Single Slot Charging Cradle; Ten Slot Charge Only Cradle - Motorola SB1 User Manual

5 - 6 SB1 User Guide
Troubleshooting the SB1 (Continued)
Table 5-1
Problem
Cannot capture bar
code data.

Single Slot Charging Cradle

Troubleshooting the Single Slot Charging Cradle
Table 5-2
Problem
SB1 battery is not
charging.

Ten Slot Charge Only Cradle

Troubleshooting the Four Slot Charge Only Cradle
Table 5-3
Problem
SB1 battery is not charging.
Cause
Scanning application Verify the SB1 a scanning application is running. See the
is not running. system administrator.
Unreadable bar code. Ensure that the bar code is of good quality.
Distance between Ensure that the SB1 is within proper scanning range.
SB1 and bar code is
incorrect.
SB1 is not See system administrator.
programmed for the
bar code type.
Battery is low. Check the battery level. When the battery is low, the SB1
automatically goes into suspend mode.
Bar Code Reader Clean the window. See
window is dirty.
Cause
Cradle is not receiving power.
The SB1 is not fully seated in
the cradle.
SB1 was placed in the cradle
upside down.
Battery is faulty.
Cause
Cradle is not receiving power.
The SB1 is not fully seated in
the cradle.
SB1 was placed in the cradle
upside down.
Battery is faulty.
Solution
Cleaning on page
Solution
Ensure the power cable is connected securely to
both the cradle and to AC power.
Remove and re-insert the SB1 into the cradle,
ensuring it is correctly seated.
Remove the SB1 from the cradle and insert with
Scan button facing up.
Verify that other SB1 devices charge properly. If so,
contact system administrator.
Solution
Ensure the power cable is connected securely
to both the cradle and to AC power.
Remove and re-insert the SB1 into the cradle,
ensuring it is correctly seated.
Remove the SB1 from the cradle and insert
with Scan button facing up.
Verify that other SB1 devices charge properly.
If so, contact system administrator.
5-2.