Chapter 9: Stealth-M1 Accessories Problems - PIONEERPOS Stealth-M1 User Manual

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8.11 COM port/serial port issue
Problem description: COM port/serial port device not responding
1.
Check the connection of the device. Make sure the device is connected to the appropriate port.
2.
Check if the particular port is currently being used by other program/printer.
3.
Test the COM port with generic printer under Windows.
4.
Under Device Manager make sure there is no IRQ address conflict
8.13 Built-in speaker issue
Problem description: No sound from built-in speaker
1.
Adjust the Windows volume control by clicking the speaker icon in the lower-right corner of your screen.
Be sure that the volume is turned up and that the volume control is not set to "mute".
2.
Built-in speaker is optional. Check the part number on the FCC label on your system to see if your system is
configured with built-in speaker.
3.
Try to re-install sound driver.

Chapter 9: Stealth-M1 Accessories Problems

9.1
Magnetic Stripe Reader (MSR) issue
Problem description: Magnetic Stripe Reader (MSR) cannot read cards.
1.
Verify the issue by trying to swipe MSR with a different card. Sometimes, the issue may be caused by a defective
card.
2.
Open notepad program and swipe the card in notepad program to test the card. If you still could not read the card,
go to step 3.
3.
Unplug the MSR from the system and re-plug it.
9.2
Rear Display (Customer Display) issue
Problem description: No display on Rear Display, Rear Display does not display correct message
1.
Unplug power from Rear Display and re-connect power again. Check if there is any display on the Rear Display.
Manual for Stealth M1 v1.0
Page 24

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