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5.
Troubleshooting
5.1
Frequently asked questions and answers
Q：
Why does not my scanner turn on?
A：
The battery may not be charged or may not be inserted correctly.
Q：
The image can not be saved into the memory card while
scanning?
A：
Make sure you have a microSD
it has adequate space
Q：
Why doesn't my computer recognize my scanner when it's
connected via USB cable?
A：
Make sure the cable connection is correct and secure. Restart the
computer if necessary.
Q：
Why are my scanned images distorted?
A：
You may be scanning too fast; scan again at the lowest speed
(SP0).
Q：
Why there are strange lines on the scanned document?
A：
Please check the following:
1.
2.
3.
Are there scratches on the original or is the original clean？
Remove any stains or dust from the original before scanning.
Clean the rollers and glass with the included cleaning cloth.
(Refer to page 3-2.)
5-1
TM
card inserted correctly, and that
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