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5.2
If the First Arrow Doesn't Highlight
When you click the "CONNECT" button on the CONNECT page of
the User Interface the first arrow on the Service Status Diagram
should flash indicating that the SBS is 'talking' to the uplink device
and then highlight when the device has been successfully engaged.
If this does not happen the following should be investigated:
1.
Ensure that the correct uplink device has been selected on the
Wired Ocean user interface.
2.
Check that your selected uplink device is powered up and not
in use for other voice or data services.
3.
Check that the connector to the uplink device is firmly plugged
into the device and the SBS and that the cabling is secure.
4.
Restart the uplink device by powering-down then switching
back on.
Make a note of the error wording you see in the status text under the
ship icon and contact your installer for further diagnostics.
5.3
If the Second Arrow Doesn't Highlight
If the second arrow on the Service Status Diagram does not highlight
successfully there is an uplink network connectivity problem. To
assess the problem please investigate the following:
1. Check that the uplink antenna is not blocked or obscured.
2. Be sure that you're in the service coverage area of the uplink
service being used.
3. If the capability exists make sure that you can use the uplink
device to make a phone call.
4. Check that the service provider username and password are
still valid (where relevant).
5. Ensure that you are activated with your service provider for
the type of data services you are using for the uplink. If you
are away from your registered country ensure that you are
enabled for roaming and are using the correct dialup numbers.
6. Ensure that any router-based uplink device (Fleet Broadband,
3G, VSAT and Wi-Fi/WiMAX) is connected to the internet.
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