment for night mode.
Page 64 IP Server 900 Programming Manual Function 2: CO line programming If multiple PRI circuits (modules) are installed Example A: Pilot number to either T1/PRI Module Where there are multiple T1/PRI Modules installed, a pilot number can have calls directed to it from one or more of the modules.
Page 65: Function 23: Line Parameter Programming
Function 231: CO line receive volume programming Many variables can affect the volume of the CO lines. Weak lines can reduce the IP Server 900’s ability to properly detect DTMF dialed by an outside caller. Conversely, “hot” lines can cause DTMF distortion and/or increase the opportunity for message talk-off (i.
Page 66 IP Server 900 Programming Manual Function 2: CO line programming Programming a circuit To program a circuit, select the appropriate programmable feature key and press # to confirm. If programming with a 48-Key Feature Phone, you can select one or all of the channels on the first T1/PRI Module;...
Page 67: Function 24: Caller Id Programming
Function 24: Caller ID programming This function activates the Caller ID capability in an IP Server 900 — if the customer has ordered Caller ID service from the Telco. The system will display the caller’s name (or “out-of-area,” etc.) for incoming calls or messages (or show the Caller ID number if the CO only provides a number).
Page 68: Function 3: Station Programming
Any type of phone SIP station (local or remote), VIP 7 Softphone To use this feature: 1. Enter Installer programming through an ESI digital or IP desktop phone and go to Function 30. 2. Enter the first extension and press #. STATION MOVE 1ST EXT: 1044 3.
Page 69: Function 31: Extension Definition And Routing
• IP Phone extension: – Local IP (IP PHONE in the charts) — A locally installed ESI desktop IP phone, Local IP Cordless Handset, or SIP phone. – Remote IP (REMOTE IP in the charts) — A remotely installed ESI desktop IP phone, Remote IP Cordless Handset, or remotely installed SIP phone.
Page 70 Each programming step for ESI digital phone extensions is defined as follows: 1. Extension number — Enter the extension. If you enter 0 (zero), skip to step 7. 2. Type — Based on the module installed, the IP Server 900 assigns the port as digital. Special types can be assigned (see page F.11).
Page 71 Attendant B 2, 3 MB291 MB102 X292 DIGITAL Attendant B 2, 3 MB291 MB103 X292 Note: For more information on installing and using the optional VIP 7 PC Attendant Console application, see the VIP 7 User’s Guide (ESI # 0450-1349).
Page 72 Important: Before a digital ESI Presence Management RFID Reader can be programmed, it must first be connected to a digital station port on a DKT8 Module for proper operation. If necessary, consult the ESI Presence Management Installation Manual (ESI # 0450-0792).
Page 73 NIGHT: 100 ESI Presence Management local IP RFID Reader assignment Important: If necessary, consult the ESI Presence Management Installation Manual (ESI # 0450-0792). 1. Enter the extension number of the IP RFID Reader to be programmed and press # to continue.
Page 74 NAME: Notes: Refer to page C.2 for instructions on entering alphanumeric characters. If using an ESI system on which tenanting either isn’t enabled or isn’t available, skip to step 6. 5. Enter the tenant and press # to continue. X114 READER NAME TENANT: 1 >...
Page 75 00 30 4D. Enter the complete 12- character alphanumeric address. If programming using an ESI desktop IP phone, use the first six programmable feature keys to enter the letters A, B, C, D, E, or F, respectively.
Page 76 59301 8. Enter the IP address that will be used for remote access to the IP Server 900. The display will default to the IP address entered in Function 82. If a remote IP RFID Reader will use this address to connect to the system, press # to confirm;...
Page 77 IP Server 900 Programming Manual Function 3: Station programming 11. Select the IP RFID Reader operation mode: • Entrance/exit — Used for entry doors into buildings or suites. Supports presence status, phone control, and attendance records. (Default.) • Access only — Used for doors to secure areas. Doesn’t provide in and out status, Personal Call Routing, or attendance records.
Page 78 IP Server 900 Programming Manual Function 3: Station programming Analog ports The 4FXS Module can be programmed as follows: Ext. Type Name Caller ID Tenant CF day CF night [Ext.] Operator X100 X100 X100 DIGITAL Jane 9725550010 MB100 X105 DIGITAL...
Page 79 IP Server 900 Programming Manual Function 3: Station programming 5. Tenant — Assign the extension to a tenant. This is used to direct-dial operator (0) calls to the tenant’s operator destination; it’s also used to play the tenant’s MOH source when calls are placed on hold.
Page 80 • Via “setup mode” at an ESI desktop IP phone. Important: If you choose “setup mode,” you must have at least one ESI desktop IP phone in the system to perform this assignment of network parameters to IP stations. Note: In order to be programmed in Function 31, an IP port must be designated in Function 87 (page L.15) as an ESI IP station or SIP station.
Page 81 Assigning an ESI IP phone using setup mode ESI IP phones can easily have their IP networking parameters assigned at the same time they’re being installed at the customer site. However, for this to occur, Function 821 (IP carrier card program settings;...
Page 82 Note: For local SIP phone programming, see page F.16. For a list of ESI IP products that can be used locally, see the chart on page F.13. Notes: If the phone displays LICENSE EXCEEDED, there are no available licenses for this extension.
Page 83 Programming a SIP phone for local operation The implementation of SIP in an IP Server 900 emulates a SIP gateway — i.e., the system is considered the “gateway” to other services (stations, CO lines, and voice mail) for the SIP endpoint (SIP phone).
Page 84 IP Server 900 Programming Manual Function 3: Station programming 3. SIP User Name — Assign the username the SIP phone must use to register to the system. The username is case-sensitive, and can be any valid alphanumeric string of characters. The maximum length of a username is 16 characters.
Page 85 Function 3: Station programming Programming an ESI IP phone for remote operation For a list of ESI IP products that can be used remotely, see the chart on page F.13. Note: For remote SIP phone programming, see page F.20. When an IP phone is programmed for remote operation, this will automatically enable the phone for DHCP configuration.
Page 86 8. Remote-access IP address — Enter the IP address that will be used for remote access to the IP Server 900. The display will default to the IP address entered in Function 82 (see page L.2). If a remote IP phone will use this address to connect to the system, press # to confirm; if a remote IP phone will use an alternate IP address to connect to the system, enter that address and press # to confirm.
Page 87 Programming a SIP phone for remote operation The implementation of SIP in an IP Server 900 emulates a SIP gateway — i.e., the system is considered the “gateway” to other services (stations, CO lines, and voice mail) for the SIP endpoint (SIP phone).
Page 88 EXTENSION WAS INVALID There are no available licenses for this extension. ENTER EXTENSION You can obtain additional ESI IP station licenses by contacting your ESI sales representative at 800 374-0422 or use Function 31 to delete the NO LICENSE WAS AVAILABLE MAC addresses of any unused IP extensions.
Page 89 (sending a page to the port will open the contacts). For more details, see the IP Server 900 Hardware Installation Manual (ESI # 0450-1305). Note: The port doesn’t support talk-back paging (which requires a CO port), nor does it support CO ring through the port.
Page 90: Function 32: Extension Feature Authorization
IP Server 900 Programming Manual Function 3: Station programming Function 32: Extension feature authorization Function 321: Basic feature authorization The Installer or Administrator can allow or deny many extension features on an extension-by-extension basis. A User, however, can only program and use allowed features (by using a combination of voice and display prompts) from his/her phone.
Page 91 Function 31. If no page zone is entered, all ESI digital phones and locally installed ESI IP desktop phones on the system are paged.
Page 92 Quick Switch key. For information about the Quick Switch key, consult the IP Server 900 User’s Guide (ESI # 0450-1306). This field is not available for an extension using a legacy 12-Key Feature Phone or ESI Cordless Handset.
Page 93 IP Server 900 Programming Manual Function 3: Station programming Function 322: Advanced feature authorization This function allows authorization of some other ESI features, particularly those involving licensing. Below is an example of a completed Function 322 programming worksheet. VIP 7 ACD...
Page 94 11. Station message detail recording (SMDR) — Scroll to enable (YES) or disable (NO) the ESI Media Manager Administrator’s ability to view SMDR records for all extensions. Note: This option is available only for an extension that has been defined in step 10, above, as the ESI Media Manager Administrator.
Page 95: Function 33: Department Groups
Function 33: Department groups Departments can be used to direct inbound calls for more extensive call coverage. The IP Server 900 supports up to 64 departments, and up to 64 members per department (for details, see “System capacities,” page B.1). You also can assign an extension to more than one department.
Page 96 IP Server 900 Programming Manual Function 3: Station programming Procedure for all department types except ACD Here’s an example of a completed programming worksheet: Dept. no. Name Type Call waiting Tenant CF day CF night List: Sales In order MB300...
Page 97 IP Server 900 Programming Manual Function 3: Station programming 8. Department list — Enter the extension numbers that are assigned to this department. To delete an extension number from a list, press HOLD. As mentioned above, the order that the extension numbers are entered will dictate the order called when the department selected is “in order.”...
Page 98 20 ACD departments (i.e., up to 20 log-on keys may be assigned to each ACD station.) Each ACD agent must have a ESI digital phone, ESI desktop IP phone, ESI Digital Cordless Handset (II or “I”), or VIP 7 Softphone.
Page 99 ACD exit timer setting (Function 154 Range: 5–900 (seconds). Default: 0 (use system setting in Function 154). Function 154: ACD exit timer — The amount of time (in seconds) that a call will remain in ACD department queues before following the department re-route.
Page 100 IP Server 900 Programming Manual Function 3: Station programming 10. ACD announcement — This is the number of the recorded announcement played to a caller when all extensions in an ACD department are busy. Use the scroll keys or enter the announcement number.
Page 101 This function establishes settings to be used for VIP 7 ACD. It covers programming for the database owner, the real-time display clearing, and the service level. Note: See also the VIP 7 User’s Guide (ESI # 0450-1349). Function 3321: Assign VIP 7 ACD database owner Enter the extension that will be the VIP 7 ACD database owner (the VIP 7 ACD Supervisor extension that collects and stores ACD events in the ACD event database).
Page 102: Function 34: Reassign An Extension, Mailbox, Or Department Number
After a dial plan has been selected in Function 169 (page D.11), the Installer can reassign one or more ranges of numbers of extensions and guest mailboxes by using Function 34 in IP Server 900 Web ESI System Programmer. This function can be used either at system installation or thereafter. Before applying any changes, you must make sure the system is completely idle.
Page 103 (dialing the location number prefix first). Three- or four-digit Esi-Link dialing is available on only the IP Server 900 or ESI Communication Servers running compatible software. Station users on legacy systems, including ESI Communications Servers running system software not compatible with network numbering, must still dial the cabinet location number to call a remote location.
Page 104 Network numbering assignments are made using programming Function 342. Although Function 342 can be accessed via Installer mode programming on an ESI desktop phone, ESI strongly recommends using IP Server 900 ESI Web System Programmer for this task when performing range and multiple assignments.
Page 105 1. Perform flexible numbering assignments Here, you’ll be using Function 341 to reassign the numbers in each system. 1. Use IP Server 900 ESI Web System Programmer to connect to the first system in the Esi-Link network. 2. Select F341, Flexible Number Assignment. Exchange all extension numbers that are to be assigned to the remote locations with unassigned numbers.
Page 106 IP Server 900 Programming Manual Function 3: Station programming 2. Program network numbers 1. Launch IP Server 900 Web ESI System Programmer, and connect to an IP Server 900 on the Esi-Link network. 2. Access Function 342. 3. Populate the network number list by either: a.
Page 107 IP Server 900 Programming Manual Function 3: Station programming Troubleshooting network numbering Follow the troubleshooting steps below until the issue is resolved. If there is still a problem, contact ESI Technical Support at 800 491-3609. Problem Troubleshooting steps When I dial an extension or 1.
Page 108: Function 35: Extension Button Mapping
). If programmed via a phone dialpad, Function 35 will change the programmable feature keys system-wide, regardless of phone type. The browser-based IP Server 900 Web ESI System Programmer (WESP) allows Function 35 to perform button mapping on both an individual-extension basis and a system-wide basis.
Page 109 Windows-based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products, contact DESI (the DESI Web site contains contact information). Tip: Remember that IP Server 900 Web ESI System Programmer also lets you print on the overlays as well as perform many other programming tasks.
Page 110 • Loop key (Code #587) — Allows for the appearance of any CO line or Esi-Link call that may be ringing a station, without the need for a programmable feature key to be programmed as a CO line key. Up to six loop keys may be programmed per station.
Page 111 IP Server 900 Programming Manual Function 3: Station programming Feature key chart Note: These codes are not applicable to SIP phones. ESI Cordless Handsets Code Feature key ESI desktop phones (II or “I”) #560 Manual day/night mode key #561 Service observing key...
Page 112: Function 36: View Local And Remote Ip Feature Phone Parameters
3. MAC Address — Displays the MAC address of the connected ESI IP Phone. SIP Stations will always display 12 zeros in this field. 4. UDP Port — Displays the UDP port used for signaling to the connected ESI IP Phone. SIP Stations will always display a zero in this field.
Page 113 IP Server 900 Programming Manual Function 3: Station programming Use the scroll keys to select the day of the week to program for the selected access schedule. Press # to confirm. ACC SCHED1 DAY: MONDAY > If you haven’t yet assigned an allow time (see next step) for this schedule, the display will show...
Page 114 EXT OR MB: 3. Enter the extension numbers of up to 64 ESI Presence Management RFID Readers for which this tag is allowed to control door access. To give the tag access to all doors, press FLASH. (To delete an entry, press HOLD.) Press # after each entry and then press # again to confirm (in other words: after the last...
Page 115 RFID TAG DISPLAY EXT: Tip: You can use IP Server 900 Web ESI System Programmer to print out a list of assigned tag numbers. Function 374: General ESI Presence Management settings Playing prompts This determines whether the system plays a prompt —...
Page 116 IP Server 900 Programming Manual Function 3: Station programming Store fob events Use the scroll keys to enable or disable the storage of ESI Presence Management fob events to the IP/ASC Carrier Card. Default: Disabled. STORE FOB EVENTS DISABLED >...
Page 117 1. Plug in the Video Adapter’s power supply and connect the Video Adapter to the LAN, using a standard Ethernet cable. 2. Connect to IP Server 900 Web ESI System Programmer and access Function 376 for the site where the Video Adapter will be used. When you are initially connecting to the Video Adapter, Function 376 will appear blank.
Page 118 IP Server 900 Programming Manual Function 3: Station programming 4. In IP Server 900 Web ESI System Programmer, go to Function 376 and click the Discover Network Cameras button. IP Server 900 Web ESI System Programmer will search for compatible cameras, and those found will be listed in Function 376 (Fig.
Page 119 (b.) Click Save. Figure 5 8. Because a Video Adapter doesn’t take up a port on the ESI system, it doesn’t need an extension number and, therefore, each Video Adapter is assigned an ID number. IP Server 900 Web ESI System Programmer starts with ID number 1, by default;...
Page 120 IP Server 900 Programming Manual Function 3: Station programming 12. If an ESI Presence Management RFID Reader is to be associated with the Video Adapter, enter the RFID Reader’s extension in the Associated RFID Reader field. (Otherwise, leave the field blank.) Maximum: One RFID Reader extension per Adapter.
Page 121 The most important thing to remember about phone programming as it relates to ESI Video Management is that each ESI Video Adapter must first be discovered and assigned a static IP address using IP Server 900 Web ESI System Programmer: Once this is completed and Function 376 programming is sent to the IP Server 900, you can edit Video Adapter programming using either IP Server 900 Web ESI System Programmer or the phone.
Page 122 • Edit the Adapter name. • Edit the associated extensions and departments. Deleting a Video Adapter To delete an ESI Video Adapter ID number (which will stop communication from the Video Adapter to ESI Video Viewer): 1. Access system function 376.
Page 123: Function 4: Auto Attendant Programming
Function 41: Auto attendant branches An IP Server 900’s auto attendant follows a branch concept: the caller is routed through a series of branches, ultimately to the extension he wishes to reach. The caller moves from branch to branch by selecting a number or name presented in a branch prompt.
Page 124 IP Server 900 Programming Manual Function 4: Auto attendant programming GoTo branch A GoTo branch transfers the caller to an extension, department, mailbox, branch ID, or an outside number: • GoTo dial — The GoTo: dial branch automatically blind-transfers the caller to the extension or department number programmed as its destination.
Page 125 IP Server 900 Programming Manual Function 4: Auto attendant programming 1. Enter the outdial number (including the access code and any special characters ). The system will prompt you to indicate whether DTMF detection at the remote end is required before completing the connection.
Page 126 Location + mailbox — Routes caller directly to a voice or information mailbox at a remote site. When you assign a remote branch to send a call to a branch ID at a remote Esi-Link location, that branch ID (i.e., the destination branch ID) must be within the range of ID 8700 through ID 8798. This is to insure the correct setup of an Esi-Link auto attendant for incoming calls from remote locations.
Page 127 IP Server 900 Programming Manual Function 4: Auto attendant programming Auto attendant programming example (The branch IDs and branch titles shown are for programming purposes only. The caller needs only to press 1, 2, etc., to move through the choices.)
Page 128: Function 42: Announce Extension Number
(corresponding to choices given to the caller, shown here in bold): 11, 12, 13, etc. Menu Branch 123 would have sub-branches 1231, 1232, etc. 2. Type — Use a scroll key to select a menu, GoTo, directory, or (if Esi-Link is in use) remote branch. Press # to continue.
Page 129: Function 43: Automatic Day/Night Tables
IP Server 900 Programming Manual Function 4: Auto attendant programming Function 43: Automatic day/night tables You program the day/night mode table by selecting the day of the week, then entering the start time, and then selecting the mode — day, night, day2 or night2.
Page 130 Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI desktop phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.
Page 131: Function 5: Voice Mail Programming
# to confirm, and follow the prompts. The default password is the mailbox number. To retrieve messages from the outside, press and enter the mailbox number during the main greeting. To enter mailbox programming from any ESI phone on the system, press PROG/HELP and enter the mailbox number.
Page 132: Function 53: Guest/Information Mailboxes
IP Server 900 Programming Manual Function 5: Voice mail programming Function 53: Guest/information mailboxes Important: Although Function 53 programs guest and info mailboxes, remember that information mailboxes don’t work with ESI Mobile Messaging. Any guest mailbox can be programmed as either a guest or info mailbox.
Page 133: Function 54: Group Mailboxes (And The Broadcast Mailbox)
IP Server 900 Programming Manual Function 5: Voice mail programming Function 54: Group mailboxes (and the broadcast mailbox) Broadcast mailbox The broadcast mailbox is a special group mailbox which can be used to leave messages for all of the system’s station users who have recorded a personal greeting. The broadcast mailbox’s user list cannot be edited.
Page 134 Default: 9. 2. Pager dialing pause — When paging, the IP Server 900 will send the mailbox number to be shown in the pager’s display. To allow time for the paging service to answer, enter the pause, in seconds, to occur between when the system dials the pager number and when it then dials the mailbox number.
Page 135: Function 56: Cascade Paging Mailboxes
The default password is the mailbox number. The maximum recording length is controlled by Function 51; the default is 10 minutes. The IP Server 900 supports up to 20 cascade notification mailboxes, depending on the chosen numbering plan, see “System capacities,” page B.1.
Page 136: Function 57: Q & A Mailboxes
IP Server 900 Programming Manual Function 5: Voice mail programming Function 57: Q & A mailboxes You can create question and answer (Q & A) mailboxes. Each Q & A mailbox owner can record up to 10 questions. The questions are recorded in the same manner as recording users’ multiple personal greetings (see the User’s Guide).
Page 137: Function 6: Recording Of Prompts
Function 61: Record system prompts The IP Server 900 plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred —...
Page 138: Function 62: Record Directory Names
IP Server 900 Programming Manual Function 6: Recording of prompts • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your party’s extension, at any time, or please call back during regular business hours.”...
Page 139: Function 63: Message-On-Hold / Music-On-Hold (Moh) Programming
• A live feed from an external music source connected to the MOH connector located on the front of the cabinet (see the IP Server 900 Hardware Installation Manual, ESI # 0450-1305). • One of three default, generic MOHs pre-recorded by the factory.
Page 140 IP Server 900 Programming Manual Function 6: Recording of prompts Function 632: Record MOH 1. Connect the message/music source to the MOH port on the front of the cabinet. Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter).
Page 141: Function 64: Call Recording Settings
IP Server 900 Programming Manual Function 6: Recording of prompts Function 64: Call recording settings Choices for this function include: • 1 — CO line recording settings • 2 — Extension or department recordings • 3 — Call recording parameters...
Page 142 IP Server 900 Programming Manual Function 6: Recording of prompts 2. Select to enable call recording The call recording service for this line is authorized as displayed. Press a scroll key to change — or, to confirm the current setting, press #.
Page 143 IP Server 900 Programming Manual Function 6: Recording of prompts Function 6413: PRI line recording settings 1. Choose PRI lines to program You can select from the first set of 12 CO lines on the first T1/PRI Module. Use the scroll keys to view the next 11 CO lines on the same T1/PRI Module.
Page 144 IP Server 900 Programming Manual Function 6: Recording of prompts Function 6414: SIP trunk recording settings 1. Choose SIP trunks to program You can select from the first set of 12 CO lines on the first carrier. Use the scroll keys to view the next 12 CO lines on the first carrier.
Page 145 > 3. Select to enable privacy-on-demand Note: This step will appear only if a valid extension was entered in step 1 and the ESI phone at the extension has a three-line display. Privacy-on-demand allows the defined user to decide whether a call will be recorded and saved. While on a call, a user with this option enabled may press the PVY (privacy) soft key, which will immediately stop the recording of the call and delete any recording that may have been started.
Page 146 IP Server 900 Programming Manual Function 6: Recording of prompts Function 643: Call recording parameters 1. Set the minimum call timer The minimum length for a call recording can be between two and 10 seconds, in increments of one second, and applies equally to all channels. If the call length is less than this minimum setting, the call’s recording will be deleted automatically upon termination of the call.
Page 147: Function 7: Reports
Function 7: Reports Report printing The system’s built-in reports can be output to a PC via IP Server 900 Web ESI System Programmer. When printing captured reports from the PC to a laser printer use a fixed mono-spaced font (such as Consolas, Courier New, Andale Mono, or Letter Gothic), 9 points or smaller, to ensure the report is legible.
Page 148 IP Server 900 Programming Manual Function 7: Reports Function 71: System reports Function 712: Diagnostic reports Function 7121: Abnormal call report Retrieves call detail reports for abnormally disconnected calls, including the PRI q.931 disconnect cause code appended to the end of each call record.
Page 149 IP Server 900 Programming Manual Function 7: Reports Function 7122: PRI status report Provides current status of each B-channel and D-channel of all the PRI spans in the system. To print this report, press 1 and press # to confirm.
Page 150 — AIS (alarm indication signal) • No incoming signal is detected; CSU or equipment sends all 1s to the network when his occurs • ESI DLCs don’t generate blue alarms • Yellow alarm — RAI (remote alarm indication) • Sent by the network (remote end); network either isn’t receiving a signal or is unable to synchronize •...
Page 151 IP Server 900 Programming Manual Function 7: Reports Function 7124: PRI diagnostics report Provides a log of errors and parameter settings for each PRI span in the system. To print a PRI diagnostic report, press 1 and press # to confirm.
Page 152 > Function 72: ESI Presence Management access door report The ESI Presence Management access door report is available to the Installer and System Administrator, and is based on historical data for the desired access door RFID Reader. The report contains records of extensions/mailboxes, names, RFID tag numbers, and the date and time from the 10,000 most recent records for access-only door (not entrance/exit) RFID Readers in the system.
Page 153 IP Server 900 Programming Manual Function 7: Reports 7. The eight-digit end date for this report is composed of two digits for the month, two digits for the day, and four digits for the year. The end date should be no earlier than the start date. Enter the end date in MMDDYYYY format, and press #.
Page 154 ACD extension Name Extension name Number of ACD incoming calls answered at that extension Answer (includes Esi-Link calls to the ACD department) Duration Total time connected to ACD calls Number of ACD calls unanswered at that extension and Recovered returned to the ACD queue.
Page 155 IP Server 900 Programming Manual Function 7: Reports PBX call statistics The PBX call statistics section shows non-ACD calls for each extension — i.e., all calls that weren’t delivered directly through the ACD department number. Column name Description Answer Number...
Page 156 IP Server 900 Programming Manual Function 7: Reports Function 76: NDDS reports Important: Used only in Esi-Link networks. Provides a list of network number assignments. This report can be used to verify network number programming and as a reference when programming flexible number reassignments in Function 341.
Page 157: Feature Description: Smdr
Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an IP Server 900’s NSP port (59003). SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the port).
Page 158: Csv Smdr Format
Each field is delimited with double quote marks and separated with a single comma. Null fields are still included as place holders (see Example B, above). Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.
Page 159: Smdr Format When Using Account Codes
There’s no indication in the SMDR record if an incorrect account number was used. Note: The Es and Rs starting at position 70 will be the only digits used for Esi-Link, which will display the last two digits of the cabinet numbers. For example, an Esi-Link intercom call between Cabinet 701 in Dallas and Cabinet 702 in Chicago would appear as: 01 02.
Page 160: Reporting Conventions And Rules (Standard And Csv Formats
Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. Unless otherwise noted, ESI systems don’t provide SMDR records for the following types of calls: •...
Page 161: Extended Smdr Format
• Incoming Caller ID name (“cccc”) — Begins at column 91 (12 characters). Each record is terminated with a line feed and carriage return character. Note: For more information concerning this format, see the SMDR Feature Overview (ESI # 0450-0463).
Page 162: Function 8: Ip Programming
Function 81: Display licenses Function 81 is used to view the license information for VIP 7, IP stations, remote network channels for Esi-Link, etc. This function cannot change license information (if you need any such changes, contact an ESI representative).
Page 163: Function 82: Local Ip-Pbx Programming
59 and 10, respectively. If these values are modified remember to update the 59xxx and/or 10xxx ports listed here to account for the new number(s). You may wish to refer to “Configuring the remote office NAT router” in the NSP/VIP Advanced Options Guide (ESI # 0450-0667).
Page 164 • The EHCP pool used for ESI IP phone and SIP phone addresses is then created, and will begin at .100 of the network the Carrier Card is on, if available. If .100 is not available, .200 will be used instead. For example, if the MCU IP/ASC is assigned 10.0.0.1, then the EHCP pool will begin at 10.0.0.100;...
Page 165 Function 31 to IP stations as well as changes made in Functions 822 through 824. Important: Changing parameters in this function will cause the IP/ASC Carrier card and every ESI desktop IP phone to reset the next time it becomes idle! Note: For each IP address in the following steps, enter the address in a dotted-decimal format consisting of four numbers separated by dots.
Page 166 Enter the default gateway address. Press # to confirm. This is needed only when Esi-Link or remote IP phones are in use. Although it can use a public IP address, the IP/ASC Carrier Card normally will use private addressing and sit behind some sort of router.
Page 167 IP Server 900 Programming Manual Function 8: IP programming Function 822: DSP IP Address settings Notes: For each IP address in the following steps, enter the address in a dotted-decimal format consisting of four up-to-three-digit numbers, 0 through 255, separated by dots. Use # to enter the dots between numbers.
Page 168 IP phones and any other IP devices (such as PCs) on the network. If there aren’t enough addresses, some PCs might be unable to connect to the network. For this reason, ESI strongly recommends that you use a separate DHCP server or address range for ESI IP phones.
Page 169 IP PBX. Default value is the PBX remote-access IP address assigned in Function 821. Press # to confirm. Range: 1.0.0.1 through 254.254.254.254. NSP PUBLIC IP 0.0.0.0 (Continued) You may wish to refer to “Configuring the remote office NAT router” in the NSP/VIP Advanced Options Guide (ESI # 0450-0667).
Page 170 IP Server 900 Programming Manual Function 8: IP programming The following parameters will be displayed only if unified messaging has been installed on the system: 5. NSP remote messaging e-mail server — Enter the IP address of the customer’s e-mail server.
Page 171: Function 83: Esi-Link Programming
701 HOU 00304DFFF123 Note: All ESI MAC addresses begin with 00304D followed by six alphanumeric characters. Esi-Link location numbers 710–769 may not be available, due to the setting of Function 164 (Esi-Link location number/line group access selection; see page D.7). L.10...
Page 172 701 HOUSTON Function 834: Programming Esi-Link publish Each IP Server 900 can publish (or transmit) up to 30 lamp appearance updates to the other Esi-Link locations. A combination of local extensions, departments, and/or virtual mailboxes can be programmed to be published.
Page 173 To make this setting, use the scroll key to select the codec for Esi-Link calls and press # to confirm. ESI-LINK SETTING CODEC: G.729 > Options: G.729 and G.726. Default: G.729. Except for the ESI-50, which supports only G.726 and thus cannot be used in an Esi-Link network with older, G.729a-only ESI systems. L.12...
Page 174: Function 84: Sip Trunk Programming
DISABLED Notes: When the IP Server 900 is behind a firewall, select ENABLED for the NAT traversal option (step 3). Program the SIP public IP address (step 4) using the public IP address of the WAN side of the firewall.
Page 175: Function 86: Unified Messaging Selection
IP Server 900 Programming Manual Function 8: IP programming 4. Enter (or view) the public IP address to use when NAT is enabled. Press # to continue. Range: 0.0.0.0 through 255.255.255.255. Default: 0.0.0.0. CC 4 PUBLIC IP 0.0.0.0 5. Enter the IP address for the primary DNS server.
Page 176: Function 87: Universal Ip Resource Programming
EIP:016 SIPS:000 SIPT:000 EL:000 To change the number of ESI IP stations (EIP), press 1. This will take you to Function 871. To change the number of SIP stations (SIPS), press 2. This will take you to Function 872. To change the number of SIP trunks (SIPT), press 3. This will take you to Function 873.
Page 177 TYPE:ESI-LINK 2. Press # to confirm. Important: System programming reports and port reports may not reflect the revised Esi-Link trunk allocation until a system power-cycle has been performed. The sum of all four available IP resource types cannot exceed 127 for the IP/ASC Carrier Card.
Page 178: Index
Voice mail statistics report, J.1 Extension definition and routing, F.2–F.4 RFID Reader ESI Mobile Messaging, F.25, H.2, L.14 Parameters, F.49 ESI Presence Management, B.1, C.1, C.2, D.5, D.12, F.53, J.6 RFID tag number, F.47 Esi-Dex, D.13, E.37 Selectable numbering plan, C.2 System speed-dial, F.23 Serial ports, K.1...

ESI 900 Programming Manual

General Description

System Capacities

System Programming: an Introduction

Function 1: System Function Programming

Function 2: CO Line Programming

Function 3: Station Programming

Function 4: Auto Attendant Programming

Function 5: Voice Mail Programming

Function 6: Recording of Prompts

Function 7: Reports

Feature Description: SMDR

Function 8: IP Programming

Index

Quick Links

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Questions and answers

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Summary of Contents for ESI 900

Table of Contents