Troubleshooting; Sound Problems - Sennheiser RS165 Instruction Manual

Troubleshooting

Troubleshooting

Sound problems

Problem Possible cause
Headphones are switched off.
No power connection.
Headphones are muted.
Audio plug is not properly connected.
Audio source is switched off.
No sound
Volume of the analog audio source is
either set to the minimum or is on mute.
Audio cable is defective.
Headphones are not correctly paired
with the transmitter (e.g. additional
headphones).
Headphones are out of the transmitter's
range.
Signal is shielded.
Sound
dropouts/
no sound
There are interfering devices
(e.g. WLAN routers, Bluetooth devices
or microwaves) in the vicinity.
Headphone volume is adjusted too low.
Sound is too
Volume of the analog audio source is
low
adjusted too low.
Audio cable is not properly connected.
Sound only on
one ear
Audio cable is defective.
Signal of the audio source is distorted.
Sound is Headphone volume is adjusted too high.
distorted
Volume of the analog audio source is
adjusted too high.
Possible solutions
Switch the headphones on.
Check the connection of the power supply
unit.
Deactivate the muting function.
Check the audio plug connection.
Switch the audio source on.
Increase the volume on the audio source
to at least a medium level/Deactivate the
muting function from the audio source.
Replace the audio cable.
Pair the headphones with the transmitter
again.
Reduce the distance between
headphones and transmitter.
Remove obstacles between the
transmitter and headphones.
Change the position of the transmitter
or of the headphones.
Ensure that the transmitter is separated
from other wireless devices by at least
50 cm/20".
Increase the volume on the headphones.
Increase the volume on the analog audio
source to at least a medium level.
Check the plug connection.
Replace the audio cable.
Reduce the volume of the audio source.
Reduce the volume on the headphones.
Decrease the volume of the analog audio
source at least to a medium volume level.
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