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5.2
If the First Arrow Doesn't Highlight
When you click the "CONNECT" button on the CONNECT page of
the User Interface the first arrow on the Service Status Diagram
should flash while the connection is being made and then highlight
when the connection is established. If this does not happen the
uplink should be investigated:
1.
Ensure that the correct uplink device has been selected on the
Wired Ocean user interface.
2.
Check that your selected uplink device is powered up and not
in use for other voice or data services.
3.
Check that the uplink antenna is not blocked or obscured.
4.
Be sure that you're in the service coverage area of the uplink
service being used.
5.
If the capability exists make sure that you can use the uplink
device to make a phone call.
6.
Check that the connector to the uplink device (either 15-pin
RS232 or USB) is firmly plugged into the device and the SBS.
7.
Restart the uplink device by powering-down then switching
back on.
8.
Check that the ISP username and password are still valid.
9.
If you are using satellite check that you are activated for the
type of data services you are using for the uplink.
10.
If you are using a cellular service for the uplink, make sure
that you are registered with your network provider for GSM
and/or GPRS data. If you are away from your registered
country ensure that you are enabled for roaming and are using
the correct dialup numbers.
Sometimes network congestion can cause failed calls and so you
should try again at another time when the network may be less
congested. If the difficulty persists please contact your installer.
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