Troubleshooting; If A Problem Occurs - Sennheiser URBANITE XL Instruction Manual

If a problem occurs ...

If a problem occurs ...
Problem Possible cause
Headset cannot The rechargeable battery is flat
be switched on
Rechargeable battery is completely
exhausted/worn out
No audio signal The headset is not paired with the
Bluetooth device
The volume is adjusted too low
The headset is switched off
Headset cannot The pairing does not work
be paired
The mobile phone is switched off
Bluetooth is deactivated on the
Bluetooth device
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions,
please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com.
Solution
Recharge the rechargeable battery.
Contact your Sennheiser service center
if the rechargeable batteries need to
be replaced or removed. Outside the
warranty period, the rechargeable
batteries may be replaced or removed
by any qualified service center in an
appropriate manner.
Check if the headset is paired.
If necessary, pair the headset again.
Increase the volume.
Switch the headset on.
Check if your Bluetooth device
supports the HF or HS profile.
Switch your mobile phone on.
Activate Bluetooth on your Bluetooth
device.
URBANITE XL WIRELESS - Bluetooth headset
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