Black Box DTX5000-R Installation And Operation Manual
  1. Manuals
  2. Brands
  3. Black Box Manuals
  4. Switch
  5. ServSwitch DTX5000-R
  6. Installation and operation manual
Black Box DTX5000-R Installation And Operation Manual

Black Box DTX5000-R Installation And Operation Manual

Hide thumbs Also See for DTX5000-R:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
September 2006
DTX5000-R
DTX5000-T

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the DTX5000-R and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Black Box DTX5000-R

Summary of Contents for Black Box DTX5000-R

  • Page 1 September 2006 DTX5000-R DTX5000-T...
  • Page 3 DTX5000 System will save you money, time, and effort. The BLACK BOX® DTX5000 system allows desktop users to access a full computer experience from anywhere on the corporate TCP/IP network, while maintaining the computers securely housed in a corporate data center.
  • Page 4 SERVSWITCH DTX5000 USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a...
  • Page 5 Canada (cUL, ICES-003) European Union (CE) TRADEMARKS USED IN THIS MANUAL BLACK BOX® and the logo are registered trademarks, and ServSwitch is a trademark of BLACK BOX Corporation. Mac and Macintosh are registered trademarks of Apple Computer, Inc. PS/2 is a registered trademark of International Business Machines Corporation.

  • Page 6: Table Of Contents

    4.11 Configuring Video Input Settings................40 4.12 Configuring the OSD Hotkey Sequence ..............40 4.13 OSD Inactivity Timeout.....................42 4.14 Session Inactivity Timeout ..................43 4.15 Session Retry Settings ....................44 5. Troubleshooting.....................47 5.1 Troubleshooting Tips ....................47 5.2 Calling Black Box......................49 5.3 Shipping and Packaging....................50...
  • Page 7 SERVSWITCH DTX5000 USER GUIDE...

  • Page 8: Specifications

    SERVSWITCH DTX5000 USER GUIDE 1. Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. DTX5000-R Product Specifications Network Ethernet Standard Ethernet II Extension Ports...
  • Page 9 CHAPTER 1: SPECIFICATIONS DTX5000-R Product Specifications (continued) AC-frequency 50/60 Hz Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit) Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit) Transit Temperature -30° to 60° Celsius (-22° to 140° Farenheit)
  • Page 10 SERVSWITCH DTX5000 USER GUIDE Number Connectors RJ45 User Ports Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1 Type USB Type A, DVI-I video USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out Connectors and mic;...

  • Page 11: Factory Default Settings

    Separate horizontal and vertical; sync on green (as used on (Analog input only) SGI and HP9000) Safety and EMC Approvals and UL, FCC, cUL, CE Markings 1.1 Factory Default Settings DTX5000-R Name RX_<MAC address> IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.0...
  • Page 12 SERVSWITCH DTX5000 USER GUIDE...

  • Page 13: Product Overview

    If the remote computer cannot supply the required power or if two USB connections are not available, an external power supply can be obtained from Black Box. The Transmitter captures, compresses and encrypts the computer’s media streams and transmits them to the DTX5000-R (Receiver) over a standard TCP/IP network.
  • Page 14 SERVSWITCH DTX5000 USER GUIDE DTX5000-R (Receiver) The Receiver enables the desktop user’s keyboard, mouse, video, audio and mass storage devices to connect to the ServSwitch DTX5000 system. It is available as a desktop user station. Automatic Connection When the Receiver is powered up, a connection is automatically established with the remote computer via the Transmitter.
  • Page 15 CHAPTER 2: PRODUCT OVERVIEW Operations administration and maintenance The Receiver incorporates a Serial Interface menu that allows you to perform administration and maintenance tasks for both the Receiver and the Transmitter. Examples of tasks you can perform include, configuration of network settings and firmware Flash upgrades.

  • Page 16: Safety Precautions

    To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions: • Do not use a 2-wire extension cord in any Black Box product configuration. • Test AC outlets at the computer and monitor for proper polarity and grounding.

  • Page 17: Installation

    • Mounting to the rear of a flat-panel monitor via a mounting plate accessory NOTE: Mounting accessories are ordered separately. Contact Black Box for more information. 3.3 Installation Options CAUTION: To reduce the risk of electric shock or damage to your equipment, disconnect the power from the Receiver by unplugging the power supply from the electrical outlet.
  • Page 18 The Transmitter draws electrical power from two USB ports on the remote computer. One USB port is not sufficient to power the Transmitter. If you have only one USB port on your remote computer, you will need to order an external power supply for the Transmitter from Black Box...
  • Page 19 CHAPTER 3: INSTALLATION Video Line out Figure 3-2. Transmitter To connect the Receiver: Connect your keyboard, monitor, mouse and other peripherals cables to the appropri- ately labeled ports on the back of the Receiver. Connect the UTP cable to the RJ45 port on the back of the Receiver. Power up the Receiver.

  • Page 20: Connecting Power

    The Receiver features an external power supply. A DC power jack is located on the rear of the Receiver. NOTE: Use only the power supply provided by Black Box. To connect power to the Receiver: Plug the external power supply’s 2.5mm connector into the DC power jack on the rear of the Receiver.
  • Page 21 CHAPTER 3: INSTALLATION A networked installation enables you to: • Install multiple ServSwitch DTX5000 systems on the same subnet • Locate a Transmitter on a different subnet from the Receiver Figure 3-4. Networked Installation The ServSwitch DTX5000 system has been pre-configured with factory-default network settings.
  • Page 22 SERVSWITCH DTX5000 USER GUIDE Use the Serial Interface to re-configure the network settings for the Transmitter. For more information on how to do this see, “Configuring Network Settings” on page 25. NOTE: If the Receiver and Transmitter are to be located on different subnets, configure their network settings before you connect to the network.

  • Page 23: Operations

    CHAPTER 4: OPERATIONS 4. Operations 4.1 Overview Operating a computer through the ServSwitch DTX5000 system is no different than working directly connected to your computer. All peripherals operate as if directly connected, even though the computer is located at a distance. When you power up the Receiver, a connection is automatically established with the computer.

  • Page 24: The Osd

    SERVSWITCH DTX5000 USER GUIDE NOTE: If the remote computer has been powered down, the Receiver will not be able to establish a connection. 4.3 The OSD The Receiver incorporates an On-Screen Display (OSD) that allows you to view information about the configuration of your ServSwitch DTX5000 system. To access the OSD: Press Print Screen.

  • Page 25: The Serial Interface

    CHAPTER 4: OPERATIONS If there is no Transmitter connected, the Remote radio button option will display as No Target. Figure 4-2. No Transmitter connected To dismiss the OSD: On the keyboard, press ESC or use the mouse to click the ‘X’ button on the top right-hand corner of the OSD dialog box.
  • Page 26 SERVSWITCH DTX5000 USER GUIDE Items needed to access the Serial Interface • Networked computer with a serial port • Null-modem serial cable (male DB9) or three-wire serial cable • HyperTerminal emulation software or equivalent To access the Serial Interface: Connect one end of the serial cable to the serial port on the back of the Receiver. Connect the other end of the serial cable to the serial port of your PC.

  • Page 27: Configuring Network Settings

    CHAPTER 4: OPERATIONS Figure 4-4. Appliance Selection Menu Select Receiver or Transmitter. You will be prompted to enter a password. Type the password and press Enter. NOTE: If there is no Transmitter connected to the Receiver, an error message will display and you will be returned to the Appliance Selection Menu .
  • Page 28 SERVSWITCH DTX5000 USER GUIDE Type the password and press Enter. The Receiver Main Menu will appear. Figure 4-5. Receiver Main Menu Choose Network Configuration. The Network Configuration Menu will appear. Figure 4-6. Receiver Network Configuration Menu...
  • Page 29 CHAPTER 4: OPERATIONS Choose Receiver IP Config. The Receiver IP Configuration Menu will appear. The current network settings are visible here. Figure 4-7. Receiver IP Configuration Menu NOTE: The Reset option in the Receiver IP Configuration Menu applies only to network settings. Choose Receiver IP Address.
  • Page 30 SERVSWITCH DTX5000 USER GUIDE To configure network settings for the Transmitter: NOTE: You must also enter changes to the Transmitter IP address via the Receiver Network Configuration menu. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23.

  • Page 31: Access Control

    CHAPTER 4: OPERATIONS Choose Transmitter IP Config. The Transmitter IP Configuration Menu will appear. Figure 4-10. Transmitter IP Configuration Menu Choose Transmitter IP Address. Type a valid IP address. Press Enter to return to the Transmitter IP Configuration Menu. Choose Transmitter Netmask. Type a valid Transmitter Netmask.
  • Page 32 SERVSWITCH DTX5000 USER GUIDE To access the Receiver Security Configuration Menu : Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23. Choose option 1 to access the Receiver menu. If the password option is enabled, you will be prompted for a password.
  • Page 33 Interface will also prompt you to enter a Key. Figure 4-12. Password Reset Mode Contact Black Box Technical Support to obtain the Key. The Technical Support Spe- cialist will ask you for the 16 character hex code. Read out the code exactly as it appears on the Serial Interface.
  • Page 34 The code is a 16 character hex sequence. The Serial Interface will also prompt you to enter a Key. Contact Black Box Technical Support to obtain the Key. The Technical Support Spe- cialist will ask you for the 16 character hex code. Read out the code exactly as it appears on the Serial Interface.

  • Page 35: Flash Upgrading Your Servswitch Dtx5000 System

    You can Flash upgrade your Receiver and Transmitter. You can Flash upgrade your ServSwitch DTX5000 system using either XMODEM or HTTP. The Receiver and Transmitter are upgraded separately using individual upgrade files. The upgrade files are supplied by Black Box. For optimum system performance keep your firmware versions current. NOTE: Do not use software (XON/XOFF) flow control when using XMODEM.
  • Page 36 A message will display indicating that the firmware upgrade has failed. To Flash upgrade your Receiver using HTTP: Download the Receiver upgrade file from Black Box. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23.
  • Page 37 A message displays indicating that the upgrade has failed. To Flash upgrade your Transmitter using HTTP: Download the Transmitter upgrade file from Black Box. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23.

  • Page 38: Restoring Factory Default Settings

    SERVSWITCH DTX5000 USER GUIDE Choose Firmware Management. The Firmware Management Menu will appear. Figure 4-17. Transmitter Firmware Management Menu Choose Transmitter Flash Upgrade Via HTTP. You will be prompted to enter the URL for the upgrade file. Enter the URL for the upgrade file using the following syntax: http://<server ip address>[:server port]/<upgrade file path>...

  • Page 39: Resetting The Servswitch Dtx5000 System

    CHAPTER 4: OPERATIONS To restore the Receiver factory default settings: Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23. Choose option 1 to access the Receiver menu. If the password option is enabled, you will be prompted for a password.

  • Page 40: Viewing System Information

    SERVSWITCH DTX5000 USER GUIDE Choose Reset Appliance. The Reset Appliance Menu will appear. Figure 4-18. Receiver Reset Appliance Menu Choose Receiver Reset to initiate the reset. A message will be displayed on the Serial Interface that states “Resetting appliance...”. When the reset is complete, you will be automatically returned to the Appliance Selection Menu.
  • Page 41 CHAPTER 4: OPERATIONS Choose Appliance Information. The Appliance Information Menu will appear. Figure 4-19. Appliance Information Menu Choose Receiver Appliance Information. The Receiver Appliance Information Menu will appear. The Receiver Appliance Information Menu screen contains the following information: Receiver name; EID number; release version; application boot and FPGA firmware version numbers;...

  • Page 42: Configuring Video Input Settings

    SERVSWITCH DTX5000 USER GUIDE The Transmitter Appliance Information Menu screen contains the following information: Transmitter name; EID number; release version; application boot and FPGA firmware version numbers; and the manufacturing part number. All values are read-only. 4.11 Configuring Video Input Settings You can configure the video input to the Transmitter as VGA or DVI.
  • Page 43 CHAPTER 4: OPERATIONS Choose Console Settings. The Console Settings Menu will appear. Your currently selected OSD hotkey sequence is displayed beside menu item 1. OSD Hotkey Figure 4-22. Receiver Console Settings Menu Choose OSD Hotkey. The OSD Hotkey Menu will appear. This menu shows you the hotkey sequences that you can choose from.

  • Page 44: Osd Inactivity Timeout

    SERVSWITCH DTX5000 USER GUIDE Table 3.2: OSD Hotkey Sequences Hotkey Sequences Print Screen (Default) Ctrl + Ctrl (L - R) Ctrl + Ctrl (L) Ctrl + Ctrl (R) Alt + Alt (L - R) Alt + Alt (L) Alt + Alt (R) Shift + Shift (L - R) Shift + Shift (L) Shift + Shift (R)

  • Page 45: Session Inactivity Timeout

    CHAPTER 4: OPERATIONS Choose Console Settings. The Console Settings Menu will appear. The current OSD Timeout configuration is displayed beside menu item 2. OSD Inactivity Timer. Figure 4-24. Receiver Console Settings Menu Choose OSD Inactivity Timer. The OSD Inactivity Timer Menu will appear. Figure 4-25.

  • Page 46: Session Retry Settings

    SERVSWITCH DTX5000 USER GUIDE To enable Session Inactivity Timeout: Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23. Choose option 1 to access the Receiver menu. If the password option is enabled, you will be prompted for a password. See “Access Control” on page 29. Type the password and press Enter.The Receiver Main Menu will appear.
  • Page 47 CHAPTER 4: OPERATIONS To access the Session Retry Menu : Activate the Serial Interface menu as described in “Accessing the Serial Interface” on page 23. Choose option 1 to access the Receiver menu. If the password option is enabled, you will be prompted for a password.
  • Page 48 SERVSWITCH DTX5000 USER GUIDE...

  • Page 49: Troubleshooting

    No power status light on Receiver • Verify that the power supply is plugged in correctly. • Ensure that the power cable from the Black Box-supplied power supply is securely plugged into the Receiver. No video on monitor attached to Receiver •...
  • Page 50 SERVSWITCH DTX5000 USER GUIDE No mouse or keyboard operation from peripherals attached to Receiver • Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on the Receiver. Match the connector color codes (green for mouse and purple for keyboard).

  • Page 51: Calling Black Box

    It contains no user-serviceable parts. Refer to the table on the following page for Black Box Technical Support Information. Before contacting Black Box Technical Support, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: •...

  • Page 52: Shipping And Packaging

    If you are shipping the Receiver for repair, make sure you include its power cord and the cables you are using with it. If you are returning the Transmitter, make sure your include everything you received with it. Before you ship, contact Black Box to get a Return Authorization (RA) number.
  • Page 53 CHAPTER 5: TROUBLESHOOTING Black Box Technical Support Country Web Site/E-Mail Phone www.blackbox.com (724) 746-5500 (724) 746-0746 info@blackbox.com Austria www.black-box.at +43 1 256 98 56 +43 1 256 98 56 support@black-box.at Belgium www.blackbox.be +32 2 725 85 50 +32 2 725 92 12 support.nederlands@blackbox.be...
  • Page 54 Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2006. Black Box Corporation. All rights reserved.

This manual is also suitable for:

Servswitch dtx5000-r servswitch dtx5000-tServswitch dtx5000

Table of Contents