Chapter 4. Related Service Information; Restoring The Factory Contents By Using The Recovery Disc Set - Lenovo ThinkPad Helix 20CG Hardware Maintenance Manual

Chapter 4. Related service information

This chapter presents the following information:
• "Restoring the factory contents by using the Recovery Disc Set" on page 29
• "Recovery overview" on page 30
• "Passwords" on page 32
• "Symptom-to-FRU index" on page 33

Restoring the factory contents by using the Recovery Disc Set

When the main storage drive is replaced because of a failure, the replacement drive does not contain
the product recovery programs. Therefore, the customer must use the Recovery Disc Set specifically
designed for the tablet to reinstall the factory default contents and settings. Order the Recovery Disc
Set and the drive at the same time so that the customer can use the Recovery Disc Set to restore the
contents of the tablet after the new drive is installed. For information about which discs to order, go to
http://www.lenovo.com/serviceparts-lookup.
Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. The
Recovery Disc Set might consist of the user instructions and the following DVDs to restore the tablet to the
original factory configuration.
• Operating System Recovery Disc (one disc): This disc restores the Microsoft Windows operating system.
Use this disc to start the recovery process.
• Applications and Drivers Recovery Disc (one or more discs): This disc restores the preinstalled
applications and drivers on the tablet.
• Supplemental Recovery Disc: This disc contains additional content, such as updates to the software that
was preinstalled on the tablet. Not all recovery disc sets come with a Supplemental Recovery Disc.
Notes:
• During the recovery process, all data on the main storage drive will be deleted. If possible, copy any
important data or personal files that you want to keep onto removable media or a network drive before
you start the recovery process.
• Recovery can take one to two hours to complete. The length of time depends on the method you use. If
you use recovery discs, the recovery process will take about two hours.
To restore the tablet to the original factory configuration using the Recovery Disc Set, do the following:
1. Connect the tablet to an external CD/DVD drive. Use the external CD/DVD drive to read the recovery
discs.
2. Restart the tablet. When the logo screen is displayed, tap To interrupt normal startup, press Enter
or tap here on the screen.
3. Tap F12 on the screen and follow the instructions to start the tablet from the CD/DVD drive.
4. Insert the Applications and Drivers Recovery Disc when prompted. Then follow the instructions on
the screen to recover applications and drivers.
5. If you have a Supplemental Recovery Disc, insert it when prompted and tap Yes. If you do not have a
Supplemental Recovery Disc, tap No.
6. When all of the data has been copied from the last disc in the set and has been processed, remove
the disc and restart the tablet.
Note: The rest of the recovery process is fully automated and no action from you is required. The
tablet will restart several times and you might experience periods when no activity is apparent on the
screen for several minutes at a time. This is normal.
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