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Brother DCP-9010CN User Manual

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Download this manual See also: Service Manual, User Manual
USER'S GUIDE
DCP-9010CN
Version 0
ARL/ASA/NZ/SAF/GLF

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Summary of Contents for Brother DCP-9010CN

  • Page 1 USER’S GUIDE DCP-9010CN Version 0 ARL/ASA/NZ/SAF/GLF...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Compilation And Publication Notice

    Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 4 EC Declaration of Conformity (EU only)

  • Page 5: Table Of Contents

    Symbols and conventions used in the documentation ........2 Accessing the Software User’s Guide and Network User’s Guide ......3 Viewing documentation ...................3 ® Accessing Brother Support (For Windows ) ............5 Control panel overview ..................6 Data LED indications ..................8 Loading paper and documents Loading paper and print media ................9...
  • Page 6 Section II Copy Making copies How to copy ......................26 Copy mode ....................26 Making a single copy ..................26 Making multiple copies ..................26 Stop copying....................26 Copy options (temporary settings)...............27 Enlarging or reducing the image copied ............27 Using the Options key ...................28 Improving copy quality ...................29 Sorting copies using the ADF ................29 Adjusting Contrast, Colour and Brightness............30 Making N in 1 copies (page layout) ...............31...
  • Page 7 Options Memory board......................50 Installing extra memory .................50 Troubleshooting and routine maintenance Troubleshooting ....................52 If you are having difficulty with your machine ..........52 Improving the print quality ................57 Error and maintenance messages...............64 Document jams....................69 Paper jams ....................70 Routine maintenance...................75 Cleaning the outside of the machine .............75 Cleaning the scanner glass ................76 Cleaning the LED heads................77...
  • Page 8 Specifications General ......................122 Print media......................124 Copy ........................125 Scan........................126 Print ........................127 Interfaces ......................128 Computer requirements ..................129 Consumable items .....................130 Ethernet wired network ..................131 Glossary Index...
  • Page 9 Section I General General information Loading paper and documents General Setup...

  • Page 10: General Information

    General information Using the WARNING documentation Warnings tell you what to do to prevent Thank you for buying a Brother machine! possible personal injury. Reading the documentation will help you CAUTION make the most of your machine. Cautions specify procedures you must...

  • Page 11: Accessing The Software User's Guide And Network User's Guide

    Viewing documentation (Windows Click Documentation. To view the documentation, from the Start Click the documentation you want to menu, point to Brother, DCP-XXXX (where read: XXXX is your model name) from the program group, and then click User’s Guides in HTML documents (2 manuals): HTML format.
  • Page 12 Quick Setup Guide. The PDF format is recommended for printing the manuals. Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

  • Page 13: Accessing Brother Support (For Windows ® )

    Web support (Brother Solutions Scanning in Chapter 8 Center) and on the Brother CD-ROM. Using ControlCenter2 in Chapter 9 Click Brother Support on the main menu. Network Scanning in Chapter 12 The following screen will appear: Presto! PageManager User’s Guide: The complete Presto! PageManager User’s Guide can be viewed from the Help...

  • Page 14: Control Panel Overview

    Chapter 1 Control panel overview Stack Copies:01 100% nnonn Auto 1 Copy and Print keys: 2 Data LED Copy keys: The LED will flash depending on the machine status. Options You can quickly and easily choose temporary 3 Error LED settings for copying.
  • Page 15 General information es:01 Auto 5 Clear/Back 9 Scan Deletes entered data or lets you cancel the Scan current setting. Puts the machine in Scan mode. (For details about scanning, see the Software Lets you store your settings in the machine. User’s Guide on the CD-ROM.) Selection keys: 10 Menu...

  • Page 16: Data Led Indications

    Chapter 1 Data LED indications The Data LED (light emitting diode) will flash depending on the machine’s status. Machine Status Description Ready Mode The machine is ready to print, in sleep mode, there is no print data, or the power switch is off. Receiving Data The machine is either receiving data from the computer, processing data in memory, or printing data.

  • Page 17: Loading Paper And Documents

    Loading paper and documents Loading paper and While pressing the green paper-guide release lever (1), slide the paper guides print media to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. The machine can feed paper from the standard paper tray.
  • Page 18 Chapter 2 Fan the stack of paper well to avoid Lift up the support flap (1) to prevent paper jams and misfeeds. paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine. Put paper in the tray, and make sure that the paper is below the maximum paper mark (1).

  • Page 19: Loading Paper In The Manual Feed Slot

    Loading paper and documents Loading paper in the manual Open the manual feed slot cover. feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.
  • Page 20 Chapter 2 Printing on thick paper, labels, Using both hands, put one piece of paper in the manual feed slot with the envelopes or small paper print side face up until the front edge of When the back output tray is pulled down, the the paper touches the paper feed roller.
  • Page 21 Loading paper and documents Open the manual feed slot cover. Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.
  • Page 22 Chapter 2 • You can still use the machine while the Note scanner is up. To close the scanner, push • Put the paper into the manual feed slot it down with both hands. with the side to be printed face up. •...

  • Page 23: Unprintable Area

    Loading paper and documents Unprintable area Unprintable area for copies The figures below show unprintable areas. Usage Document Size Top (1) Left (2) Bottom (1) Right (2) Copy Letter 4 mm 4 mm 4 mm 3 mm Note This unprintable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The area that cannot be printed on will vary by paper size.

  • Page 24: Acceptable Paper And Other Print Media

    Chapter 2 Acceptable paper and Type and size of paper other print media The machine loads paper from the installed standard paper tray or manual feed slot. Print quality may vary according to the type of paper you are using. Standard paper tray You can use the following types of print Since the standard paper tray is a universal...

  • Page 25: Paper Capacity Of The Paper Trays

    Loading paper and documents Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray Plain paper, Thin paper up to 250 [80 gsm] A4, Letter, Legal and Recycled paper Executive, A5, A5 (Long Edge), A6, B5 (ISO), B6 (ISO) and Folio Manual feed slot Width: 76.2 to 220 mm...

  • Page 26: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 27 Loading paper and documents Envelopes Types of envelopes to avoid Most envelopes will be suitable for your IMPORTANT machine. However, some envelopes may have feed and print-quality problems DO NOT use envelopes: because of the way they have been made. A •...
  • Page 28 0.1 seconds. listed above, they may damage your machine. This damage may not be Label sheets should not exceed the paper covered under any Brother warranty or weight specifications described in this User’s service agreement. Guide. Labels exceeding this specification...

  • Page 29: Loading Documents

    Loading paper and documents Loading documents Unfold the ADF document output support flap (1) and the ADF support flap (2). Using the automatic document feeder (ADF) The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF.

  • Page 30: Using The Scanner Glass (Flatbed)

    Chapter 2 Using the scanner glass Close the document cover. (Flatbed) IMPORTANT If the document is a book or is thick do not You can use the scanner glass to copy or slam the cover or press on it. scan pages of a book one page at a time. Documents can be up to 215.9 mm wide and 297 mm long.

  • Page 31: General Setup

    General Setup Paper settings Volume settings Paper Type Beeper volume Set up the machine for the type of paper you When the beeper is on, the machine will beep are using. This will give you the best print when you press a key or make a mistake. You quality.

  • Page 32: Ecology Features

    Chapter 3 Ecology features LCD Contrast You can change the contrast to make the Toner Save LCD look lighter or darker. You can save toner using this feature. When Press Menu, 1, 4. you set Toner Save to On, prints appear lighter.
  • Page 33 Section II Copy Making copies...

  • Page 34: Making Copies

    Making copies How to copy Making multiple copies Load your document. Copy mode Use the numeric keys to enter the number of copies (up to 99). Press Mono Start or Colour Start. Note • To sort your copies, see Sorting copies 1 Stack/Sort using the ADF on page 29.

  • Page 35: Copy Options (Temporary Settings)

    Making copies Copy options To enlarge or reduce the next copy follow the instructions below: (temporary settings) Load your document. When you want to quickly change the copy Use the numeric keys to enter the settings temporarily for the next copy, use the number of copies (up to 99).

  • Page 36: Using The Options Key

    Chapter 4 Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu selections Options Page Press a or b, then press OK Press a or b, then press OK Stack/Sort Stack* (appears when the document...

  • Page 37: Improving Copy Quality

    Making copies Improving copy quality Sorting copies using the ADF You can choose from a range of quality You can sort multiple copies. Pages will be settings. The default setting is Auto. stacked in the order 1 2 3, 1 2 3, 1 2 3, and so Auto Auto is the recommended mode for Load your document in the ADF.

  • Page 38: Adjusting Contrast, Colour And Brightness

    Chapter 4 Adjusting Contrast, Colour Brightness and Brightness Adjust the copy brightness to make copies darker or lighter. To temporarily change the copy brightness Contrast setting, follow the steps below: Adjust the contrast to help an image look Load your document. sharper and more vivid.

  • Page 39: Making N In 1 Copies

    Making copies Making N in 1 copies After all the pages have been scanned, press 2 in step f to finish. (page layout) If you are copying from the ADF: You can reduce the amount of paper used when copying by using the N in 1 copy Insert your document face up in the direction feature.

  • Page 40: Out Of Memory Message

    Chapter 4 Out of memory message If the memory becomes full while you are making copies, the LCD message will guide you through the next step. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start or Colour Start to copy the pages scanned so far, or to press Stop/Exit to cancel the...

  • Page 41: Section Iii Software

    Section III Software Software and Network features...

  • Page 42: Software And Network Features

    Viewing documentation (Windows heading you would like to read from the list on page 3. at the left of the window. From the Start menu, point to Brother, DCP-9010CN from the programs group, then click User’s Guides in HTML format.
  • Page 43 Section IV Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary...

  • Page 44: Safety And Legal

    Safety and legal Choosing a location Put your machine on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard grounded electrical socket. Choose a location where the temperature remains between 10 °C and 32.5 °C and the humidity is between 20% to 80% (without condensation).

  • Page 45: To Use The Machine Safely

    Safety and legal To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the electrical socket. Doing this will prevent an electrical shock.
  • Page 46 DO NOT use flammable substances, any type of spray or any organic solvent/liquids contains alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See Routine maintenance on page 75 for how to clean the machine. DO NOT use a vacuum cleaner to clean up scattered toner.
  • Page 47 Safety and legal CAUTION After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you open the top or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. To prevent injuries, be careful not to put your hands on the edge of the machine under the document cover, the scanner, or the top cover as shown in the illustrations.

  • Page 48: Disconnect Device

    IMPORTANT The fuser unit is marked with a caution label. Please DO NOT remove or damage the label. Disconnect device This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off power completely.

  • Page 49: Eu Directive 2002/96/Ec And En50419 (Eu Only)

    The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy-efficient office equipment. ® As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets ® the ENERGY STAR specifications for energy efficiency.

  • Page 50: Important Information For Australia

    Important Information for Australia IMPORTANT-For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground.
  • Page 51 Safety and legal 13 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product. 14 DO NOT attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks.

  • Page 52: Important Information For New Zealand

    Important Information for New Zealand IMPORTANT-For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard threepin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground.
  • Page 53 Safety and legal 13 DO NOT attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel. 14 Unplug this product from the mains power and telephone line sockets, and refer servicing to qualified Service Personnel under the following conditions: If the power cord is damaged or frayed.

  • Page 54: Important Information For Some Countries

    Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service.
  • Page 55 For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties...

  • Page 56: Libtiff Copyright And License

    Libtiff Copyright and License Use and Copyright Copyright© 1988-1997 Sam Leffler Copyright© 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

  • Page 57: Trademarks

    Safety and legal Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

  • Page 58: B Options

    • There might be some SO-DIMMs that will not work with the machine. IMPORTANT • For more information, contact your To prevent damage to the machine from Brother dealer. static electricity, DO NOT touch the memory chips or the board surface.
  • Page 59 Options Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2). Put the metal (2) and then the plastic (1) SO-DIMM covers back on.

  • Page 60: C Troubleshooting And Routine Maintenance

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 61: Scanning Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In scanning. PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work.

  • Page 62: Paper Handling Difficulties

    Paper handling difficulties Difficulties Suggestions The machine does not load paper. If there is no paper, load a new stack of paper into the paper tray. The LCD shows No Paper or a If there is paper in the paper tray, make sure it is straight. If the paper is curled, Paper Jam message.

  • Page 63: Network Difficulties

    Click the Advanced tab and Settings... Click the Add button. To add port 54925 for network scanning, enter the information below: 1. In Description of service: Enter any description, for example “Brother Scanner”. 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.
  • Page 64 Click the Add port... button. To add port 54925 for network scanning, enter the information below: 1. In Name: Enter any description. (for example “Brother Scanner”) 2. In Port number: Enter “54925”. 3. Make sure UDP is chosen. Then click OK.

  • Page 65: Improving The Print Quality

    You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. tips.
  • Page 66 Replacing a Toner cartridge on page 88.) You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
  • Page 67 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. please visit us at http://solutions.brother.com/ to view our FAQs and ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. troubleshooting tips. Put in a new drum unit. (See Replacing the drum units on page 95.) You may only need to replace one drum unit to solve the print problem.
  • Page 68 You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. If the problem continues, put in a new drum unit. (See Replacing the drum units on page 95.)
  • Page 69 You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Identify the colour that is uneven and put in a new drum unit. (See Replacing the drum units on page 95.)
  • Page 70 (See Replacing the drum units on page 95.) You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Poor fixing...
  • Page 71 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Curled or wavy Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (For ® ® Windows printer driver), Advanced options (For Windows BR-Script printer driver), Print Settings (For Macintosh printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide on the CD-ROM.)

  • Page 72: Error And Maintenance Messages

    The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 73 Troubleshooting and routine maintenance Error Message Cause Action The temperature of the drum unit Make sure that you can hear the fan in the Cooling Down or toner cartridge is too hot. The machine spinning and that the exhaust outlet Wait for a while machine will pause its current is not blocked by something.
  • Page 74 (XX=Error Code) Disconnect the machine from the power for several minutes, then reconnect it. If the problem continues, call your Brother dealer. The paper is jammed inside the (See Paper jams on page 70.) Jam Inside machine. The paper is jammed in the back (See Paper jams on page 70.)
  • Page 75 LCD. (See Replacing the drum units on page 95.) It is time to replace the fuser unit. Call your Brother dealer to replace the fuser Replace Fuser unit. It is time to replace the paper...
  • Page 76 (XX=Error Code) Disconnect the machine from the power for several minutes, then reconnect it. If the problem continues, call your Brother dealer. The paper size detected is Open the back cover (back output tray) and Short paper shorter than the paper size remove any printed pages.

  • Page 77: Document Jams

    Troubleshooting and routine maintenance Document jams Document is jammed under the document cover If the document is jammed, follow the steps Take out any paper from the ADF that is below. not jammed. IMPORTANT Lift the document cover. After removing a jammed document, Pull the jammed document out to the check that no paper scraps are left in the right.

  • Page 78: Paper Jams

    Failure to install these items or incorrect installation may cause a paper jam in your Brother machine. Note If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.
  • Page 79 Troubleshooting and routine maintenance Make sure the paper is below the Press down the green lever and remove maximum paper mark (b) of the paper the paper. tray. While pressing the green paper- guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  • Page 80 Paper is jammed at the back of the Using both hands, gently pull the jammed paper out of the fuser unit. machine If the LCD shows Jam Rear, a paper jam has occurred behind the face-up output tray. Follow these steps: Turn off the machine.
  • Page 81 Troubleshooting and routine maintenance Paper is jammed inside the machine Take out all the drum unit and toner cartridge assemblies. Repeat this for all If the LCD shows Jam Inside, follow these the drum unit and toner cartridge steps: assemblies. Turn off the machine.
  • Page 82 • To avoid print quality problems, DO NOT Slide each drum unit and toner cartridge touch the shaded parts shown in the assembly into the machine. Make sure illustrations. that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.

  • Page 83: Routine Maintenance

    Troubleshooting and routine maintenance Routine maintenance Cleaning the outside of the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you Turn off the machine. Disconnect all replace the toner cartridge or the drum unit, cables, and then unplug the power cord make sure that you clean the inside of the from the electrical socket.

  • Page 84: Cleaning The Scanner Glass

    Wipe the inside and the outside of the In the ADF unit, clean the white bar (1) paper tray with a dry, lint-free soft cloth and the scanner glass strip (2) to remove dust. underneath it with a soft lint-free cloth moistened with water.

  • Page 85: Cleaning The Led Heads

    Troubleshooting and routine maintenance Cleaning the LED heads Wipe the windows of the LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED WARNING heads (1) with your fingers. DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine.

  • Page 86: Cleaning The Corona Wires

    Cleaning the corona wires IMPORTANT • We recommend that you place the drum If you have print quality problems, clean the unit and toner cartridge assembly on a corona wires as follows: clean, flat surface with a sheet of Turn off the machine. Disconnect all disposable paper or cloth underneath it in cables, and then unplug the power cord case you accidentally spill or scatter toner.

  • Page 87: Cleaning The Drum Unit

    Troubleshooting and routine maintenance Cleaning the drum unit Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Small spots on the printed pages If your printout has any small white or coloured spots, follow the steps below to solve the problem.
  • Page 88 • Do not put more than one piece of paper not resolved please contact your in the manual feed slot at any one time, as Brother dealer. it may cause a jam. • If you put paper in the manual feed slot...
  • Page 89 Troubleshooting and routine maintenance Large spots on the printed pages See the print sample to identify the colour causing the problem. The colour If your printout has coloured spots at 94 mm of the spots is the colour of the drum you intervals, follow the steps below to solve the should clean.
  • Page 90 Push down the green-labelled lock Turn the drum unit gear by hand while lever (1) and take the toner cartridge out looking at the surface of the OPC of the drum unit. drum (1). IMPORTANT When you have found the mark on the Handle the toner cartridge carefully.
  • Page 91 Troubleshooting and routine maintenance Put the toner cartridge back firmly into Slide each drum unit and toner cartridge the drum unit until you hear it lock into assembly into the machine. Make sure place. that you match the toner cartridge colour to the same colour label on the machine.

  • Page 92: Cleaning The Paper Pick-Up Rollers

    Cleaning the paper pick-up Wipe the two pick-up rollers (1) inside of the machine to remove dust. rollers If you have paper feed problems, clean the paper pick-up rollers as follows: Turn off the machine. Unplug the power cord from the electrical socket. Pull the paper tray completely out of the machine.

  • Page 93: Auto Registration

    Troubleshooting and routine maintenance Manual Registration Press Stop/Exit. Note If colour still appears incorrectly after auto- • If an error message is displayed, press registration, you will need to perform manual Stop/Exit and try again. For more registration. information, see Error and maintenance Press Menu, 3, 7, 1.

  • Page 94: Replacing The Consumable Items

    Replacing the consumable items The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.
  • Page 95 Waste toner box See page 102. WT-200CL Replace WT Box 50,000 pages Fuser unit Call your dealer or Brother Customer Replace Fuser 50,000 pages Service for a replacement fuser unit. Paper feeding kit Call your dealer or Brother Customer Replace PF Kit...

  • Page 96: Replacing A Toner Cartridge

    The scrolling message on the LCD indicates recommend that use only Genuine which colour you need to replace. Brother Brand toner cartridges. When you want to buy toner cartridges, please call Turn off the machine. Unplug the power your Brother dealer.
  • Page 97 Troubleshooting and routine maintenance Fully open the top cover by lifting up on Push down the green-labelled lock the handle (1). lever (1) and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
  • Page 98 IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the Note electrodes shown in the illustration.
  • Page 99 If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.
  • Page 100 Pull off the protective cover. Slide the drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Put the new toner cartridge firmly into the drum unit until you hear it lock into place.

  • Page 101: Drum Units

    Troubleshooting and routine maintenance Drum units Close the top cover of the machine. A new drum set (model no. DR-240CL) can print approximately 15,000 A4 or Letter size single-sided pages. The DR-240CL drum set contains 4 drum units - 1 Black (DR-240CL-BK) and 3 Colour (DR-240CL-CMY).
  • Page 102 (M)=Magenta, (C)=Cyan.) Call your print quality but also the quality and life of Brother dealer to buy a new drum unit the printer itself. Warranty coverage may DR-240CL-BK (for Black) or a...
  • Page 103 Troubleshooting and routine maintenance Note IMPORTANT If only the specified drum needs to be When the scanner is open, you cannot replaced, the LCD shows the open the top cover. Replace Drum(X) message. (X) indicates the drum unit colour that you need to replace.
  • Page 104 • To avoid print quality problems, DO NOT WARNING touch the shaded parts shown in the illustrations. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine.
  • Page 105 Troubleshooting and routine maintenance Unpack the new drum unit and remove Slide the drum unit and toner cartridge the protective cover. assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. IMPORTANT Unpack the drum unit just before you put it in the machine.

  • Page 106: Replacing The Belt Unit

    Resetting the drum counter Replace Belt message When you replace a drum unit with a new When the following message appears on the one, you need to reset the drum counter by LCD, you need to replace the belt unit: completing the following steps: Replace Belt Plug the machine’s power cord back into...
  • Page 107 Troubleshooting and routine maintenance Take out all the drum unit and toner • To avoid print quality problems, DO NOT cartridge assemblies. touch the shaded parts shown in the illustrations. IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 108 Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, then pull it out. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
  • Page 109 Troubleshooting and routine maintenance Unpack the new belt unit and put the Slide each drum unit and toner cartridge new belt unit in the machine. assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.

  • Page 110: Replacing The Waste Toner Box

    Replace WT Box message When you replace a belt unit with a new one, you need to reset the belt unit When the following message appears on the counter by completing the following LCD, you need to replace the waste toner steps: box: Plug the machine’s power cord back into...
  • Page 111 Troubleshooting and routine maintenance Take out all the drum unit and toner • To avoid print quality problems, DO NOT cartridge assemblies. touch the shaded parts shown in the illustrations. IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 112 Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, then pull it out. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
  • Page 113 Troubleshooting and routine maintenance Remove the orange packing material Hold the green handle of the waste toner and discard it. box and remove the waste toner box from the machine. CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
  • Page 114 Unpack the new waste toner box and Slide each drum unit and toner cartridge put it in the machine. assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.

  • Page 115: Replacing Periodic Maintenance Parts

    The parts listed below will have to be the LCD. replaced after printing approximately Press Menu, 5, 1. 50,000 pages . Please call your Brother dealer when the following messages appear Press Stop/Exit. on the LCD. A4 or Letter size single-sided pages.

  • Page 116: Network Configuration List

    “BRNXXXXXXXXXXXX”. You can reset all the machine settings back to the settings that were set at the Press Menu, 5, 4. factory. Brother strongly recommends you Machine Info. 4.Network Config perform this operation when you dispose of the machine.

  • Page 117: How To Reset The Machine

    Troubleshooting and routine maintenance Packing and shipping How to reset the machine the machine Press Menu, 1, 6. When you transport the machine, use the General Setup 6.Reset packing materials that came with your machine. If you do not pack the machine Press a or b to choose the reset function correctly, you could void your warranty.
  • Page 118 WARNING CAUTION This machine is heavy and weighs DO NOT touch the shaded parts shown in approximately 22.7 kg. To prevent injuries the illustrations. use at least two people to lift the machine. Be careful not to pinch your fingers when you put the machine back down.
  • Page 119 Troubleshooting and routine maintenance Remove the belt unit by holding the Reinstall the belt unit back in the green handle and lifting the belt unit up machine. and out of the machine. Reinstall the original packing material Remove the waste toner box from the into the machine.
  • Page 120 Close the top cover. Put the machine and the Styrofoam pieces into the carton. Match the front side of the machine to the “FRONT” mark on the Styrofoam pieces. Put the Styrofoam pieces for the drum unit and toner cartridge assemblies on the top of the machine.
  • Page 121 Troubleshooting and routine maintenance Put the four carton trays on the top. Close the carton and tape it shut.

  • Page 122: Menu And Features

    Menu and features On-screen Menu keys programming Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.

  • Page 123: How To Access The Menu Mode

    Menu and features How to access the menu mode Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Copy menu. Press 3 for Printer menu. Press 4 for Network menu. Press 5 for Machine Info. menu. You can also scroll through each menu level by pressing a or b for the direction you want.

  • Page 124: Menu Table

    Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page Sets the type of paper in 1.General Setup 1.Paper 1.Paper Type Thin the paper tray.
  • Page 125 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Adjusts the scan area of 1.General Setup 5.Document Scan 1.Glass ScanSize the scanner glass to the Software (Continued) Letter size of the document. User’s Guide on CD-ROM. Restores all network 6.Reset 1.Network 1.Reset...
  • Page 126 Main Menu Submenu Menu Selections Options Descriptions Page Adjusts the red colour for 2.Copy 4.Color Adjust 1.Red b -nnnno+ a copies. (Continued) b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a Adjusts the green colour 2.Green b -nnnno+ a for copies.
  • Page 127 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page — Print the chart to manually 3.Printer 7.Manual Regist. 1.Print Chart check the registration of (Continued) the colours. Sets the correction value 2.Set Regist. 1 Magenta on the chart you printed 2 Cyan from Print Chart.
  • Page 128 9.APIPA IP address from the link- local address range. Enable or Disable the IPv6 0.IPv6 protocol. If you want to use Off* the IPv6 protocol, visit http://solutions.brother. com/ for more information. — Chooses the Ethernet link 2.Ethernet Auto* mode. 100B-FD...

  • Page 129: Entering Text

    Menu and features Entering text When setting certain menu selections, you will need to type text characters. The numeric keys have letters printed on them. Press the appropriate numeric key the number of times shown in this reference table to access the character you want.

  • Page 130: Specifications

    Specifications General Printer Type Print Method Electrophotographic LED Memory Capacity 64 MB LCD (liquid crystal display) 16 characters × 2 lines Power Source 220 - 240 V AC 50/60 Hz Power Consumption Peak: 1176 W Copying: Average 480 W Sleep: Average 10 W Standby: Average 75 W...
  • Page 131 Specifications 10 to 32.5 °C Temperature Operating: 0 to 40 °C Storage: Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) ADF (automatic document Up to 35 pages (Staggered) [80 gsm] feeder) Recommended Environment for Best Results: Temperature: 20 to 30 °C Humidity: 50% to 70%...

  • Page 132: Print Media

    Print media Paper Input Paper Tray Paper Type: Thin paper, Plain paper or Recycled paper Paper Size: A4, Letter, B5 (ISO), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal and Folio Paper Weight: 60 to 105 gsm Maximum Paper Tray Up to 250 sheets of 80 gsm Plain Paper Capacity: Manual Feed Slot...

  • Page 133: Copy

    Specifications Copy Colour/Monochrome Yes/Yes Document Size ADF Width: 148 to 215.9 mm ADF Length: 148 to 355.6 mm Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max. 297 mm Copy Width Max. 208 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600 ×...

  • Page 134: Scan

    Scanning Width Max. 210 mm Greyscale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows XP/Windows Vista (resolution up to 19200 ×...

  • Page 135: Print

    Less than 24 seconds (from the READY mode and standard tray) (Colour) Print only via network. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. The print speed may change depending on the type of document you print.

  • Page 136: Interfaces

    Interfaces Use a USB 2.0 interface cable that is no longer than 2 m. Use an Ethernet UTP cable category 5 or greater. Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 137: Computer Requirements

    Processor ® Internet Explorer 5.5 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. ® ® ® PaperPort™ 11SE supports Microsoft...

  • Page 138: Consumable Items

    Drum yield is approximate, and may vary by type of use. Note • Brother does not recommend the use of consumables other than genuine Brother consumables. • Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.

  • Page 139: Ethernet Wired Network

    Specifications Ethernet wired network Network board NC-6700h model name You can connect your machine to a network for Network Printing, Network Scanning. Support for ® ® ® Windows 2000 Professional, Windows XP, Windows ® ® Professional x64 Edition, Windows Vista , Windows Server 2003 ®...
  • Page 140 Print only via network. Mac OS X 10.3.9 or greater (mDNS) For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

  • Page 141: Glossary

    Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) Temporary settings The document can be placed in the ADF You can choose certain options for each...

  • Page 142: Index

    Index ADF (automatic document feeder) Document using .............21 how to load ........21 Apple Macintosh jam ............69 See Software User’s Guide on the Drum unit CD-ROM. checking (remaining life) ....108 cleaning .......... 78 Belt unit replacing ..........98 Enlarge/Reduce key ........ 27 Envelopes ........12 Labels ...........
  • Page 143 Machine information Packing and shipping the machine ..109 checking remaining life of parts ..108 Page layout (N in 1) ......... 31 page counts ........107 Paper ..........16 status LED ..........8 how to load ..........9 Macintosh in manual feed slot ......11 See Software User’s Guide on the in paper tray ........
  • Page 144 Reducing Volume, setting copies ............27 beeper ..........23 Replacing belt unit ..........98 drum units ..........93 toner cartridge ........88 Waste toner box waste toner box ........102 replacing ..........102 ® Windows Resolution See Software User’s Guide on the copy ............125 print .............127 CD-ROM.
  • Page 145 Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC) Support –...
  • Page 146 The machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries.

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