HP ENVY 15 Maintenance And Service Manual
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HP ENVY 15 Maintenance And Service Manual

HP ENVY 15 Maintenance And Service Manual

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HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ENVY 15

  • Page 1 HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................9 Finding your hardware and software information ................. 9 Locating hardware ....................9 Locating software ...................... 9 Display ..........................10 Buttons and speakers ......................11 Keys ............................. 12 Lights ............................
  • Page 6 Packaging and transporting guidelines ............40 Workstation guidelines .............. 40 5 Removal and replacement procedures for Customer Self-Repair parts ......42 Component replacement procedures ..................42 Battery ........................43 Solid-state drive ...................... 44 WLAN module ......................45 Hard drive ......................47 Memory module ......................
  • Page 7 Remove everything and reinstall Windows ............... 109 Recovering using HP Recovery Manager ..............110 What you need to know ................110 Using the HP Recovery partition to recover a minimized image (select models only) ................111 Using HP Recovery media to recover ............111 Changing the computer boot order ............
  • Page 8 viii...

  • Page 9: Product Description

    AMD processor Intel processor √ √ Product Name HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC ● √ Processors AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ●...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Processors (continued) ● √ Intel® Quad Core® i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70- GHz processor (SC turbo up to 3.70-GHz;...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ●...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) √ Internal graphics: ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor ● Intel HD Graphics 4000 on computer models equipped with a Dual Core processor Switchable Discrete Graphics:...
  • Page 13 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600-MHz) dual channel Support for 16834-MB of system RAM in the following configurations: ●...
  • Page 14 Quad speakers Subwoofer Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) √ √ Ethernet Integrated 10/100/1000 network interface card (NIC) √...
  • Page 15 Taps enabled by default Support for Windows 8 modern trackpad √ √ Power requirements Support for the following AC adapters: ● 90-W HP Smart AC adapter (PFC, 4.5-mm) ● 65-W HP Smart AC adapter (non- PFC, 4.5-mm) ● √ 120-W HP Slim AC adapter (PFC, EM, 4.5-mm)
  • Page 16 Security Support for the following: ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) √ Support for the following: ● Security cable lock ● Fingerprint reader with Digital Persona software ●...

  • Page 17: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, select Device Manager. A list reveals all the devices installed in your computer.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 19: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Item Component Description Speakers (2) Produce sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Item Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key.

  • Page 21: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 22: Touchpad

    Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Fingerprint reader light White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.

  • Page 23: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enables airflow to cool internal components.
  • Page 24 Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.

  • Page 25: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 26: Bottom

    Battery release latch Releases the battery from the battery bay. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 28 Item Description Function Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 29: Computer Major Components

    Computer major components Computer major components...
  • Page 30 Item Component Spare part number Display assembly (includes webcamera/microphone module and wireless antenna cables): 15.6-in, BrightView, FHD, LED, TouchScreen display assembly 720550-001 15.6-in, BrightView, HD, LED, TouchScreen display assembly 720549-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly 720552-001 15.6-in, BrightView, HD, LED, non-TouchScreen display assembly 720551-001 The subcomponents for the non-TouchScreen display assembly are also available as spare part kits.
  • Page 31 Item Component Spare part number For use only on computer models equipped with an Intel processor 720244-031 in the United Kingdom and Singapore For use on all computer models in the United States 720244-001 Keyboard with pointing stick for use on all computer models in the United States 720242-001 (includes pointing stick cable) Keyboard shield...
  • Page 32 Item Component Spare part number For use only on computer models equipped with the Intel HM87 chipset, the GeForce 720569-001 750M graphics subsystem, and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset, the GeForce 720566-601 740M graphics subsystem, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset, the GeForce...
  • Page 33 Item Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600- 723521-001 MHz FSB, 6.0-MB L3 cache, 47 W) Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz 708762-001 FSB; 3.0-MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz;...
  • Page 34 Item Component Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models 670290-001 equipped with an Intel processor (20) 24-GB solid-state drive (for use only on computer models equipped with an 720564-001 Intel processor) (21)

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 720535-001 Display hinges (includes left and right hinges, left and right hinge covers, and left 720548-001 and right hinge brackets) Webcam/microphone module (includes webcam/microphone module cable and 720273-001 double-sided adhesive) Display panel: 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720557-001...

  • Page 36: Mass Storage Devices

    Mass storage devices Item Component Spare part number External DVD±RW Double-Layer with SuperMulti Drive 659940-001 Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Hard Drive Hardware Kit, includes: 720545-001...

  • Page 37: Miscellaneous Parts

    Intel processor 90-W HP Smart AC adapter (PFC, 4.5-mm) for use on all computer models 710413-001 90-W HP Smart AC adapter (PFC EM, 4.5-mm) for use only on computer models equipped with an 710414-001 Intel processor HDMI-to-VGA adapter 701943-001 Power cord (3-pin, black, 1.83-m):...

  • Page 38: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.83-m)
  • Page 39 710413-001 90-W HP Smart AC adapter (PFC, 4.5-mm) for use on all computer models 710414-001 90-W HP Smart AC adapter (PFC EM, 4.5-mm) for use only on computer models equipped with an Intel processor 710415-001 120-W HP Slim AC adapter (PFC, EM, 4.5-mm) for use only on computer models equipped with an...
  • Page 40 Spare part number Description 720235-001 Fan (includes cable) 720242-001 Keyboard with pointing stick for use on all computer models in the United States (includes keyboard cable and pointing stick cable) 720244-001 Keyboard with backlight for use on all computer models in the United States (includes backlight cable and keyboard cable) 720244-031 Keyboard with backlight for use only on computer models equipped with an Intel processor...
  • Page 41 Spare part number Description 720244-DB1 Keyboard with backlight for use on all computer models in Canada (includes backlight cable and keyboard cable) 720244-DH1 Keyboard with backlight for use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway (includes backlight cable and keyboard cable) 720244-FL1 Keyboard with backlight for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard cable)
  • Page 42 Spare part number Description 720553-001 Power button board (includes cable) 720554-001 Connector board for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables) 720555-001 Service cover 720556-001 15.6-in, BrightView, HD, LED, non-TouchScreen display panel 720557-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720559-001...
  • Page 43 Spare part number Description 720568-601 System board for use only on computer models equipped with the Intel HM77 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement material) 720569-001 System board for use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material) 720569-501 System board for use only on computer models equipped with the Intel HM87 chipset, the GeForce...
  • Page 44 Spare part number Description 723523-001 Intel Quad Core i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0- MB L3 cache, 47 W; includes replacement thermal material) 723524-001 Intel Quad Core i7-4800MQ 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0- MB L3 cache, 47 W;...

  • Page 45: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 47: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 48: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 49 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 50: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 51: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 52: Solid-State Drive

    Solid-state drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number 24-GB solid-state drive 720564-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Wlan Module

    Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use on all 710418-001...
  • Page 54 Before removing the WLAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 55: Hard Drive

    Reverse this procedure to install the WLAN module. Hard drive Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Before removing the hard drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive.

  • Page 57: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 58 Click the link for the computer model. Select the operating system, and then click Next. Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: Turn off the computer.
  • Page 59 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 61 NOTE: If the computer is equipped with an AMD processor, complete steps 1 through 3 to remove the RTC battery. If the computer is equipped with an Intel processor, complete step 4 to remove the RTC battery. Disconnect the RTC battery cable (1) from the system board. Detach the RTC battery (2) from the base enclosure.
  • Page 62 Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Base Enclosure

    Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720534-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Remove the following screws: (1) Two Phillips PM2.5×4.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Display Assembly

    Remove the base enclosure. Reverse this procedure to install the base enclosure. Display assembly NOTE: The TouchScreen display assembly is spared only at the component level. The non- TouchScreen display assembly is spared at both the component and the subcomponent level. For more display assembly spare part information, see the individual removal subsections.
  • Page 66 Disconnect all external devices from the computer. Remove the battery (see Battery on page 43), and then remove the following components: Solid-state drive (see Solid-state drive on page Hard drive (see Hard drive on page Base enclosure (see Base enclosure on page Remove the display assembly: Release the wireless antenna cables from the clips built into the left rear speaker (1), connector board (2), and top cover (3).
  • Page 67 Remove the following screws that secure the display assembly to the top cover: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge Open the display hinges as far as they will open (1).
  • Page 68 Remove the display assembly (2) from the computer. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720559-001.
  • Page 69 Remove the display bezel (4). The display bezel is available using spare part number 720535-001. If it is necessary to replace the display hinge cover: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.
  • Page 70 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 720557-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 720556-001 (15.6-in, BrightView, HD, LED, non-TouchScreen display panel).
  • Page 71 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. If it is necessary to replace the display hinges and brackets: Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure.
  • Page 72 Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

  • Page 73: Fan

    Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. Description Spare part number Fan (includes cable)

  • Page 74: System Board

    Remove the fan: Disconnect the fan cable (1) from the system board. Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover. Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material.
  • Page 75 Description Spare part number For use only on computer models equipped with an AMD processor, a graphics subsystem with 720577-001 UMA memory, and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M 720569-601 graphics subsystem, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M...
  • Page 76 Disconnect all external devices from the computer. Remove the battery (see Battery on page 43), and then remove the following components: Solid-state drive (see Solid-state drive on page Hard drive (see Hard drive on page Base enclosure (see Base enclosure on page Display assembly (see Display assembly on page Fan (see...
  • Page 77 Remove the system board: Disconnect the following cables from the system board: (1) Fingerprint reader board ribbon cable (2) Connector board cable (3) Connector board ribbon cable (4) Power connector cable (5) Display panel ribbon cable (6) Webcam/microphone module cable (7) Wireless antenna cables Component replacement procedures...
  • Page 78 Disconnect the following cables from the system board: (1) Rear speaker cable (2) Subwoofer cable (3) Front speaker cable (4) TouchPad ribbon cable (5) Keyboard ribbon cable (6) Power button board ribbon cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.

  • Page 80: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 720576-001 For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M 720542-001 graphics subsystem For use only on computer models equipped with the Intel HM87 chipset and a GeForce 740M...
  • Page 81 Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a graphics subsystem with discrete memory.
  • Page 82 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with UMA memory.
  • Page 83 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2 713548-001 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz;...
  • Page 86 Description Spare part number Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 723521-001 6.0-MB L3 cache, 47 W) Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB; 3.0- 708762-001 MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz;...
  • Page 87 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 88: Connector Board

    Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 723372-001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with 720554-001 UMA memory Before removing the connector board, follow these steps:...
  • Page 89 Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. Lift the right side of the connector board (2) until it rests at an angle.

  • Page 90: Power Connector Cable

    Power connector cable Description Spare part number For use on all computer models equipped with a graphics subsystem with UMA memory 720537-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 720538-001 discrete memory Before removing the power connector cable, follow these steps: Turn off the computer.

  • Page 91: Subwoofer

    Reverse this procedure to install the power connector cable. Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 92 Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Rear Speakers

    Rear speakers Description Spare part number Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 94 Remove the rear speakers (4). NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 96: Front Speakers

    Remove the fingerprint reader board (5) and cable. Reverse this procedure to install the fingerprint reader board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, follow these steps: Turn off the computer.
  • Page 97 Remove the front speakers: Release the front speaker cables from the clips (1) and routing channel built into the TouchPad. Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover. Remove the front speakers (3). NOTE: The front speakers includes four rubber isolators (4).

  • Page 98: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 722972-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Remove the TouchPad bracket (2). Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. NOTE: The second and third screws include two rubber washers (3). These washers are crucial to the performance of the TouchPad.
  • Page 100 Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 101: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 102 Remove the power button board (4). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 103: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard with backlight (includes backlight cable): For use only on computer models 720244-A41 For use only on computer models 720244-131 equipped with an Intel processor equipped with an Intel processor in Belgium in Portugal...
  • Page 104 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 105 Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number . Partially open the computer.
  • Page 106 Remove the keyboard (3). Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 107: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 109: Using System Diagnostics

    Using System Diagnostics To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics...

  • Page 110: Specifications

    Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs HP ENVY 15 Notebook PC Width 37.95 cm...

  • Page 111: 15.6-Inch Display Specifications

    Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 15.6-inch display specifications Metric U.S. Dimensions Height 19.60 cm 7.72 in Width...

  • Page 112: Hard Drive Specifications

    Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Dimensions Height 9.5 mm 9.5 mm 9.5 and 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA...

  • Page 113: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 114: Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 115: Creating Hp Recovery Media

    Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 116: Restore And Recovery

    HP Recovery Manager on page 110. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 110.

  • Page 117: Using Windows Refresh For Quick And Easy Recovery

    For more information, see Removing the HP Recovery partition on page 112. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

  • Page 118: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 119: Using The Hp Recovery Partition To Recover A Minimized Image (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 120: Removing The Hp Recovery Partition

    Select the optical drive or USB flash drive you want to boot from. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT:...

  • Page 121: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 122: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 123: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 124: Index

    Index keys 12 DVD±RW Double-Layer with AC adapter light 17 left-side 15 SuperMulti Drive AC adapter, spare part numbers lights 13 precautions 38 29, 31 right-side 17 spare part number 28, 30 action keys speakers 11 antenna TouchPad 14 electrostatic discharge 39 locations 10 computer equipment guidelines 41...
  • Page 125 removal 47 keyboard shield optical drive spare part numbers 26, 28, removal 96 precautions 38 30, 31, 47 spare part number 23, 33, 97 spare part number 28, 30 specifications 104 keys hard drive bracket action 12 packaging guidelines 40 illustrated 28 esc 12 plastic parts, service...
  • Page 126 product name 1 speaker components 11 WLAN module security 8 speakers removal 45 serviceability 8 location 12, 18 spare part numbers 25, 30, solid-state drive 5 removal 83, 85, 88 31, 45 video 6 spare part numbers 23, 25, workstation guidelines 40 wireless 6 34, 83, 85, 88 product name 1...

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