Table of Contents
Advertisement
iCOMPEL Digital Signage User Guide (V9.2.3)
10. Troubleshooting
Your iCOMPEL requires little maintenance.
From time to time, Black Box Network Services may release software updates for your iCOMPEL. To make sure you keep
your iCOMPEL up to date, you can set it to receive and install those updates automatically (see
more details).
The following topics provide more information about iCOMPEL maintenance and problem solving procedures:
Backing Up Your Player
Reboot System
– Manually rebooting the iCOMPEL.
144
Support Snap Shot
146
Connection Troubleshooter
10.1 Support Snap Shot
If you have a problem with your iCOMPEL, your support representative may ask you to create a Support Snap Shot. A
support snap shot consists of a detailed collection of iCOMPEL logs and device setting data.
You can access the Support Snap Shot page from the Setup > Maintenance and Troubleshooting menu
Click the
asked to do so.
The Extras tab includes further diagnostic tools that you may be asked to use by the support representative to help
diagnose and resolve problems with your iCOMPEL.
10.2 Connection Troubleshooter
If you are having difficulties connecting to your iCOMPEL, work through the tasks in the following table:
Task
There must be network cables connecting the iCOMPEL
to your PC.
If you are using a laptop. connect it to mains power.
If you are using a crossover cable, turn off any wireless
networking.
If you are using a crossover cable, your PC must not be
configured to work through a proxy.
146
Copyright © 2010-2013 Black Box Network Services. All Rights Reserved.
– Creating and restoring a backup of your media files and iCOMPEL settings.
141
– Creating a collection of log and device data for support purposes.
– Following a sequence of tasks to track down and correct connection problems.
146
button and follow the on-screen instructions to create the support snap shot, if you are
724-746-5500 | blackbox.com
Comment
Use either a network cable connecting your PC to your LAN and one
connecting the iCOMPEL to the LAN, or a crossover cable connecting
your PC directly to the iCOMPEL. Make absolutely sure that you are
using a crossover cable.
If your laptop is running on battery power, and the battery is low, the
networking circuits may have been shut down. You may need to reboot
your laptop and the iCOMPEL.
Your laptop may have a switch to turn wireless networking on and off.
Otherwise, look for an icon on your desktop or in your Control Panel
(for Windows PCs).
In Internet Explorer, select Tools > Internet Options > Connections.
Click the
button and clear the Use a proxy server for
your LAN box.
Software Update
for
142
Advertisement
Table of Contents
