Black Box ACXC Series User Manual
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Black Box ACXC Series User Manual

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USER GUIDE
ACXC SERIES
DKM
COMPACT II
SWITCHES
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM

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Summary of Contents for Black Box ACXC Series

  • Page 1 USER GUIDE ACXC SERIES COMPACT II SWITCHES 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM...

  • Page 2: Table Of Contents

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF COTENTS TECHNICAL SUPPORT 1.877.877.2269 1 SPECIFICATIONS .......................................5 2 OVERVIEW ........................................6 2.1 Introduction .......................................6 2.2 Features ........................................6 2.3 What’s Included ......................................6 2.4 Installation Examples ....................................7 2.5 Product Range - Standard System ...............................10 2.6 Device Views ......................................16 2.7 Status Indications at the Device ................................49 DESCRIPTION .......................................55...
  • Page 3 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF COTENTS TECHNICAL SUPPORT 1.877.877.2269 6.6 Main Extender Settings ..................................189 6.7 Creating an USB 2.0 Extender ................................202 6.8 Configure CPU Settings ..................................204 6.9 Configure Console Settings ................................216 6.10 Active Directory ....................................244 6.11 Matrix Cascading ....................................247 6.12 Saving and Activating Configurations .............................
  • Page 4 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF COTENTS TECHNICAL SUPPORT 1.877.877.2269 10.7 Failure at the Matrix ..................................338 10.8 Failure at the Interconnection Port ..............................339 10.9 Blank Screen ...................................... 339 11 TECHNICAL SUPPORT ..................................341 12 CERTIFICATES/DIRECTIVES ................................341 13 GLOSSARY ......................................

  • Page 5: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 CHAPTER 1: SPECIFICATIONS TABLE 1-1. SPECIFICATIONS SPECIFICATION DESCRIPTION Console Ports: (16 - 160) LC duplex fiber optic ports Fiber Optic Switch Connectors (2) Network ports (2) Power supply (1) Grounding Console Ports:...

  • Page 6: Overview

    Š Has redundant power supply unit and network interface connections   Š Versatility: with only 3 types of chassis and only 5 types of i/o modules, an almost endless number of customer specific Black Box   matrix switches are possible WHAT’S INCLUDED...

  • Page 7: Installation Examples

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 INSTALLATION EXAMPLES SingleHead Installation. The following section shows common installation configurations of the DKM. Figure 2-4.1 Installation Example (example Single-head installation) TABLE 2-4.1. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION...
  • Page 8 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Single-Head Installation with Multi-Screeen Control When using Multi-Screen Control, switching control between up to eight connected sources (computers, CPUs) can be performed at one sink with only one connected mouse or keyboard. In a Single-Head installation, the sink can consist of up to eight monitors.
  • Page 9 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 When using Multi-Screen Control, switching control between up to eight connected sources (computers, CPUs) can be performed at one sink with only one connected mouse or keyboard. In a Dual-Head installation, the sink can consist of up to sixteen monitors when operating Dual-Head Sources.

  • Page 10: Product Range - Standard System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 PRODUCT RANGE - STANDARD SYSTEM 2.5.1 DKM COMPACT II KVM MATRIX FLEX FIBER 1G PART NO. DESCRIPTION RACK UNIT ACXC16F-1G DKM COMPACT II SWITCH 16-PORT, FIBER 1G 1 RU ACXC24F-1G DKM COMPACT II SWITCH 24-PORT, FIBER 1G...
  • Page 11 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.5.3 DKM COMPACT II KVM MATRIX FLEX HYBRID 1G PART NO. DESCRIPTION RACK UNIT ACXC24FH16-1G DKM COMPACT II SWITCH 40-PORT, HYBRID 1G 1 RU ACXC24FH40-1G DKM COMPACT II SWITCH 64-PORT, HYBRID 1G 2 RU ACXC40FH24-1G...
  • Page 12 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.5.6 DKM COMPACT II KVM MATRIX FLEX HYBRID 1G PART NO. DESCRIPTION RACK UNIT ACXC24FH16-1G DKM COMPACT II SWITCH 40-PORT, HYBRID 1G 1 RU ACXC24FH40-1G DKM COMPACT II SWITCH 64-PORT, HYBRID 1G 2 RU ACXC40FH24-1G...
  • Page 13 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.5.9 DKM COMPACT II KVM MATRIX FLEX FIBER 1G PART NO. DESCRIPTION RACK UNIT ACXC16F-1G KVM Matrix 16-Port, Fiber 1G 1 RU ACXC24F-1G KVM Matrix 16-Port, Fiber 1G 1 RU ACXC32F-1G KVM Matrix 16-Port, Fiber 1G...
  • Page 14 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.5.11 2.5.1 DKM COMPACT II KVM MATRIX FLEX HYBRID 1G PART NO. DESCRIPTION RACK UNIT ACXC24FH16-1G DKM COMPACT II SWITCH 40-PORT, HYBRID 1G 1 RU ACXC24FH40-1G DKM COMPACT II SWITCH 64-PORT, HYBRID 1G 2 RU...
  • Page 15 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.5.14 DKM COMPACT II KVM MATRIX FLEX FIBER 1G PART NO. DESCRIPTION RACK UNIT ACXC16F-1G KVM Matrix 16-Port, Fiber 1G 1 RU ACXC24F-1G KVM Matrix 16-Port, Fiber 1G 1 RU ACXC32F-1G KVM Matrix 16-Port, Fiber 1G...

  • Page 16: Device Views

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 DEVICE VIEWS 2.6.1 OVERVIEW 16-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.1 shows the front panel of the 1RU 16-Port DKM Compact Matrix Switch supporting fiber optic. Figure 2-6.1.1 shows the front panel of the 1RU 16-Port DKM Compact Matrix Switch supporting Cat-X connection.
  • Page 17 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.1.2. BACK PANEL 16-PORT TABLE 2-6.1.1. BACK PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 18 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-6.2. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16 I/O-Ports for connecting devices (1) I/O-Ports 17 to 24 I/O-Ports for connecting devices...
  • Page 19 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.2.2 BACK PANEL 24-PORT TABLE 2-6.2.1. BACK PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 20 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.3 OVERVIEW 32-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.3 shows the front panel of the 1RU 32-Port DKM Compact Matrix Switch supporting fiber optic. Figure 2-6.3.1 shows the front panel of the 1RU 32-Port DKM Compact Matrix Switch supporting Cat-X connection.
  • Page 21 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.3.2 BACK PANEL 32-PORT TABLE 2-6.3.1. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 22 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.4 OVERVIEW 32-PORT DKM COMPACT MATRIX SWITCH WITH GRID Figure 2-6.4 shows the front panel of the 1RU 32-Port DKM Compact Matrix Switch supporting fiber optic with grid. Figure 2-6.4.1 shows the front panel of the 1RU 32-Port DKM Compact Matrix Switch supporting Cat-X connection with grid.
  • Page 23 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.4.2 BACK PANEL 32-PORT WITH GRID TABLE 2-6.4.1. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 24 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.5 OVERVIEW 40-PORT DKM COMPACT MATRIX SWITCH Figure 2-5 shows the front panel of the 1RU 40-Port DKM Compact Matrix Switch supporting fiber optic. Figure 2-6.5.1 shows the front panel of the 1RU 40-Port DKM Compact Matrix Switch supporting Cat-X connection.
  • Page 25 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.5.2. FRONT PANEL - ACXC24F16-1G FIGURE 2-6.5.3 BACK PANEL 40-PORT TABLE 2-6.5.1. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply...
  • Page 26 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.6 OVERVIEW 48-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.6 shows the front panel of the 2RU 48-Port DKM Compact Matrix Switch supporting fiber optic. Figure 2-6.6.1 shows the front panel of the 2RU 48-Port DKM Compact Matrix Switch supporting Cat-X connection.
  • Page 27 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.6.2 BACK PANEL 48-PORT TABLE 2-6.6.1. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 28 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.7 OVERVIEW 64-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.7 shows the front panel of the 2RU 64-Port DKM Compact Matrix Switch supporting fiber optic ports. Figure 2-6.7.1 shows the front panel of the 2RU 64-Port DKM Compact Matrix Switch supporting Cat-X connection ports.
  • Page 29 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.7.2. FRONT PANEL - ACXC24F40-1G & ACXC24F40-3G FIGURE 2-6.7.3. FRONT PANEL - CXC40F24-1G & CXC40F24-3G 1.877.877.2269 BLACKBOX.COM...
  • Page 30 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-6.7. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 41 to 48 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16 I/O-Ports for connecting devices...
  • Page 31 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.8 OVERVIEW 80-PORT DKM COMPACT MATRIX SWITCH Figure 2-8 shows the front panel of the 2RU 80-Port DKM Compact Matrix Switch supporting fiber optic ports. Figure 2-8.1 shows the front panel of the 2RU 80-Port DKM Compact Matrix Switch supporting Cat-X connection ports.
  • Page 32 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.8.2. FRONT PANEL -ACXC40F40-1G & ACXC40F40-3G TABLE 2-6.8. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 41 to 48 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16...
  • Page 33 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.8.3 BACK PANEL 80-PORT TABLE 2-6.8.1 FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 34 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.9 OVERVIEW 120-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.9 shows the front panel of the 2RU 120-Port DKM Compact Matrix Switch supporting fiber optic ports. Figure 2-9.1 shows the front panel of the 2RU 64-Port DKM Compact Matrix Switch supporting Cat-X connection ports.
  • Page 35 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-9.2. FRONT PANEL -ACXC40F40-1G & ACXC40F40-3G TABLE 2-6.9. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 41 to 48 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16...
  • Page 36 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.9.3 BACK PANEL 120-PORT TABLE 2-6.9.1 FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 37 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.10 OVERVIEW 128-PORT DKM COMPACT MATRIX SWITCH Figure 2-10 shows the front panel of the 2RU 128-Port DKM Compact Matrix Switch supporting fiber optic ports. Figure 2-10.1 shows the front panel of the 2RU 64-Port DKM Compact Matrix Switch supporting Cat-X connection ports.
  • Page 38 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.10.1 FRONT PANEL - ACXC128-1G & ACXC128-3G 1.877.877.2269 BLACKBOX.COM...
  • Page 39 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-6.10. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 41 to 48 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16 I/O-Ports for connecting devices...
  • Page 40 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.10.2 BACK PANEL 128-PORT TABLE 2-6.10.1. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...
  • Page 41 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.11 OVERVIEW 144-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.11 shows the front panel of the 4RU 144-Port DKM Compact Matrix Switch supporting fiber optic ports. Figure 2-6.11.1 shows the front panel of the 4RU 144-Port DKM Compact Matrix Switch supporting Cat-X connection ports.
  • Page 42 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.11.1. FRONT PANEL - ACXC144F-1G & ACXC144F-3G 1.877.877.2269 BLACKBOX.COM...
  • Page 43 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-6.11. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 41 to 48 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16 I/O-Ports for connecting devices...
  • Page 44 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.11.2 BACK PANEL 144-PORT 1.877.877.2269 BLACKBOX.COM...
  • Page 45 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.6.12 OVERVIEW 160-PORT DKM COMPACT MATRIX SWITCH Figure 2-6.12 shows the front panel of the 4RU 160-Port DKM Compact Matrix Switch supporting fiber optic ports. Figure 2-6.12.1 shows the front panel of the 4RU 64-Port DKM Compact Matrix Switch supporting Cat-X connection ports.
  • Page 46 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.12.2 FRONT PANEL - ACXC120F40-1G & ACXC120F40-3G FIGURE 2-6.12.3 FRONT PANEL - ACXC80F80-1G & ACXC80F80-3G 1.877.877.2269 BLACKBOX.COM...
  • Page 47 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-6.12. FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION (1) I/O-Ports 1 to 8 I/O-Ports for connecting devices (1) I/O-Ports 41 to 48 I/O-Ports for connecting devices (1) I/O-Ports 9 to 16 I/O-Ports for connecting devices...
  • Page 48 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-6.12.4 BACK PANEL 160-PORT TABLE 2-6.12.1 FRONT PANEL SWITCH COMPONENTS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION Power supply (standard) Power supply Power supply (redundancy) Power supply Grounding Power grounding...

  • Page 49: Status Indications At The Device

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 STATUS INDICATIONS AT THE DEVICE 2.7.1 STATUS LEDS FOR DEVICE STATUS FIGURE 2-7.1 FRONT SIDE LEDS FOR DEVICE STATUS TABLE 2-7.1 FRONT PANEL LEDS FOR DEVICE STATUS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION...

  • Page 50: Description

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.7.2 STATUS LEDS FOR LINK CONNECTION, 1G CAT X FIGURE 2-7.2 FRONT SIDE LEDS FOR DEVICE STATUS TABLE 2-7.2 FRONT PANEL LEDS FOR DEVICE STATUS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION...
  • Page 51 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.7.3 STATUS LEDS FOR LINK CONNECTION, 3G CAT X FIGURE 2-7.3 FRONT SIDE LEDS FOR DEVICE STATUS TABLE 2-7.1 FRONT PANEL LEDS FOR DEVICE STATUS NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION...
  • Page 52 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.7.4 STATUS LEDS FOR LINK CONNECTION, FIBER FIGURE 2-7.4 FRONT SIDE LEDS FOR DEVICE STATUS TABLE 2-7.4. FRONT SIDE - STATUS LEDS FOR NETWORK CONNECTION NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION...
  • Page 53 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.7.5 STATUS LEDS FOR NETWORK CONNECTION FIGURE 2-7.5 FRONT SIDE LEDS FOR DEVICE STATUS TABLE 2-7.5. FRONT SIDE - STATUS LEDS FOR NETWORK CONNECTION NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION LED 1...
  • Page 54 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.7.6 STATUS LEDS FOR POWER SUPPLY FIGURE 2-7.6 FRONT SIDE LEDS FOR DEVICE STATUS TABLE 2-7.1. FRONT SIDE - STATUS LEDS FOR NETWORK CONNECTION NUMBER IN FIGURE 2-2 COMPONENT DESCRIPTION LED 1...

  • Page 55: Access Options

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 CHAPTER 3: ACCESS OPTIONS The following options are available to configure and operate the DKM Compact Matrix Switch: ACCESS OPTIONS DESCRIPTION Via OSD (On-Screen-Display) you can configure the basic settings of the matrix operating system, query several states, and control several functions by keyboard commands during normal use.
  • Page 56 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 ACCESS OPTIONS 3.2.1 COMMAND MODE The extender modules include a command mode that allows access to the matrix and to control several functions by keyboard commands during normal use. To access the command mode, use a keyboard sequence (Hot Key) at the keyboard of a CON Unit plugged in the matrix.
  • Page 57 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 To enter and exit the command mode and additionally change the hot key, the following keyboard commands are available. ACCESS OPTIONS DESCRIPTION Enter command mode 2x <Left Shift>...
  • Page 58 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 NOTICE In a combined KVM matrix/TC Switch (ACX1004 / ACX1008...) configuration, select different Hot Keys for extender modules connected to the KVM matrix (e.g., 2x <Left Shift>) and the U-Switch (e.g., 2x <Right Shift>).
  • Page 59 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 NOTICE If the OSD is closed with one of the keyboard commands mentioned above, possible changes are not saved. For information on saving changes, see configuration descriptions from chapter 7.10, from page 129.
  • Page 60 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 KEYBOARD COMMANDS FUNCTION <Page Down> Next page in menus with more than one page <Tab> In menus with input fields: next input field <Left Shift> + In menus with input fields: previous input field <Tab>...
  • Page 61 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 3-2.4. OSD MAIN MENU The following functions are available in most of the menus: BUTTON FUNCTION Cancel Reject changes Apply changes (temporary storage of the active configuration in the volatile Okay memory of the matrix).

  • Page 62: Control Options Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 3.2.5 OSD SORT FUNCTION Lists and tables in the OSD offer a sorting function for fast and smooth search. The following sorting functions are available: KEYBOARD COMMANDS FUNCTION Sort ID numbers in descending order by pressing the keyboard command once.
  • Page 63 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 TABLE 2-14. FRONT SIDE - STATUS LEDS FOR NETWORK CONNECTION NUMBER IN FIGURE 2-2 DESCRIPTION Menu Bar (top line) Toolbar (second line) Tab bar ( third line) Task area (left menu section) Working area (right menu section) Status bar (bottom line)
  • Page 64 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 3.3.2 MANAGEMENT SOFTWARE MENU STRUCTURE The menu structure of the management software is subdivided into various sections: FIGURE 3-3.2. MANAGEMENT SOFTWARE TOOLBAR TABLE 2-14. FRONT SIDE - STATUS LEDS FOR NETWORK CONNECTION NUMBER IN FIGURE 2-2 DESCRIPTION Load locally saved configuration...
  • Page 65 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 3.3.3 MANAGEMENT SOFTWARE MOUSE CONTROL The following mouse commands are selectable for menu functions: MOUSE CONTROL FUNCTION Priliminary mouse click Menu selection, marking Double-click priliminary Open function specific selection menus mouse button Secondary mouse button...
  • Page 66 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 3.3.5 MANAGEMENT SOFTWARE RELOAD OPTIONS The information shown in the management software can be reloaded in different ways: • Press the <F5> key on the used keyboard. •...
  • Page 67 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 3.3.8 MANAGEMENT SOFTWARE FILTER FUNCTION Lists and tables in the management software offer a filter function that supports a fast and smooth search. The filter entry field is located above the header. An active filter is indicated by a green filter symbol in the filter entry field.
  • Page 68 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 3-3.9. MANAGEMENT SOFTWARE FILE - REPORT - DEFINE CONTENT 4. Navigate to the preferred location for storage of the report. 5. Click the Finish button to confirm the report. The report will be created as a PDF file.

  • Page 69: Installation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: DESCRIPTION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 3-3.10. MANAGEMENT SOFTWARE FILE - REPORT -SAVE REPORT CHAPTER 4: INSTALLATION NOTICE Please verify that interconnect cables, interfaces, and handling of the devices comply with the requirements (see chapter 10, page 314).

  • Page 70: Preparing The Matrix For Rack Mounting

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 PREPARING THE MATRIX FOR RACK MOUNTING NOTICE Due to the construction of a matrix with 16, 32 and 40 ports into a 19’’ rack, it is recommended to use an additional subfloor below the matrix.

  • Page 71: Setting Up The Matrix

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 SETTING UP THE MATRIX 4.3.1 PREREQUISITES FOR FAILURE-FREE INSTALLATION OF A MATRIX SETUP * To achieve the best possible performance and results with the matrix system, we recommend using the supplied cables.

  • Page 72: Connecting The Matrix To The Sink (Console) And The Sources (Computer, Cpus)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 CONNECTING THE MATRIX TO THE SINK (CONSOLE) AND THE SOURCES (COMPUTER, CPUS) 4.4.1 CONNECTING THE SINK (CONSOLE) TO THE MATRIX 1. Connect the monitor, keyboard, and mouse to the CON Unit. 2.
  • Page 73 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 Requirements If you want to use the management software on Windows operating systems with integrated Java Runtime, the following requirements must be fulfilled: COMPUTER / SOFTWARE / NETWORK RESULTS Free memory Recommended: 512 MB...
  • Page 74 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 4.5.1 SETTING UP NETWORK AND FIREWALL RELEASES Releasing Netowkr Ports The following ports are used by the matrix depending on the configuration and have to be released at the security gateway if necessary.
  • Page 75 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 4.5.3 STARTING THE MANAGEMENT SOFTWARE Open the management software by a double-click on the program icon on the desktop or the file in the directory. The management software starts in offline mode.
  • Page 76 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 4.5.4 CONNECTING TO THE MATRIX WITH KNOWN IP ADDRESS Open the management software by a double-click on the program icon on the desktop or the file in the directory.
  • Page 77 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 4.5.5 CONNECTING TO THE MATRIX VIA DEVICE FINDER * At least FTP rights are required. *Up to twelve connections between the matrix and the management software can be established at the same time due to a limitation of available sockets.

  • Page 78: Configuration Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 * The last column of the Device Finder can be used to access the respective matrix directly clicking the Connect button. *Up to twelve connections between the matrix and the management software can be established at the same time due to a limitation of available sockets.

  • Page 79: Password Reset

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 PASSWORD RESET All configuration or assignment settings can only be configured with administrator rights. The following login data is saved in the factory settings: FILED ENTRY User...

  • Page 80: System Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-3.1.1 OSD MENU CONFIGURATION SYSTEM SETTINGS 5.4.1 SETTING SYSTEM CONFIGURATION The parameters for the system configuration are set in this menu: FIGURE 5-4.1.1. OSD MENU CONFIGURATION - SYSTEM 1.877.877.2269 BLACKBOX.COM...
  • Page 81 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 COMPUTER / SOFTWARE / NETWORK RESULTS Device Text Enter the device name of the matrix (default: SWITCH_01) Enter the name of the configuration that is used to save the Name Text current settings (default: Standard)
  • Page 82 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 COMPUTER / SOFTWARE / NETWORK RESULTS Synchronize the matrix according to the echo of a second matrix. Note: This is a bidirectional synchronization where both matrices have to be configured as Synchronize with the Master IP of the respective other matrix.
  • Page 83 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 Settings for Global Hot Key and Fast Key FIELD ENTRY DESCRIPTION No global Hot Key / Fast Key defined, no modification of the extender module. Overwrite the Hot Key / Fast Key of the extender module with Hot Key / Fast Key 01 to FE...
  • Page 84 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.4.2 ENABLING AUTOMATIC CREATION OF CPU AND CON DEVICES Settings for automatic creation of CPU and CON Devices when a new CON extender module or CPU extender module is connected are set in this menu.
  • Page 85 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 To set the parameters for the system configuration, proceed as follows: 1. Select Configuration > System in the main menu. 2. Modify the desired settings. 3.
  • Page 86 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: COMPUTER / SOFTWARE / NETWORK RESULTS The user has to login with a username and a password once to enter OSD.
  • Page 87 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 COMPUTER / SOFTWARE / NETWORK RESULTS Keep the connection to the CPU Device active in the background after Auto Logout. After a new login there is no need to re-connect to the CPU Device.
  • Page 88 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The switching parameters are set in this menu. FIGURE 5-4.4.1. OSD MENU CONFIGURATION - SWITCH The following parameters can be configured: COMPUTER / SOFTWARE / NETWORK RESULTS The user can switch to any CPU Device as an observer, including ones that are already assigned to another user...
  • Page 89 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 COMPUTER / SOFTWARE / NETWORK RESULTS If a CON Device is not connected to a CPU Device, you can establish an automatic connection to the next available CPU Device by hitting any key or mouse button.
  • Page 90 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.4.5 SETTING NETWORK CONFIGURATION NOTICE To initialize system-relevant configuration changes, the matrix must be restarted. Restarting the matrix can take several minutes and the matrix is not available during the restart. NOTICE Consult your system administrator before modifying the network parameters.
  • Page 91 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: Network Interface #1 COMPUTER / SOFTWARE / NETWORK RESULTS Redundant network connection is deactivated Dual Interface  N Redundant network connection is activated (default) The network settings are automatically supplied by a DHCP server.
  • Page 92 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: Network Interface #1 COMPUTER / SOFTWARE / NETWORK RESULTS Syslog server for status request is active Syslog #1/#2  N Function not active (default) Byte...
  • Page 93 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.4.6 SETTING SNMP FUNCTION The SNMP function allows all function-critical and safety-critical elements of the matrix to be monitored and queried. This function complies with the RFC 1157 conformal standard. Two SNMP servers can be used at the same time.
  • Page 94 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: SNMP Agent COMPUTER / SOFTWARE / NETWORK RESULTS Permission for an active query of the SNMP agent for traps is granted. Enable This activation is a prerequisite for using the SNMP server.
  • Page 95 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.4.7 SETTING SNMP FUNCTION Activating the SNMP Agent To activate the SNMP agent, proceed as follows: 1. Select Configuration > SNMP in the main menu. 2.
  • Page 96 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.4.8 DATE AND TIME The parameters for the system configuration are set in this menu, based on Simple Network Time Protocol (SNTP): FIGURE 5-4.8.1 OSD MENU CONFIGURATION - DATE + TIME The following parameters can be configured: TRAPS DESCRIPTION...
  • Page 97 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIELD ENTRY DESCRIPTION 1 to 12 Enter month Date* 1 to 12 Enter Date 1 to 12 Enter Year 1 to 7 Enter day of the week 0 to 23 Enter hour Time...

  • Page 98: User Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 USER SETTINGS You have the option to configure the following user settings: 5.5.1 USER SETTINGS New users and their user settings and permissions are set in this menu. FIGURE 5-5.5.1 OSD MENU CONFIGURATION - USER DATA 1.877.877.2269 BLACKBOX.COM...
  • Page 99 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following functions are available: DESCRIPTION New U. Create a new user Edit Edit an existing user Delete Delete an existing user Cancel Reject changes Okay Confirm the changes of an existing user or the creation of a new user account The following keyboard commands are available:...
  • Page 100 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: DESCRIPTION ID/ Priority Numerical User ID / User priority Username (case sensitive) Name Text Note: A username can consist of up to 32 characters. Optional: personal username (case sensitive, up to 32 Full Name Text...
  • Page 101 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.5.2 USER FAVORITE LIST Individual favorite lists of CPUs that will be switched frequently can be created for different users in this menu. A favorite list can contain up to 32 different CPU Devices (from firmware V3.05). The switching of the favorites is done via keyboard commands (see chapter 7.2.1, page 274).
  • Page 102 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.5.3 USER MACROS In this menu macro commands for switching, disconnection or user administration can be created. Macro commands are created for each user separately. A macro can execute up to 16 switching commands successively.
  • Page 103 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD SELECTION DESCRIPTION Connect Set a bidirectional connection from CON Device P1 to CPU (P1=CON, P2=CPU) Device P2 Connect Video Set a Video Only connection from CON Device P1 to CPU (P1=CON, P2=CPU)
  • Page 104 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.5.4 USER GROUPS The KVM matrix allows to bundle the users of a configuration into User Groups. The groups can be used to subdivide the users logically or thematically. As an application example you can group all power users together.
  • Page 105 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 BUTTON DESCRIPTION New G. Create a new group Edit Edit an existing user Delete Delete an existing user Cancel Reject changes Okay Apply changes BUTTON DESCRIPTION <F>...

  • Page 106: Extender Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 EXTENDER SETTINGS The matrix automatically recognizes every extender module, physically connected to the matrix with a direct cable connection, reads out its serial number and creates EXT Units automatically. This is the Flex Port function of the matrix.
  • Page 107 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following functions are available BUTTON FUNCTION Create a new EXT Unit Edit Edit an existing EXT Unit Delete Delete an existing EXT Unit Cancel Reject changes Okay...

  • Page 108: Configuring An Usb 2.0 Extender

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 CONFIGURING AN USB 2.0 EXTENDER This chapter helps you to configure and use your USB 2.0 EXT Units. USB 2.0 EXT Units can be configured for independent switching or can be assigned to already existing CON Devices or CPU Devices FIGURE 5-7.1.
  • Page 109 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 To configure a USB 2.0 EXT Unit, proceed as follows: 1. Select Configuration > EXT Units in the main menu. 2. Click the New button. An EXT Unit with an eight-digit ID will be created, starting with digit 9.

  • Page 110: Configuring Cpu Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 CONFIGURING CPU SETTINGS 5.8.1 SETTING CPU DEVICES New CPU Devices are configured in this menu including their assignment to EXT Units. The assignment helps to describe and switch more complex computer configurations (e.g., Quad-Head with USB 2.0) in the matrix.
  • Page 111 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY FUNCTION Text Create a new real CPU Device Name Text Edit an existing CPU Device Member of Group Selection Assign the CPU Device to a group Member of Switch...
  • Page 112 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIELD ENTRY FUNCTION Activate an access limitation for the case that a CPU Device is already connected via Full Access connection. When having the same priorities, any additional access to the CPU Device can only be established with a Video Only connection.
  • Page 113 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.8.2 SETTING CPU GROUPS The KVM matrix allows to bundle the CPU Devices of a configuration into CPU groups. The groups can be used to subdivide the CPU Devices logically or thematically. As an application example you can group all CPU Devices together that are connected to a specific matrix in a matrix grid.
  • Page 114 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following functions are available: BUTTON DESCRIPTION New G. Create a new CPU group Edit Edit an existing CPU Group Delete Delete an existing CPU Group Cancel Reject changes Okay...
  • Page 115 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.8.3 CONFIGURATION CPU SWITCH The CPU Switch (484 Series) is an 8:1 port concentrator for up to eight sources (computer, CPU) attached via VGA and USB-HID (K/M). This CPU Switch can be specifically configured for a use with a KVM matrix.
  • Page 116 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY DESCRIPTION Numerical value of the KVM extender module ID. Text The ID is provided by the extender module (serial number) and cannot be changed.
  • Page 117 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.8.4 VIRTUAL CPU DEVICE In this menu, either one or more Virtual CPU Devices can be assigned to a Real CPU Device. With a Virtual CPU Device, the effort of switching several CON Devices to the same CPU Device can be reduced.
  • Page 118 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following functions are available: BUTTON DESCRIPTION New V. Create a new virtual CPU Device Edit Edit an existing CPU Device Delete Edit an existing CPU Device Cancel Reject changes Okay...

  • Page 119: Configuring Console Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 CONFIGURING CONSOLE SETTINGS Connecting a CON Unit to the matrix creates an EXT Unit in the matrix, reading the serial number of the CON Unit. An Ext Unit has to be assigned to a CON Device. Switching operation is only possible between CON Device and CPU Device.
  • Page 120 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY FUNCTION Adjustment of the horizontal mouse speed, 1 = slow, 9 = fast Hor. Speed 1/x 1 to 9 (default: 4) Adjustment of the vertical mouse speed, 1 = slow, 9 = fast...
  • Page 121 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-9.2.1 OSD MENU CONFIGURATION - EXT UNITS The following parameters can be configured: FIELD ENTRY FUNCTION When executing the key sequence for opening the OSD, a selection list for switching CPU Devices will be displayed in the center of the monitor.
  • Page 122 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 To change the Extender OSD settings, proceed as follows: 1. Select Configuration > EXT Units in the main menu. 2. Select the console extender in the EXT Units list whose Extender OSD settings has to be adjusted. 3.
  • Page 123 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following functions are available: BUTTON DESCRIPTION New R. Create a real console New V. Create a virtual console Edit Edit an existing console Delete Delete an existing console Cancel...
  • Page 124 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY FUNCTION Allow switching to the respective CPU Device in Private Mode Allow CPU Scan Function not active (default) Force switching to the respective CPU only in Private Mode Force CPU Scan Function not active (default)
  • Page 125 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 To create a CON Device, proceed as follows: 1. Select Configuration > CON Devices in the main menu. 2. Click the New R. button to create a new Real CON Device or click the New V. button to create a new Virtual CON Device.
  • Page 126 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.9.4 SETTING CON DEVICE FAVORITES Individual favorite lists of CPUs to be switched frequently can be created for all consoles in this menu. A favorite list can contain up to 32 different CPU Devices (from firmware V3.05).
  • Page 127 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.9.5 SETTING CON DEVICE MACROS In this menu macro commands for switching, disconnection or user administration can be created. The macro commands are created for each console separately. Up to 32 macros can be configured per each CON Device.
  • Page 128 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIELD SELECTION DESCRIPTION Connect Set a bidirectional connection from CON Device P1 to CPU (P1=CON, P2=CPU) Device P2 Connect Video Set video connection from CON Device P1 to CPU Device P2 (P1=CON, P2=CPU) Disconnect Disconnect the CON Device P1...
  • Page 129 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.9.6 CREATING AND ASSIGNING VIRTUAL CON DEVICES In this menu, several Real CON Devices can be assigned to a Virtual CON Device. This function reflects changes in permission made to Virtual CON Devices onto Real CON Devices. Virtual CON Devices can be switched in the same way as Real CON Devices.
  • Page 130 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.9.7 ENABLING MULTI-SCREEN CONTROL *Due to limited options via OSD, we recommend configuring the Multi-Screen Control only via management software to carry out the extended configuration options (from firmware V03.08), see chapter 6.9.8, page 238. When using Multi-Screen Control, switching up to eight connected sources (computers, CPUs) can be performed at one sink with only one connected mouse and/or keyboard.
  • Page 131 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.7.1 OSD MENU ASSIGNMENTS - MULTI-SCREEN CONTROL The following parameters can be configured: FIELD SELECTION DESCRIPTION Activate the respective display for Multi-Screen Control Enable Function not active (default) Enable the CON Device for USB-HID control of other CON Devices if access is permitted...
  • Page 132 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 Configuring Multi-Screen Control To configure the Multi-Screen Control, proceed as follows: 1. Open the OSD of a CON Unit connected to an I/O board for which the connected CON Units are to be configured for Multi-Screen Control.

  • Page 133: Saving And Activating A Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 Changing Multi-Screen Control To change the Multi-Screen Control for a setup of a specific I/O board, proceed as follows: 1. Open the OSD of a Control CON Device of the specific I/O board. 2.
  • Page 134 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.10.1 SAVING THE ACTIVE CONFIGURATION NOTICE Changing or saving configurations blocks the DKM memory and leads to a freeze of all OSD menus for a few seconds. The switching connections are not affected by this freeze. * If you select Auto Save within the system settings an additional automatic saving of the configuration will be periodically performed (see chapter 5.4.1, page 81).
  • Page 135 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.10.2 SAVING A PREDEFINED CONFIGURATION In this menu the current matrix configuration is saved to predefined storage locations in the permanent memory of the matrix. You have the possibility to save the created configuration within eight storage locations in the matrix (File #1 to File #8).
  • Page 136 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 To save the created configuration to a specific memory location, proceed as follows: 1. Select Configuration > Save As... in the main menu. 2. Select the required storage location (File #1 to File #8) or Default. The current configuration is saved to this storage location and is shown immediately in the menu.

  • Page 137: Active Directory

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 5.11 ACTIVE DIRECTORY The KVM matrix can be synchronized with the directory service Active Directory with regard to user authentication. This al- lows the user to login at the KVM matrix using login information from the Active Directory service and to contact the Active Directory Server for each authentication that does in fact the proper authentication.
  • Page 138 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 *A matrix configuration should only include one LDAP user and one LDAP group at the same time. The LDAP user and the LDAP group can be created, changed, or deleted during ongoing operation: No restart of the matrix is required.

  • Page 139: Matrix Cascading

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 6. Click the New LU button to create a new LDAP user. This user functions as a bind user. 7. Enter a name into the field name Name. 8.
  • Page 140 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.12.1.1 OSD CONFIGURATION - EXT UNITS 2.2. Enter an appropriate name for the Cascading CPU Unit into the Name field. 2.3. Enter a port number into the Port field according to the required connection of the Tie Line. 2.4.
  • Page 141 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.12.1.2 OSD CONFIGURATION - CPU DEVICES 3.1. Enter an appropriate Cascading CPU Device into the Name field. 3.2. Select the previously configured Cascading CPU Unit in the Extender available list. 3.3.
  • Page 142 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-14. BACK PANEL FIGURE5-9.12.1.3 OSD CONFIGURATION - EXT UNITS 5.2. Enter an appropriate name for the Cascading CON Unit into the Name field. 5.3.
  • Page 143 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.12.1.2 OSD CONFIGURATION - EXT UNITS FIGURE5-9.12.1.4 OSD CONFIGURATION - CON DEVICES 6.2. Enter an appropriate name for the Cascading CON Device into the Name field. 6.3.
  • Page 144 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.12.1.5 OSD CONFIGURATION - SYSTEM 9. Connect the Tie Lines to the matrices. Ensure that each Cascade CON Device on one matrix is connected to Cascade CPU Device on the other matrix to achieve switchability between two matrices.
  • Page 145 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.12.2.1 OSD CONFIGURATION - EXT UNITS 2.2. Enter an appropriate name for the Cascading CON Unit into the Name field. 2.3. Enter a port number into the Port field according to the required connection of the Tie Line. 2.4.
  • Page 146 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE5-9.12.2.2 OSD CONFIGURATION - CON DEVICES 3.2. Enter an appropriate name for the Cascading CON Device into the Name field. 3.3. Select the previously configured Cascading CON Unit in the Extender available list. 3.4.
  • Page 147 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 4. Open the OSD of the Sub Matrix. 5. Select Configuration > EXT Units in the main menu of the Sub Matrix. 5.1. Click the New button. A new Extender Unit will be created.
  • Page 148 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 7. Select Configuration > System in the main menu of the Sub Matrix. 7.1. Set the Sub Matrix option to Y. 7.2. Click the Okay button to confirm the Sub Matrix option. *Define a Master Matrix.

  • Page 149: Configuring In Online Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: OSD CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 NOTICE Possible loss of configuration changes By clicking the Apply button changes are applied to the active configuration and saved in the volatile memory of the matrix. In the event of a sudden power failure, these changes are lost. To save changes permanently: Save the configuration changes into the active configuration (Save, see chapter 5.10.1, page 134...

  • Page 150: Setting Management Software Options

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 2. Download the configuration. 3. Close the connection from the management software to the matrix. 4. Click the Activate Edit Mode menu item in the toolbar. The edit mode is active.
  • Page 151 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD DESCRIPTION IP / Hostname Default IP address or host name of the matrix for establishing a connection User Default username for establishing a connection Configuration Default directory for configuration files Directory...
  • Page 152 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-3.2.1 MANAGEMENT SOFTWARE MENU EXTRAS - OPTIONS - STYLE 6.3.3 SETTING LANGUAGE OF THE MANAGEMENT SOFTWARE The font size can be set in this menu and the display of tooltips for the toolbar can be activated. The language within the management software is set in this menu.
  • Page 153 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.3.4 SETTING AUTOSTART OF THE DEVICE FINDER Additional options for the matrix can be enabled in this menu. FIGURE 6-3.4.1 MANAGEMENT SOFTWARE MENU EXTRAS - OPTIONS - MISCELLANEOUS OPTION DESCRIPTION Device Finder on...

  • Page 154: System Setting

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To start the Device Finder automatically when starting the management software, proceed as follows: 1. Select Extras > Options in the menu bar and open the Miscellaneous tab. 2.
  • Page 155 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION DESCRIPTION Device Enter the device name of the matrix (default: SWITCH_01) Text The device name is used as the host name in the network. Enter the name of the configuration that is used to save the Name Text...
  • Page 156 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION DESCRIPTION Synchronize the matrix according to the echo of a second matrix. Activated Note: This is a bidirectional synchronization where both Echo Only matrices have to be configured as Synchronize with the Master IP of the respective other matrix.
  • Page 157 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.4.2 ENABLING AUTOMATIC CREATION OF CPU AND CON DEVICES FIGURE 6-4.2.1 MANAGEMENT SYSTEM SETTINGS - SYSTEM -AUTOMATIC ID Settings for automatic creation of CPU and CON Devices when a new extender unit is connected are set in this menu.
  • Page 158 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.4.3 CONFIGURING OSD The Hot Key for accessing the command mode and the Fast Key to open the OSD are configured in this menu.
  • Page 159 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.4.4 SETTING ACCESS CONFIGURATION The Hot Key for accessing the command mode and the Fast Key to open the OSD are configured in this menu.
  • Page 160 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION DESCRIPTION CPU access is restricted according to the permissions in the Activated respective Console ACL (Access Control List). No login required Enable CON ACL Deactivated Function not active (default)
  • Page 161 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.4.5 SETTING SWITCH CONFIGURATION The switching parameters are set in this menu. FIGURE 6-4.5.1 MANAGEMENT SYSTEM SETTINGS - SYSTEM - SWITCH The following parameters can be configured: OPTION DESCRIPTION The user can switch to any CPU Device as an observer,...
  • Page 162 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION DESCRIPTION Extension of Force Connect: If the user connects as an operator to a CPU Device already related to another user, the Activated previous user will be disconnected.
  • Page 163 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.4.6 SETTING NETWORK CONFIGURATION NOTICE To initialize system-relevant configuration changes, the matrix must be restarted. Restarting the matrix can take several minutes and the matrix is not available during the restart. NOTICE Consult your system administrator before modifying the network parameters.
  • Page 164 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY DESCRIPTION Activated Redundant network connection is deactivated Dual Interface Deactivated Function not active (default) Network Settings - Controller Board FIELD ENTRY...
  • Page 165 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.4.7 SETTING SYSLOG FUNCTION The parameters for the syslog function are set in this menu: FIGURE 6-4.7.1 MANAGEMENT SYSTEM SETTINGS - SYSTEM - NETWORK - SYSLOG The following parameters can be configured: FIELD ENTRY...
  • Page 166 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To set parameters for the syslog function, proceed as follows: 1. Select System Settings > Network in the task area. 2. Click the Activate Edit Mode menu item in the toolbar. 3.
  • Page 167 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION DESCRIPTION Log File Directory Default directory to store the log files Log File Name Default name of the log file Log File Extension Default extension for the log file Daily Log Files Log files are stored every 24 hours (daily)
  • Page 168 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The settings for the SNMP monitoring are set in this menu: FIGURE 6-4.8.1 MANAGEMENT SYSTEM SETTINGS - SYSTEM - NETWORK - GENERAL 1.877.877.2269 BLACKBOX.COM...
  • Page 169 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: SNMP Agent TRAPS DESCRIPTION Permission for an active query of the SNMP agent for traps is granted. SNMP Agent This activation is a prerequisite for using the SNMP server.
  • Page 170 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 SNMP Trap *The SNMP agent must be activated to activate the SNMP traps. • Notification about a removed extender from the matrix Remove Extender •...
  • Page 171 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Activating the SNMP agent To activate the SNMP agent, proceed as follows: 1. Select System Settings > Network in the task area. 2.
  • Page 172 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-4.8.2 MANAGEMENT SYSTEM SETTINGS - SYSTEM - NETWORK - SNMP To activate the SNMP agent, proceed as follows: TRAPS DESCRIPTION Activates the active sending of trap messages from the SNMP agent to the Port SNMP server Log File Directory...
  • Page 173 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 NOTICE Failed SNMP logging If the login data differs between the matrix (set up in the User menu) and the SNMP server, no SNMP traps are transmitted.
  • Page 174 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 TRAPS DESCRIPTION Activates the active sending of trap messages from the SNMP agent to the Username SNMP server Authentication Input of the IP address of the SNMP server in the form “192.168.1.1” Protocol Authentication Input of the SNMP port (default: 162)
  • Page 175 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY DESCRIPTION LDAP for the request of information from a user administration is Activated active LDAP Deactivated Function not active (default)
  • Page 176 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: SNTP FIELD DESCRIPTION Date* Date and time of real time clock Get Local Time Get local time of this computer Real Time Clock FIELD DESCRIPTION...

  • Page 177: User Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 USER SETTINGS 6.5.1 SETTING USER ACCESS New users and their user settings and permissions are set in this menu. FIGURE 6-5.1.1 MANAGEMENT SOFTWARE MENU - USER SETTINGS - USERS & GROUPS - USERS The following functions are available: FIELD DESCRIPTION...
  • Page 178 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following keyboard commands are available: SNTP FIELD DESCRIPTION <F> Add CPU to list Full Access <V> IAdd CPU to list Video Access <N>...
  • Page 179 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Activated Re-establish the previous user connection after login Auto Connect Deactivated Function not active Enable synchronization with the Active Directory Activated Note: LDAP Login has to be activated to use the synchronization AD Synchronized Deactivated...
  • Page 180 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Configuring User Access Rights To configure a user access rights for CPUs, proceed as follows: 1. Select User Settings > Users & Groups in the task area. 2.
  • Page 181 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Creating a Favorites List for Users To create a favorites list for any user, proceed as follows: 1. Select User Settings> Users & Groups in the task area. 2.
  • Page 182 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-5.2.2 MANAGEMENT SOFTWARE MENU - USERS & GROUPS - USERS - SELECT SETTINGS A query to start the assignment appears. 8. Select the user in the Available to assign settings to list to which the settings are to be assigned. By pressing and holding down the <Ctrl>...
  • Page 183 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-5.2.3 MANAGEMENT SOFTWARE MENU - USERS & GROUPS - USERS - ASSIGN SETTINGS Copying Settings from another User To copy settings from a user to another user, proceed as follows: 1.
  • Page 184 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-5.2.4 MANAGEMENT SOFTWARE MENU - USERS & GROUPS - USERS - SELECT SETTINGS A query to start the assignment appears. 7. Select the user in the selection list from which the settings are to be copied. 8.
  • Page 185 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.5.3 SETTING USER MACROS In this menu macro commands for switching, disconnection or user administration can be created. Macro commands are created for each user separately. A macro can execute up to 16 commands successively. The execution of the macros is done via Hot Key and the <F1>...
  • Page 186 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD SELECTION DESCRIPTION Connect Set a bidirectional connection from CON Device P1 to CPU (P1=CON, P2=CPU) Device P2 Connect Video Set a Video Only connection from CON Device P1 to CPU (P1=CON, P2=CPU) Device P2 Disconnect...
  • Page 187 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7. Select the desired command in the selection list. 8. Select in the P1 and P2 columns the respective parameters for the macro functions (e.g., corresponding CON Devices and CPU Devices).
  • Page 188 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD DESCRIPTION New Group Create a new group Delete User Delete an existing group Apply Apply changes Cancel Reject changes BUTTON FUNCTION New Group Assign selected user to a user group Delete User...

  • Page 189: Main Extender Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Assigning a User Group To assign a user to a group, proceed as follows: 1. Select User Settings > Users & Groups in the task area. 2.
  • Page 190 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-5.4.2 MANAGEMENT SOFTWARE MENU - USER SETTINGS - USERS -& GROUPS - GROUPS The following parameters are recognized automatically: FIELD ENTRY DESCRIPTION Numerical value of the extender unit ID (KVM extenders: ID is Text...
  • Page 191 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD ENTRY DESCRIPTION Numerical value of the extender unit ID (KVM extenders: ID is Activated provided by the extender module (serial number) and cannot be changed) Fixed Deactivated...
  • Page 192 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.6.3 EXTENDER FIRMWARE VERSION To display extender unit information or to modify settings, proceed as follows: 1. Select Extender & Devices > EXT Units in the task area. 2.

  • Page 193: Creating An Usb 2.0 Extender

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 CREATING AN USB 2.0 EXTENDER This chapter helps you to configure and use your USB 2.0 Ext Units. USB 2.0 Ext Units can be configured for independent switching or can be assigned to already existing KVM extenders.
  • Page 194 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-7.1.1 MANAGEMENT SOFTWARE DIALOG - ACTIVE USB FIXED PORT After restart of the I/O board, the parameters and settings of the USB 2.0 extender module are shown in the working area of the respective extender unit.
  • Page 195 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 2-14. BACK PANEL FIGURE 6-8.1.6 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - ASSIGNMENT FINISHED FIELD DESCRIPTION New Device Create a new CPU Device Delete Delete a new CPU Device...
  • Page 196 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: OPTION ENTRY DESCRIPTION Text Ident number of the user Username (case sensitive) Name Text Note: A username can consist of up to 32 characters. Activated Allow switching to the respective CPU Device in Private Mode Virtual Device...
  • Page 197 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Creating a new CPU Device To create a new CPU Device, proceed as follows: 1. Select Extender & Devices > CPU Devices in the task area. 2.
  • Page 198 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To remove an extender unit assignment, proceed as follows: 1. Select Extender & Devices > CPU Devices in the task area. 2. Click the Activate Edit Mode menu item in the toolbar. 3.
  • Page 199 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Creating a new CPU Group To create a CPU Group, proceed as follows: 1. Select Extender & Devices > CPU Devices in the task area. 2.
  • Page 200 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.8.4 ASSIGNING VIRTUAL CPU DEVICES In this menu, either one or more Virtual CPU Devices can be assigned to a Real CPU Device. With a Virtual CPU Device, the effort of switching several CON Devices to the same CPU Device can be reduced.
  • Page 201 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD DESCRIPTION Send Send assignments to the matrix Reload Reload changes For an assignment, proceed as follows: 1. Select Assignment > Virtual CPU Devices in the task area. 2.

  • Page 202: Configure Console Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 CONFIGURE CONSOLE SETTINGS Connecting a CON Unit to the matrix creates an extender unit in the matrix, reading the serial number of the CON Unit.
  • Page 203 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: OPTION ENTRY DESCRIPTION Horizontal Mouse Adjustment of the horizontal mouse speed, 1 = slow, 9 = fast 1 to 9 Speed [1/x] (default: 4)
  • Page 204 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-9.1.2 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - SELECT SETTINGS A query to start the assignment appears. 7.
  • Page 205 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIGURE 6-9.1.3 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - ASSIGN SETTINGS TO Copying Settings from another Extender To copy settings from an extender unit to another extender unit, proceed as follows: 1.
  • Page 206 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-9.1.4 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - SELECT SETTINGS A query to start the assignment appears. 7.
  • Page 207 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.8.2 SETTING EXTENDER OSD In this menu the parameters for the Extender OSD can be set. These are local settings that can be made individually for each console.
  • Page 208 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: OPTION DESCRIPTION When executing the key sequence for opening the OSD, a selection list for switching CPU Devices will be displayed in the Activated Enable CPU center of the monitor.
  • Page 209 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.8.3 SETTING CON DEVICES New CON Devices are created in this menu including access rights and assignment to Ext Units. FIGURE 6-9.3.1 MANAGEMENT SOFTWARE MENU - CON DEVICE - CON DEVICES BUTTON FUNCTION New Device...
  • Page 210 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION ENTRY DESCRIPTION Text Ident number of the CON Device Name Text Name of the CON Device Priority of the CON Device Note: There is no K/M sharing between CON Devices with a Priority 0 to 999...
  • Page 211 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 OPTION ENTRY DESCRIPTION The favorite list will be replaced by a port list where the ports from 1 to 999 can be directly selected at each matrix or Matrix Grid.
  • Page 212 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Assigning Settings to other CON Devices To assign settings of a CON Devices to other CON Devices, proceed as follows: 1. Select Extender & Devices > CON Devices in the task area. 2.
  • Page 213 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 A query to start the assignment appears. 7. Select the CON Device in the Available to assign settings to list to which the settings are to be assigned.
  • Page 214 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Copying Settings from another CON Device To copy settings from a CON Device to another CON Device, proceed as follows: 1. Select Extender & Devices > EXT Units in the task area. 2.
  • Page 215 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 A query to start the assignment appears. 7. Select the CON Device in the selection list from which the settings are to be copied. 8.
  • Page 216 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Removing an Extender Unit Assignment To remove an extender unit assignment, proceed as follows: 1. Select Extender & Devices > CON Devices in the task area. 2.
  • Page 217 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.8.4 SETTING CON DEVICE FAVORITES Individual favorite lists of CPUs to be switched frequently can be created for all consoles in this menu. A favorite list can contain up to 32 different CPU Devices (from firmware V3.05).
  • Page 218 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 5. Select the CPU Devices in the CPU Device available list that should be added to the favorites list (Favorite CPU Devices). By pressing and holding down the <Ctrl> key at the same time, more than one CPU Device can be highlighted.
  • Page 219 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-9.4.2 MANAGEMENT SOFTWARE MENU - CON SETTINGS - CON DEVICES - MACROS FIELD SELECTION DESCRIPTION Connect Set a bidirectional connection from CON Device P1 to CPU (P1=CON, P2=CPU) Device P2 Connect Video...
  • Page 220 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD SELECTION DESCRIPTION The user’s CON Device gets a KVM connection to the CPU Device that is currently connected to CON Device P1. The Get (P1=CON) connection of CON Device P1 is changed into a Video Only connection.
  • Page 221 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.8.6 ASSIGNING VIRTUAL CON DEVICES In this menu, several Real CON Devices can be assigned to a Virtual CON Device. This function reflects changes in permission made to Virtual CON Devices onto Real CON Devices. Virtual CON Devices can be switched in the same way as Real CON Devices.
  • Page 222 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 BUTTON FUNCTION Send Send assignments to the matrix Reload Reload changes To place an assignment, proceed as follows: 1. Select Assignment > Virtual CON Devices in the task area. 2.
  • Page 223 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-9.6.2 MANAGEMENT SOFTWARE MENU - SYSTEM SETTINGS - SWITCH To configure shared operation, proceed as follows: 1. Select System Settings > Switch in the task area. 2.
  • Page 224 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.8.8 ENABLING MULTI-SCREEN CONTROL When using Multi-Screen Control, switching up to eight connected sources (computers, CPUs) can be performed at one sink with only one connected mouse or keyboard.
  • Page 225 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIELD ENTRY DESCRIPTION Enable configuring two displays for the Dual-Head extender Dual-Head Extender Name Function not active (default) Activate the respective display for Multi-Screen Control Enable Password Function not active (default)
  • Page 226 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7. Click the Enable checkbox for all CON Devices to be enabled for Multi-Screen Control. 8. Click the Control checkbox for one or more CON Devices to be enabled as Control CON Device. Enabled Control CON Devices are shown as dark blue screens in the arrangement field.
  • Page 227 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Changing Multi-Screen Control To change the Multi-Screen Control for a setup, proceed as follows: 1. Select Assignment > Multi-Screen Control in the task area. 2.
  • Page 228 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-9.8.2 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - CPU DEVICES - MONITOR ARRAGEMENT For an additional configuration of the CPU Devices for the use of Multi-Head sources (computer, CPU), proceed as follows.

  • Page 229: Active Directory

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6. Select the individual resolution of the graphic card output from the selection list in the field Resolution 1 (e.g., 1920x1080). This is the graphic card output the CPU Device is connected to. 7.
  • Page 230 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The connection between KVM matrix and the Active Directory server is established via OpenLDAP and periodically synchronized every 5 minutes. The search of users to be synchronized and automatically added to the KVM matrix configuration can either be based on a group or organizational unit (OU).
  • Page 231 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 4. Click the LDAP checkbox and optionally the Use TLS/SSL checkbox to activate these functions. 5. Enter the respective IP address and port number into the field LDAP Server (default port number: 389). 6.
  • Page 232 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-10.1.2 MANAGEMENT SOFTWARE MENU - USER SETTINGS - USERS & GROUPS - USER ASSIGNMENT 16. Click the New Group button to create a new LDAP group. A popup window will appear.

  • Page 233: Matrix Cascading

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.10 MATRIX CASCADING This simple method of cascading allows a switchable connection between two matrices via so called Tie Lines. The Matrix Cascading does not require Bundle 4. This kind of configuration may become necessary if the number of ports in the entire system has to be increased or if certain important connections should be distributed to several matrices due to reasons of redundancy.
  • Page 234 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-11.1 MANAGEMENT SOFTWARE MENU - SYSTEM SETTINGS > SYSTEM 6.10.1 DIRECTING A TIE LINE FROM THE SUB TO THE MASTER To configure settings for using Matrix Cascading and to direct the Tie Line from the Sub to the Master, proceed as follows: 1.
  • Page 235 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-11.1.1 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - CASCADING CPU UNIT 5. Connect to the Sub Matrix. 6.
  • Page 236 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-11.1.2 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - CASCADING CPU DEVICES 7.4. Enter an appropriate name for the Cascading CON Unit into the Name field. 7.5.
  • Page 237 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-11.1.3 MANAGEMENT SOFTWARE MENU - EXTENDER & DEVICES - EXT UNITS - CASCADING CON UNITS 8.1. Select the previously configured Cascading CON Unit in the Extender available list. 8.2.
  • Page 238 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.10.2 DIRECTING A TIE LINE FROM THE MASTER TO THE SUB To configure settings for using Matrix Cascading and to direct the Tie Line from the Master to the Sub, proceed as follows: 1.
  • Page 239 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 3.4. Enter an appropriate name for the Cascading CON Unit into the Name field. 3.5. Enter a port number into the Port field according to the required connection of the Tie Line. 3.6.
  • Page 240 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 5. Connect to the Sub Matrix. 6. Click the Activate Edit Mode menu item in the toolbar. 7. Select the menu Extender & Devices > EXT Units in the task area. 7.1.
  • Page 241 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 8. Select Extender & Devices > CPU Devices in the task area of the Sub Matrix. 8.1. Click the New Device button. A switchable CPU Device will be created.

  • Page 242: Saving And Activating Configurations

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.11 SAVING AND ACTIVATING CONFIGURATIONS NOTICE By default, the last configuration that has been saved in the permanent matrix memory will be restored after a restart of the matrix.
  • Page 243 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.11.2 SAVING OF CONFIGURATIONS LOCALLY Configurations can be saved as a file that can be stored independent of the matrix. To save a configuration file locally, proceed as follows: 1.
  • Page 244 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.11.3 OPENING A LOCALLY SAVED CONFIGURATION To open a locally saved configuration, proceed as follows: 1. Click the Open... menu item in the toolbar. 2.
  • Page 245 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.11.4 UPLOADING A PREDEFINED CONFIGURATION TO THE MATRIX Using the function Upload, the created configuration can be saved within eight storage locations in the matrix (File#1 to File#8).
  • Page 246 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7. Click the Finish button to save the configuration to the selected storage location. A message appears to inform about successful upload. FIGURE 6-12.4.2 MANAGEMENT SOFTWARE MENU UPLOAD - SELECT CONFIGURATION SLOT 6.11.5 ACTIVATING A PREDEFINED CONFIGURATION Previously saved configurations are loaded in this menu.
  • Page 247 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-12.4.3 MANAGEMENT SOFTWARE STATUS & UPDATES - ACTIVATED CONFIGURATION 4. Click the Activate button to activate the selected configuration. A query to restart the matrix appears. 5.
  • Page 248 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.11.6 DOWNLOADING A PREDEFINED CONFIGURATION FROM THE MATRIX Configurations saved in the matrix can be downloaded for offline editing in this menu. To download a configuration from the matrix, proceed as follows: 1.

  • Page 249: Export And Import Options

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-12.6.2 MANAGEMENT SOFTWARE MENU -DOWNLOAD - SELECT CONFIGURATION 6.12 EXPORT AND IMPORT OPTIONS The KVM Matrix offers the ability to read out available configuration lists (extenders, CPUs, consoles and users) for export and import again via management software.
  • Page 250 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-13.1.1 MANAGEMENT SOFTWARE MENU - FILE EXPORT - SELECT TYPE To export, proceed as follows: 1. Select File > Import / Export in the menu bar. 2.

  • Page 251: Updating The Firmware

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-13.1.2 MANAGEMENT SOFTWARE MENU - FILE EXPORT - EXPORT CONFIGURATION TO CSV FILE 6.13 UPDATING THE FIRMWARE 6.13.1 UPDATING THE MATRIX FIRMWARE NOTICE To process successful firmware updates and avoid failures: Only use computers to update the matrix that are not integrated into the matrix setup.
  • Page 252 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The firmware of the matrix can be updated in this menu. FIGURE 6-14.1.1 MANAGEMENT SOFTWARE MENU - STATUS & UPDATES - UPDATE MATRIX FIRMWARE The firmware of the matrix can be updated in this menu.
  • Page 253 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To be prepared for a firmware update, proceed as follows: 1. Save the matrix configuration locally (see chapter 6.12.2, page 257). 2. If the options settings for the management software have not yet been set: 2.1.
  • Page 254 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 6.13.2 EXTENDER UPDATE The firmware of the extenders connected to the matrix can be updated in this menu, except the firmware type MSD. NOTICE Possible failures when updating the firmware When updating individual firmware files, there may be dependencies on the new content of the files...
  • Page 255 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Performing the Update in Parallel Mode (Standard Update) FIGURE 6-14.2.1 MANAGEMENT SOFTWARE MENU STATUS & UPDATES - UPDATE EXTENDER FIRMWARE - PARALLEL MODE - UPLOAD To update the extender firmware via standard update, proceed as follows: 1.
  • Page 256 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-14.2.2 MANAGEMENT SOFTWARE DIALOG STATUS & UPDATES - UPDATE EXTENDER FIRMWARE PARALLEL MODE - UPDATE *When updating an identical or an older firmware version than the version currently installed, the Enable Downgrade option in the upper part of the working area must be enabled.
  • Page 257 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Performing the Update in Sequential Mode (Expert Update) To update the extender firmware via sequential update, proceed as follows: 1. Select Status & Updates > Update - Extender Firmware in the task area. 2.

  • Page 258: License Management

    6. Click the Deactivate Edit Mode menu item in the toolbar. 6.14 LICENSE MANAGEMENT In this menu the matrix can be upgraded with new function bundles by installation of license keys. To obtain license keys to upgrade matrix functions, contact Black Box tech suppert. 1.877.877.2269 BLACKBOX.COM...
  • Page 259 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: CONFIGURATION VIA MGMT. SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-15.1 MANAGEMENT SOFTWARE MENU STATUS & UPDATES - MISCELLANEOUS - LICENSE MANAGEMENT To activate a function bundle, proceed as follows: 1. Select Status & Updates > Miscellaneous in the task area. 2.

  • Page 260: Operation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 CHAPTER 7: OPERATION The matrix can be operated in three different ways: 1. Direct Switching • via a keyboard connected to a CON port and the favorites •...
  • Page 261 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 2. Enter the index number of the new CPU from the list of favorites. 3. Press the <left Shift>, <Enter> keys at the same time to confirm. At the same time the command mode is closed, and the console is connected to the new CPU with complete control in Private Mode.
  • Page 262 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.2.3 SWITCHING A CON UNIT TO A LOCAL SOURCE KVM extender CON Units connected to a local source (computer, CPU) can be locally switched via the matrix.

  • Page 263: Switching Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 SWITCHING VIA OSD 7.3.1 KVM SWITCHING FIGURE 7-3.1.1 OSD MENU SWITCH To switch the console to any available CPU, proceed as follows: 1. Select Switch in the main menu. 2.
  • Page 264 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Switching via Selection List for CPU Devices The matrix offers the ability to execute KVM switching operations by means of a selection list for CPU Devices next to the OSD in full screen.
  • Page 265 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.3.2 EXTENDED SWITCHING FIGURE 7-3.2.1 OSD MENU EXTENDER SWITCH The following information is shown in this menu: FIELD DESCRIPTION CON device Real CON Device with assigned CON EXT Unit CON assigned Virtual CON Device that is assigned to the Real CON Device CPU connected...
  • Page 266 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIELD DESCRIPTION CON connected Currently connected CON Device CPU status Current connection status (CPU Device) EXT list List of all available physical Ext Units (CPU Units) The following keyboard commands are available for switching operations: KEYBOARD COMMAND FUNCTION...
  • Page 267 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Switching of USB 2.0 signals uses Extended Switching functionality (see chapter 7.2.2, page 252). When using parallel operation within the matrix, set the Release Time in the System Settings > Switch menu to 10 s or more (see chapter 6.4.5, page 162).
  • Page 268 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 To switch to a local source, proceed as follows: 1. Select Switch in the main menu. 2. If you are not in the Switch menu of the OSD, enter the <Hot Key> to start the command mode. 3.
  • Page 269 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 1. Select Macro List in the main menu. 2. Make sure that you have already configured CON or user macros. 3. Select the respective macro in the list that you want to execute. 4.

  • Page 270: Switching Operation Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 4. Select the extender you want to switch within your CON Device. 5. Press the <Tab> key to access the extender list of the selected CPU Device. 6.
  • Page 271 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-4.1.1 MANAGEMENT SOFTWARE MENU CONTROL - EXTENDER SWITCH The following functions are available to perform a switching operation: BUTTON FUNCTION Send Send effected switching operations to the matrix Reset Disconnect all existing connections within the matrix Reload...
  • Page 272 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 *If a CPU Device does not have access rights, it will not appear in the list. *When the Auto Send function in the left lower corner of the work area is ticked, switching operations will be completed immediately without user confirmation by means of the Send button.
  • Page 273 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 To perform switching operations between CON and CPU Devices proceed as follows: 1. Select View > Matrix in the task area or select View > Port when using a Matrix Grid. 2.
  • Page 274 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.4.3 PREDEFINING MACROS Predefined macros to switch the matrix without loading a new configuration can be created and activated in this menu. FIGURE 7-4.3.1 MANAGEMENT SOFTWARE MENU CONTROL - PRESETS Creating a new Switch Macro To create a new switch macro, proceed as follows: 1.

  • Page 275: Multi-Screen Control Switching Via Mouse (Panning)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Copying a Switch Macro To copy a switch macro, proceed as follows: 1. Select Control > Presets in the task area. 2. Click the Activate Edit Mode menu item in the toolbar. 3.

  • Page 276: Querying A Status For Diagnosis Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 QUERYING A STATUS FOR DIAGNOSIS VIA OSD Various statuses can be queried for diagnosis: 7.6.1 NETWORK STATUS FIGURE 7-6.1 OSD MENU STATUS The current network configuration is displayed in this menu. Select Status >...
  • Page 277 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 The current SNMP status is displayed in this menu. Select Status > SNMP in the main menu to query the SNMP status. FIGURE 7-6.2.1 OSD MENU STATUS - SNMP *The procedure for activating the SNMP agent or configuring an SNMP server is described in chapter 5.4.6, page 94.
  • Page 278 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-6.3.1 OSD MENU STATUS - FIRMWARE 1.877.877.2269 BLACKBOX.COM...
  • Page 279 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.6.4 TRACE The trace function is used for diagnostic purposes. All recorded events for activities and switching operations of the matrix are displayed in this menu. Select Status >...
  • Page 280 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.6.5 REDUNDANCY FUNCTION The current firmware status is displayed in this menu. Select Status > Firmware in the main menu to query the firmware status. KVM extenders with redundant connectors for interconnect cables can be simultaneously operated with both connectors at a single Matrix or a Matrix Grid (from firmware version V04.00).

  • Page 281: Querying A Status Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Select Switch in the main menu. When using redundant KVM extenders, the respectively active connector is shown in this view under EXT list in the field CON/CPU Data. If the first connector (Link 1) is active, it will be highlighted with :1 behind the respective extender.
  • Page 282 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.7.2 NETWORK STATUS The current network configuration is displayed in this menu. Select System Settings > Network in the task area to query the network configuration. FIGURE 7-7.2.1 MANAGEMENT SOFTWARE MENU SYSTEM SETTINGS - NETWORK - GENERAL 1.877.877.2269 BLACKBOX.COM...
  • Page 283 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.7.3 MATRIX FIRMWARE STATUS The firmware status of the extenders is displayed in this menu. Select Status & Updates > Status - Matrix Firmware in the task area to query the current firmware status of the extenders.
  • Page 284 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 The different modules can be expanded and collapsed by left-clicking on the “plus” and “minus” symbols in the Name column. By clicking on the “plus” and “minus” symbol in the upper right corner of the working area, you can expand and collapse all module information with a click of the primary mouse button.
  • Page 285 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Firmware types to be updated or firmware conflicts are highlighted in color: Extender firmware version conflict Manual update of EXTMSD / EXTIMSD recommended Wrong module (CPU/CON mismatch) Undefined type The different modules can be expanded and collapsed by left-clicking on the “plus”...
  • Page 286 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 COLUMN DESCRIPTION Slot Ident number of the extender Name Name of the extender and the extender firmware Type Extender type • Free memory on the I/O module (in MB) Mem Usage / Version •...
  • Page 287 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-7.5.2 MANAGEMENT SOFTWARE MENU MONITORING To open the monitoring, proceed as follows: Click the Monitoring menu item in the toolbar. The logged syslog messages are displayed in the working area. Filter function To filter relevant messages from the multitude of logged activities of the SNMP module, the extenders and the chassis, the syslog monitoring offers various filter options.
  • Page 288 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 OPTION DESCRIPTION Date Messages for a defined date range will be filtered Facility Messages for a defined facility will be filtered Severity Messages for a defined severity will be filtered Host Messages for a defined host will be filtered Message...
  • Page 289 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Search function The search function can be used to search for specific Syslog messages from a variety of logged activities and relevant messages from the SNMP module, extenders, and chassis. FIGURE 7-7.5.3 MANAGEMENT SOFTWARE MENU MONITORING - SYSLOG - EXAMPLE FOR SEARCH RESULT To find specific syslog messages, proceed as follows: 1.
  • Page 290 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Filter function To filter relevant messages from the multitude of logged activities of the SNMP module, the extenders and the chassis, the SNMP monitoring offers various filter options. To set and activate a filter, proceed as follows: 1.
  • Page 291 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.7.7 SNMP MONITORING The SNMP function allows all function-critical and safety-critical elements of the SNMP module, the extenders, and the chassis to be monitored and queried. This function complies with the RFC 1157 conformal standard.
  • Page 292 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Filter function To filter relevant messages from the multitude of logged activities of the SNMP module, the extenders and the chassis, the SNMP monitoring offers various filter options. To set and activate a filter, proceed as follows: 1.
  • Page 293 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Search function The search function can be used to search for specific SNMP messages from a variety of logged activities and relevant messages from the SNMP module, extenders, and chassis. FIGURE 7-7.7.2 MANAGEMENT SOFTWARE MENU MONITORING SNMP EXAMPLE FOR SEARCH RESULT To find specific syslog messages, proceed as follows:...
  • Page 294 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.7.8 REDUNDANCY FUNCTION KVM extenders with redundant connectors for interconnect cables can be simultaneously operated with both connectors at a single Matrix or a Matrix Grid (from firmware version V04.00). The connector labeled with Link 1 at the KVM extender is meant for the primary connection.
  • Page 295 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.7.9 SYSTEM CHECK Users have access to a diagnostic function through system check for checking the device configuration. The feature indi- cates non-optimal as well as incorrect settings and displays issues instructions. The system check is only used to check plausibility and does not make any active configuration changes.
  • Page 296 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 To start the system check, proceed as follows: 1. Click the menu item System Check in the tool bar. A query appears to check the system. 2.
  • Page 297 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.7.10 NETWORK CHECK The network check checks the firewall settings for the ports available in the network. NOTICE Available ports are shown in green. If a port is not available, the corresponding entry appears in red and instructions are displayed.

  • Page 298: Saving A Status Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 SAVING A STATUS VIA MANAGEMENT SOFTWARE 1. Click the Save Status menu item in the toolbar to read out the overall status of the device and store it locally (file extension .zip).
  • Page 299 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-8.1.2 MANAGEMENT SOFTWARE MENU SAVE STATUS - ANONYMIZATION 8. Click the Save EXT Units Settings checkbox to save your extender settings. 9. Click the Next button. FIGURE 7-8.1.3 MANAGEMENT SOFTWARE MENU SAVE STATUS - SAVE EXT UNIT SETTINGS 1.877.877.2269 BLACKBOX.COM...

  • Page 300: Opening A Locally Saved Status Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 10. Wait until all steps show green checkmarks and the “Saving status successful” message is displayed. 11. Click the Finish button to finish the saving. FIGURE 7-8.1.4 MANAGEMENT SOFTWARE MENU SAVE STATUS - SAVE STATUS OPENING A LOCALLY SAVED STATUS VIA MANAGEMENT SOFTWARE To load a locally saved status, proceed as follows:...

  • Page 301: Restarting, Resetting, And Powering Down Functions Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-9.1.1 MANAGEMENT SOFTWARE MENU DEVICE - LOAD STATUS The status can also be opened via drag & drop. To do so, open the file browser, navigate to the storage location of the status file, click on the status file, hold down the primary mouse button and drag and drop the status file into the management software.
  • Page 302 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.10.2 RESTARTING THE I/O BOARD To perform a restart of the I/O board, the user’s console is connected, proceed as follows: Select Configuration > Restart IO Board in the main menu. The I/O board will be restarted.
  • Page 303 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.10.4 RESTARTING THE MATRIX To perform a restart of the CPU board, proceed as follows: Select Configuration > Restart CPU Board in the main menu. The current configuration of the CPU board is saved in the permanent memory of the matrix and the CPU boards will be restarted with the current configuration.
  • Page 304 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-10.6.1 OSD MENU FACTORY RESET 7.10.7 POWERING DOWN THE I/O BOARD To shut down the I/O board, proceed as follows: 1. Select Configuration > Shut down IO Board in the main menu. 2.

  • Page 305: Restarting, Resetting, And Powering Down Functions Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.11 RESTARTING, RESETTING, AND POWERING DOWN FUNCTIONS VIA MANAGEMENT SOFTWARE 7.11.1 RESTARTING THE MATRIX NOTICE When restarting the matrix, the current configuration is saved in the permanent memory of the matrix and the matrix will be restarted with the active configuration.
  • Page 306 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.11.2 RESTARTING THE CPU BOARD To perform a restart of the CPU board, proceed as follows: 1. Select View > Matrix in the task area. 2.
  • Page 307 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.11.3 RESTARTING AN I/O BOARD To perform a restart of the I/O board, proceed as follows: 1. Select View > Matrix in the task area. 2.
  • Page 308 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.11.4 RESTARTING AN EXTENDER MODULE To perform a restart of an extender module, proceed as follows: 1. Select View > Matrix in the task area. 2.
  • Page 309 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.11.5 POWERING DOWN THE MATRIX NOTICE When restarting the matrix, the current configuration is saved in the permanent memory of the matrix and the matrix will be restarted with the active configuration. To shut down the matrix, proceed as follows: 1.
  • Page 310 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 The current configuration is saved in the permanent memory of the matrix and the matrix will be shut down. After shutting down, a notification to power off the matrix appears. FIGURE 7-11.5.3 MANAGEMENT SOFTWARE DIALOG LOG SWITCH OFF MATRIX 7.11.6 RESETTING THE MATRIX TO THE FACTORY SETTINGS NOTICE...
  • Page 311 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 A query to reset the matrix appears. 4. Click the Yes button to reset the device. FIGURE 7-11.6.2 MANAGEMENT SOFTWARE DIALOG FACTORY RESET The matrix is reset to factory settings. 1.877.877.2269 BLACKBOX.COM...
  • Page 312 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.11.7 RESETTING AN I/O BOARD TO THE FACTORY SETTINGS NOTICE If you perform a (factory) reset, all current settings and all configurations of the I/O board will be lost. If a firmware update has been installed since the delivery, the I/O boards will be set to the state defined there.

  • Page 313: Summary Of Keyboard Commands

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 7.12 SUMMARY OF KEYBOARD COMMANDS In the following you find a summary of keyboard commands that can activate extender and matrix functions after executing the Hot Key. Extender BUTTON DESCRIPTION...
  • Page 314 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION TECHNICAL SUPPORT 1.877.877.2269 BUTTON DESCRIPTION <Hot Key>, <F1> ... Open OSD <F16> <Hot Key>, <Left Shift> Open OSD of the sub matrix in a cascaded environment + <F17> ... <F32> <Hot Key>, <c>, <new Close the current connection of the own console...

  • Page 315: Extended Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 8.1.3 FIBER SFP TYPE LC (INTERCONNECT) The communication of fiber devices is performed via Gigabit SFPs that are connected to suitable fibers fitted with connectors type LC. NOTICE If you perform a (factory) reset, all current settings and all configurations of the I/O board will be lost.
  • Page 316 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 Type of Interconnect Cable The KVM-Extender requires interconnect cabling specified for Gigabit Ethernet (1000BASE-T). The use of solid core (AWG24), shielded, Cat 5e (or better) is recommended. TYPE OF CABLE SPECIFICATION Cat X installation...
  • Page 317 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 NOTICE Transmission problems Routing over an active network component, such as an Ethernet Hub, Router or Matrix, is not allowed. Operation with several patch fields is possible. Establish a point-to-point connection.

  • Page 318: Connector Pinouts

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 CONNECTOR PINOUTS 8.3.1 RJ45 (NETWORK) TYPE OF SIGNAL SIGNAL CABLE Not connected Not connected Not connected Not connected 8.3.2 RJ45 (INTERCONNECT) TYPE OF SIGNAL SIGNAL CABLE 8.3.3...

  • Page 319: Power Supply, Current Draw And Power Consumption

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 POWER SUPPLY, CURRENT DRAW AND POWER CONSUMPTION 8.4.1 POWER SUPPLY, CURRENT DRAW AND POWER CONSUMPTION FLEX CAT X 1G PRODUCT TYPE MAX CURRENT MAX VOLTAGE (AC) FREQUENCY POWER CONSUMPTION ACXC16F-1G...

  • Page 320: Connector Pinouts

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 CONNECTOR PINOUTS 8.5.1 POWER SUPPLY, CURRENT DRAW AND POWER CONSUMPTION FIBER 1G & 3G PRODUCT TYPE MAX CURRENT MAX VOLTAGE (AC) FREQUENCY POWER CONSUMPTION ACXC16F-1G/3G 3,918 mA 100 to 240 V...

  • Page 321: Open_Environmental Conditions And Emissions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 8.5.3 POWER SUPPLY, CURRENT DRAW AND POWER CONSUMPTION HYBRID 3G PRODUCT TYPE MAX CURRENT MAX VOLTAGE (AC) FREQUENCY POWER CONSUMPTION ACXC40-1G-2RU 9,434 mA 100 to 240 V 50/60 Hz 53.7 W ACXC40-1G-4RU...

  • Page 322: Dimensions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: EXTENDED SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 DIMENSIONS PRODUCT/ PACKAGING DIMENSION DIMENSION INCL. SHIPPING BOX DKM flex 1RU 442 x 449 x 44 mm 602 x 526 x 154 mm chassis (17.4”...

  • Page 323: Maintenance

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 9: MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 CHAPTER 9: MAINTENANCE The device contains no user serviceable parts inside. Do not attempt to open or repair the device. Please contact your dealer or manufacturer if there is a fault. CHAPTER 10: 10.1 TROUBLESHOOTING...

  • Page 324: Malfunction Of Power Supply Units

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 10.5 MALFUNCTION OF POWER SUPPLY UNITS DIAGNOSIS POSSIBLE REASON MEASURE Check if power supply cables are connected No power supply available. Matrix cannot be correctly. started Power supply units are not Check switch on the power supply units.

  • Page 325: Failure At The Interconnection Port

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 10.8 FAILURE AT THE INTERCONNECTION PORT 10.8.1 ERROR INDICATION AT THE 1G CAT X PORT FIGURE 10-8.1.1 LEDS OF I/O MODULE 1G CAT X DIAGNOSIS POSSIBLE REASON MEASURE Check connecting cables and connectors.

  • Page 326: Blank Screen

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 10.8.3 ERROR INDICATION AT THE FIBER PORT FIGURE 10-8.1.3 LEDS OF I/O MODULE FIBER PORT DIAGNOSIS POSSIBLE REASON MEASURE Check connecting cables and connectors. LED 1 or LED 2 Connections CON Unit, matrix (cable break, CPU/CON Unit offline).

  • Page 327: Technical Support

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: TECHNICAL SUPPORT TECHNICAL SUPPORT 1.877.877.2269 CHAPTER 11: 11.1 TECHNICAL SUPPORT Prior to contacting support, please ensure you have read this manual, and then installed and set-up your DKM flex as recommended. 11.1.1 11.1 SUPPORT CHECKLIST To efficiently handle your request, it is necessary that you complete a support request checklist (Download).
  • Page 328 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 12: CERTIFICATE/DIRECTIVES TECHNICAL SUPPORT 1.877.877.2269 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances.

  • Page 329: Glossary

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 13: GLOSSARY TECHNICAL SUPPORT 1.877.877.2269 CHAPTER 13: 13.1 GLOSSARY The following terms are commonly used in this manual or in video and KVM technology. TERM DESCRIPTION Matrix function that allows an automatic disconnect between a console and a Auto Disconnect CPU, if OSD is opened via this console.
  • Page 330 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 13: GLOSSARY TECHNICAL SUPPORT 1.877.877.2269 TERM DESCRIPTION Mouse Connect Matrix function that allows taking the mouse control of an inactive console. MTBF Mean Time Between Failure (MTBF) is measured in power-on hours.. Multi-mode 50 μm multi-mode fiber cable Control of USB-HID of up to eight sources (computer, CPU) at one sink with only...
  • Page 331 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2021. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. ACXC_FXC-II_USER_REV1.PDF...

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