Black Box ServSwitch DTX5000 User Manual
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Black Box ServSwitch DTX5000 User Manual

Black Box ServSwitch DTX5000 User Manual

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January 2008
DTX5000
DTX5000-T
DTX5000-R
DTX5002-T
DTX5002-R

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  • Page 1 January 2008 DTX5000 DTX5000-T DTX5000-R DTX5002-T DTX5002-R...
  • Page 2 This solution can be deployed as a point-to-point extender system or may be over-laid on the standard 100 Mbps/1 Gbps TCP/IP network. The ServSwitch™ family from BLACK BOX—the one- stop answer for all your KVM switching needs! This manual will tell you all about your new ServSwitch DTX system, including how to install, operate and troubleshoot it.
  • Page 3 SERVSWITCH DTX5000/5002 USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and...
  • Page 4 USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 5 SERVSWITCH DTX5000/5002 USER GUIDE This equipment has also been found to comply with European standards EN50082 and EN60950. Other Agency Approvals USA (UL, FCC) Canada (cUL, ICES-003) European Union (CE) TRADEMARKS USED IN THIS MANUAL ® BLACK BOX and the logo are registered trademarks, and ServSwitch is a trademark of BLACK BOX Corporation.
  • Page 6 SERVSWITCH DTX5000/5002 USER GUIDE ServSwitch DTX5000/5002 User Guide...
  • Page 7 SERVSWITCH DTX5000/5002 USER GUIDE Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient...

  • Page 8: Table Of Contents

    2.1 Introduction........................15 2.2 Features and Benefits....................16 2.3 Safety Precautions......................21 3. Installation ......................23 3.1 Getting started with the Black Box ServSwitch Extender ...........23 3.2 Mounting Option......................23 3.3 Installation Options......................23 3.4 Getting started with the Black Box DTX5002 Extender ..........29 3.5 Mounting Option......................29 3.6 Installation Options......................29...
  • Page 9 SERVSWITCH DTX5000/5002 USER GUIDE...

  • Page 10: Specifications

    CHAPTER 1: SPECIFICATIONS 1. Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. DTX5000-R Product Specifications Network Ethernet Standard Ethernet II IP Port Usage Port 16384 - Video Port 16385 - Audio Port 16386 - Keyboard\Mouse...
  • Page 11 SERVSWITCH DTX5000/5002 USER GUIDE DTX5000-R Product Specifications (Continued) Environmental Heat Dissipation 22 W/H Power Consumption 20 W (including power supplied to USB ports) AC-input power 100-240 V AC AC-input current rating AC-frequency 50/60 Hz Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit) Storage Temperature -20°...
  • Page 12 CHAPTER 1: SPECIFICATIONS DTX5000-R Product Specifications (Continued) Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz...
  • Page 13 SERVSWITCH DTX5000/5002 USER GUIDE DTX5000-T Product Specifications Network Ethernet Standard Ethernet II Extension Ports Number Connectors RJ-45 Computer Ports Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1 Type USB Type A, DVI-I video USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out Connectors and mic;...
  • Page 14 CHAPTER 1: SPECIFICATIONS DTX5000-T Product Specifications (Continued) Supported Hardware Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 800 x 600 @ 60 Hz...
  • Page 15 SERVSWITCH DTX5000/5002 USER GUIDE DTX5000-T Product Specifications (Continued) EDID table settings Normal aspect or wide screen resolutions Safety and EMC Approvals UL, FCC, cUL, VCCI, C-Tick and Markings DTX5002-R Product Specifications Network Ethernet Standard Ethernet II IP Port Usage Port 16384 - Video...
  • Page 16 CHAPTER 1: SPECIFICATIONS DTX5002-R Product Specifications (Continued) Environmental Heat Dissipation 22 W/H Power Consumption 20 W (including power supplied to USB ports) AC-input power 100-240 V AC AC-input current rating AC-frequency 50/60 Hz Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit) Storage Temperature -20°...
  • Page 17 SERVSWITCH DTX5000/5002 USER GUIDE DTX5002-R Product Specifications (Continued) Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz...
  • Page 18 CHAPTER 1: SPECIFICATIONS DTX5002-T Product Specifications Network Ethernet Standard Ethernet II Extension Ports Number Connectors RJ-45 Console Ports Number USB: 1; DVI-I video: 2; audio line out: 1 Type USB Type A, DVI-D video USB, male; DVI-I, male; 3.5 mm stereo audio jack, 2.5 mm Connectors DC power jack.
  • Page 19 SERVSWITCH DTX5000/5002 USER GUIDE DTX5002-T Product Specifications (Continued) Supported Hardware Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz...

  • Page 20: Factory Default Settings

    CHAPTER 1: SPECIFICATIONS 1.1 Factory Default Settings Black Box ServSwitch DTX5000 Extender DTX Receiver Name RX_<MAC address> IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.0 OSD Hotkey Sequence PRINT SCREEN OSD Inactivity Timer 00 hours 10 minutes OSD Inactivity Enabled...
  • Page 21 SERVSWITCH DTX5000/5002 USER GUIDE Bandwidth Unlimited Management Static/DHCP Network Static Configuration Black Box ServSwitch DTX5002 Extender DTX Receiver Name RX_<MAC address> IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.0 OSD Hotkey Sequence PRINT SCREEN OSD Inactivity Timer 00 hours 10 minutes...
  • Page 22 CHAPTER 1: SPECIFICATIONS Black Box ServSwitch DTX5002 Extender Password ‘password’ Video Video Performance Bandwidth Unlimited Management Static/DHCP Network Static Configuration...
  • Page 23 SERVSWITCH DTX5000/5002 USER GUIDE...

  • Page 24: Product Overview

    USB mass storage devices. The Black Box ServSwitch DTX5000 can operate in two modes - Extender Mode and Desktop Mode. The Black Box ServSwitch DTX5002 operates only in Extender Mode.

  • Page 25: Features And Benefits

    Figure 2-1. Black Box ServSwitch Extender Management Appliance The Black Box ServSwitch DTX™ Control (Management Appliance) is a web browser- based management solution that allows administrators to remotely manage and monitor networks of receivers and transmitters (units) that comprise the ServSwitch Extender system.
  • Page 26 DTX Receiver over a standard TCP/IP network. Receiver The receiver enables the desktop user’s keyboard, mouse, video, audio and mass storage devices to connect to the Black Box ServSwitch Extender. It is available as a desktop user station. Automatic connection In Extender Mode when the receiver is powered up, a connection is automatically established with the remote computer via the transmitter.
  • Page 27 The Black Box ServSwitch Extender can operate on a network connection of 100 Mbps or 1 Gbps. For optimum performance a 1 Gbps connection is recommended.
  • Page 28 For example, it is possible to use a USB keyboard in conjunction with a PS/2 mouse. The default keyboard and mouse drivers of the remote computer are fully supported. This enables the Black Box ServSwitch Extender to support 2-, 3- and 5-button mice with scroll- and tilt-wheel capability. Composite mouse and keyboard devices are also...
  • Page 29 SERVSWITCH DTX5000/5002 USER GUIDE USB support The Black Box ServSwitch Extender is compatible with the USB 2.0 standard. The receiver provides four USB 2.0 compliant ports that can be used to access USB keyboards and mice. Hot-plugging of USB devices is supported.

  • Page 30: Safety Precautions

    Black Box ServSwitch Extender. Both CRT and flat-panel LCD monitors are supported, and can be connected to the Black Box ServSwitch Extender via a DVI-I video connector. For the Black Box Extender VGA monitors can be attached to the system by using a DVI to VGA adaptor.
  • Page 31 SERVSWITCH DTX5000/5002 USER GUIDE...

  • Page 32: Installation

    3. Installation 3.1 Getting started with the Black Box ServSwitch Extender Before installing your Black Box ServSwitch Extender, refer to the list below to ensure that you have all the items necessary for installation. NOTE: For installation of the Management Appliance, see Black Box ServSwitch DTX™ Control User Guide.
  • Page 33 Before connecting the transmitter to the remote computer, ensure that the resolution and the refresh rate of the remote computer are supported by the Black Box ServSwitch Extender system. Set the screen resolution and refresh rate of the remote computer according to Table .
  • Page 34 The transmitter draws electrical power from two USB ports on the remote computer. One USB port is not sufficient to power the transmitter. If you have only one USB port on your remote computer, you will need to order an external power supply for the transmitter from Black Box. Video Line out Figure 3-2.

  • Page 35: Connecting Power

    The receiver features an external power supply. A DC power jack is located on the rear of the receiver. NOTE: Use only the power supply provided by Black Box. To connect power to the receiver: Plug the external power supply’s 2.5mm connector into the DC power jack on the rear of the receiver.

  • Page 36: Networked Installation

    The Black Box ServSwitch Extender has been pre-configured with factory-default network settings. If you install only one Black Box ServSwitch Extender on a subnet, you do not need to change these default network settings. If you install multiple units on the same subnet, you will need to assign a unique IP address to each unit or configure them for DHCP.
  • Page 37 Ensure that each transmitter and receiver has a unique IP address. From the ServSwitch DTX Control discover and add the units to the Management Appliance database. For information on how to do this refer to the Black Box ServSwitch DTX™ Control User Guide.

  • Page 38: Getting Started With The Black Box Dtx5002 Extender

    3.4 Getting started with the Black Box DTX5002 Extender Before installing your Black Box DTX5002 Extender, refer to the list below to ensure that you have all the items necessary for installation. Needed to install the Black Box DTX5002 Extender •...
  • Page 39 Before connecting the transmitter to the remote computer, ensure that the resolution and the refresh rate of the remote computer are supported by the Black Box ServSwitch DTX5002 Extender system. Set the screen resolution and refresh rate of the remote computer according to Table .
  • Page 40 CHAPTER 3: INSTALLATION Route the other end of the UTP cable to the location you have chosen for the receiver. If necessary you can extend the UTP cable via junctions or a hub - subject to normal Ethernet cabling practices. Video Line out Figure 3-6.
  • Page 41 Plug the IEC power cord into an appropriate wall outlet. Networked Installation The following instructions will enable you to install your Black Box ServSwitch Extender in a networked configuration. In this installation, multiple transmitters and receivers are attached via the same Ethernet network. In this case, it is important for each unit to be configured with a unique IP address.
  • Page 42 0.0.0.0 255.255.255.0 To install the Black Box ServSwitch DTX5002 Extender on a network: Connect the transmitter to the remote computer as described previously in “Point-to- point installation” on page 24. Connect one end of the UTP cable to the transmitter’s RJ-45 connector.
  • Page 43 SERVSWITCH DTX5000/5002 USER GUIDE...

  • Page 44: Operations

    See “The Serial Menu” on page 41. You can also upgrade the Black Box ServSwitch Extenders via the serial menu. The On-Screen Display (OSD) displays system settings and information about your connected transmitter.

  • Page 45: Accessing The System

    For optimum performance, keep your firmware current. For more information, see “Flash Upgrading your Black Box ServSwitch Extender” on page 56. The OSD also enables you to view the IP address and MAC address of both the receiver and transmitter.
  • Page 46 CHAPTER 4: OPERATIONS To display system information in Desktop Mode: Press Print Screen. If the user has access to only a specified target device, the User dialog box will appear. The User dialog box displays user information on the screen. Figure 4-1.
  • Page 47 Enter Login Name and Password, ensuring that the appropriate keyboard has been selected (the default Keyboard Country is US English). For information on setting the Login Name and Password see Black Box ServSwitch DTX™ Control User Guide. NOTE: If you wish, you can designate a different key or combination of keys (hotkeys) to access the OSD.
  • Page 48 CHAPTER 4: OPERATIONS Click the OK button. If the user has access to one target device the login progress message will then appear and a connection will be established.. Login Login Name Password Keyboard US English Country Cancel Figure 4-4. Login screen If the user has access to more than one target device, then the list of target devices is presented to the user via the On-Screen Display.
  • Page 49 Using the Management Appliance, an administrator can enable Auto-Login Mode. For details see Black Box ServSwitch DTX™ Control User Guide). Once this step is complete, the receiver is reset by the Management Appliance and it attempts to connect to the specified transmitter.

  • Page 50: The Serial Menu

    CHAPTER 4: OPERATIONS To display system information in Extender Mode: Press Print Screen. The Info dialog box will appear. By default, the Info dialog box displays user information for your receiver. Info Info User Trans Rcvr Appliance Info Appliance Name Name: RX_00E0860502A7 Release Version: 1.1.1.0 Mgmt App IP: 192.168.0.12...

  • Page 51: Accessing The Serial Menu

    You can access the serial menu via the serial port on the back of the receiver. All terminal commands are executed through a terminal or PC running HyperTerminal® emulation software or equivalent. By default, two passwords are required to access the Black Box ServSwitch Extenders via the receiver. One password controls access to the receiver, the other password controls access to the transmitter.

  • Page 52: Configuring Network Settings

    0 and press Enter at each screen. 4.5 Configuring Network Settings The Black Box ServSwitch Extenders is shipped with default network settings pre- configured for your receiver and transmitter. For more information see “Networked Installation”...
  • Page 53 SERVSWITCH DTX5000/5002 USER GUIDE To configure network settings for the transmitter: Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52.
  • Page 54 CHAPTER 4: OPERATIONS Choose Transmitter Network Config. The Transmitter Network Configuration Menu will appear. Figure 4-12. Transmitter Network Configuration Menu NOTE: For option 5, the administrator can configure the Transmitter IP Address as DHCP or Static. Static is the default configuration. Choose Transmitter IP Address.
  • Page 55 SERVSWITCH DTX5000/5002 USER GUIDE Figure 4-13. Receiver Main Menu NOTE: The Network Configuration Menu is different for the Extender and Desktop modes. To access the Network Configuration Menu in Extender Mode: 18. Choose Network Configuration. The Network Configuration Menu (Extender Mode) will appear.
  • Page 56 CHAPTER 4: OPERATIONS 19. Choose Transmitter IP Config. The Transmitter IP Config menu will appear. The old transmitter IP address is displayed beside menu option 1. Figure 4-15. Transmitter Configuration Menu on the receiver 20. Choose Transmitter IP Address. Type the new IP address for the transmitter. Press Enter to return to the Transmitter IP Configuration Menu.
  • Page 57 SERVSWITCH DTX5000/5002 USER GUIDE 28. Now activate the serial menu as described in “Accessing the serial menu” on page 42. 29. Choose option 1 to access the receiver menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52.
  • Page 58 CHAPTER 4: OPERATIONS Type a valid IP address. Press Enter to return to the receiver Network Configuration Menu. Choose Receiver Netmask. Type a valid Receiver Netmask. Press Enter to return to the receiver Network Configuration Menu. Choose Receiver Default Gateway. Type a valid receiver Default Gateway.

  • Page 59: Detecting A Transmitter Ip Address

    SERVSWITCH DTX5000/5002 USER GUIDE Select Desktop Mode and press Enter. You are now in Desktop Mode. Now activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 1 to access the receiver menu. If the password option is enabled, you will be prompted for a password.
  • Page 60 CHAPTER 4: OPERATIONS Type the password and press Enter. The Receiver Main Menu will appear. Figure 4-21. Receiver Main Menu Choose Network Configuration. The Network Configuration Menu will appear. Figure 4-22. Network Configuration Menu...

  • Page 61: Authentication

    To save your changes and exit the menu, type 0 (zero) and press Enter. 4.7 Authentication By default, two passwords are required to access the Black Box ServSwitch Extenders via the serial menu. One password is for access to the serial menus that control the receiver.
  • Page 62 To save your changes and exit the menu, type 0 (zero) and press Enter. If you lose your receiver password: If you lose your receiver password, you can reset the system to the default password with the help of Black Box Technical Support.
  • Page 63 Key. Figure 4-25. Password Reset Mode Contact Black Box Technical Support to obtain the Key. The Technical Support Specialist will ask you for the 16 character hex code. Read out the code exactly as it appears on the serial menu.
  • Page 64 To confirm the new password and exit the screen, type 0 (zero) and press Enter. If you lose your transmitter password: If you lose your transmitter password, you can reset the system to the default password with the help of Black Box Technical Support.

  • Page 65: Flash Upgrading Your Black Box Servswitch Extender

    The code is a 16 character hex sequence. The serial menu will also prompt you to enter a Key. Contact Black Box Technical Support to obtain the Key. The Technical Support Specialist will ask you for the 16 character hex code. Read out the code exactly as it appears on the serial menu.
  • Page 66 A message displays indicating that the upgrade has failed. To Flash upgrade your transmitter using HTTP: Download the transmitter upgrade file from Black Box. Activate the serial menu as described in “Accessing the serial menu” on page 42.
  • Page 67 NOTE: It is recommended that you flash upgrade the transmitter before you flash upgrade the receiver. Download the receiver upgrade file from Black Box. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 1 to access the receiver menu. If the password option is enabled, you will be prompted for a password.
  • Page 68 A message will display indicating that the firmware upgrade has failed. To Flash upgrade your receiver using HTTP: Download the receiver upgrade file from Black Box. Activate the serial menu as described in “Accessing the serial menu” on page 42.

  • Page 69: Restoring Factory Default Settings

    SERVSWITCH DTX5000/5002 USER GUIDE Choose Firmware Management. The Firmware Management Menu will appear. Figure 4-30. Receiver Firmware Management Menu (upgrade via HTTP) Choose Receiver Flash Upgrade Via HTTP. You will be prompted to enter the URL for the upgrade file.

  • Page 70: Resetting The Black Box Servswitch Digital Workstation Extender

    A system message will appear that states “Connection to the transmitter is lost”. You will be returned to the Appliance Selection Menu screen. The connection to the receiver will be restored. 4.10 Resetting the Black Box ServSwitch Digital Workstation Extender To reset the receiver: Activate the serial menu as described in “Accessing the serial menu”...

  • Page 71: Viewing System Information

    SERVSWITCH DTX5000/5002 USER GUIDE returned to the Appliance Selection Menu. The connection to the transmitter will be automatically restored. To reset the transmitter: Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password.

  • Page 72: Configuring Video Input Settings

    All values are read-only. 4.12 Configuring Video Input Settings The Black Box ServSwitch DTX5000 Extender system is capable of transmitting either digital (DVI) or analog video (VGA) from the remote computer to your analog/digital monitor. The Black Box DTX5002 Extender system is capable of transmitting only digital (DVI) video from the remote computer to your analog/digital monitor.
  • Page 73 SERVSWITCH DTX5000/5002 USER GUIDE NOTE: Video-display problems may occur if video input settings are not configured correctly, Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password.

  • Page 74: Session Retry Settings

    CHAPTER 4: OPERATIONS 4.13 Session Retry Settings The Black Box ServSwitch Extenders is designed to automatically establish a connection between the receiver and the remote computer. By default, if the receiver cannot immediately establish a connection with the remote computer it will retry once per second until a connection is successfully established.
  • Page 75 SERVSWITCH DTX5000/5002 USER GUIDE Type the password and press Enter. The Receiver Main Menu will appear. Choose Console Settings. The Console Settings Menu will appear. Your currently selected OSD hotkey sequence is displayed beside menu item 1. OSD Hotkey NOTE: The layout of the Console Settings Menu is different for the Desktop and Extender modes.

  • Page 76: Osd Inactivity Timeout

    CHAPTER 4: OPERATIONS OSD Hotkey Sequences Hotkey Sequences Print Screen (Default) Ctrl + Ctrl (L - R) Ctrl + Ctrl (L) Ctrl + Ctrl (R) Alt + Alt (L - R) Alt + Alt (L) Alt + Alt (R) Shift + Shift (L - R) Shift + Shift (L) Shift + Shift (R) Scroll-lock + Scroll-lock...

  • Page 77: Audio Performance Settings

    SERVSWITCH DTX5000/5002 USER GUIDE Figure 4-39. Receiver Console Settings Menu Choose OSD Inactivity Timer. The OSD Inactivity Timer Menu will appear. Figure 4-40. OSD Inactivity Timer Menu Choose Inactivity Time. You will be prompted to enter a timeout period in the format HH:MM.
  • Page 78 CHAPTER 4: OPERATIONS NOTE: To ensure that audio operates correctly, configure the receiver and the transmitter with identical audio performance settings. To change the audio performance setting for the transmitter: Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu.
  • Page 79 SERVSWITCH DTX5000/5002 USER GUIDE Choose Audio Performance. The Audio Performance Menu will appear. This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk symbol * Figure 4-42. Transmitter Audio Performance Menu Type the number that corresponds to the audio setting you wish to apply and press Enter.
  • Page 80 CHAPTER 4: OPERATIONS Choose Audio Performance. The Audio Performance Menu will appear.This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk * Figure 4-44. Receiver Audio Performance Menu Type the number that corresponds to the audio setting you wish to apply and press Enter.
  • Page 81 SERVSWITCH DTX5000/5002 USER GUIDE...

  • Page 82: Troubleshooting

    No power status light on receiver • Verify that the power supply is plugged in correctly. • Ensure that the power cable from the Black Box-supplied power supply is securely plugged into the receiver. No video on monitor attached to receiver •...
  • Page 83 SERVSWITCH DTX5000/5002 USER GUIDE • If the transmitter has been power cycled (by unplugging the USB cables), ensure that all other cables are disconnected before reconnecting the transmitter. Ensure that you connect the USB cables first. No mouse or keyboard operation from peripherals attached to receiver •...
  • Page 84 If the green LED on the transmitter is on, the transmitter is drawing sufficient power. • If the transmitter cannot draw sufficient power from the remote computer, obtain an external power supply unit for the transmitter from Black Box. • The transmitter has an internal fan. Verify that the fan is functioning. •...

  • Page 85: Calling Black Box

    If you are shipping the receiver for repair, make sure you include its power cord and the cables you are using with it. If you are returning the transmitter, make sure your include everything you received with it. Before you ship, contact Black Box to get a Return Authorization (RA) number.

  • Page 86: Technical Support

    6. Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Black Box product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.
  • Page 87 SERVSWITCH DTX5000/5002 USER GUIDE Black Box Technical Support Country Web Site/E-Mail Phone www.blackbox.com (724) 746-5500 (724) 746-0746 info@blackbox.com Austria www.black-box.at +43 1 256 98 56 +43 1 256 98 56 support@black-box.at Belgium www.blackbox.be +32 2 725 85 50 +32 2 725 92 12 support.nederlands@blackbox.be...

  • Page 88: Login Error Messages

    CHAPTER 7: LOGIN ERROR MESSAGES 7. Login error messages Management Appliance and Receiver initiated error messages Login error messages Description User attempts to log in to Management Appliance. User name Login failed has not been added to the internal authentication service of User not found the Management Appliance.
  • Page 89 SERVSWITCH DTX5000/5002 USER GUIDE Management Appliance and Receiver initiated error messages (Continued) Login failed Management Appliance IP address not set for Management Appliance. not specified Login failed Receiver access to transmitter timeout. Timeout Login failed This message appears when a log in attempt is made while...

  • Page 90: License Information

    Public Licenses is available from Black Box on a medium customarily used for software interchange for a period of three years from date of purchase of this product by contacting Black Box Corporation at www.blackbox.com/support.
  • Page 91 any such program or work, and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language.
  • Page 92 If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License.
  • Page 93 PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO...
  • Page 94 NOTES...
  • Page 95 Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2008. Black Box Corporation. All rights reserved.

This manual is also suitable for:

Servswitch dtx5000-tServswitch dtx5000-rServswitch dtx5002-tServswitch dtx5002-r

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