Lenovo ThinkPad T570 User Manual
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Lenovo ThinkPad T570 User Manual

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T570 and P51s User Guide

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  • Page 1 T570 and P51s User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (January 2017) ©...

  • Page 3: Table Of Contents

    ... . . ThinkPad WiGig Dock ... . Accessing Lenovo programs ..ThinkPad WiGig Dock overview ..
  • Page 4 Lenovo Support Web site..Keyboard problems ... Calling Lenovo ... . . Computer screen problems ..
  • Page 5 Japan notice for ac power cord ..Appendix F. Notices ..Lenovo product service information for Taiwan ....
  • Page 6 T570 and P51s User Guide...

  • Page 7: Important Safety Information

    Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. © Copyright Lenovo 2017...
  • Page 8 Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an ac power adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.

  • Page 9: Conditions That Require Immediate Action

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2017...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Removable Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 14: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. © Copyright Lenovo 2017 xiii...

  • Page 16: Choking Hazard Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 17: Chapter 1. Product Overview

    The microphones capture sound and voice when used with a program capable of handling audio. Conventional camera (available on some models) The conventional camera enables you to take pictures or hold a video conference. For more information, see “Using the camera” on page 32. © Copyright Lenovo 2017...
  • Page 18 Trackpad TrackPoint buttons TrackPoint pointing stick ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 20. Screen (multi-touch screen available on some models) The multi-touch screen enables you to use your computer with simple touch gestures. For more information, see “Using the multi-touch screen”...

  • Page 19: Left-Side View

    USB-C connector (Thunderbolt 3 compatible) The USB-C connector is a new interface that supports power delivery, data transfer, video output, and so on. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to http://www.lenovo.com/essentials.
  • Page 20 • For Windows 10: Start the Lenovo Settings program. For instructions on how to start the program, see “Accessing Lenovo programs” on page 12. Click POWER, and then follow the instructions on the screen to make your preferred setting.

  • Page 21: Bottom View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.
  • Page 22 Note: Depending on the model, your computer might look different from the following illustrations. Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 18.

  • Page 23: Important Product Information Labels

    • FCC ID and IC Certification label • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. Chapter 1...

  • Page 24: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact the Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 25: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer. Labels for the Windows operating systems...

  • Page 26: Computer Features

    The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the information provided by Microsoft at: https://www.microsoft.com/en-us/howtotell/default.aspx Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for which the computer is licensed.

  • Page 27: Computer Specifications

    • Docking-station connector • Ethernet connector • Three USB 3.0 connectors (including one Always On USB 3.0 connector) • HDMI connector • Media-card slot • Micro-SIM-card slot (inside the battery compartment) • Smart-card slot (available on some models) • USB-C connector (Thunderbolt 3 compatible) Security features •...

  • Page 28: Operating Environment

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.

  • Page 29: An Introduction To Lenovo Programs

    An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available. The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support...
  • Page 30 Lenovo ID This program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your (Windows 10) Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.

  • Page 31: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Getting Help About The Windows Operating System

    • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. How do I securely dispose of data stored on the internal storage drive? • Study “Security” on page 59 to find out how you can protect your computer from theft and unauthorized use.
  • Page 33 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 34: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar. Function: View all your open windows in task view. Note: The gesture is supported only on the Windows 10 operating system. •...
  • Page 35 Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. See “Accessing Lenovo programs” on page 12. 2. Click the input icon 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.

  • Page 36: Using The Thinkpad Pointing Device

    • Fn+Spacebar: If your computer supports keyboard backlight, press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high). Note: If your computer is installed with the Lenovo Settings 3.0 program or later version, there are four modes for the keyboard backlight: Off, Low, High, and Auto.

  • Page 37: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 24. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 38: Using The Trackpad

    Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. • Point Use the pointing stick to move the pointer on the screen.

  • Page 39: Using The Trackpad Touch Gestures

    • Right-click Press the right-click zone to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action. • Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.

  • Page 40: Customizing The Thinkpad Pointing Device

    Swipe three fingers up Swipe three fingers down Put three fingers on the trackpad Put three fingers on the trackpad and move them up to open the and move them down to show the task view to see all your open desktop.

  • Page 41: Using The Battery

    To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Global Power Settings tab. Chapter 2...

  • Page 42: Managing The Battery Power

    3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action. Note: If your computer enters sleep or hibernation mode when the battery power is low without the alarm message, the message is displayed when the computer resumes. To resume normal operation, click OK when the message is displayed.

  • Page 43: Cabled Ethernet Connections

    The computer display requires considerable battery power. To enter screen blank mode, right-click the battery-status icon in the Windows notification area and select Power off display. • Sleep mode In sleep mode, your work is saved to memory, and then the storage drive and the computer display are turned off.

  • Page 44: Wireless Connections

    DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only. Using the wireless-LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house.

  • Page 45: Using The Bluetooth Connection

    Note: The wireless-WAN service is provided by authorized service providers in some countries or regions. Tips for using the wireless-WAN feature To achieve the best connection, use the following guidelines: • Keep your computer away from your body. • Place your computer on a flat surface and open your computer display to an angle of slightly more than 90 degrees.

  • Page 46: Using The Nfc Devices

    Using the NFC devices Depending on the model, your computer might come with the near field communication (NFC) feature. NFC is a high-frequency and short-range wireless communication technology. By using NFC, you can establish the radio communications between your computer and another NFC-enabled device over a few centimeters or inches.

  • Page 47: Using The Airplane Mode

    Pairing your computer with an NFC-enabled smartphone Before you start, ensure that the smartphone screen is facing upward. Then do the following: 1. Position the smartphone closely above the NFC label as shown. Align the shorter edge of the smartphone with the horizontal extension line for the center of the NFC label. 2.

  • Page 48: Using The Camera

    – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Open the Start menu and then click Lenovo Settings ➙ Camera. Follow the instructions on the screen to configure the camera settings.

  • Page 49: Using A Media Card Or A Smart Card

    The infrared camera has the following components: Infrared light-emitting diode (LED) The infrared LED emits infrared light. Normally the infrared light is invisible to the naked eye. Infrared camera lens The infrared camera lens is used to create images of user’s face. Camera indicator When the camera indicator is on, the infrared camera is in recognition mode.
  • Page 50 Supported media card types The media-card reader on your computer only supports the following media cards: Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card. • MultiMediaCard (MMC) • Secure Digital (SD) card •...

  • Page 51: Using An External Display

    2. View Control Panel by Category. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5.
  • Page 52 2. Connect the external display to an electrical outlet. 3. Turn on the external display. If your computer cannot detect the external display, right-click on the desktop, and then click Screen resolution/Display settings ➙ Detect. • Connecting a wireless display on the Windows 10 operating system Note: To use a wireless display, ensure that both your computer and the external display support the Miracast feature.

  • Page 53: Traveling With Your Computer

    If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 54 T570 and P51s User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.
  • Page 57 Docking status indicator: This indicator turns on when the computer is attached to the docking station properly. Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer.
  • Page 58 To connect a DVI monitor, do the following: 1. Turn off the computer. 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor.
  • Page 59 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.

  • Page 60: Attaching A Docking Station To Your Computer

    Attaching a docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.

  • Page 61: Guidelines On Connecting Multiple External Displays To The Docking Station

    To detach the docking station from your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock. 1. Disconnect all cables and devices from the computer and the docking station. 2. Turn the system lock key to the unlocked position (horizontal). 3.

  • Page 62: Thinkpad Wigig Dock

    – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 63: Thinkpad Wigig Dock Overview

    ThinkPad WiGig Dock overview Status indicator: The indicator in the ThinkPad logo shows the status of the dock. The indicator is solid on when the dock is on (in normal mode). USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 64: Setting Up The Thinkpad Wigig Dock

    HDMI connector: Connect a compatible digital audio device or video monitor, such as a DVD player or an HDTV. DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector: Connect the dock to an Ethernet LAN. Emergency-reset hole If your dock stops responding, hold down the power button for several seconds to turn off the dock.
  • Page 65 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the dock. 3. Connect the power cord to an electrical outlet. 4. Turn on the dock by pressing the power button. 5.

  • Page 66: Using The Thinkpad Wigig Dock

    6. Position your computer close to the dock, within 120 cm (47.2 inches). To get the best performance, ensure that: • The dock is placed within a 60 cm (23.6 inches) distance and a 120-degree sector region relatively to the rear of the computer display. •...
  • Page 67 1. Do the following: • For Windows 7: Click the Start button to open the Start menu, and then click All programs ➙ Intel ➙ Intel Wireless Dock Manager to start the Wireless Dock Manager program. • For Windows 10: Click the action center icon in the Windows notification area.
  • Page 68 T570 and P51s User Guide...

  • Page 69: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 70 • On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 71: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 72: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 73 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 74 T570 and P51s User Guide...

  • Page 75: Chapter 5. Security

    If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password © Copyright Lenovo 2017...

  • Page 76: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 77: Setting The Security Chip

    • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 78: Using The Fingerprint Reader

    • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 12. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 79 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 80: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 81: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 82 T570 and P51s User Guide...

  • Page 83: Chapter 6. Advanced Configuration

    Express drive installed, do additional configurations before you start. For more information, go to http://www.lenovo.com/support/installwin7viausb3. • If an NVM Express drive is installed, additional drivers also are required. For more information, go to https://support.microsoft.com/en-us/kb/2990941. 9. Restore the folder at C:\SWTOOLS that you backed up. © Copyright Lenovo 2017...

  • Page 84: Installing The Windows 10 Operating System

    Microsoft Knowledge Base home page at http://support.microsoft.com/. 12. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 85: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support.

  • Page 86: Using The Thinkpad Setup Program

    Lenovo Companion automatically downloads and installs the updates. System Update or Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 87: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support. BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 88 Main menu When you enter the ThinkPad Setup program, you first see the Main menu as follows: Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • UEFI BIOS Version • UEFI BIOS Date •...
  • Page 89 Description: The MAC address for the LENOVO USB Dock will be changed to the Internal MAC address. If you select Disabled, the MAC address for the LENOVO USB Dock will remain the original MAC address. If you select Enabled, the MAC address for the LENOVO USB Dock will be changed to the Internal MAC address.
  • Page 90 Note: If you want to use an external mouse, select Disabled. • Trackpad Values: Disabled, Enabled Description: Enable or disable the built-in trackpad. Note: If you want to use an external mouse, select Disabled. • Fn and Ctrl Key swap Values: Disabled, Enabled Description: If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key.
  • Page 91 Description: Select the mode of Intel SpeedStep technology at runtime. – Mode for AC Values: Maximum Performance, Battery Optimized Description: Maximum Performance: Always the highest speed – Mode for Battery Values: Maximum Performance, Battery Optimized Description: Battery Optimized: Always the lowest speed •...
  • Page 92 Values: Disabled, Enabled Description: Enable or disable the wake-up function of the Thunderbolt(TM) 3 connector. If you select Enabled, the battery life during the low power status might become shorter. • Security level Values: No Security, User Authorization, Secure Connect, Display Port and USB Description: Select the security level.
  • Page 93 Security menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Password • Supervisor Password Values: Disabled, Enabled Descriptions: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network related settings, and system date and time.
  • Page 94 Fingerprint • Predesktop Authentication Values: Disabled, Enabled Descriptions: Enable or disable fingerprint authentication before the operating system is loaded. • Reader Priority Values: External ➙ Internal, Internal Only Descriptions: If your computer has an internal fingerprint reader and an attached external fingerprint reader, use this option to specify the fingerprint reader priority.
  • Page 95 – SMBIOS Reporting Values: Disabled, Enabled Descriptions: Enable or disable the feature that reports the SMBOS data. • Clear Security Chip Descriptions: Use this option to clear the encryption key. It will not be possible to access already-encrypted data after these keys are cleared. •...
  • Page 96 Descriptions: If this option is enabled, a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. • Intel VT-d Feature Values: Disabled, Enabled Descriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization.
  • Page 97 Descriptions: Enable this option to prevent unauthorized operating systems from loading when you turn on the computer. Note: To Enable Secure Boot, you need to set the startup setting to UEFI Only and CSM Support to No. • Platform Mode Values: Setup Mode, User Mode Descriptions: Specify the system operating mode.
  • Page 98 Descriptions: Select the boot device when the system wakes from LAN. If Wake On LAN is enabled, the network administrator can turn on all of the computers in a LAN remotely through network management software. • UEFI/Legacy Boot Values: Both, UEFI Only, Legacy Only Descriptions: Define the system boot capability.

  • Page 99: Using System Management

    Note: Enable OS Optimized Defaults to meet the Microsoft (R) Windows 8 (R) certification requirement. When you change this setting, some other settings are changed automatically, such as CSM Support, UEFI/Legacy Boot, UEFI/Legacy Boot Priority, Secure Boot, and Secure RollBack Prevention. •...
  • Page 100 To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program: • Wake on LAN • Network Boot sequence Note: If a supervisor password has been set, you are required to enter the supervisor password when you start the ThinkPad Setup program.

  • Page 101: Chapter 7. Troubleshooting Computer Problems

    • Go to http://www.lenovo.com/support to download and install updates for the device drivers and UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 102: Troubleshooting

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 103: Spills On The Keyboard

    Solution: Do the following: 1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, remove the ac power adapter and the removable battery. After the computer is turned off, reconnect the ac power adapter and reinstall the removable battery, and then restart the computer by pressing the power button.
  • Page 104 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 105: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 106: Memory Module Problems

    Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove all power resources (the ac power adapter, removable battery, and coin-cell battery). If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole.

  • Page 107: Wireless-Lan Problem

    Solution: Ensure that: – The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 m (328 ft).

  • Page 108: Wireless-Wan Problem

    • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. • The wireless radio is enabled. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed.

  • Page 109: Keyboard Problems

    LCD turn-off timer or the blank timer by doing the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
  • Page 110 – The computer is turned on. (Press the power button again for confirmation.) – The brightness level of the screen is appropriately set. If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter.

  • Page 111: External Monitor Problems

    4. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. 5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor.

  • Page 112: Audio Problems

    – Ensure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3.
  • Page 113 4. Double-click Sound, video and game controllers. 5. Ensure that the device following Sound, video and game controllers is enabled and configured correctly. • Problem: Recordings made by using the microphone input are not loud enough. Solution: Ensure that the Microphone Boost function is turned on and set by doing the following: 1.

  • Page 114: Fingerprint Reader Problems

    6. Play any sound through a music program (for example, Windows Media Player). Ensure that sound comes from the speakers now. 7. Then, if you would like to switch to a headphone, close the music program. 8. Go to the Volume Mixer window. Then select another device (for example, the headphone). 9.

  • Page 115: Ac Power Adapter Problem

    ac power adapter problem Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the Windows notification area. The ac power indicator also does not light up. Solution: Do the following: 1.

  • Page 116: Boot Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 117: Hard Disk Drive Problems

    Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.

  • Page 118: Usb Problem

    • The program is designed to operate with your operating system. • Other programs run properly on your computer. • The necessary device drivers are installed. • The program works when it is run on some other computer. If an error message is displayed while you are using the program, see the manuals or help system supplied with the program.

  • Page 119: Chapter 8. Recovery Information

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone...

  • Page 120: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...

  • Page 121: Recovery Information For The Windows 10 Operating System

    Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 122 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 123: Chapter 9. Replacing Devices

    1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. © Copyright Lenovo 2017...

  • Page 124: Replacing The Removable Battery

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.

  • Page 125: Replacing The Micro Sim Card

    4. Slide the battery latches to the unlocked position and hold them there. Then remove the battery 5. Insert a new battery until it clicks into place. Ensure that the battery latches are in the locked position. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the micro SIM card Before you start, read “Important safety information”...

  • Page 126: Replacing The Base Cover Assembly

    4. Gently push the micro SIM card to eject it , and then slide it out of the slot . Install a new micro SIM card . Note the orientation of the new card and ensure that it is seated correctly. 5.

  • Page 127: Replacing The Wireless-Wan Card

    5. Loosen the screws that secure the base cover assembly . Then pry up the latches and remove the base cover assembly 6. Install the new base cover assembly in place . Ensure that the latches of the base cover assembly are secured under the base cover assembly.
  • Page 128 3. Close the computer display and turn the computer over. 4. Remove the removable battery. See “Replacing the removable battery” on page 108. 5. Remove the base cover assembly. See “Replacing the base cover assembly” on page 110. 6. To remove the wireless-WAN card, do the following: Note: A film might cover the wireless-WAN card.

  • Page 129: Replacing The M.2 Solid-State Drive In The Wireless-Wan-Card Slot

    7. To install the new wireless-WAN card, do the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees .

  • Page 130: Replacing The Dc-In Cable And Dc-In Bracket

    7. To install the new M.2 solid-state drive, do the following: a. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees .
  • Page 131 To replace the dc-in cable and dc-in bracket, do the following: 1. Disable the built-in batteries. See “Disabling the built-in battery” on page 107. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.
  • Page 132 8. Put the new dc-in cable assembly in place and connect the dc-in cable to the system board. Attention: Do not route the dc-in cable on the hinge. Otherwise, the dc-in cable might get damaged when you install the base cover assembly. 9.

  • Page 133: Replacing The Usb Bracket

    Replacing the USB bracket Before you start, read “Important safety information” on page v and print the following instructions. To replace the USB bracket, do the following: 1. Disable the built-in batteries. See “Disabling the built-in battery” on page 107. 2.
  • Page 134 Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory module in your computer might not be able to operate at the maximum speed. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged.

  • Page 135: Replacing The Internal Storage Drive

    7. To install the memory module, do the following: a. Place the notched end of the new memory module toward the contact edge side of the memory slot. Then insert the new memory module into the memory slot at an angle of about 20 degrees b.
  • Page 136 1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the removable battery. See “Replacing the removable battery” on page 108. 5.
  • Page 137 9. Detach the bracket from the hard disk drive. To install the hard disk drive, do the following: 1. Attach the bracket to the new hard disk drive. 2. Connect the cable to the hard disk drive. Chapter 9 Replacing devices...
  • Page 138 3. Insert the new hard disk drive and then pivot it downward . Ensure that the new hard disk drive is seated in place. 4. Connect the cable to the system board. 5. Reinstall the base cover assembly. 6. Reinstall the removable battery. 7.
  • Page 139 6. Disconnect the cable from the system board. 7. Pull the tape to remove the converter that has the M.2 solid-state drive installed. 8. Disconnect the cable from the converter. Chapter 9 Replacing devices...
  • Page 140 9. Remove the screws that secure the protective cover and then remove the cover 10. Remove the screw that secures the M.2 solid-state-drive. The M.2 solid-state drive is released from the secured position and pivots upward. 11. Carefully remove the M.2 solid-state drive out of the M.2 slot. To install the M.2 solid-state drive, do the following: T570 and P51s User Guide...
  • Page 141 1. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the M.2 solid-state drive into the M.2 slot at an angle of about 20 degrees . Pivot the new M.2 solid-state drive downward 2.

  • Page 142: Replacing The Keyboard

    4. Connect the cable to the converter. 5. Insert the converter and then pivot it downward . Ensure that the converter is seated in place. 6. Connect the cable to the system board. 7. Reinstall the base cover assembly. 8. Reinstall the removable battery. 9.
  • Page 143 1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the removable battery. See “Replacing the removable battery” on page 108. 5.
  • Page 144 7. Pivot the keyboard slightly upward as shown by the arrow . Then turn over the keyboard as shown by arrow 8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: T570 and P51s User Guide...
  • Page 145 1. Attach the connectors. Then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the frame of the keyboard bezel. Chapter 9 Replacing devices...

  • Page 146: Replacing The Coin-Cell Battery

    3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Tighten the screws to secure the keyboard. 5. Reinstall the removable battery. 6.
  • Page 147 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 148 7. Install the new coin-cell battery , and then attach the connector 8. Reinstall the base cover assembly. 9. Reinstall the removable battery. 10. Turn the computer over. Connect the ac power adapter and all cables to the computer. Note: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu”...

  • Page 149: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 150: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 151: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at http://www.lenovo.com/support/phone.
  • Page 152 T570 and P51s User Guide...

  • Page 153: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 154 T570 and P51s User Guide...

  • Page 155: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad T570 and ThinkPad P51s Compliance ID: TP00085A Machine types: 20H9, 20HA, 20HB, 20HC, 20JW, 20JX, 20JY, and 20K0 The latest compliance information is available at: http://www.lenovo.com/compliance...

  • Page 156: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 157: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c.

  • Page 158: Electronic Emission Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 159: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 160: Japan Vcci Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 161: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 162: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 163: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 164: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 165: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
  • Page 166 China RoHS T570 and P51s User Guide...
  • Page 167 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 168 T570 and P51s User Guide...

  • Page 169: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 170 5. Clear the Allow this device to wake the computer check box. 6. Click OK. T570 and P51s User Guide...

  • Page 171: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 172 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 173: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 174 T570 and P51s User Guide...

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