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Baxi Geoflo Ground Source Heat Pumps
Thank you for purchasing a Baxi Geoflo Ground Source Heat Pump. This quality product has been developed to a high standard of specification and
should provide you with trouble free operation for many years to come. We are very confident you have made the right choice of product and
support it with a comprehensive free warranty.
Standard Warranty Terms and Conditions
Ground source heat pump - two years
Manifold
- two years
To receive your free warranty please complete the form supplied within 30 days of installation with the Geoflo system.
Our promise to you.
If you experience a fault with your new Geoflo system, we aim to provide a safe and high quality repair service supported by our dedicated national
network of highly skilled engineers. Together with your installer if you cannot resolve the problem, we will do everything we can to get an engineer out
to you as quickly as possible. Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your Geoflo system.
You should always contact your installer first because the fault may not be related to the Geoflo system. If your installer confirms that the fault is within
the Geoflo system itself and he/she decides they can't repair it our friendly customer service team is on hand to help.
Simply call our service division Heateam on 08700 603261 to book an engineer visit or for any general advice that you may need. Our contact centre is
open Monday to Friday 8am - 6pm, Saturday 8.30am – 2pm closed Sundays and Bank Holidays.
Before calling Heateam please have the following information to hand: -
Geoflo system serial number
Geoflo system model number
Your installer name, address details and contact details
Proof of purchase (if you do not have the Geoflo serial number)
What this warranty covers.
•
Free of charge repair or replacement of components found to be faulty from manufacture.
•
Free of charge replacement of the complete assemblies (excluding the ground array) provided always that the failure is related to a
manufacturing fault that cannot be repaired or is beyond repair.
•
The ground array (slinky) before backfilling trenches (a suitable pressure test must be carried out)
•
Warranty runs from the date your product is installed.
What this warranty does not cover.
•
Geoflo systems that are installed damaged or damaged during installation simply return it to the supplier for replacement under warranty.
•
The warranty will become invalid if the failure is due to frost, landslip, heave, subsidence, transient voltages, lightning strikes, rodent
damage or any act of vandalism, misuse or malicious conduct.
•
Tampering or modification will invalidate this warranty.
•
The installation must be in an appropriate location as detailed in the installation instructions.
•
Repairs to Geoflo system which have not been installed or commissioned properly and as set out in the installation instructions.
•
Any other defects or failures, either in the connected system or outside of the Geoflo system itself.
•
Faults caused by an inadequate supply of electricity to the property.
•
Reimbursement of any third party repair or replacement costs that we haven't been told about or agreed with you in advance.
•
Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a product breakdown,
including repair delays caused by factors outside our reasonable control.
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© Baxi Heating UK Ltd 2006
Warranty Statement
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