Troubleshooting - ADT Network Camera User Manual

User's Manual

Troubleshooting

Problem
No Power
PoE switch is not
recognized.
No Live Video
Live video is not clear.
Video color appears
incorrect.
Video flickers.
Connection to the INIT
program is not available
because of wrong ID and
password.
The WebGuard program
is not available.
44
 Check power cord connections.
 Confirm that there is power at the outlet.
Check the ground status of the PoE switch and the connected
input/output devices to the camera. If they are not grounded,
use them after grounding.
 Confirm that the camera has power.
 Check network connections on your PC and a camera.
 Check if there is dust or dirt on the lens and clean the lens
with a clean cotton cloth or brush.
 Check that the lighting and adjust the camera position or
angle if bright light is shining directly into the lens.
Check that the white balance setting for the camera. When
set to Auto, it might take awhile to adjust the white balance.
Check to see if the camera points directly at the sun or a
fluorescent light and adjust the camera's direction.
If you lost the administrator ID and password, do a factory
reset and customize all settings all over again. The factory
reset returns all the settings including network settings to the
original factory settings. Write down the password just in case.
If you cannot launch the login page of the WebGuard program,
check Microsoft Internet Explorer's version. WebGuard might
not run properly in versions earlier than 6.0.
Possible Solution