Zoom 5363 Quick Start Manual

M O D E L 5 3 6 3 Q U I C K S T A R T
This Quick Start describes how to connect Model 5363 to a cable modem service, and how Ethernet-
capable and wireless computers, smartphones, tablets, smart TVs, and other devices can use Model
5363 for Internet access.
Package Contents
•
Cable modem / Router
•
Power cube
•
Ethernet RJ-45 cable
•
This Quick Start flyer
Before installing your cable modem, please read this.
You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS
standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable
service provider.
Your cable service provider will need to know your modem's MAC ADDRESS, which is printed on a
label on the bottom of your modem. You provide this when you order cable modem service, or by
calling the cable company before or after installing your modem, or by entering your CM MAC
ADDRESS on an account setup web page that appears when you first connect your cable modem to
your provider's network. Normally your cable service provider will tell you when to provide the CM MAC
address. You may also be asked for your cable modem's model name and number, which is ZOOM
5363. If you need the modem's serial number, you can find it near the MAC address on the label.
If you are replacing an "old" cable modem, do this:
1
Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem.
If the coaxial cable has a screw-on connector, turn the connector clockwise when tightening
the cable onto the Zoom cable modem.
2
If there's an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable
from the old cable modem and plug it into any of the Zoom cable modem's LAN jacks.
3
Connect the Zoom power cube between the Zoom cable modem and a live power jack. DO
NOT use your old cable modem's power cube on your Zoom cable modem.
4
What you do next depends on your cable modem company. Typically you can call your cable
modem company's support department and tell them your cable modem is hooked up.
They'll normally ask for the information mentioned above in "Before Installing Your Cable
Modem." Some cable companies also let you just open the browser on a computer that's
connected to the Zoom cable modem. A setup page comes up, and you follow the
instructions.
5
Go to "Now that your cable modem is connected, do this." below.
If this is a first-time cable modem installation (that is, you are NOT replacing an "old"
cable modem), do this:
1
Connect a "live" coaxial cable from your cable service provider to your cable modem. (If you're
not sure a cable is live, you can see whether you get a good TV signal when that cable is used
with a working TV set-top box.) Here are some ways you can get the live cable:
Coaxial Cable
You have a cable TV cable ("coaxial cable") with a male connector on the end that isn't
connected to anything. This cable may be coming out of a wall or connected to a cable
TV jack.
There's a cable TV jack in your wall. You can connect a cable TV "coaxial cable"
between that jack and your cable modem. You may have a coaxial cable, possibly one
that came with a cable modem starter kit from your cable service provider. If you don't
have a coaxial cable, you can get one at most electronics stores. You want one with a
screw-in male F connector at each end, with a length that works for your installation.
If you don't have an available cable TV cable or wall jack, use a coaxial "T adapter" or
"splitter" available from most electronics retailers. (see example at right). Make sure you
get one designed for cable modems and/or cable TV. These typically have one female IN
jack and two female OUT jacks. You can disconnect a live cable from your TV set-top
box and screw it into the IN jack of the splitter. Then connect
one coaxial cable from an OUT jack to your TV set-top box and
another coaxial cable from the other OUT jack to your cable
modem. You can see that this approach uses one splitter and 2
additional coaxial cables, each of which has male connectors on
each end. Some electronics retailers carry the Zoom Cable
Modem Connection Kit which has an excellent splitter and 2
coaxial cables packaged together at a reasonable price. You
can also purchase splitters and coaxial cable separately if you
prefer to do that, perhaps because you need a special length of coaxial cable.
2
Connect the supplied Ethernet cable between any cable modem LAN jack and a computer's
Ethernet jack. We recommend that you do this even if you later plan to disconnect this
computer. If connecting the Ethernet cable to a computer is difficult or impossible, you can
make a wireless connection as discussed below in "Connecting Model 5363 wirelessly to
some device."
3
Connect the Zoom power cube between the Zoom cable modem and a live power jack.
4
What you do next depends on your cable modem company. Typically you can call your cable
modem company's support department and tell them your cable modem is hooked up. They'll
normally ask for the information mentioned above in "Before installing your cable modem
please read this." Some cable companies also let you just open the browser on a computer
that's connected to the Zoom cable modem. A setup page comes up automatically, and you
follow the instructions.
5
Go to "Now that your cable modem is connected, do this." below.
Now that your cable modem is connected, do this.
When your cable modem first connects to your cable service provider, allow 5 to 30 minutes for the
cable modem to connect to the network. The cable modem uses this time to locate and connect to the
appropriate channels for communication. You'll see the DS (downstream), US (upstream), and Online
modem lights flashing until the Online light stays steady green to signal success. (Blue US/DS LEDs
indicate channel bonding.)
To check that your cable modem is working, open your browser and go to a familiar Web site. If it
works, congratulations! Installation is complete for a single PC. For Internet access using a
smartphone, tablet, or other wireless device, see "Connecting Model 5363 wirelessly to some
device."
If you want to connect additional computers or other devices using the modem/router's
Ethernet/LAN ports, please see Read This Only if You Are Connecting additional computers
and/or other devices to Model 5363's Ethernet/LAN ports.
If you are playing a multi-player game over the Internet, you may need to setup the modem in a
special way for the game to work. This can be done by setting up a DMZ or by using port
triggering. Please see the User Manual on our website at
guidance about the best setup.
In the unlikely event that you want to configure advanced options, please refer to the User
Manual on our website at www.zoomtel.com/5363manual.
Hardware Connection
Cable TV Jack
www.zoomtel.com/5363manual for
LAN 1-4 (Gigabit Ethernet 1-4)
Four 10/100/1000 auto-sensing Ethernet ports for computers
and other devices that have an Ethernet port.
RESET
Press and hold this recessed button at least 8 seconds in the
unlikely event that you want to restore the default factory
settings. This button is recessed to prevent accidental resets
of your cable modem/router.
COAX
Connect your coaxial cable line to this port.
POWER
Connect the supplied power cube to this port.
Connecting Model 5363 wirelessly to some device
A Wi-Fi compatible computer, smartphone, tablet, smart TV, game station, or other device can access
the Internet wirelessly through your Cable Modem/Router. You can connect up to 253 devices
wirelessly. To make the wireless connection, follow these steps:
1
First locate the wireless connection setup on your device, and then select the cable modem/router
network with the same name as the SSID name on the bottom of your cable modem/router.
2
Next you will be prompted to enter the Security Key or Password for your wireless network. The
WPA/WPA2 security key is printed on the bottom label of your cable modem/router and is unique
to you.
Cable Modem Bottom Label:
3
When your Model 5363's Online light is solid green as discussed above, open your device's
browser and go to a website to test your wireless setup. If it works, congratulations! If it doesn't,
please see the Troubleshooting Tips in the User Manual.
Note: In the unlikely event that you want to change the unique SSID or the Security Key, please refer
to the User Manual on our website at www.zoomtel.com/5363manual
Read this only if you are connecting additional computers and/or other devices to
the cable modem/router's Ethernet/LAN ports
You can plug up to four computers, game consoles, or other Ethernet-capable devices into the cable modem's LAN
ports. For information about your specific device, please refer to the documentation that came with that
device. Follow the instructions on the other side of this Quick Start for each computer or other device.
1
If you connected the cable modem to a computer using a wired connection when setting up the
cable modem, unplug the computer now if you don't want it to stay connected to the cable
modem.
2
To connect a computer or other Ethernet-capable device, plug one end of an Ethernet cable into
any available Ethernet (LAN 1, 2, 3, or 4) port on the cable modem and plug the other end of the
Ethernet cable into the Ethernet port of the additional device you want to connect to the cable
modem. (If you are connecting a hub or a switch, this is typically called an Uplink or Expansion
port.) If you are connecting a computer or game station, go to step 5 of this section.
3
If you are connecting a network device such as a switching hub, use the instructions that came
with that device. Then reboot any computer that is part of your network. For example, if you
connected a switching hub, reboot any computer that will make a wired connection to that
switching hub.
4
If you are connecting a HomePlug adapter pair with one adapter plugged into the cable modem
and an AC outlet, and the other adapter plugged into a computer or game station and an AC
outlet, make those connections and then go to step 5.
5
Verify that your Internet connection is working. Open a Web browser on each computer that's
using your network and try to connect to a familiar Web address.
Note: If at any time you need to make changes to the cable modem's configuration, open a web
browser from any PC on your cable modem's network and type http://192.168.0.1 to open the
Zoom Configuration Manager. Alternately, you can connect a computer directly to the cable
modem, open its browser, and then type http://192.168.0.1.
Congratulations! You have connected an additional device to the Internet. You can connect up to 4
Ethernet-capable devices to the cable modem/router, following the instructions above for each device
and starting at step 2 of this section. You can also connect wireless devices as discussed above.
Logging in to the Zoom Configuration Manager
Most users don't need to use the Zoom Configuration Manager. The Configuration Manager lets you
configure the cable modem for gaming, configure advanced features, and make changes to the default
wireless security options including the SSID and Wireless Password. Basic information about the
Configuration Manager is summarized below. For more information about using the Configuration Manager
please refer to the User Manual at www.zoomtel.com/5363manual .
Step 1: Connecting the Cable Modem/Router to a Computer
1
Check that the router is connected to a computer through an Ethernet cable or wirelessly.