If A Problem Occurs - Sennheiser SD series Setup Manual

If a problem occurs

If a problem occurs
For causes and solutions that are mainly related to the headset, refer to the chapter "If a problem occurs ..." in
the "User Guide".
Problem
Headset is placed into the base
station but the Charge status
LED if off
Link between headset and
base station cannot be
established
Bad radio link between
headset and base station
Noise interference and
connection loss
Rechargeable battery cannot
be charged
Bad audio quality, the other
party sounds too loud or too
low
Sound from the fixed line
phone is distorted and
disturbed
For more information and an FAQ list, please visit our website at www.sennheiser.com/cco.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com/cco/support.
18 | SD Series – Setup Guide
Possible cause
Base station is not connected
to the mains power supply
Rechargeable battery is deep
discharged
Base station is only connected
via the USB cable
Transmission range is
exceeded
Too many DECT systems within
the radio range
Distance between base station
and fixed line phone is so small
that interference occurs
Headset is not properly placed
into the magnetic holder of the
base station
Microphone sensitivity is not
correctly adjusted
Base station is not adjusted to
the fixed line phone.
Possible solution
Connect the base station to the
mains power supply.
Wait several minutes until the
Charge status LED lights up.
For quick-charging the headset:
Briefly press the Set button at the
bottom of the base station.
Connect the base station to the
mains power supply.
Reduce the distance between
headset and base station.
Adjust the radio range.
Reduce the radio range.
Set the base station to
narrowband transmission.
Increase the distance between
base station and fixed line phone.
Check if the headset is properly
placed into the magnetic holder.
Adjust the microphone sensitivity.
Use the ABC switch to adjust the
base station to your fixed line
phone.
Page
7
12
–
7
–
15
15
15
–
12
16
16