Supervisor Password; Hard Disk Password; Symptom-To-Fru Index - Lenovo ThinkPad Helix 20CG Hardware Maintenance Manual

1. Restart the tablet. When the logo screen is displayed, tap To interrupt normal startup, press Enter
or tap here on the screen.
2. Tap F1 on the screen to start the ThinkPad Tablet Setup program. When prompted, enter the

supervisor password.

3. Tap Security ➙ Password. Then tap Enter next to the Power-On Password item. The Power-On
Password window opens.
4. Type the supervisor password in the Enter Current Password field, and leave the other fields
blank, then tap OK.
5. A Setup Notice message is displayed. Tap Continue. The power-on password is removed.
6. Tap Home ➙ Restart ➙ Exit Saving Changes.
7. A confirmation message is displayed. Tap Yes to restart the tablet.
Supervisor password
The supervisor password protects the system information stored in the ThinkPad Tablet Setup program. If
a supervisor password is set, users must enter the supervisor password to open the ThinkPad Tablet
Setup program.
Attention: If the customer forgets the supervisor password, there is no service procedure to reset the
password. The system board must be replaced for a scheduled fee.

Hard disk password

There are two kinds of hard disk passwords:
• User hard disk password - for the user
• Master hard disk password - for the system administrator
Attention: If the customer forgets the user hard disk password, he or she can use the supervisor hard disk
password to access the solid-state drive. If the customer forgets the master hard disk password, there is no
service procedure to reset the password. The solid-state drive must be replaced for a scheduled fee.
If the user forgets the user hard disk password, but can provide the master hard disk password, do the
following to remove the user hard disk password:
1. Restart the tablet. When the logo screen is displayed, tap To interrupt normal startup, press Enter
or tap here on the screen.
2. Tap F1 on the screen to start the ThinkPad Tablet Setup program.
3. Tap Security ➙ Password to display the Password menu items.
4. Tap Enter next to the Hard disk x Password item. A Setup Notice message is displayed.
5. Tap either User HDP or Master HDP. The Hard Disk x Password window opens.
6. Type the master hard disk password in the Enter Current Password field, and leave the other fields
blank, then tap OK. A Setup Notice message is displayed.
7. Tap Continue. The hard disk password is removed.
8. Tap Home ➙ Restart ➙ Exit Saving Changes. A confirmation message is displayed.
9. Tap Yes to restart the tablet.

Symptom-to-FRU index

This section contains following information:
• "Error codes" on page 34
• "Intermittent problems" on page 35
.
Chapter 4 Related service information
33