Frequently Asked Questions - AT&T Wireless Home Phone User Manual

Frequently Asked Questions

What kind of phone do I need to work with the Wireless Home
Phone Base?
Most standard touch-tone phones may be used. Rotary phones
are not supported. Cordless phone systems provide the most
fl exibility and allow you to easily place additional handsets
throughout your home. Cordless phone systems still need to be
plugged into a power outlet.
During a power outage, a standard corded phone which doesn't
require electrical power is recommended.
How do I install my Wireless Home Phone Base?
Please see your Quick Start for the most common installation
methods. Other helpful information:
• Installation near a window or outside wall is strongly
recommended to ensure the strongest possible wireless
signal in order to maximize voice quality.
• If the Wireless Home Phone Base signal strength indicator
does not display high signal strength (Green) or voice quality
is unacceptable, you may need to relocate the device to
another part of the home with a stronger wireless signal.
Will my Wireless Home Phone Base work in areas with no or
low wireless signal strength?
A strong wireless signal (Green) is recommended for optimal
performance. A moderate signal (Yellow) may be suffi cient.
If you do not see a green light, you may want to choose an
alternate location.
Does the Wireless Home Phone Base support data or
text messaging?
No, only voice services are supported.
Why don't I see the name of the caller on caller ID?
The Wireless Home Phone Base only supports calling number
identifi cation.
However, contact names stored on your home phone
equipment may display for incoming calls.
16 Frequently Asked Questions
Do I need broadband Internet service for the Wireless Home
Phone Base to work?
No, the service is provided through the AT&T wireless network.
Can I move my Wireless Home Phone Base and use it in
another location?
Yes, your device can be moved to another location; however,
device should be used in a location where AT&T is authorized
to provide wireless service. If your device is used while on other
carrier networks, AT&T's off-net usage restrictions apply. Please
see Wireless Home Phone Prepaid Terms of Service for details.
When I dial a seven-digit number using the Wireless Home
Phone Base, I get a message that the number cannot be
completed as dialed. Does the Wireless Home Phone Base
support seven-digit dialing?
Wireless Home Phone Base requires 10-digit dialing for
domestic calls in most areas.
Can I make international calls with my Wireless Home Phone Base?
Yes. Your Wireless Home Phone Prepaid service automatically
allows you to place international calls at pay per minute rates.
You may also purchase an International Long Distance
package to save money on your international calling.
Call 611 or 1-866-975-0050 to add the package.
Visit att.com/WHPPrepaid for more details.
Can I use my Wireless Home Phone Base internationally?
No. International roaming is not enabled.
What is the warranty on the Wireless Home Phone Base?
AT&T Wireless Home Phone Base has a 12-month limited
warranty. For details, see page 28.
I can't make or receive calls with my Wireless Home Phone
Base service. What should I do?
Please follow the troubleshooting steps in this User Guide.
If further assistance is required, call 1-866-975-0050.
Frequently Asked Questions 17